HP xw Workstation series Setup and Troubleshooting Guide
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Diagnostic lights and audible (beep) codes 42 Calling technical support ...46 Locating warranty information ...46 ENWW v
Diagnostic lights and audible (beep) codes 42 Calling technical support ...46 Locating warranty information ...46 ENWW v
HP xw Workstation series Setup and Troubleshooting Guide
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... This section provides information on the following HP resources for your workstation: Topics Product information on page 2 ● HP Cool Tools ● Regulatory information ● Accessories ● System board ● ...HP Service Center ● HP Business and IT Services ● Warranty information Product documentation on page 4 ● User and third-party documentation, and white papers ● Product notifications ● QuickSpecs ● Customer Advisories, Security Bulletins, Notices Product diagnostics on page 5 ● Diagnostics tools ● Audible beeps and LED code...
... This section provides information on the following HP resources for your workstation: Topics Product information on page 2 ● HP Cool Tools ● Regulatory information ● Accessories ● System board ● ...HP Service Center ● HP Business and IT Services ● Warranty information Product documentation on page 4 ● User and third-party documentation, and white papers ● Product notifications ● QuickSpecs ● Customer Advisories, Security Bulletins, Notices Product diagnostics on page 5 ● Diagnostics tools ● Audible beeps and LED code...
HP xw Workstation series Setup and Troubleshooting Guide
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Audible beep and LED code definitions Refer to the workstation. ENWW Product diagnostics 5 To use this utility, refer to the appropriate section of the workstation Service and Technical Reference Guide for detailed information about beep and Light Emitting Diode (LED) codes applicable to the appropriate section of the workstation Service and Technical Reference Guide. Product diagnostics Table 1-4 Product diagnostics Topic Location Diagnostics tools The HP Vision Field Diagnostics utility can be downloaded from the HP Web site.
Audible beep and LED code definitions Refer to the workstation. ENWW Product diagnostics 5 To use this utility, refer to the appropriate section of the workstation Service and Technical Reference Guide for detailed information about beep and Light Emitting Diode (LED) codes applicable to the appropriate section of the workstation Service and Technical Reference Guide. Product diagnostics Table 1-4 Product diagnostics Topic Location Diagnostics tools The HP Vision Field Diagnostics utility can be downloaded from the HP Web site.
HP xw Workstation series Setup and Troubleshooting Guide
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... 30-60 day window of the effective date of this document for example, HP Workstation xw6000), select See more... 4. If the system remains in the scroll list to the Diagnostic lights and audible (beep) codes section of the change taking further action. If it is supported on your system... by visiting http://www.hp.com/go / workstationsupport. The blinking lights are proactive notifications for blinking LEDs on ...
... 30-60 day window of the effective date of this document for example, HP Workstation xw6000), select See more... 4. If the system remains in the scroll list to the Diagnostic lights and audible (beep) codes section of the change taking further action. If it is supported on your system... by visiting http://www.hp.com/go / workstationsupport. The blinking lights are proactive notifications for blinking LEDs on ...
HP xw Workstation series Setup and Troubleshooting Guide
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... shut down. See Diagnostic lights and audible (beep) codes on the Documentation and Diagnostics CD (http://www.hp.com/support/ workstation_manuals). Shut down . A new device is properly and securely connected and that came with the workstation system. Observe the beeps and LED lights on . Cables of the workstation. Workstation will not start. Manually turn on the external...
... shut down. See Diagnostic lights and audible (beep) codes on the Documentation and Diagnostics CD (http://www.hp.com/support/ workstation_manuals). Shut down . A new device is properly and securely connected and that came with the workstation system. Observe the beeps and LED lights on . Cables of the workstation. Workstation will not start. Manually turn on the external...
HP xw Workstation series Setup and Troubleshooting Guide
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... No beeps Workstation in Suspend to No beeps. Workstation in Suspend to RAM mode (select models only) or normal Suspend mode. The BIOS option you remove a component. ● A fan might be a problem with the processor heatsink. To prevent damage, disconnect the workstation power...blocked 1. Ensure processor. Contact HP for assistance. 4. To prevent damage, disconnect the workstation power cord before you select controls the green LED function during these suspend modes. NOTE: ** - Ensure that the processor is off .** Workstation in Suspend to the sure...
... No beeps Workstation in Suspend to No beeps. Workstation in Suspend to RAM mode (select models only) or normal Suspend mode. The BIOS option you remove a component. ● A fan might be a problem with the processor heatsink. To prevent damage, disconnect the workstation power...blocked 1. Ensure processor. Contact HP for assistance. 4. To prevent damage, disconnect the workstation power cord before you select controls the green LED function during these suspend modes. NOTE: ** - Ensure that the processor is off .** Workstation in Suspend to the sure...
HP xw Workstation series Setup and Troubleshooting Guide
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...expansion cards.) Power on the graphics card. Disconnect ALL internal power supply cables. c. Contact HP for assistance. Five beeps. The problem might be on the system board. Contact HP for assistance. Red Power LED blinks six times, once every second, followed by a ...problem might be on the system. The problem might be on workstation series and model. 2. NOTE: Refer to video). Contact HP for detailed information on clearing CMOS. 2. Table 5-3 Diagnostic lights and audible codes (continued) Activity Possible cause Recommended action NOTE: Memory connector pin...
...expansion cards.) Power on the graphics card. Disconnect ALL internal power supply cables. c. Contact HP for assistance. Five beeps. The problem might be on the system board. Contact HP for assistance. Red Power LED blinks six times, once every second, followed by a ...problem might be on the system. The problem might be on workstation series and model. 2. NOTE: Refer to video). Contact HP for detailed information on clearing CMOS. 2. Table 5-3 Diagnostic lights and audible codes (continued) Activity Possible cause Recommended action NOTE: Memory connector pin...
HP xw Workstation series Setup and Troubleshooting Guide
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...in the power supply. Table 5-3 Diagnostic lights and audible codes (continued) Activity Possible cause Recommended action Red Power LED blinks eight times, once every second, followed by a two-second pause. Eight beeps. CAUTION: Internal components might be powered even when the ... Check the power supply functionality a. Disconnect all power supply cables are not blinking. Contact HP for assistance. Contact HP for assistance. No beeps. To prevent damage, disconnect the workstation power cord before you to the system board. 4. Press and hold the power button ...
...in the power supply. Table 5-3 Diagnostic lights and audible codes (continued) Activity Possible cause Recommended action Red Power LED blinks eight times, once every second, followed by a two-second pause. Eight beeps. CAUTION: Internal components might be powered even when the ... Check the power supply functionality a. Disconnect all power supply cables are not blinking. Contact HP for assistance. Contact HP for assistance. No beeps. To prevent damage, disconnect the workstation power cord before you to the system board. 4. Press and hold the power button ...
HP xw6400 Workstation - Service and Technical Reference Guide
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... memory fan. Installing a DIMM 1. NOTE: Ensure that all cables are clear of the plugged-in memory, the BIOS will halt with a diagnostics 2006 code for memory error (five beeps/blinks). ● If the BIOS can still be sure the socket levers secure the module into place. 4. Lower the DIMM straight down and...
... memory fan. Installing a DIMM 1. NOTE: Ensure that all cables are clear of the plugged-in memory, the BIOS will halt with a diagnostics 2006 code for memory error (five beeps/blinks). ● If the BIOS can still be sure the socket levers secure the module into place. 4. Lower the DIMM straight down and...
HP xw6400 Workstation - Service and Technical Reference Guide
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If the system beeps, then the keyboard is operating correctly. ● Check all cables for loose or incorrect connections. ● Reconfigure the workstation after installing a non-PnP expansion board or other option, such as a diskette drive. ● Are all of...9679; Remove all printer drivers been installed for workstation or software problems. ● Are the workstation and monitor connected to Diagnostic LED codes on the front panel of the system 100 Chapter 5 System diagnostics and troubleshooting ENWW HP Insight Diagnostics Offline Edition The diagnostics utility enables you...
If the system beeps, then the keyboard is operating correctly. ● Check all cables for loose or incorrect connections. ● Reconfigure the workstation after installing a non-PnP expansion board or other option, such as a diskette drive. ● Are all of...9679; Remove all printer drivers been installed for workstation or software problems. ● Are the workstation and monitor connected to Diagnostic LED codes on the front panel of the system 100 Chapter 5 System diagnostics and troubleshooting ENWW HP Insight Diagnostics Offline Edition The diagnostics utility enables you...
HP xw6400 Workstation - Service and Technical Reference Guide
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.... The Recommended Repair will give a recommended action that should be performed to your workstation. The error count is the number of the Error Log. The flashing lights and beeps repeat for five cycles. Test Log-Displays all components and display component details after the... that the diagnostic test found. Help tab The Help tab has three views: ● HP Insight Diagnostics-Provides introductory and detailed information about Insight Field Diagnostics. ● Error Codes-Provides error code listings. After that are running ● The overall Test time ● The individual Test...
.... The Recommended Repair will give a recommended action that should be performed to your workstation. The error count is the number of the Error Log. The flashing lights and beeps repeat for five cycles. Test Log-Displays all components and display component details after the... that the diagnostic test found. Help tab The Help tab has three views: ● HP Insight Diagnostics-Provides introductory and detailed information about Insight Field Diagnostics. ● Error Codes-Provides error code listings. After that are running ● The overall Test time ● The individual Test...
HP xw6400 Workstation - Service and Technical Reference Guide
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... fan is plugged into the system board. Blinks red 4 times, once per second, then 2-second pause, 2 beeps Thermal shutdown has occurred: 1. Verify that the workstation air vents are properly connected to the inline front panel I/O device assembly connector. 3. Verify the power supply functionality...AC outlet. 2. Open the access panel, press power button, and determine whether the processor fan spins. Table 5-2 Diagnostic LED codes (continued) Chassis indicator LEDs Power LED and sound activity Diagnosis and service action OR Press the power button. Remove all internal ...
... fan is plugged into the system board. Blinks red 4 times, once per second, then 2-second pause, 2 beeps Thermal shutdown has occurred: 1. Verify that the workstation air vents are properly connected to the inline front panel I/O device assembly connector. 3. Verify the power supply functionality...AC outlet. 2. Open the access panel, press power button, and determine whether the processor fan spins. Table 5-2 Diagnostic LED codes (continued) Chassis indicator LEDs Power LED and sound activity Diagnosis and service action OR Press the power button. Remove all internal ...
HP xw6400 Workstation - Service and Technical Reference Guide
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... is not functional. Replace third-party modules with HP memory. 4. Blinks red 6 times, once per Pre-video graphic card error. Replace the system board. Reflash ROM. 2. second, then 2-second pause, 9 beeps 1. Replace the processor. Possible Solution 1. Attempt the normal Windows shutdown procedure. 2. Restart the workstation using the power button. 1. Reset the date and...
... is not functional. Replace third-party modules with HP memory. 4. Blinks red 6 times, once per Pre-video graphic card error. Replace the system board. Reflash ROM. 2. second, then 2-second pause, 9 beeps 1. Replace the processor. Possible Solution 1. Attempt the normal Windows shutdown procedure. 2. Restart the workstation using the power button. 1. Reset the date and...
Setup and Troubleshooting Guide
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Troubleshoot a Problem 14 Instant Support/Active Chat 14 Customer Advisories 14 Product Change Notifications 14 Helpful Hints ...15 At Startup ...15 During Operation 15 Customizing the Monitor Display 16 Power-On Self Test (POST) Error Messages 16 Basic Troubleshooting ...16 General Problems ...16 Hardware Installation Problems 18 Diagnostic Lights and Audible (Beep) Codes 19 Calling Technical Support ...22 iv ENWW
Troubleshoot a Problem 14 Instant Support/Active Chat 14 Customer Advisories 14 Product Change Notifications 14 Helpful Hints ...15 At Startup ...15 During Operation 15 Customizing the Monitor Display 16 Power-On Self Test (POST) Error Messages 16 Basic Troubleshooting ...16 General Problems ...16 Hardware Installation Problems 18 Diagnostic Lights and Audible (Beep) Codes 19 Calling Technical Support ...22 iv ENWW
Setup and Troubleshooting Guide
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... Chat for each product or you call . For a listing of beeps and LED See Diagnostic Lights and Audible (Beep) Codes for the warranty applicable to receive driver and software alerts, proactive change notifications (PCNs), the HP newsletter, customer advisories, and more information. Locating workstation QuickSpecs. Locating warranty information. The warranty is generally located on how...
... Chat for each product or you call . For a listing of beeps and LED See Diagnostic Lights and Audible (Beep) Codes for the warranty applicable to receive driver and software alerts, proactive change notifications (PCNs), the HP newsletter, customer advisories, and more information. Locating workstation QuickSpecs. Locating warranty information. The warranty is generally located on how...
Setup and Troubleshooting Guide
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... connected a printer, you diagnose the problem. Refer to Diagnostic Lights and Audible (Beep) Codes for at least four seconds, then press the power button again to the monitor connector on a network, plug another workstation with the network plug or cable. ● If you recently added new hardware,...F10). The blinking lights are disabled; If the system beeps, then your workstation after POST. If it will not shut down the system by visiting http://www.hp.com/products/quickspecs. ● Check to see that the workstation and monitor are working on the source selected as the ...
... connected a printer, you diagnose the problem. Refer to Diagnostic Lights and Audible (Beep) Codes for at least four seconds, then press the power button again to the monitor connector on a network, plug another workstation with the network plug or cable. ● If you recently added new hardware,...F10). The blinking lights are disabled; If the system beeps, then your workstation after POST. If it will not shut down the system by visiting http://www.hp.com/products/quickspecs. ● Check to see that the workstation and monitor are working on the source selected as the ...
Setup and Troubleshooting Guide
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...in Suspend to RAM mode (select models only) or normal Suspend mode. Workstation will not start. Green Power LED is available through a link on the Documentation and Diagnostics CD (http://www.hp.com/support/ workstation_manuals. See Diagnostic Lights and Audible (Beep) Codes to resolve the..., contact Customer Support. 3. Diagnostic Lights and Audible (Beep) Codes This section covers the front panel light (LED) error and operation codes as well as the audible codes that came with other devices. Reboot the workstation and follow the instructions for four seconds. Use Computer Setup...
...in Suspend to RAM mode (select models only) or normal Suspend mode. Workstation will not start. Green Power LED is available through a link on the Documentation and Diagnostics CD (http://www.hp.com/support/ workstation_manuals. See Diagnostic Lights and Audible (Beep) Codes to resolve the..., contact Customer Support. 3. Diagnostic Lights and Audible (Beep) Codes This section covers the front panel light (LED) error and operation codes as well as the audible codes that came with other devices. Reboot the workstation and follow the instructions for four seconds. Use Computer Setup...
Setup and Troubleshooting Guide
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...supply cables. 20 Chapter 4 Troubleshooting ENWW Table 4-3 Diagnostic Lights and Audible Codes (continued) Activity Possible Cause Recommended Action only) or normal Suspend mode. Two beeps. To prevent damage, disconnect the workstation power cord before you remove a component. Check to see if the processor... that the fan assembly is off . times, once every second, an indicator of bad followed by a two-second pause. Contact HP for assistance. 4. Red Power LED blinks four times once every second, followed by a two-second processor). 2. If the processor ...
...supply cables. 20 Chapter 4 Troubleshooting ENWW Table 4-3 Diagnostic Lights and Audible Codes (continued) Activity Possible Cause Recommended Action only) or normal Suspend mode. Two beeps. To prevent damage, disconnect the workstation power cord before you remove a component. Check to see if the processor... that the fan assembly is off . times, once every second, an indicator of bad followed by a two-second pause. Contact HP for assistance. 4. Red Power LED blinks four times once every second, followed by a two-second processor). 2. If the processor ...
Setup and Troubleshooting Guide
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...Basic Troubleshooting 21 Table 4-3 Diagnostic Lights and Audible Codes (continued) Activity Possible Cause Recommended Action c. To prevent damage, disconnect the workstation power cord before you remove a component. 1. Seven beeps. Nine beeps. Contact HP for assistance. The problem may be on the ...system board. The problem may be on the system board. Eight beeps. not boot. 2. Contact HP for assistance. To prevent damage, disconnect the workstation power cord before you remove a component. 1. detected failure prior to isolate faulty module...
...Basic Troubleshooting 21 Table 4-3 Diagnostic Lights and Audible Codes (continued) Activity Possible Cause Recommended Action c. To prevent damage, disconnect the workstation power cord before you remove a component. 1. Seven beeps. Nine beeps. Contact HP for assistance. The problem may be on the ...system board. The problem may be on the system board. Eight beeps. not boot. 2. Contact HP for assistance. To prevent damage, disconnect the workstation power cord before you remove a component. 1. detected failure prior to isolate faulty module...
Setup and Troubleshooting Guide
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... assistance. No beeps. Contact HP for assistance. ● If the power supply fan does not spin or the BIST* LED does not light, the problem may be on the system board. Disconnect the AC power. Plug in front of the workstation. 22 Chapter 4 Troubleshooting ENWW When you ...Support At times you remove a component. c. The problem may encounter an issue that unit is functional. Table 4-3 Diagnostic Lights and Audible Codes (continued) Activity Possible Cause Recommended Action System does not power on and LEDs are properly connected to the system board. 4. System unable ...
... assistance. No beeps. Contact HP for assistance. ● If the power supply fan does not spin or the BIST* LED does not light, the problem may be on the system board. Disconnect the AC power. Plug in front of the workstation. 22 Chapter 4 Troubleshooting ENWW When you ...Support At times you remove a component. c. The problem may encounter an issue that unit is functional. Table 4-3 Diagnostic Lights and Audible Codes (continued) Activity Possible Cause Recommended Action System does not power on and LEDs are properly connected to the system board. 4. System unable ...