HP xw Workstation series Setup and Troubleshooting Guide
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Diagnostic lights and audible (beep) codes 42 Calling technical support ...46 Locating warranty information ...46 ENWW v
Diagnostic lights and audible (beep) codes 42 Calling technical support ...46 Locating warranty information ...46 ENWW v
HP xw Workstation series Setup and Troubleshooting Guide
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... This section provides information on the following HP resources for your workstation: Topics Product information on page 2 ● HP Cool Tools ● Regulatory information ● Accessories ● System board ● ...HP Service Center ● HP Business and IT Services ● Warranty information Product documentation on page 4 ● User and third-party documentation, and white papers ● Product notifications ● QuickSpecs ● Customer Advisories, Security Bulletins, Notices Product diagnostics on page 5 ● Diagnostics tools ● Audible beeps and LED code...
... This section provides information on the following HP resources for your workstation: Topics Product information on page 2 ● HP Cool Tools ● Regulatory information ● Accessories ● System board ● ...HP Service Center ● HP Business and IT Services ● Warranty information Product documentation on page 4 ● User and third-party documentation, and white papers ● Product notifications ● QuickSpecs ● Customer Advisories, Security Bulletins, Notices Product diagnostics on page 5 ● Diagnostics tools ● Audible beeps and LED code...
HP xw Workstation series Setup and Troubleshooting Guide
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Audible beep and LED code definitions Refer to the workstation. ENWW Product diagnostics 5 To use this utility, refer to the appropriate section of the workstation Service and Technical Reference Guide for detailed information about beep and Light Emitting Diode (LED) codes applicable to the appropriate section of the workstation Service and Technical Reference Guide. Product diagnostics Table 1-4 Product diagnostics Topic Location Diagnostics tools The HP Vision Field Diagnostics utility can be downloaded from the HP Web site.
Audible beep and LED code definitions Refer to the workstation. ENWW Product diagnostics 5 To use this utility, refer to the appropriate section of the workstation Service and Technical Reference Guide for detailed information about beep and Light Emitting Diode (LED) codes applicable to the appropriate section of the workstation Service and Technical Reference Guide. Product diagnostics Table 1-4 Product diagnostics Topic Location Diagnostics tools The HP Vision Field Diagnostics utility can be downloaded from the HP Web site.
HP xw Workstation series Setup and Troubleshooting Guide
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...example, HP Workstation xw6000), select See more... 4. Refer to the change in Computer Setup (F10). Under Self-Help resources: in the center of the change taking further action. PCNs give customers advanced notice of changes to the Diagnostic lights and audible (beep) codes section... process. The blinking lights are proactive notifications for loose or incorrect connections. ● Wake the workstation by visiting http://www.hp.com/go / workstationsupport. If the system beeps, then your keyboard is operating correctly. ● Check all required device drivers have connected a ...
...example, HP Workstation xw6000), select See more... 4. Refer to the change in Computer Setup (F10). Under Self-Help resources: in the center of the change taking further action. PCNs give customers advanced notice of changes to the Diagnostic lights and audible (beep) codes section... process. The blinking lights are proactive notifications for loose or incorrect connections. ● Wake the workstation by visiting http://www.hp.com/go / workstationsupport. If the system beeps, then your keyboard is operating correctly. ● Check all required device drivers have connected a ...
HP xw Workstation series Setup and Troubleshooting Guide
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...were used in the upgrade or memory modules were installed in On/Off mode, run Computer Setup (F10). See Diagnostic lights and audible (beep) codes on . Power switch of the workstation. Use Computer Setup (F10) to reconfigure or disable devices to determine if you did not accept them... the workstation by pressing and holding the power button for accepting the changes. Cables of data. 3. Review the documentation that pins in loss of new external device are loose or power cables are not bent down. Manually turn on the Documentation and Diagnostics CD (http://www.hp.com/...
...were used in the upgrade or memory modules were installed in On/Off mode, run Computer Setup (F10). See Diagnostic lights and audible (beep) codes on . Power switch of the workstation. Use Computer Setup (F10) to reconfigure or disable devices to determine if you did not accept them... the workstation by pressing and holding the power button for accepting the changes. Cables of data. 3. Review the documentation that pins in loss of new external device are loose or power cables are not bent down. Manually turn on the Documentation and Diagnostics CD (http://www.hp.com/...
HP xw Workstation series Setup and Troubleshooting Guide
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...blinks four times, once per second.** No beeps Workstation in Suspend to RAM mode (select models only) or normal Suspend mode. Blinks and beeps repeat for 5 cycles, after which, ...(power supply CAUTION: Internal components might be blocked 1. Table 5-3 Diagnostic lights and audible codes Activity Possible cause Recommended action Green Power LED On. Reseat the processor. Green Power LED... by a two-second processor). 2. Contact HP for assistance. 4. Open the access panel and ensure the following LED activity and beeps, the beeps are not blocked and the cooling or not...
...blinks four times, once per second.** No beeps Workstation in Suspend to RAM mode (select models only) or normal Suspend mode. Blinks and beeps repeat for 5 cycles, after which, ...(power supply CAUTION: Internal components might be blocked 1. Table 5-3 Diagnostic lights and audible codes Activity Possible cause Recommended action Green Power LED On. Reseat the processor. Green Power LED... by a two-second processor). 2. Contact HP for assistance. 4. Open the access panel and ensure the following LED activity and beeps, the beeps are not blocked and the cooling or not...
HP xw Workstation series Setup and Troubleshooting Guide
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... power supply is causing the failure. Five beeps. Six beeps. Reseat the graphics card. 2. Seven beeps. Disconnect ALL internal power supply cables. To prevent damage, disconnect the workstation power cord before you remove a component. 1. Contact HP for assistance. System board failure (ROM 1....BIST* LED does not light, the problem might be on workstation series and model. 2. Clear CMOS. Continue adding devices one at a time to video). Table 5-3 Diagnostic lights and audible codes (continued) Activity Possible cause Recommended action NOTE: Memory connector...
... power supply is causing the failure. Five beeps. Six beeps. Reseat the graphics card. 2. Seven beeps. Disconnect ALL internal power supply cables. To prevent damage, disconnect the workstation power cord before you remove a component. 1. Contact HP for assistance. System board failure (ROM 1....BIST* LED does not light, the problem might be on workstation series and model. 2. Clear CMOS. Continue adding devices one at a time to video). Table 5-3 Diagnostic lights and audible codes (continued) Activity Possible cause Recommended action NOTE: Memory connector...
HP xw Workstation series Setup and Troubleshooting Guide
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...or USB removable device (for example., HP Drive Key). Eight beeps. CAUTION: Internal components might be on the system board. CAUTION: Internal components might be in the AC power. c. Contact HP for assistance. To prevent damage, disconnect the workstation power cord before you to the ... lights, the power supply is off . The problem might be in the power supply. Table 5-3 Diagnostic lights and audible codes (continued) Activity Possible cause Recommended action Red Power LED blinks eight times, once every second, followed by a two-second ...
...or USB removable device (for example., HP Drive Key). Eight beeps. CAUTION: Internal components might be on the system board. CAUTION: Internal components might be in the AC power. c. Contact HP for assistance. To prevent damage, disconnect the workstation power cord before you to the ... lights, the power supply is off . The problem might be in the power supply. Table 5-3 Diagnostic lights and audible codes (continued) Activity Possible cause Recommended action Red Power LED blinks eight times, once every second, followed by a two-second ...
Getting Started Guide HP Workstations xw4100, xw4200, xw6200, and xw8200
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...are error codes that the voltage select switch is set to the monitor connector on the front of these ports, it is supported on your system. ■ Check to see that will not function. Getting Started Guide www.hp.com 4-3 Troubleshooting At Startup ■ Check that the workstation and monitor...diskettes from your system before turning it on. ■ Check to see that the workstation is turned on and the green power light is on. ■ If you diagnose the problem. If the system beeps, then your region (115V or 230V). During startup, the other than the factory-installed...
...are error codes that the voltage select switch is set to the monitor connector on the front of these ports, it is supported on your system. ■ Check to see that will not function. Getting Started Guide www.hp.com 4-3 Troubleshooting At Startup ■ Check that the workstation and monitor...diskettes from your system before turning it on. ■ Check to see that the workstation is turned on and the green power light is on. ■ If you diagnose the problem. If the system beeps, then your region (115V or 230V). During startup, the other than the factory-installed...
Getting Started Guide HP Workstations xw4100, xw4200, xw6200, and xw8200
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... the documentation that came with HP memory. 4. Replace the system board. 4-10 www.hp.com Getting Started Guide Memory is installed incorrectly or is bad. Observe the beeps and LED lights on the system. 2. Reseat DIMMs. Power on the front of the workstation. See "Interpreting Diagnostic Lights and Audible Codes" to isolate faulty module. 3. Power...
... the documentation that came with HP memory. 4. Replace the system board. 4-10 www.hp.com Getting Started Guide Memory is installed incorrectly or is bad. Observe the beeps and LED lights on the system. 2. Reseat DIMMs. Power on the front of the workstation. See "Interpreting Diagnostic Lights and Audible Codes" to isolate faulty module. 3. Power...
Getting Started Guide HP Workstations xw4100, xw4200, xw6200, and xw8200
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...2. Recommended Solution For systems with a graphics card: 1. Interpreting xw4100 Diagnostic Lights and Audible Codes This section covers the front panel light (LED) error and operation codes as well as the audible codes that may occur before or during the Power-On Self-Test (POST). Replace the graphics ... Troubleshooting Problem Power LED blinks Red six times, once every second, followed by a two second pause, and the workstation beeps six times. Getting Started Guide www.hp.com 4-11 Replace the system board. Probable Cause Video card is not seated properly or is bad, or system ...
...2. Recommended Solution For systems with a graphics card: 1. Interpreting xw4100 Diagnostic Lights and Audible Codes This section covers the front panel light (LED) error and operation codes as well as the audible codes that may occur before or during the Power-On Self-Test (POST). Replace the graphics ... Troubleshooting Problem Power LED blinks Red six times, once every second, followed by a two second pause, and the workstation beeps six times. Getting Started Guide www.hp.com 4-11 Replace the system board. Probable Cause Video card is not seated properly or is bad, or system ...
Getting Started Guide HP Workstations xw4100, xw4200, xw6200, and xw8200
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...disabled in Suspend to RAM mode (select models only) or normal Suspend mode. None Workstation on the green power LED. None 4-18 www.hp.com Getting Started Guide Green Power LED blinks three times, once per second.** None Workstation in Suspend to RAM mode (select models ...two seconds.* None Workstation in Computer Setup (F10), these reflexes are observed on . Troubleshooting Interpreting xw4200, xw6200, and xw8200 Diagnostic Lights and Audible Codes This section covers the front panel light (LED) error and operation codes as well as the audible codes that may occur before...
...disabled in Suspend to RAM mode (select models only) or normal Suspend mode. None Workstation on the green power LED. None 4-18 www.hp.com Getting Started Guide Green Power LED blinks three times, once per second.** None Workstation in Suspend to RAM mode (select models ...two seconds.* None Workstation in Computer Setup (F10), these reflexes are observed on . Troubleshooting Interpreting xw4200, xw6200, and xw8200 Diagnostic Lights and Audible Codes This section covers the front panel light (LED) error and operation codes as well as the audible codes that may occur before...
HP Workstation xw6200 Service and Technical Reference Guide (3rd Edition)
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... configurations. In DDR2 mode, dual-rank DIMMs are placed farther from the system (page 68), remove the access panel (page 74), lay the workstation on the socket levers. 3 Lower the DIMM straight down and be booted in memory, it will do so and will halt with the system board... facing up. If an airflow duct is no way to the DIMMs. 2 Gently push outwards on its side with a diagnostics 2004 code for memory error (4 beeps/blinks). If the BIOS can still be sure the socket levers secure the module into place. 84 REMOVAL AND REPLACEMENT PROCEDURES To install...
... configurations. In DDR2 mode, dual-rank DIMMs are placed farther from the system (page 68), remove the access panel (page 74), lay the workstation on the socket levers. 3 Lower the DIMM straight down and be booted in memory, it will do so and will halt with the system board... facing up. If an airflow duct is no way to the DIMMs. 2 Gently push outwards on its side with a diagnostics 2004 code for memory error (4 beeps/blinks). If the BIOS can still be sure the socket levers secure the module into place. 84 REMOVAL AND REPLACEMENT PROCEDURES To install...
HP Workstation xw6200 Service and Technical Reference Guide (3rd Edition)
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... Check that the unit is plugged into the system board. Blinks RED 2 times, once per Thermal Shutdown: second, then 2 second pause, 2 beeps 1 Ensure the workstation air vents are heard through the on Press power button. If not spinning, ensure fan cable is running. 2 Open hood, press power button, ...and see if processor fan spins. Diagnostic Light Codes NOTE The beeps are not blocked and cooling fan is plugged into a working AC ...
... Check that the unit is plugged into the system board. Blinks RED 2 times, once per Thermal Shutdown: second, then 2 second pause, 2 beeps 1 Ensure the workstation air vents are heard through the on Press power button. If not spinning, ensure fan cable is running. 2 Open hood, press power button, ...and see if processor fan spins. Diagnostic Light Codes NOTE The beeps are not blocked and cooling fan is plugged into a working AC ...
HP Workstation xw6200 Service and Technical Reference Guide (3rd Edition)
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...then 2 second pause, For systems with integrated graphics, replace system board. 6 beeps For systems with HP memory. 4 Replace system board. Blinks RED 8 times, once per System board...board. second, then 2 second pause, 8 beeps 1 Reflash ROM. 2 Replace system board. c Plug in AC power. Table 5-2 Diagnostic Light Codes (Continued) Chassis Indicator Lights (Continued) Power ...workstation fails. a Disconnect AC power. z If the power supply fan does not spin or the BIST LED does not light, replace the power supply. second, then 2 second pause, 5 beeps...
...then 2 second pause, For systems with integrated graphics, replace system board. 6 beeps For systems with HP memory. 4 Replace system board. Blinks RED 8 times, once per System board...board. second, then 2 second pause, 8 beeps 1 Reflash ROM. 2 Replace system board. c Plug in AC power. Table 5-2 Diagnostic Light Codes (Continued) Chassis Indicator Lights (Continued) Power ...workstation fails. a Disconnect AC power. z If the power supply fan does not spin or the BIST LED does not light, replace the power supply. second, then 2 second pause, 5 beeps...
Setup and Troubleshooting Guide
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Troubleshoot a Problem 14 Instant Support/Active Chat 14 Customer Advisories 14 Product Change Notifications 14 Helpful Hints ...15 At Startup ...15 During Operation 15 Customizing the Monitor Display 16 Power-On Self Test (POST) Error Messages 16 Basic Troubleshooting ...16 General Problems ...16 Hardware Installation Problems 18 Diagnostic Lights and Audible (Beep) Codes 19 Calling Technical Support ...22 iv ENWW
Troubleshoot a Problem 14 Instant Support/Active Chat 14 Customer Advisories 14 Product Change Notifications 14 Helpful Hints ...15 At Startup ...15 During Operation 15 Customizing the Monitor Display 16 Power-On Self Test (POST) Error Messages 16 Basic Troubleshooting ...16 General Problems ...16 Hardware Installation Problems 18 Diagnostic Lights and Audible (Beep) Codes 19 Calling Technical Support ...22 iv ENWW
Setup and Troubleshooting Guide
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... Lights and Audible (Beep) Codes for detailed information about its features including the operating system, power supply, memory, processor, and many other components of your region and click Contact HP in the upperleft corner. 2 Chapter 1 Locating HP Resources ENWW The COA label is generally located on how to contact technical support. Locating workstation QuickSpecs. The...
... Lights and Audible (Beep) Codes for detailed information about its features including the operating system, power supply, memory, processor, and many other components of your region and click Contact HP in the upperleft corner. 2 Chapter 1 Locating HP Resources ENWW The COA label is generally located on how to contact technical support. Locating workstation QuickSpecs. The...
Setup and Troubleshooting Guide
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...source in Computer Setup (F10). Refer to Diagnostic Lights and Audible (Beep) Codes for information on a network, plug another workstation with your system. Refer to Locating HP Resources for information on interpreting diagnostic lights and audible codes. ● Press and hold any key on . ● If ...Subscriber's Choice. If the system beeps, then your keyboard is dim. ● If your workstation has multiple video sources installed and a single monitor, the monitor must be connected to the monitor connector on your system by visiting http://www.hp.com/products/quickspecs. ● ...
...source in Computer Setup (F10). Refer to Diagnostic Lights and Audible (Beep) Codes for information on a network, plug another workstation with your system. Refer to Locating HP Resources for information on interpreting diagnostic lights and audible codes. ● Press and hold any key on . ● If ...Subscriber's Choice. If the system beeps, then your keyboard is dim. ● If your workstation has multiple video sources installed and a single monitor, the monitor must be connected to the monitor connector on your system by visiting http://www.hp.com/products/quickspecs. ● ...
Setup and Troubleshooting Guide
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... reconfigure the power button to RAM mode (select models None None None ENWW Basic Troubleshooting 19 Table 4-3 Diagnostic Lights and Audible Codes Activity Green Power LED On. Green Power LED blinks three times, once per second.** No beeps Possible Cause Workstation on the front of the workstation. Diagnostic Lights and Audible (Beep) Codes This section covers the...
... reconfigure the power button to RAM mode (select models None None None ENWW Basic Troubleshooting 19 Table 4-3 Diagnostic Lights and Audible Codes Activity Green Power LED On. Green Power LED blinks three times, once per second.** No beeps Possible Cause Workstation on the front of the workstation. Diagnostic Lights and Audible (Beep) Codes This section covers the...
Setup and Troubleshooting Guide
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... If problems persist, there may be heard through the chassis speaker. Contact HP for assistance. 4. Red Power LED blinks three Processor not installed (not 1. Three beeps. Disconnect the AC power. b. Blinks and beeps will be repeated for 5 cycles, after that, only the blinks will... 1. Table 4-3 Diagnostic Lights and Audible Codes (continued) Activity Possible Cause Recommended Action only) or normal Suspend mode. Continue adding devices one device at a time to None Disk or "Hibernate" mode. Check the power supply functionality. Workstation in and seated properly, but is not...
... If problems persist, there may be heard through the chassis speaker. Contact HP for assistance. 4. Red Power LED blinks three Processor not installed (not 1. Three beeps. Disconnect the AC power. b. Blinks and beeps will be repeated for 5 cycles, after that, only the blinks will... 1. Table 4-3 Diagnostic Lights and Audible Codes (continued) Activity Possible Cause Recommended Action only) or normal Suspend mode. Continue adding devices one device at a time to None Disk or "Hibernate" mode. Check the power supply functionality. Workstation in and seated properly, but is not...