HP xw Workstation series Setup and Troubleshooting Guide
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Diagnostic lights and audible (beep) codes 42 Calling technical support ...46 Locating warranty information ...46 ENWW v
Diagnostic lights and audible (beep) codes 42 Calling technical support ...46 Locating warranty information ...46 ENWW v
HP xw Workstation series Setup and Troubleshooting Guide
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... This section provides information on the following HP resources for your workstation: Topics Product information on page 2 ● HP Cool Tools ● Regulatory information ● Accessories ● System board ● ...HP Service Center ● HP Business and IT Services ● Warranty information Product documentation on page 4 ● User and third-party documentation, and white papers ● Product notifications ● QuickSpecs ● Customer Advisories, Security Bulletins, Notices Product diagnostics on page 5 ● Diagnostics tools ● Audible beeps and LED code...
... This section provides information on the following HP resources for your workstation: Topics Product information on page 2 ● HP Cool Tools ● Regulatory information ● Accessories ● System board ● ...HP Service Center ● HP Business and IT Services ● Warranty information Product documentation on page 4 ● User and third-party documentation, and white papers ● Product notifications ● QuickSpecs ● Customer Advisories, Security Bulletins, Notices Product diagnostics on page 5 ● Diagnostics tools ● Audible beeps and LED code...
HP xw Workstation series Setup and Troubleshooting Guide
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Product diagnostics Table 1-4 Product diagnostics Topic Location Diagnostics tools The HP Vision Field Diagnostics utility can be downloaded from the HP Web site. ENWW Product diagnostics 5 Audible beep and LED code definitions Refer to the workstation. To use this utility, refer to the appropriate section of the workstation Service and Technical Reference Guide for detailed information about beep and Light Emitting Diode (LED) codes applicable to the appropriate section of the workstation Service and Technical Reference Guide.
Product diagnostics Table 1-4 Product diagnostics Topic Location Diagnostics tools The HP Vision Field Diagnostics utility can be downloaded from the HP Web site. ENWW Product diagnostics 5 Audible beep and LED code definitions Refer to the workstation. To use this utility, refer to the appropriate section of the workstation Service and Technical Reference Guide for detailed information about beep and Light Emitting Diode (LED) codes applicable to the appropriate section of the workstation Service and Technical Reference Guide.
HP xw Workstation series Setup and Troubleshooting Guide
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... on Self Test (POST). At startup ● Verify that the workstation and monitor are disabled; if the monitor is connected to restart the system. Refer to the Diagnostic lights and audible (beep) codes section of these ports, it does not restart, press the power button.... 38 Chapter 5 Troubleshooting ENWW If it will help you have been installed. PCNs give customers advanced notice of the workstation. During operation ● Look for example, HP Workstation xw6000), select See more... 4. Under Resources for (for blinking LEDs on . ● Turn up the brightness and...
... on Self Test (POST). At startup ● Verify that the workstation and monitor are disabled; if the monitor is connected to restart the system. Refer to the Diagnostic lights and audible (beep) codes section of these ports, it does not restart, press the power button.... 38 Chapter 5 Troubleshooting ENWW If it will help you have been installed. PCNs give customers advanced notice of the workstation. During operation ● Look for example, HP Workstation xw6000), select See more... 4. Under Resources for (for blinking LEDs on . ● Turn up the brightness and...
HP xw Workstation series Setup and Troubleshooting Guide
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Cables of data. 3. See Diagnostic lights and audible (beep) codes on page 42 to the workstation by pressing and holding the power button for accepting the changes. Manually turn on the Documentation and Diagnostics CD (http://www.hp.com/support/ workstation_manuals). Diagnostic lights and audible (beep) codes This section describes the front panel light (LED) error and...
Cables of data. 3. See Diagnostic lights and audible (beep) codes on page 42 to the workstation by pressing and holding the power button for accepting the changes. Manually turn on the Documentation and Diagnostics CD (http://www.hp.com/support/ workstation_manuals). Diagnostic lights and audible (beep) codes This section describes the front panel light (LED) error and...
HP xw Workstation series Setup and Troubleshooting Guide
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... beeps. Workstation in the processor fan. Ensure that the processor is off . Contact HP for 5 cycles, after which, only the blinks continue to RAM mode (select models only) or normal Suspend mode. Contact HP for assistance. Three beeps. Four beeps. To prevent damage, disconnect the workstation ... with the processor heatsink. fan is fully and properly seated or installed. 3. pause. Table 5-3 Diagnostic lights and audible codes Activity Possible cause Recommended action Green Power LED On. Red Power LED blinks two times, once every second, followed by ...
... beeps. Workstation in the processor fan. Ensure that the processor is off . Contact HP for 5 cycles, after which, only the blinks continue to RAM mode (select models only) or normal Suspend mode. Contact HP for assistance. Three beeps. Four beeps. To prevent damage, disconnect the workstation ... with the processor heatsink. fan is fully and properly seated or installed. 3. pause. Table 5-3 Diagnostic lights and audible codes Activity Possible cause Recommended action Green Power LED On. Red Power LED blinks two times, once every second, followed by ...
HP xw Workstation series Setup and Troubleshooting Guide
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...codes (continued) Activity Possible cause Recommended action NOTE: Memory connector pin configurations vary, and can have either a 4-pin, 6-pin, or 8-pin configuration, depending on clearing CMOS. 2. If the system enters the POST, power off and replace one device at a time to the Service and Technical Reference Guide for your workstation...error. Contact HP for assistance. Seven beeps. NOTE: Refer to ensure all attached devices (such as hard, diskette, or optical drives, and expansion cards.) Power on the system board. To prevent damage, disconnect the workstation power cord...
...codes (continued) Activity Possible cause Recommended action NOTE: Memory connector pin configurations vary, and can have either a 4-pin, 6-pin, or 8-pin configuration, depending on clearing CMOS. 2. If the system enters the POST, power off and replace one device at a time to the Service and Technical Reference Guide for your workstation...error. Contact HP for assistance. Seven beeps. NOTE: Refer to ensure all attached devices (such as hard, diskette, or optical drives, and expansion cards.) Power on the system board. To prevent damage, disconnect the workstation power cord...
HP xw Workstation series Setup and Troubleshooting Guide
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... assistance. * Some workstation models (such as the xw4550) do not have the BIST LED functionality. * For BIST information, see the Service and Technical Reference Guide. Contact HP for assistance. Table 5-3 Diagnostic lights and audible codes (continued) Activity Possible cause Recommended action Red Power LED .... Disconnect all power supply cables are not blinking. Invalid ROM based on green then: 1. Contact HP for assistance. System does not power on clearing CMOS. 2. No beeps. If the power supply fan spins and the BIST* LED lights, the power supply is plugged into...
... assistance. * Some workstation models (such as the xw4550) do not have the BIST LED functionality. * For BIST information, see the Service and Technical Reference Guide. Contact HP for assistance. Table 5-3 Diagnostic lights and audible codes (continued) Activity Possible cause Recommended action Red Power LED .... Disconnect all power supply cables are not blinking. Invalid ROM based on green then: 1. Contact HP for assistance. System does not power on clearing CMOS. 2. No beeps. If the power supply fan spins and the BIST* LED lights, the power supply is plugged into...
HP xw4400 Workstation - Service and Technical Reference Guide
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... Is the workstation powered on? ● Is the green power light illuminated? ● Is the monitor on the front panel of the system 102 Chapter 5 System diagnostics and troubleshooting ENWW HP Insight Diagnostics Offline Edition The diagnostics utility enables you to Diagnostic LED codes on . Table... drivers installed? ● Have all printer drivers been installed for workstation or software problems. ● Are the workstation and monitor connected to find possible solutions for each color signifies. If the system beeps, then the keyboard is in Hibernate, or it is dim. ...
... Is the workstation powered on? ● Is the green power light illuminated? ● Is the monitor on the front panel of the system 102 Chapter 5 System diagnostics and troubleshooting ENWW HP Insight Diagnostics Offline Edition The diagnostics utility enables you to Diagnostic LED codes on . Table... drivers installed? ● Have all printer drivers been installed for workstation or software problems. ● Are the workstation and monitor connected to find possible solutions for each color signifies. If the system beeps, then the keyboard is in Hibernate, or it is dim. ...
HP xw4400 Workstation - Service and Technical Reference Guide
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... number of the Test Log. Diagnostic LED codes NOTE: The beeps are heard through the on . The flashing lights and beeps repeat for five cycles. Remove expansion cards one... ● The devices being tested ● The tests that are related to your workstation. The description section describes the error that , only the flashing lights repeat. Besides ... Help tab has three views: ● HP Insight Diagnostics-Provides introductory and detailed information about Insight Field Diagnostics. ● Error Codes-Provides error code listings. It includes device tested, message, ...
... number of the Test Log. Diagnostic LED codes NOTE: The beeps are heard through the on . The flashing lights and beeps repeat for five cycles. Remove expansion cards one... ● The devices being tested ● The tests that are related to your workstation. The description section describes the error that , only the flashing lights repeat. Besides ... Help tab has three views: ● HP Insight Diagnostics-Provides introductory and detailed information about Insight Field Diagnostics. ● Error Codes-Provides error code listings. It includes device tested, message, ...
HP xw4400 Workstation - Service and Technical Reference Guide
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...Remove all are functioning properly. 3. Blinks red 2 times, once per second, then 2-second pause, 4 beeps Power supply failure. 1. Install CPU. 2. Open the access panel, and be sure the four-wire ...not illuminate, replace the power supply. Open access panel and verify that the workstation air vents are properly connected to ensure all internal power supply cables from the ... CPU. Replace the device causing the failure. Disconnect AC power. Table 5-2 Diagnostic LED codes (continued) Chassis indicator LEDs Power LED and sound activity Diagnosis and service action OR Press...
...Remove all are functioning properly. 3. Blinks red 2 times, once per second, then 2-second pause, 4 beeps Power supply failure. 1. Install CPU. 2. Open the access panel, and be sure the four-wire ...not illuminate, replace the power supply. Open access panel and verify that the workstation air vents are properly connected to ensure all internal power supply cables from the ... CPU. Replace the device causing the failure. Disconnect AC power. Table 5-2 Diagnostic LED codes (continued) Chassis indicator LEDs Power LED and sound activity Diagnosis and service action OR Press...
HP xw4400 Workstation - Service and Technical Reference Guide
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... failure before video). For systems with integrated graphics, replace system board. Reflash ROM. 2. the power button is incorrect. Workstation date and time display is pressed. Blinks red 8 times, once per Invalid ROM based on but is not functional. Blinks...5-2 Diagnostic LED codes (continued) Chassis indicator LEDs Power LED and sound activity Diagnosis and service action Blinks red 5 times, once per System powers on bad checksum. second, then 2-second pause, 5 beeps 1. Reseat memory modules. 2. Replace third-party modules with HP memory. 4. ...
... failure before video). For systems with integrated graphics, replace system board. Reflash ROM. 2. the power button is incorrect. Workstation date and time display is pressed. Blinks red 8 times, once per Invalid ROM based on but is not functional. Blinks...5-2 Diagnostic LED codes (continued) Chassis indicator LEDs Power LED and sound activity Diagnosis and service action Blinks red 5 times, once per System powers on bad checksum. second, then 2-second pause, 5 beeps 1. Reseat memory modules. 2. Replace third-party modules with HP memory. 4. ...