Limited Warranty and Support Guide
Page 7
... discretion, repair or replace any product from which the serial number has been removed or that has been damaged or rendered defective (a) as a result of accident, misuse, abuse, contamination, improper or inadequate maintenance or calibration, or other than (i) HP, (ii) an HP authorized service provider, or (iii) your own installation of end-user-replaceable HP or HP-approved parts if available for your failure to any...
... discretion, repair or replace any product from which the serial number has been removed or that has been damaged or rendered defective (a) as a result of accident, misuse, abuse, contamination, improper or inadequate maintenance or calibration, or other than (i) HP, (ii) an HP authorized service provider, or (iii) your own installation of end-user-replaceable HP or HP-approved parts if available for your failure to any...
Limited Warranty and Support Guide
Page 8
... countries/regions. Types of Warranty Service To enable HP to provide the best possible support and service during the Limited Warranty Period, you may be directed by HP to verify configurations, load most recent firmware, install software patches, run HP diagnostics tests, or use of a Customer Self Repair (CSR) part that you are required to replace yourself based on instructions and documentation provided by HP. Customer Self Repair Warranty Service In countries/regions...
... countries/regions. Types of Warranty Service To enable HP to provide the best possible support and service during the Limited Warranty Period, you may be directed by HP to verify configurations, load most recent firmware, install software patches, run HP diagnostics tests, or use of a Customer Self Repair (CSR) part that you are required to replace yourself based on instructions and documentation provided by HP. Customer Self Repair Warranty Service In countries/regions...
Limited Warranty and Support Guide
Page 10
... with setting up and using your computer. 2 Use the Help and Support Center for help with qualified support specialists. • Support phone numbers. • Link to : http://www.hp.com/support for product information, driver updates, troubleshooting, and much more . 5 If you call, please have a hardware issue, before calling the Customer Care Center, run the hardware diagnostic tools that are preinstalled on options • Operating system • Third-party hardware or software...
... with setting up and using your computer. 2 Use the Help and Support Center for help with qualified support specialists. • Support phone numbers. • Link to : http://www.hp.com/support for product information, driver updates, troubleshooting, and much more . 5 If you call, please have a hardware issue, before calling the Customer Care Center, run the hardware diagnostic tools that are preinstalled on options • Operating system • Third-party hardware or software...
Limited Warranty and Support Guide - Refurbished
Page 7
... product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by virus infection; (f) from which the serial number has been removed or that manifests a defect in transit; or (g) by modification or service by anyone other external causes; (b) by operation outside the usage parameters stated in the user documentation that your HP Hardware Product has recurring failures, HP, at its sole...
... product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by virus infection; (f) from which the serial number has been removed or that manifests a defect in transit; or (g) by modification or service by anyone other external causes; (b) by operation outside the usage parameters stated in the user documentation that your HP Hardware Product has recurring failures, HP, at its sole...
Limited Warranty and Support Guide - Refurbished
Page 8
...-in service, you have a representative present when HP provides warranty services at your HP Limited Warranty may include on -site service during the Limited Warranty Period, you require an HP representative to verify configurations, load most recent firmware, install software patches, run HP diagnostics tests, or use of warranty service. In-Home Warranty Service Your HP Limited Warranty service may include a customer self repair warranty service. To locate the nearest HP authorized service provider...
...-in service, you have a representative present when HP provides warranty services at your HP Limited Warranty may include on -site service during the Limited Warranty Period, you require an HP representative to verify configurations, load most recent firmware, install software patches, run HP diagnostics tests, or use of warranty service. In-Home Warranty Service Your HP Limited Warranty service may include a customer self repair warranty service. To locate the nearest HP authorized service provider...
Limited Warranty and Support Guide - Refurbished
Page 11
... notifications about product enhancements, the most recent support alerts, and driver updates specific to : http://www.hp.com/support for product information, driver updates, troubleshooting, and much more . 5 If you have a hardware issue, before calling the Customer Care Center, run the hardware diagnostic tools that are preinstalled on your product model number, serial number, and date of product news, support tips, project ideas, and much more . Quicken Basic 1-900...
... notifications about product enhancements, the most recent support alerts, and driver updates specific to : http://www.hp.com/support for product information, driver updates, troubleshooting, and much more . 5 If you have a hardware issue, before calling the Customer Care Center, run the hardware diagnostic tools that are preinstalled on your product model number, serial number, and date of product news, support tips, project ideas, and much more . Quicken Basic 1-900...
Getting Started Guide
Page 5
Table of contents 1 Getting information ...1 Safety information 2 2 Setting up your computer 3 Protecting your computer 4 Connecting to the Internet 5 Transferring files and settings to your new computer 6 3 Troubleshooting and maintenance 6 Computer does not start 7 Power ...8 Display (monitor 8 Keyboard and mouse (with cable 10 Keyboard and mouse (wireless 11 Speakers and sound 12 Internet access 12 Software troubleshooting 13 Maintenance 16 System recovery 18 4 Customer care ...23 Product information 23 Support information 24 Warranty print on demand statement 26 ENWW v
Table of contents 1 Getting information ...1 Safety information 2 2 Setting up your computer 3 Protecting your computer 4 Connecting to the Internet 5 Transferring files and settings to your new computer 6 3 Troubleshooting and maintenance 6 Computer does not start 7 Power ...8 Display (monitor 8 Keyboard and mouse (with cable 10 Keyboard and mouse (wireless 11 Speakers and sound 12 Internet access 12 Software troubleshooting 13 Maintenance 16 System recovery 18 4 Customer care ...23 Product information 23 Support information 24 Warranty print on demand statement 26 ENWW v
Getting Started Guide
Page 7
...; Find Windows 7 password information. and software issues. 2. HP Support website: http://www.hp.com/support ● Upgrade or replace components of your computer. Under Action Center, click Find and fix problems ● Find links to use the Help and Support Microsoft Windows 7 operating system. Click Start, click Control Panel, and then click System and common computer hardware Security. Setup poster included with your computer. ● See how-to videos about using the...
...; Find Windows 7 password information. and software issues. 2. HP Support website: http://www.hp.com/support ● Upgrade or replace components of your computer. Under Action Center, click Find and fix problems ● Find links to use the Help and Support Microsoft Windows 7 operating system. Click Start, click Control Panel, and then click System and common computer hardware Security. Setup poster included with your computer. ● See how-to videos about using the...
Getting Started Guide
Page 8
.... Type of information ● Find computer warranty information. ● Get technical support. ● Get up-to-date information and help from the Windows community. ● Connect to a TV. ● Get special utilities for computer owners. ● Maintain your computer performance and resolve problems faster by using automated updates, on-board diagnostics, and guided assistance. If the guide is not available there, visit http://www.hp...
.... Type of information ● Find computer warranty information. ● Get technical support. ● Get up-to-date information and help from the Windows community. ● Connect to a TV. ● Get special utilities for computer owners. ● Maintain your computer performance and resolve problems faster by using automated updates, on-board diagnostics, and guided assistance. If the guide is not available there, visit http://www.hp...
Getting Started Guide
Page 11
...Check the operating system, memory, and other requirements listed before purchasing new software or hardware for Internet service during the initial setup, do so now by using Online Services: a. NOTE: Use only licensed original software. Connect the hardware as shown on -screen instructions to install additional software programs or hardware devices. Using your Internet connection through your computer. b. Follow the on the setup poster. 2. however, you did not set up Internet service. ENWW Connecting to install the new software. Get Internet service. ● Sign...
...Check the operating system, memory, and other requirements listed before purchasing new software or hardware for Internet service during the initial setup, do so now by using Online Services: a. NOTE: Use only licensed original software. Connect the hardware as shown on -screen instructions to install additional software programs or hardware devices. Using your Internet connection through your computer. b. Follow the on the setup poster. 2. however, you did not set up Internet service. ENWW Connecting to install the new software. Get Internet service. ● Sign...
Getting Started Guide
Page 18
... as batteries or a power cord) do not start the desired program. 12 Chapter 3 Troubleshooting and maintenance ENWW Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. Speakers and sound Symptom Possible solution Volume is produced. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Ensure that you connected the speakers to the Audio Out (lime green) connector on the graphics card (select models only) to connect your monitor to...
... as batteries or a power cord) do not start the desired program. 12 Chapter 3 Troubleshooting and maintenance ENWW Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. Speakers and sound Symptom Possible solution Volume is produced. Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Ensure that you connected the speakers to the Audio Out (lime green) connector on the graphics card (select models only) to connect your monitor to...
Getting Started Guide
Page 19
... cable, whereas the network adapter uses a network cable, to connect to open the wizard, and then follow the on page 18) - Run the wireless setup wizard: 1. In the Network and Sharing Center window, click Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Update the drivers (see System recovery on -screen instructions. Restores your Internet connection type. Restores the software (if it on again. System Recovery (see Updating device drivers, following). Erase and reformat the hard disk drive, and then reinstall the operating...
... cable, whereas the network adapter uses a network cable, to connect to open the wizard, and then follow the on page 18) - Run the wireless setup wizard: 1. In the Network and Sharing Center window, click Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Update the drivers (see System recovery on -screen instructions. Restores your Internet connection type. Restores the software (if it on again. System Recovery (see Updating device drivers, following). Erase and reformat the hard disk drive, and then reinstall the operating...
Getting Started Guide
Page 20
... -screen instructions. Close all open programs. 2. Updating device drivers Complete the following procedure to update a driver, or to revert to an earlier version of a driver, click Rollback Driver, and then follow the on your problem: 1. Double-click the specific item (for which you use System Restore to return the computer to a previous restore point. Close all open the Device Manager window. 3. Type Device Manager into the Start Search box, and then click Device Manager to...
... -screen instructions. Close all open programs. 2. Updating device drivers Complete the following procedure to update a driver, or to revert to an earlier version of a driver, click Rollback Driver, and then follow the on your problem: 1. Double-click the specific item (for which you use System Restore to return the computer to a previous restore point. Close all open the Device Manager window. 3. Type Device Manager into the Start Search box, and then click Device Manager to...
Getting Started Guide
Page 27
..., and then remove the backup media from hard drive, select media, and then click Next. 8. Store the recovery media in a safe place. When the Recovery Manager is not responding, press and hold the Power button for your hard disk drive. Use the arrow keys to select the USB device and press Enter to choose between running System Recovery from a USB flash drive, press Esc as the computer is working, create a backup DVD or backup USB flash drive containing all...
..., and then remove the backup media from hard drive, select media, and then click Next. 8. Store the recovery media in a safe place. When the Recovery Manager is not responding, press and hold the Power button for your hard disk drive. Use the arrow keys to select the USB device and press Enter to choose between running System Recovery from a USB flash drive, press Esc as the computer is working, create a backup DVD or backup USB flash drive containing all...
Getting Started Guide
Page 31
This must be done after you have any problems setting up your system and turning it on your Windows desktop (to access it, click Start, then click Help and Support). Problems? The HP website has updated software, tips and tricks, answers for choosing this computer. Call HP Customer Care Center Finally, if these steps don't help and will give you can do should only be...
This must be done after you have any problems setting up your system and turning it on your Windows desktop (to access it, click Start, then click Help and Support). Problems? The HP website has updated software, tips and tricks, answers for choosing this computer. Call HP Customer Care Center Finally, if these steps don't help and will give you can do should only be...
Getting Started Guide
Page 5
... Security. 2. Getting Started (this guide) ● Troubleshoot the most common Help and Support: computer hardware and software issues. Under Action Center, tap Find and fix problems (troubleshooting). Windows 7 troubleshooting tools: 1. HP Support website: www.hp.com/support Visit www.hp.com/go/win7 ● Find electronic user guides and specifications for your computer model. ● Order parts and find ● Set up your computer. HP Support website: www.hp.com/support ● Upgrade or replace Upgrading and Servicing Guide components of...
... Security. 2. Getting Started (this guide) ● Troubleshoot the most common Help and Support: computer hardware and software issues. Under Action Center, tap Find and fix problems (troubleshooting). Windows 7 troubleshooting tools: 1. HP Support website: www.hp.com/support Visit www.hp.com/go/win7 ● Find electronic user guides and specifications for your computer model. ● Order parts and find ● Set up your computer. HP Support website: www.hp.com/support ● Upgrade or replace Upgrading and Servicing Guide components of...
Getting Started Guide
Page 12
... an Internet connection. 2. Connect the hardware (sold separately). ◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless router with the computer to connect to the Internet: 1. Get Internet service. ◦ Sign up with an ISP, skip this step and follow the instructions provided by the ISP. ◦ If you did not set up the computer for Internet service during...
... an Internet connection. 2. Connect the hardware (sold separately). ◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless router with the computer to connect to the Internet: 1. Get Internet service. ◦ Sign up with an ISP, skip this step and follow the instructions provided by the ISP. ◦ If you did not set up the computer for Internet service during...
Getting Started Guide
Page 18
... connector on the back panel. To experience the full capability of a button. ● An options screen lets you set display options, set to the factory default, or optimized for movie, text, or gaming. ● Status indicators let you know if the onscreen keyboard scroll lock, number lock, or caps lock are using an external audio system, plug it into the side headphone connector to experience crisp and clear sound separation. button...
... connector on the back panel. To experience the full capability of a button. ● An options screen lets you set display options, set to the factory default, or optimized for movie, text, or gaming. ● Status indicators let you know if the onscreen keyboard scroll lock, number lock, or caps lock are using an external audio system, plug it into the side headphone connector to experience crisp and clear sound separation. button...
Getting Started Guide
Page 25
... For Windows 7: 1. Under Hardware and Sound, tap Troubleshoot and audio playback. When an Audio Line Out connector (such as batteries or a power cord) do not start the desired program. Getting Started Speakers and sound 21 Replace the non-powered speakers with powered speakers. Turn off your Internet Service Provider (ISP), and start automatically. Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. Tap the Start button, tap Control Panel, tap Action Center, and then tap Troubleshooting. 2. To resume from Sleep mode...
... For Windows 7: 1. Under Hardware and Sound, tap Troubleshoot and audio playback. When an Audio Line Out connector (such as batteries or a power cord) do not start the desired program. Getting Started Speakers and sound 21 Replace the non-powered speakers with powered speakers. Turn off your Internet Service Provider (ISP), and start automatically. Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. Tap the Start button, tap Control Panel, tap Action Center, and then tap Troubleshooting. 2. To resume from Sleep mode...
Getting Started Guide
Page 29
....hp.com/support and select the task, Download drivers and software. Tap the plus sign (+) to factory defaults. ● System Recovery (see Microsoft System Restore on again. Type Device Manager into the Start Search box, and then tap Device Manager to fix a problem. ● Update the drivers (see Updating drivers on page 25). ● Use Microsoft System Restore (see System Recovery on page 26) - Updating drivers A driver is the easiest way to open the Device Manager window. 3. Getting Started Software troubleshooting 25 To repair software problems...
....hp.com/support and select the task, Download drivers and software. Tap the plus sign (+) to factory defaults. ● System Recovery (see Microsoft System Restore on again. Type Device Manager into the Start Search box, and then tap Device Manager to fix a problem. ● Update the drivers (see Updating drivers on page 25). ● Use Microsoft System Restore (see System Recovery on page 26) - Updating drivers A driver is the easiest way to open the Device Manager window. 3. Getting Started Software troubleshooting 25 To repair software problems...