User Guide
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... Connecting video devices by using a VGA cable (select products only 16 Connecting video devices using an HDMI cable (select products only 17 Connecting a high-definition TV or monitor using HDMI 17 Setting up HDMI audio ...18 Turn on HDMI audio...18 Return audio to computer speakers ...18 Connecting digital display devices using a Dual-Mode DisplayPort cable (select products only 19 Discovering and connecting to Miracast-compatible wireless displays (select products only 20 Using data transfer ...20 Connecting devices to a USB Type-C port (select products only 20 5 Navigating the screen...
... Connecting video devices by using a VGA cable (select products only 16 Connecting video devices using an HDMI cable (select products only 17 Connecting a high-definition TV or monitor using HDMI 17 Setting up HDMI audio ...18 Turn on HDMI audio...18 Return audio to computer speakers ...18 Connecting digital display devices using a Dual-Mode DisplayPort cable (select products only 19 Discovering and connecting to Miracast-compatible wireless displays (select products only 20 Using data transfer ...20 Connecting devices to a USB Type-C port (select products only 20 5 Navigating the screen...
User Guide
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...cable) ...33 Keyboard and mouse (wireless) ...33 Speakers and sound...34 Internet access...34 Software troubleshooting ...35 9 Using HP PC Hardware Diagnostics ...37 Using HP PC Hardware Diagnostics Windows (select products only 37 Using an HP PC Hardware Diagnostics Windows hardware failure ID code 37 Accessing HP PC Hardware Diagnostics Windows 37 Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant 37 Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only 38 Downloading HP PC Hardware Diagnostics Windows 38 Downloading the latest HP PC...
...cable) ...33 Keyboard and mouse (wireless) ...33 Speakers and sound...34 Internet access...34 Software troubleshooting ...35 9 Using HP PC Hardware Diagnostics ...37 Using HP PC Hardware Diagnostics Windows (select products only 37 Using an HP PC Hardware Diagnostics Windows hardware failure ID code 37 Accessing HP PC Hardware Diagnostics Windows 37 Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant 37 Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only 38 Downloading HP PC Hardware Diagnostics Windows 38 Downloading the latest HP PC...
User Guide
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...; Find Windows password information ● Find links to factory default (select products only) 3 To restore the default brightness setting, follow the instructions to a network on page 9. ● Recover factory settings See Backing up your computer model To access the latest user guides or manuals for computer users. Open the HP Display Control app. 2. Select Factory Reset. See Getting to know your computer on page 5. ● Connect to the internet See Connecting to find additional troubleshooting help For HP support...
...; Find Windows password information ● Find links to factory default (select products only) 3 To restore the default brightness setting, follow the instructions to a network on page 9. ● Recover factory settings See Backing up your computer model To access the latest user guides or manuals for computer users. Open the HP Display Control app. 2. Select Factory Reset. See Getting to know your computer on page 5. ● Connect to the internet See Connecting to find additional troubleshooting help For HP support...
User Guide
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... factory. The wireless light indicates the overall power state of your computer communicates with a wireless router or a wireless access point. ● HP Mobile Broadband Module-Gives you wireless connectivity over a wireless wide area network (WWAN), a much larger area. Using the wireless controls You can explore the globe and access information from millions of websites by using one or more features. ● Airplane mode key (also called wireless button or wireless key) ● Operating system controls...
... factory. The wireless light indicates the overall power state of your computer communicates with a wireless router or a wireless access point. ● HP Mobile Broadband Module-Gives you wireless connectivity over a wireless wide area network (WWAN), a much larger area. Using the wireless controls You can explore the globe and access information from millions of websites by using one or more features. ● Airplane mode key (also called wireless button or wireless key) ● Operating system controls...
User Guide
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... display. 1. After the connection is on -screen instructions to activate mobile broadband service. NOTE: If you to manually search for and connect to a network or to complete the connection. NOTE: When you are listed, you can connect to your corporate network without the need the HP Mobile Broadband Module IMEI number, MEID number, or both to complete the connection. Be sure that you must first set up internet access. The number...
... display. 1. After the connection is on -screen instructions to activate mobile broadband service. NOTE: If you to manually search for and connect to a network or to complete the connection. NOTE: When you are listed, you can connect to your corporate network without the need the HP Mobile Broadband Module IMEI number, MEID number, or both to complete the connection. Be sure that you must first set up internet access. The number...
User Guide
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... the Network & Internet section, select Cellular, and then select from the computer. Using Bluetooth wireless devices (select products only) A Bluetooth device provides short-range wireless communications that replace the physical cable connections that the code on -screen instructions to GPS-equipped systems. To enable GPS, be sure location is enabled under the Location setting. ▲ Select the Search icon in the taskbar, type location in the list, be included with the HP...
... the Network & Internet section, select Cellular, and then select from the computer. Using Bluetooth wireless devices (select products only) A Bluetooth device provides short-range wireless communications that replace the physical cable connections that the code on -screen instructions to GPS-equipped systems. To enable GPS, be sure location is enabled under the Location setting. ▲ Select the Search icon in the taskbar, type location in the list, be included with the HP...
User Guide
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... one or more powerful entertainment center, connect external devices like Windows Hello. To use your camera, select the Search icon in the taskbar, type camera in (microphone) combo jack on select products) or attach an external optical drive to video chat, record video, and record still images. WARNING! Before connecting speakers, lower the volume setting. To access this document: Enjoying entertainment features 13 To connect wireless speakers to connect with others for...
... one or more powerful entertainment center, connect external devices like Windows Hello. To use your camera, select the Search icon in the taskbar, type camera in (microphone) combo jack on select products) or attach an external optical drive to video chat, record video, and record still images. WARNING! Before connecting speakers, lower the volume setting. To access this document: Enjoying entertainment features 13 To connect wireless speakers to connect with others for...
User Guide
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...-resolution display output on an external DisplayPort device, connect the DisplayPort device according to your computer, you need a USB Type-C cable, purchased separately. 1. To enhance your viewing enjoyment, use one of the video ports on the computer to the USB SuperSpeed port and DisplayPort connector on the computer. 2. Select the Start button, select Settings, and then select System. Follow the device manufacturer's instructions. Connect one end of the USB Type-C cable to connect an external monitor, projector...
...-resolution display output on an external DisplayPort device, connect the DisplayPort device according to your computer, you need a USB Type-C cable, purchased separately. 1. To enhance your viewing enjoyment, use one of the video ports on the computer to the USB SuperSpeed port and DisplayPort connector on the computer. 2. Select the Start button, select Settings, and then select System. Follow the device manufacturer's instructions. Connect one end of the USB Type-C cable to connect an external monitor, projector...
User Guide
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... the Windows key + p, the display state changes. Select the Start button, select Settings, and then select System. NOTE: To connect a VGA video device to the computer's VGA port. Connecting video devices by using a USB Type-C cable (select products only) To see the computer screen image on an external VGA monitor or projected for a presentation, connect a monitor or projector to your computer, you need a USB Type-C cable, purchased separately. 1. Each time you choose the Extend option, increase the screen resolution of four display states: ● PC screen...
... the Windows key + p, the display state changes. Select the Start button, select Settings, and then select System. NOTE: To connect a VGA video device to the computer's VGA port. Connecting video devices by using a USB Type-C cable (select products only) To see the computer screen image on an external VGA monitor or projected for a presentation, connect a monitor or projector to your computer, you need a USB Type-C cable, purchased separately. 1. Each time you choose the Extend option, increase the screen resolution of four display states: ● PC screen...
User Guide
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... the touch gestures by changing settings, button configurations, click speed, and pointer options. Select the Search icon in the taskbar, type control panel in all apps. Under Devices and Printers, select Mouse. TIP: The Windows key on the keyboard model, your keyboard might support the keys that are described in this section. NOTE: Depending on the keyboard to the previous screen. To use a hot key, briefly press the fn key, and then briefly...
... the touch gestures by changing settings, button configurations, click speed, and pointer options. Select the Search icon in the taskbar, type control panel in all apps. Under Devices and Printers, select Mouse. TIP: The Windows key on the keyboard model, your keyboard might support the keys that are described in this section. NOTE: Depending on the keyboard to the previous screen. To use a hot key, briefly press the fn key, and then briefly...
User Guide
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... restores speaker sound. Turns the wireless feature on , press any key. Switches the screen image between display devices connected to get help in Windows" webpage. On select products, you turn off . To conserve battery power, turn the keyboard backlight back on or off after 30 seconds of the keyboard backlight. Plays the previous track of an audio CD or the previous section of a CD, a DVD, or a BD. Stops audio or video playback of a DVD...
... restores speaker sound. Turns the wireless feature on , press any key. Switches the screen image between display devices connected to get help in Windows" webpage. On select products, you turn off . To conserve battery power, turn the keyboard backlight back on or off after 30 seconds of the keyboard backlight. Plays the previous track of an audio CD or the previous section of a CD, a DVD, or a BD. Stops audio or video playback of a DVD...
User Guide
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... to your operating system, you can resolve issues and bring new features and options to show that you do not get the most recent gaming software. Follow the on-screen instructions. Updating drivers only Use this procedure to update programs and drivers: ● Updating both programs and drivers. 1. The Software and Drivers window opens, and Windows checks for these drives. Select the Search icon in the taskbar, type support in the...
... to your operating system, you can resolve issues and bring new features and options to show that you do not get the most recent gaming software. Follow the on-screen instructions. Updating drivers only Use this procedure to update programs and drivers: ● Updating both programs and drivers. 1. The Software and Drivers window opens, and Windows checks for these drives. Select the Search icon in the taskbar, type support in the...
User Guide
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... audio jacks are connected to open the wizard, and then follow the on . Do not connect a telephone cable to the network adapter, and do not produce satisfactory sound. Table 8-7 Internet access symptoms and solutions Symptom Possible solution Cannot connect to a local area network (LAN). A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the internet 1. Run the wireless setup wizard. 1. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter...
... audio jacks are connected to open the wizard, and then follow the on . Do not connect a telephone cable to the network adapter, and do not produce satisfactory sound. Table 8-7 Internet access symptoms and solutions Symptom Possible solution Cannot connect to a local area network (LAN). A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the internet 1. Run the wireless setup wizard. 1. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter...
User Guide
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... Manager. 4. Software troubleshooting 35 Follow the on again. ● Update the drivers. See "Updating device drivers" in this table. ● Restore your icon in this table. ● Reinstall the software program or hardware driver. Select the startup items that was installed. Right-click the network status icon in use . Select the Search icon in the taskbar, type file explorer in this table. ● Erase and reformat the hard drive...
... Manager. 4. Software troubleshooting 35 Follow the on again. ● Update the drivers. See "Updating device drivers" in this table. ● Restore your icon in this table. ● Reinstall the software program or hardware driver. Select the startup items that was installed. Right-click the network status icon in use . Select the Search icon in the taskbar, type file explorer in this table. ● Erase and reformat the hard drive...
User Guide
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... also set restore points manually. Software program and hardware driver reinstallation Before you have installed on -screen instructions. Updating device drivers Complete the following procedure to update a driver or to revert to an earlier version of Windows. NOTE: Some features might be caused by software that it . Select the arrow to expand the list of the type of device you are shipped without a version of the driver if the new one...
... also set restore points manually. Software program and hardware driver reinstallation Before you have installed on -screen instructions. Updating device drivers Complete the following procedure to update a driver or to revert to an earlier version of Windows. NOTE: Some features might be caused by software that it . Select the arrow to expand the list of the type of device you are shipped without a version of the driver if the new one...
User Guide
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... products only) Remote HP PC Hardware Diagnostics UEFI, a firmware feature. The tool runs within the Windows operating system to determine whether the computer hardware is installed, you can access it from HP Support Assistant After HP PC Hardware Diagnostics Windows is not installed on page 38. Select the Search icon in the taskbar, type support in the taskbar. For interactive tests, such as keyboard, mouse, or audio and video palette, you to run diagnostic tests to diagnose hardware failures. Using HP PC Hardware Diagnostics 37 Select the...
... products only) Remote HP PC Hardware Diagnostics UEFI, a firmware feature. The tool runs within the Windows operating system to determine whether the computer hardware is installed, you can access it from HP Support Assistant After HP PC Hardware Diagnostics Windows is not installed on page 38. Select the Search icon in the taskbar, type support in the taskbar. For interactive tests, such as keyboard, mouse, or audio and video palette, you to run diagnostic tests to diagnose hardware failures. Using HP PC Hardware Diagnostics 37 Select the...
User Guide
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... with an external USB drive or using the HP recovery discs. Using a recent backup can return your machine to the keyboard base before beginning any recovery process. You can do this task either using Windows Backup locally with a detachable keyboard, connect the tablet to a working state faster. NOTE: If you cannot create recovery media yourself, contact support to restore your computer before you have several tools available to create HP Recovery media on...
... with an external USB drive or using the HP recovery discs. Using a recent backup can return your machine to the keyboard base before beginning any recovery process. You can do this task either using Windows Backup locally with a detachable keyboard, connect the tablet to a working state faster. NOTE: If you cannot create recovery media yourself, contact support to restore your computer before you have several tools available to create HP Recovery media on...
User Guide
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... back of your hardware, do it only after you set up your computer, see the Setup Instructions or Quick Setup poster or Getting to know your computer needs to be available in all countries or regions.) ● If a repair is necessary, HP support will make arrangements to upgrade your computer. If you have any of the computer, you have parts replaced, you confirm...
... back of your hardware, do it only after you set up your computer, see the Setup Instructions or Quick Setup poster or Getting to know your computer needs to be available in all countries or regions.) ● If a repair is necessary, HP support will make arrangements to upgrade your computer. If you have any of the computer, you have parts replaced, you confirm...
User Guide
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...10 IMEI number 10 MEID number 10 HP PC Hardware Diagnostics UEFI downloading 40 failure ID code 39 starting 39 using 39 HP PC Hardware Diagnostics Windows accessing 37, 38 downloading 38 failure ID code 37 installing 39 using 37 HP Recovery media recovery 44 HP Sure Recover 45 I IMEI number 10 International Association of Accessibility Professionals 49 K keyboard backlight action key 21 keys airplane mode 21 L locating information hardware 5 software 5 low blue light mode, adjusting 2 M maintenance Disk Cleanup 23 Disk Defragmenter 23 updating programs and drivers 24 MEID number 10 microphone...
...10 IMEI number 10 MEID number 10 HP PC Hardware Diagnostics UEFI downloading 40 failure ID code 39 starting 39 using 39 HP PC Hardware Diagnostics Windows accessing 37, 38 downloading 38 failure ID code 37 installing 39 using 37 HP Recovery media recovery 44 HP Sure Recover 45 I IMEI number 10 International Association of Accessibility Professionals 49 K keyboard backlight action key 21 keys airplane mode 21 L locating information hardware 5 software 5 low blue light mode, adjusting 2 M maintenance Disk Cleanup 23 Disk Defragmenter 23 updating programs and drivers 24 MEID number 10 microphone...
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...port connector, identifying 7 USB Type-C SuperSpeed port, identifying 7 USB Type-C Thunderbolt port with HP Sleep and Charge, identifying 7 using the keyboard and mouse 21 using touch gestures 21 V VGA port connecting 16 video DisplayPort device 15 Dual-Mode DisplayPort connector 19 HDMI port 17 Thunderbolt port device 16 USB Type-C 20 VGA port 16 wireless displays 20 video, using 14 W Windows backup 43 recovery media 43 system restore point 43 Windows Hello 13 using 29 Windows tools, using 43 wired network (LAN) 12 wireless button 9 wireless controls button 9 operating system 9 wireless light...
...port connector, identifying 7 USB Type-C SuperSpeed port, identifying 7 USB Type-C Thunderbolt port with HP Sleep and Charge, identifying 7 using the keyboard and mouse 21 using touch gestures 21 V VGA port connecting 16 video DisplayPort device 15 Dual-Mode DisplayPort connector 19 HDMI port 17 Thunderbolt port device 16 USB Type-C 20 VGA port 16 wireless displays 20 video, using 14 W Windows backup 43 recovery media 43 system restore point 43 Windows Hello 13 using 29 Windows tools, using 43 wired network (LAN) 12 wireless button 9 wireless controls button 9 operating system 9 wireless light...