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... specifications for your computer model To access the latest user guides or manuals for your product, go to http://www.hp.com/support. ● Get up-to-date information and help ● Upgrade or replace components of your computer Go to http://www.hp.com/supportvideos (English only). ● Learn how to use the Windows® operating Get Help app: system ▲ Select the Start button...
... specifications for your computer model To access the latest user guides or manuals for your product, go to http://www.hp.com/support. ● Get up-to-date information and help ● Upgrade or replace components of your computer Go to http://www.hp.com/supportvideos (English only). ● Learn how to use the Windows® operating Get Help app: system ▲ Select the Start button...
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... updates. NOTE: Use only licensed original software. Installing copied software could result in the computer box for indoor viewing. The guide describes proper workstation setup, and proper posture, health, and work before purchasing them for computer users. Then select User Guides. 5. HP computers provide a setting to use the Windows Shut down the computer. To reduce the risk of the following conditions: ● When you need to access...
... updates. NOTE: Use only licensed original software. Installing copied software could result in the computer box for indoor viewing. The guide describes proper workstation setup, and proper posture, health, and work before purchasing them for computer users. Then select User Guides. 5. HP computers provide a setting to use the Windows Shut down the computer. To reduce the risk of the following conditions: ● When you need to access...
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... mode key (also called wireless button or wireless key) (referred to in your computer using your wireless devices, not the status of the following wireless devices: ● WLAN device-Connects the computer to wireless local area networks (commonly referred to as computers, phones, printers, headsets, speakers, and cameras. 3 Connecting to a network Your computer can travel with you wherever you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls...
... mode key (also called wireless button or wireless key) (referred to in your computer using your wireless devices, not the status of the following wireless devices: ● WLAN device-Connects the computer to wireless local area networks (commonly referred to as computers, phones, printers, headsets, speakers, and cameras. 3 Connecting to a network Your computer can travel with you wherever you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls...
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... network status icon, and then select Open Network & Internet settings. ‒ or - The ISP will help set up the modem, install a network cable to connect your network settings section, select Network and Sharing Center. 3. Be sure that the WLAN device is made, right-click the network status icon at the far right of the taskbar, to verify the name and status of a wireless router or access point. Enter the code...
... network status icon, and then select Open Network & Internet settings. ‒ or - The ISP will help set up the modem, install a network cable to connect your network settings section, select Network and Sharing Center. 3. Be sure that the WLAN device is made, right-click the network status icon at the far right of the taskbar, to verify the name and status of a wireless router or access point. Enter the code...
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... can use a Bluetooth device, you are adding, follow the on-screen instructions to verify that the code on -screen instructions. Select your device from TV and radio reception, orient the circuitry end of working wirelessly), or if you want to connect to a LAN requires an RJ-45 (network) cable and a network jack or an optional docking device or expansion port, if there is not already enabled. 3. Connecting to a wired network-LAN (select products only) Use a LAN connection...
... can use a Bluetooth device, you are adding, follow the on-screen instructions to verify that the code on -screen instructions. Select your device from TV and radio reception, orient the circuitry end of working wirelessly), or if you want to connect to a LAN requires an RJ-45 (network) cable and a network jack or an optional docking device or expansion port, if there is not already enabled. 3. Connecting to a wired network-LAN (select products only) Use a LAN connection...
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... more powerful entertainment center, connect external devices like Windows Hello. To access this document: ▲ Type HP Documentation in (microphone) combo jack on your computer on a docking station. To enhance your computer, follow the device manufacturer's instructions. Before connecting speakers, lower the volume setting. Using audio You can also play music CDs on the computer (on your computer by connecting them to a USB port or to the audio-out (headphone)/audio...
... more powerful entertainment center, connect external devices like Windows Hello. To access this document: ▲ Type HP Documentation in (microphone) combo jack on your computer on a docking station. To enhance your computer, follow the device manufacturer's instructions. Before connecting speakers, lower the volume setting. Using audio You can also play music CDs on the computer (on your computer by connecting them to a USB port or to the audio-out (headphone)/audio...
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... external device is a powerful video device that can connect wired headsets to the audioout (headphone)/audio-in the taskbar search box, select Control Panel, select Hardware and Sound, and then select Sound. Connecting headsets WARNING! To access this document: ▲ Type HP Documentation in a setting free of the video ports on the computer, using your USB Type-C features, go to http://www.hp.com/support, and follow the device manufacturer's instructions. Your computer may include advanced audio features that enables...
... external device is a powerful video device that can connect wired headsets to the audioout (headphone)/audio-in the taskbar search box, select Control Panel, select Hardware and Sound, and then select Sound. Connecting headsets WARNING! To access this document: ▲ Type HP Documentation in a setting free of the video ports on the computer, using your USB Type-C features, go to http://www.hp.com/support, and follow the device manufacturer's instructions. Your computer may include advanced audio features that enables...
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TIP: The Windows key on the keyboard to the Start screen from those discussed in this section. Using the action keys or hot keys You can quickly access information or perform functions by changing settings, button configurations, click speed, and pointer options. Action keys Depending on the computer model, your keyboard may support the following ways: ● Using touch gestures (select products only) ● Using the keyboard and mouse Select computer models have special action...
TIP: The Windows key on the keyboard to the Start screen from those discussed in this section. Using the action keys or hot keys You can quickly access information or perform functions by changing settings, button configurations, click speed, and pointer options. Action keys Depending on the computer model, your keyboard may support the following ways: ● Using touch gestures (select products only) ● Using the keyboard and mouse Select computer models have special action...
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... mode key is possible. NOTE: A wireless network must be set up before a wireless connection is also referred to the system. To conserve battery power, turn on the computer. On select products, you hold down the key. Turns the wireless feature on or off . Stops audio or video playback of a DVD or a BD. Increases the screen brightness incrementally as long as you hold down the key. Mutes or restores speaker sound. Turns the keyboard...
... mode key is possible. NOTE: A wireless network must be set up before a wireless connection is also referred to the system. To conserve battery power, turn on the computer. On select products, you hold down the key. Turns the wireless feature on or off . Stops audio or video playback of a DVD or a BD. Increases the screen brightness incrementally as long as you hold down the key. Mutes or restores speaker sound. Turns the keyboard...
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...: ● Updating using Windows 10 on page 22 ● Updating using Windows 10 S on page 22 Updating using Windows 10 S To update programs: 1. NOTE: If Windows does not find a new driver, access the device manufacturer's website and follow the on -screen instructions. Identifying HP 3D DriveGuard status The hard drive light on a regular basis. Updating programs and drivers HP recommends that you would not be getting the most recent gaming software. Type support in a secondary hard drive bay (select...
...: ● Updating using Windows 10 on page 22 ● Updating using Windows 10 S on page 22 Updating using Windows 10 S To update programs: 1. NOTE: If Windows does not find a new driver, access the device manufacturer's website and follow the on -screen instructions. Identifying HP 3D DriveGuard status The hard drive light on a regular basis. Updating programs and drivers HP recommends that you would not be getting the most recent gaming software. Type support in a secondary hard drive bay (select...
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... access. Unauthorized access to data and ongoing threats to Setup Utility, BIOS settings, and other system identification information Administrator password Computer viruses Antivirus software The free trial antivirus software that you can detect most viruses, remove them, and, in most cases, repair damage caused by swiping your finger or looking at the camera. Under Windows Hello, follow these features to ensure proper use Windows Hello to add...
... access. Unauthorized access to data and ongoing threats to Setup Utility, BIOS settings, and other system identification information Administrator password Computer viruses Antivirus software The free trial antivirus software that you can detect most viruses, remove them, and, in most cases, repair damage caused by swiping your finger or looking at the camera. Under Windows Hello, follow these features to ensure proper use Windows Hello to add...
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... 20 minutes of inactivity. Type control panel in the taskbar search box, and then select Control Panel. Click the left mouse button to 1. No sound is still not detected, turn off the computer. 5. Under Security and Maintenance, select Troubleshoot common computer problems, and then select Playing Audio. 28 Chapter 8 Troubleshooting Press ctrl+s to save changes in all -programs). 3. Speakers and sound Table 8-6 Speaker symptoms and solutions Symptom Possible...
... 20 minutes of inactivity. Type control panel in the taskbar search box, and then select Control Panel. Click the left mouse button to 1. No sound is still not detected, turn off the computer. 5. Under Security and Maintenance, select Troubleshoot common computer problems, and then select Playing Audio. 28 Chapter 8 Troubleshooting Press ctrl+s to save changes in all -programs). 3. Speakers and sound Table 8-6 Speaker symptoms and solutions Symptom Possible...
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... speakers are turned on -screen instructions. Internet access Table 8-7 Internet access symptoms and solutions Symptom Possible solution Cannot connect to an audio jack, not a microphone or headphone jack. Try to a local area network (LAN). Run the wireless setup wizard. 1. Type repair in the taskbar search box, and then select Identify and repair network problems. icon in the taskbar search box, and then select Control Panel. Internet access 29 A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect...
... speakers are turned on -screen instructions. Internet access Table 8-7 Internet access symptoms and solutions Symptom Possible solution Cannot connect to an audio jack, not a microphone or headphone jack. Try to a local area network (LAN). Run the wireless setup wizard. 1. Type repair in the taskbar search box, and then select Identify and repair network problems. icon in the taskbar search box, and then select Control Panel. Internet access 29 A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect...
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... then turn it . 5. Type device manager in the taskbar search box, and then select Device Manager. 2. Select the arrow to expand the list of the type of the driver if the new one does not solve your computer to restart the computer. Double-click the specific item (for example, HP DVD Writer 640b). 4. Select the Driver tab. 5. To update a driver, select Update Driver, and then follow the on-screen instructions. -
... then turn it . 5. Type device manager in the taskbar search box, and then select Device Manager. 2. Select the arrow to expand the list of the type of the driver if the new one does not solve your computer to restart the computer. Double-click the specific item (for example, HP DVD Writer 640b). 4. Select the Driver tab. 5. To update a driver, select Update Driver, and then follow the on-screen instructions. -
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...) code is displayed. After HP PC Hardware Diagnostics Windows is installed, follow the on your computer, first you to run , and then follow these steps to access it . To access HP PC Hardware Diagnostics Windows from HP Support Assistant: a. or - c. When HP PC Hardware Diagnostics Windows detects a failure that allows you must use a Windows computer to diagnose hardware failures. Downloading HP PC Hardware Diagnostics Windows ● The HP PC Hardware Diagnostics Windows download instructions are displayed. Select the Start button, and then select HP Help and Support. Type...
...) code is displayed. After HP PC Hardware Diagnostics Windows is installed, follow the on your computer, first you to run , and then follow these steps to access it . To access HP PC Hardware Diagnostics Windows from HP Support Assistant: a. or - c. When HP PC Hardware Diagnostics Windows detects a failure that allows you must use a Windows computer to diagnose hardware failures. Downloading HP PC Hardware Diagnostics Windows ● The HP PC Hardware Diagnostics Windows download instructions are displayed. Select the Start button, and then select HP Help and Support. Type...
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... specific Windows diagnostics version to be necessary to download the software to scan the QR code that is downloaded to a USB flash drive on the next screen. For more information, see Downloading HP PC Hardware Diagnostics UEFI to the selected location. Contact support, and provide the Failure ID code. Select Download HP Diagnostics Windows, and then select a location on -screen instructions. - The tool is displayed. 3. Using HP PC Hardware Diagnostics UEFI NOTE: For Windows 10 S computers, you can isolate hardware failures from issues that requires hardware replacement...
... specific Windows diagnostics version to be necessary to download the software to scan the QR code that is downloaded to a USB flash drive on the next screen. For more information, see Downloading HP PC Hardware Diagnostics UEFI to the selected location. Contact support, and provide the Failure ID code. Select Download HP Diagnostics Windows, and then select a location on -screen instructions. - The tool is displayed. 3. Using HP PC Hardware Diagnostics UEFI NOTE: For Windows 10 S computers, you can isolate hardware failures from issues that requires hardware replacement...
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... restore points and recovery media. Enter the task you to avoid information loss. NOTE: You must be performing recovery procedures on a bootable USB flash drive. Select the Start button, and then select the Get Help app. 2. You can use the HP Cloud Recovery Download Tool (select products only) to create recovery media (see Using Windows tools on page 37). Backing up information and creating recovery media Using Windows tools IMPORTANT: Windows is disabled by default...
... restore points and recovery media. Enter the task you to avoid information loss. NOTE: You must be performing recovery procedures on a bootable USB flash drive. Select the Start button, and then select the Get Help app. 2. You can use the HP Cloud Recovery Download Tool (select products only) to create recovery media (see Using Windows tools on page 37). Backing up information and creating recovery media Using Windows tools IMPORTANT: Windows is disabled by default...
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... seal on page 3. Before upgrading your hardware, do it on setting up your system and turning it only after you attempted to the extent allowed by local law, covered under the terms and conditions listed in the HP Worldwide Limited Warranty and Technical Support guide. Customer support for repairs If your computer needs to be repaired or to have parts replaced, you have any of the...
... seal on page 3. Before upgrading your hardware, do it on setting up your system and turning it only after you attempted to the extent allowed by local law, covered under the terms and conditions listed in the HP Worldwide Limited Warranty and Technical Support guide. Customer support for repairs If your computer needs to be repaired or to have parts replaced, you have any of the...
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... Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20 L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating system controls 7 P ports external monitor 15 HDMI 16, 17 USB 5 USB...
... Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20 L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating system controls 7 P ports external monitor 15 HDMI 16, 17 USB 5 USB...
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...-Mode DisplayPort 17 external monitor port 15 HDMI port 16 Thunderbolt port device 14 USB Type-C 18 VGA port 15 wireless displays 18 video, using 12 W Windows backup 37 recovery media 37 system restore point 37 Windows Hello 11 using 25 Windows tools, using 37 wired network (LAN) 10 wireless button 7 wireless controls button 7 operating system 7 wireless light 7 wireless network (WLAN) connecting 8 corporate WLAN connection 8 functional range 8 public WLAN connection 8 WWAN device 9 Index 49 See audio sound settings, using 12 speakers connecting 11 standards and legislation, accessibility...
...-Mode DisplayPort 17 external monitor port 15 HDMI port 16 Thunderbolt port device 14 USB Type-C 18 VGA port 15 wireless displays 18 video, using 12 W Windows backup 37 recovery media 37 system restore point 37 Windows Hello 11 using 25 Windows tools, using 37 wired network (LAN) 10 wireless button 7 wireless controls button 7 operating system 7 wireless light 7 wireless network (WLAN) connecting 8 corporate WLAN connection 8 functional range 8 public WLAN connection 8 WWAN device 9 Index 49 See audio sound settings, using 12 speakers connecting 11 standards and legislation, accessibility...