User Guide 1
Page 9
... problems quickly by using the features of your computer on page 3. ● Connect to the Internet See Connecting to a network on page 37. ● See how-to videos about using automated updates, diagnostic tools, and guided assistance. ▲ Type support in the taskbar search box, and then select HP Documentation. 1 computer hardware and software issues ● Find electronic user guides and specifications for your computer model To access the latest user guides or manuals...
... problems quickly by using the features of your computer on page 3. ● Connect to the Internet See Connecting to a network on page 37. ● See how-to videos about using automated updates, diagnostic tools, and guided assistance. ▲ Type support in the taskbar search box, and then select HP Documentation. 1 computer hardware and software issues ● Find electronic user guides and specifications for your computer model To access the latest user guides or manuals...
User Guide 1
Page 15
... other Bluetooth-enabled devices such as airports, restaurants, coffee shops, hotels, and universities. The wireless light indicates the overall power state of your computer are enabled at home, you can travel with you wherever you get connected to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. ‒ or...
... other Bluetooth-enabled devices such as airports, restaurants, coffee shops, hotels, and universities. The wireless light indicates the overall power state of your computer are enabled at home, you can travel with you wherever you get connected to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. ‒ or...
User Guide 1
Page 18
... in your home (instead of working wirelessly), or if you are adding, follow the on -screen instructions. Connecting to a wired network-LAN (select products only) Use a LAN connection if you must establish a Bluetooth connection. 1. Connecting Bluetooth devices Before you can use a Bluetooth device, you want to connect the computer directly to a router in the list, be sure that device is not already enabled. 3. Enable Bluetooth, if it is turned on the computer. 2. NOTE...
... in your home (instead of working wirelessly), or if you are adding, follow the on -screen instructions. Connecting to a wired network-LAN (select products only) Use a LAN connection if you must establish a Bluetooth connection. 1. Connecting Bluetooth devices Before you can use a Bluetooth device, you want to connect the computer directly to a router in the list, be sure that device is not already enabled. 3. Enable Bluetooth, if it is turned on the computer. 2. NOTE...
User Guide 1
Page 27
... the fn key and another key. To use a hot key, briefly press the fn key, and then briefly press the second key of the keyboard illustrate the assigned function for each key. Using the action keys or hot keys You can quickly access information or perform functions by changing settings, button configurations, click speed, and pointer options. 5 Navigating the screen You can navigate the computer screen in the following keys. Type control panel in...
... the fn key and another key. To use a hot key, briefly press the fn key, and then briefly press the second key of the keyboard illustrate the assigned function for each key. Using the action keys or hot keys You can quickly access information or perform functions by changing settings, button configurations, click speed, and pointer options. 5 Navigating the screen You can navigate the computer screen in the following keys. Type control panel in...
User Guide 1
Page 37
... an Ethernet network adapter (also called a network interface card, or NIC). Try to connect again later, or contact your ISP for your system has an external antenna, try moving the antenna to open the wizard, and then follow the on -screen instructions. Follow the on -screen instructions. Internet access 29 Cannot connect to an audio jack, not a microphone or headphone jack. Select Troubleshoot problems. No network connection 1. If your Internet connection type. Your...
... an Ethernet network adapter (also called a network interface card, or NIC). Try to connect again later, or contact your ISP for your system has an external antenna, try moving the antenna to open the wizard, and then follow the on -screen instructions. Follow the on -screen instructions. Internet access 29 Cannot connect to an audio jack, not a microphone or headphone jack. Select Troubleshoot problems. No network connection 1. If your Internet connection type. Your...
User Guide 1
Page 38
... Selective startup. 3. Type device manager in the taskbar search box, and then select System Configuration. See Backing up, restoring, and recovering on -screen instructions. - Type msconfig in the taskbar search box, and then select Device Manager. 2. Disable nonessential graphics capabilities. 1. Select Advanced system settings. From the Visual Effects tab, select Adjust for example, DVD/CD-ROM drives). 3. Select the arrow to expand the list of the type of the driver...
... Selective startup. 3. Type device manager in the taskbar search box, and then select System Configuration. See Backing up, restoring, and recovering on -screen instructions. - Type msconfig in the taskbar search box, and then select Device Manager. 2. Disable nonessential graphics capabilities. 1. Select Advanced system settings. From the Visual Effects tab, select Adjust for example, DVD/CD-ROM drives). 3. Select the arrow to expand the list of the type of the driver...
User Guide 1
Page 40
... Using HP PC Hardware Diagnostics Windows (select products only) HP PC Hardware Diagnostics Windows is a Windows-based utility that requires hardware replacement, a 24-digit Failure ID code is generated. To access HP PC Hardware Diagnostics Windows from HP Support Assistant: a. When the tool opens, select the type of the following options: ● A Failure ID link is displayed. Select the link and follow the on your computer, first you to download this tool because only .exe files are displayed. After HP PC Hardware Diagnostics Windows is not installed on -screen instructions...
... Using HP PC Hardware Diagnostics Windows (select products only) HP PC Hardware Diagnostics Windows is a Windows-based utility that requires hardware replacement, a 24-digit Failure ID code is generated. To access HP PC Hardware Diagnostics Windows from HP Support Assistant: a. When the tool opens, select the type of the following options: ● A Failure ID link is displayed. Select the link and follow the on your computer, first you to download this tool because only .exe files are displayed. After HP PC Hardware Diagnostics Windows is not installed on -screen instructions...
User Guide 1
Page 41
... a USB flash drive. Using HP PC Hardware Diagnostics UEFI 33 Select Get software and drivers, select your Failure ID and product number automatically filled in. Select Download HP Diagnostics Windows, and then select a location on the next screen. Service Center page displays, with your type of product, and then enter the product name or number in solving the problem: ▲ Select Get Support, and then use HP PC Hardware Diagnostics UEFI to a USB flash drive by the operating system or other software components. The tool runs outside...
... a USB flash drive. Using HP PC Hardware Diagnostics UEFI 33 Select Get software and drivers, select your Failure ID and product number automatically filled in. Select Download HP Diagnostics Windows, and then select a location on the next screen. Service Center page displays, with your type of product, and then enter the product name or number in solving the problem: ▲ Select Get Support, and then use HP PC Hardware Diagnostics UEFI to a USB flash drive by the operating system or other software components. The tool runs outside...
User Guide 1
Page 55
... problems setting up your computer. By breaking the security seal on the back of your system. These services are described in this chapter. If you set up your computer, see the Setup Instructions or Quick Setup poster or Getting to upgrade your hardware, do it on, immediately contact HP support using the procedures given earlier in the HP Worldwide Limited Warranty and Technical Support guide. Customer support...
... problems setting up your computer. By breaking the security seal on the back of your system. These services are described in this chapter. If you set up your computer, see the Setup Instructions or Quick Setup poster or Getting to upgrade your hardware, do it on, immediately contact HP support using the procedures given earlier in the HP Worldwide Limited Warranty and Technical Support guide. Customer support...
User Guide 1
Page 56
... Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20 L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating system controls 7 P ports external monitor 15 HDMI 16, 17 USB 5 USB...
... Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20 L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating system controls 7 P ports external monitor 15 HDMI 16, 17 USB 5 USB...
User Guide 1
Page 57
... 13 USB Type-C Thunderbolt 14 USB Type-C Thunderbolt port with HP Sleep and Charge 5 VGA 15 public WLAN connection 8 R recovery 37 discs 38 HP Recovery partition 38 media 38 USB flash drive 38 recovery media creating using HP Cloud Recovery Download Tool 37 creating using Windows tools 37 Remote HP PC Hardware Diagnostics UEFI settings customizing 35 using 37 wired network (LAN) 10 wireless button 7 wireless controls button 7 operating system 7 wireless light 7 wireless network (WLAN) connecting 8 corporate WLAN connection 8 functional range 8 public WLAN connection 8 WWAN device 9 Index...
... 13 USB Type-C Thunderbolt 14 USB Type-C Thunderbolt port with HP Sleep and Charge 5 VGA 15 public WLAN connection 8 R recovery 37 discs 38 HP Recovery partition 38 media 38 USB flash drive 38 recovery media creating using HP Cloud Recovery Download Tool 37 creating using Windows tools 37 Remote HP PC Hardware Diagnostics UEFI settings customizing 35 using 37 wired network (LAN) 10 wireless button 7 wireless controls button 7 operating system 7 wireless light 7 wireless network (WLAN) connecting 8 corporate WLAN connection 8 functional range 8 public WLAN connection 8 WWAN device 9 Index...
User Guide 1
Page 10
... a setting: ● Low Blue Light: TUV certified. The guide describes proper workstation setup, and proper posture, health, and work habits for indoor viewing. Select Advanced. 3. Restoring monitor brightness to factory default (select products only) You can use the Windows® operating Get Help app: system ▲ Select the Start button, and then select the Get Help app. ● Find Windows password information ● Find links to driver updates...
... a setting: ● Low Blue Light: TUV certified. The guide describes proper workstation setup, and proper posture, health, and work habits for indoor viewing. Select Advanced. 3. Restoring monitor brightness to factory default (select products only) You can use the Windows® operating Get Help app: system ▲ Select the Start button, and then select the Get Help app. ● Find Windows password information ● Find links to driver updates...
User Guide 1
Page 11
... find your computer performance and resolves problems quickly by using automated updates, diagnostic tools, and guided assistance. ▲ Type support in the taskbar search box, and then select the HP Support Assistant app. - IMPORTANT: You must be connected to the internet to access the latest version of the user guide. *You can find additional troubleshooting help from http://www.hp.com/go /orderdocuments. Select the question...
... find your computer performance and resolves problems quickly by using automated updates, diagnostic tools, and guided assistance. ▲ Type support in the taskbar search box, and then select the HP Support Assistant app. - IMPORTANT: You must be connected to the internet to access the latest version of the user guide. *You can find additional troubleshooting help from http://www.hp.com/go /orderdocuments. Select the question...
User Guide 1
Page 16
... select Network & Internet settings. 8 Chapter 3 Connecting to a network Operating system controls The Network and Sharing Center allows you get connected to that world. The wireless light indicates the overall power state of your computer communicates with you wherever you go. But even at the factory. In a PAN, each device communicates directly with other devices, and devices must be equipped with one or two wireless lights. Using the wireless controls You can control the wireless devices...
... select Network & Internet settings. 8 Chapter 3 Connecting to a network Operating system controls The Network and Sharing Center allows you get connected to that world. The wireless light indicates the overall power state of your computer communicates with you wherever you go. But even at the factory. In a PAN, each device communicates directly with other devices, and devices must be equipped with one or two wireless lights. Using the wireless controls You can control the wireless devices...
User Guide 1
Page 29
Switches the screen image between display devices connected to get help in Windows 10" webpage. For example, if a monitor is possible. To conserve battery power, turn on the computer. Stops audio or video playback of a DVD or a Blu-ray Disc (BD). Increases speaker volume incrementally while you first start up the computer), to low, to off. Turns the airplane mode and wireless feature on . Table 5-1 Action keys Icon Description Opens the "How to...
Switches the screen image between display devices connected to get help in Windows 10" webpage. For example, if a monitor is possible. To conserve battery power, turn on the computer. Stops audio or video playback of a DVD or a Blu-ray Disc (BD). Increases speaker volume incrementally while you first start up the computer), to low, to off. Turns the airplane mode and wireless feature on . Table 5-1 Action keys Icon Description Opens the "How to...
User Guide 1
Page 39
... are using the proper cables for assistance. Run the wireless setup wizard. 1. Right-click the network status icon in the notification area, at the far right of the taskbar. 2. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Follow the on-screen instructions. Turn off your ISP for your internet connection type. To resume from Sleep mode, press the Sleep button...
... are using the proper cables for assistance. Run the wireless setup wizard. 1. Right-click the network status icon in the notification area, at the far right of the taskbar. 2. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Follow the on-screen instructions. Turn off your ISP for your internet connection type. To resume from Sleep mode, press the Sleep button...
User Guide 1
Page 40
.... 2. Disable nonessential graphics capabilities. 1. Updating device drivers Complete the following procedure to update a driver or to revert to a configuration that you are unsure about an item, do not disable it on -screen instructions. - Type device manager in use . See "Microsoft System Restore" in this table. ● Restore your problem. 1. Select Advanced system settings. This process erases all the data files that was installed. From the General tab, select Selective startup. 3. Select...
.... 2. Disable nonessential graphics capabilities. 1. Updating device drivers Complete the following procedure to update a driver or to revert to a configuration that you are unsure about an item, do not disable it on -screen instructions. - Type device manager in use . See "Microsoft System Restore" in this table. ● Restore your problem. 1. Select Advanced system settings. This process erases all the data files that was installed. From the General tab, select Selective startup. 3. Select...
User Guide 1
Page 42
... runs within the Windows operating system to access it . If HP PC Hardware Diagnostics Windows is generated. After HP PC Hardware Diagnostics Windows is displayed. Select the Start button, and then select HP Help and Support. b. Select HP PC Hardware Diagnostics Windows. - or - Select the question mark icon in the taskbar search box, and then select the HP Support Assistant app. - c. When the tool opens, select the type of the following options: ● A Failure ID link is installed, follow the on-screen instructions...
... runs within the Windows operating system to access it . If HP PC Hardware Diagnostics Windows is generated. After HP PC Hardware Diagnostics Windows is displayed. Select the Start button, and then select HP Help and Support. b. Select HP PC Hardware Diagnostics Windows. - or - Select the question mark icon in the taskbar search box, and then select the HP Support Assistant app. - c. When the tool opens, select the type of the following options: ● A Failure ID link is installed, follow the on-screen instructions...
User Guide 1
Page 58
... computer was working properly before attempting to upgrade any problems setting up your computer, see the Setup Instructions or Quick Setup poster or Getting to have parts replaced, you have two choices: ● Many parts are covered during the warranty period. These services are considered consumer replaceable. By breaking the security seal on the back of your hardware, do it on, immediately contact HP support using the...
... computer was working properly before attempting to upgrade any problems setting up your computer, see the Setup Instructions or Quick Setup poster or Getting to have parts replaced, you have two choices: ● Many parts are covered during the warranty period. These services are considered consumer replaceable. By breaking the security seal on the back of your hardware, do it on, immediately contact HP support using the...
User Guide 1
Page 60
... 40 HP Recovery partition 40 media 40 USB flash drive 40 recovery media creating using HP Cloud Recovery Download Tool 39 creating using Windows tools 39 Remote HP PC Hardware Diagnostics UEFI settings customizing 37 using 39 wired network (LAN) 11 wireless button 8 wireless controls button 8 operating system 8 wireless light 8 wireless network (WLAN) connecting 9 corporate WLAN connection 9 functional range 9 public WLAN connection 9 WWAN device 10 52 Index C 15 transfer data 19 traveling with the computer 25 troubleshooting computer does not start 28 display (monitor) 29 internet access...
... 40 HP Recovery partition 40 media 40 USB flash drive 40 recovery media creating using HP Cloud Recovery Download Tool 39 creating using Windows tools 39 Remote HP PC Hardware Diagnostics UEFI settings customizing 37 using 39 wired network (LAN) 11 wireless button 8 wireless controls button 8 operating system 8 wireless light 8 wireless network (WLAN) connecting 9 corporate WLAN connection 9 functional range 9 public WLAN connection 9 WWAN device 10 52 Index C 15 transfer data 19 traveling with the computer 25 troubleshooting computer does not start 28 display (monitor) 29 internet access...