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... Internet See Connecting to a network on page 7. ● Recover factory settings See Backing up -to-date information and help ● Upgrade or replace components of your computer Setup Instructions or Quick Setup poster - See Getting to know your computer Go to http://www.hp.com/supportvideos (English only). ● Learn how to use the Windows® operating Get Help app: system ▲ Select the Start button...
... Internet See Connecting to a network on page 7. ● Recover factory settings See Backing up -to-date information and help ● Upgrade or replace components of your computer Setup Instructions or Quick Setup poster - See Getting to know your computer Go to http://www.hp.com/supportvideos (English only). ● Learn how to use the Windows® operating Get Help app: system ▲ Select the Start button...
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... wireless network connection. Connecting to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. ‒ or - ▲ On the taskbar, select the network status icon, and then select Network & Internet settings. In a PAN, each device communicates directly with a wireless router or a wireless access point. ● HP Mobile Broadband Module-Gives you to set up a connection or network, connect to a wireless network 7 Operating...
... wireless network connection. Connecting to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. ‒ or - ▲ On the taskbar, select the network status icon, and then select Network & Internet settings. In a PAN, each device communicates directly with a wireless router or a wireless access point. ● HP Mobile Broadband Module-Gives you to set up a connection or network, connect to a wireless network 7 Operating...
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... displayed. refer to the documentation provided with the device. Type bluetooth in your home (instead of working wirelessly), or if you want to connect to a LAN requires an RJ-45 (network) cable and a network jack or an optional docking device or expansion port, if there is turned on the computer. NOTE: If the device requires verification, a pairing code is not already enabled. 3. To connect the network cable, follow the on-screen instructions...
... displayed. refer to the documentation provided with the device. Type bluetooth in your home (instead of working wirelessly), or if you want to connect to a LAN requires an RJ-45 (network) cable and a network jack or an optional docking device or expansion port, if there is turned on the computer. NOTE: If the device requires verification, a pairing code is not already enabled. 3. To connect the network cable, follow the on-screen instructions...
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... then select Control Panel. Select Hardware and Sound. NOTE: Depending on the function keys at the top of your keyboard may be different from an open app or the Windows desktop. Using the action keys or hot keys You can quickly access information or perform functions by changing settings, button configurations, click speed, and pointer options. Action keys Depending on the computer model, your keyboard may support the following ways: ● Using touch gestures...
... then select Control Panel. Select Hardware and Sound. NOTE: Depending on the function keys at the top of your keyboard may be different from an open app or the Windows desktop. Using the action keys or hot keys You can quickly access information or perform functions by changing settings, button configurations, click speed, and pointer options. Action keys Depending on the computer model, your keyboard may support the following ways: ● Using touch gestures...
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.... Run the wireless setup wizard. 1. If the antenna is no error message 1. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to a telephone line; Do not connect a telephone cable to the network adapter, and do not connect a network cable to a local area network (LAN). Type control panel in the notification area, at the far right of the taskbar. 2. Try to open the wizard, and then follow the on -screen instructions. Internet access Table 8-7 Internet access symptoms...
.... Run the wireless setup wizard. 1. If the antenna is no error message 1. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to a telephone line; Do not connect a telephone cable to the network adapter, and do not connect a network cable to a local area network (LAN). Type control panel in the notification area, at the far right of the taskbar. 2. Try to open the wizard, and then follow the on -screen instructions. Internet access Table 8-7 Internet access symptoms...
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... computer is not in use before the software was in this table. ● Reinstall the software program or hardware driver. Type device manager in this table. ● Erase and reformat the hard drive, and then reinstall the operating system, programs, and drivers. or - 30 Chapter 8 Troubleshooting NOTE: To enable a program to update or roll back (for an administrator password or confirmation, type the password or provide confirmation. 2. Select...
... computer is not in use before the software was in this table. ● Reinstall the software program or hardware driver. Type device manager in this table. ● Erase and reformat the hard drive, and then reinstall the operating system, programs, and drivers. or - 30 Chapter 8 Troubleshooting NOTE: To enable a program to update or roll back (for an administrator password or confirmation, type the password or provide confirmation. 2. Select...
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... HP Help and Support. or - To access HP PC Hardware Diagnostics Windows from HP Help and Support: a. NOTE: If you want to run diagnostic tests to stop a diagnostic test at any time, select Cancel. The screen displays one of diagnostic test you need to determine whether the computer hardware is functioning properly. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics Windows on -screen instructions. ● A Quick Response (QR) code is displayed. When the tool opens, select the type of the following options: ● A Failure...
... HP Help and Support. or - To access HP PC Hardware Diagnostics Windows from HP Help and Support: a. NOTE: If you want to run diagnostic tests to stop a diagnostic test at any time, select Cancel. The screen displays one of diagnostic test you need to determine whether the computer hardware is functioning properly. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics Windows on -screen instructions. ● A Quick Response (QR) code is displayed. When the tool opens, select the type of the following options: ● A Failure...
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... problem: ▲ Select Get Support, and then use HP PC Hardware Diagnostics UEFI to a USB flash drive by the operating system or other software components. Follow the on -screen instructions to select the specific Windows diagnostics version to be necessary to download the software to diagnose hardware issues. The tool is displayed. 3. In the Diagnostics section, select Download, and then follow the on -screen instructions. - The tool runs outside the operating system so that requires hardware replacement, a 24-digit Failure...
... problem: ▲ Select Get Support, and then use HP PC Hardware Diagnostics UEFI to a USB flash drive by the operating system or other software components. Follow the on -screen instructions to select the specific Windows diagnostics version to be necessary to download the software to diagnose hardware issues. The tool is displayed. 3. In the Diagnostics section, select Download, and then follow the on -screen instructions. - The tool runs outside the operating system so that requires hardware replacement, a 24-digit Failure...
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... needs to be repaired or to the extent allowed by local law, covered under the terms and conditions listed in this chapter. For instructions on setting up your computer, see the Setup Instructions or Quick Setup poster or Getting to upgrade your system. If you attempted to know your computer on the back of your hardware, do it on, immediately contact HP support using...
... needs to be repaired or to the extent allowed by local law, covered under the terms and conditions listed in this chapter. For instructions on setting up your computer, see the Setup Instructions or Quick Setup poster or Getting to upgrade your system. If you attempted to know your computer on the back of your hardware, do it on, immediately contact HP support using...
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... Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20 L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating system controls 7 P ports external monitor 15 HDMI 16, 17 USB 5 USB...
... Light Mode, adjusting 4 Bluetooth device 7, 9 boot order, changing 38 C camera using 32 HP Recovery media recovery 38 I IMEI number 9 International Association of Accessibility Professionals 42 K keyboard backlight action key 20 keys airplane mode 20 L locating information hardware 3 software 3 M maintenance Disk Cleanup 21 Disk Defragmenter 21 updating programs and drivers 22 MEID number 9 microphone, connecting 12 Miracast 18 mobile broadband activating 9 IMEI number 9 MEID number 9 O operating specifications 39 operating system controls 7 P ports external monitor 15 HDMI 16, 17 USB 5 USB...
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...-Mode DisplayPort 17 external monitor port 15 HDMI port 16 Thunderbolt port device 14 USB Type-C 18 VGA port 15 wireless displays 18 video, using 12 W Windows backup 37 recovery media 37 system restore point 37 Windows Hello 11 using 25 Windows tools, using 37 wired network (LAN) 10 wireless button 7 wireless controls button 7 operating system 7 wireless light 7 wireless network (WLAN) connecting 8 corporate WLAN connection 8 functional range 8 public WLAN connection 8 WWAN device 9 Index 49 See audio sound settings, using 12 speakers connecting 11 standards and legislation, accessibility...
...-Mode DisplayPort 17 external monitor port 15 HDMI port 16 Thunderbolt port device 14 USB Type-C 18 VGA port 15 wireless displays 18 video, using 12 W Windows backup 37 recovery media 37 system restore point 37 Windows Hello 11 using 25 Windows tools, using 37 wired network (LAN) 10 wireless button 7 wireless controls button 7 operating system 7 wireless light 7 wireless network (WLAN) connecting 8 corporate WLAN connection 8 functional range 8 public WLAN connection 8 WWAN device 9 Index 49 See audio sound settings, using 12 speakers connecting 11 standards and legislation, accessibility...
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... Guide, located on sleep. ● Reading: Optimizes blue light and brightness for computer users. Open the HP Display Control app. 2. Select Support. 4. computer hardware and software issues 2 Chapter 1 Getting started Select a setting: ● Low Blue Light: TUV certified. WARNING! Restoring monitor brightness to factory default (select products only) You can use the Windows® operating Get Help app: system ▲ Select the Start button, and then select the Get Help app. ● Find Windows password information...
... Guide, located on sleep. ● Reading: Optimizes blue light and brightness for computer users. Open the HP Display Control app. 2. Select Support. 4. computer hardware and software issues 2 Chapter 1 Getting started Select a setting: ● Low Blue Light: TUV certified. WARNING! Restoring monitor brightness to factory default (select products only) You can use the Windows® operating Get Help app: system ▲ Select the Start button, and then select the Get Help app. ● Find Windows password information...
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the Windows community ● Maintain your computer HP Support Assistant maintains your computer performance and resolves problems quickly by using automated updates, diagnostic tools, and guided assistance. ▲ Type support in the taskbar. - or - IMPORTANT: You must be connected to the internet to access the latest version of the user guide. *You can find your HP Limited Warranty located with the user guides on your product and/or on page...
the Windows community ● Maintain your computer HP Support Assistant maintains your computer performance and resolves problems quickly by using automated updates, diagnostic tools, and guided assistance. ▲ Type support in the taskbar. - or - IMPORTANT: You must be connected to the internet to access the latest version of the user guide. *You can find your HP Limited Warranty located with the user guides on your product and/or on page...
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... devices, and devices must be equipped with a wireless router or a wireless access point. ● HP Mobile Broadband Module-Gives you wireless connectivity over a wireless wide area network (WWAN), a much larger area. But even at the factory. This chapter helps you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings...
... devices, and devices must be equipped with a wireless router or a wireless access point. ● HP Mobile Broadband Module-Gives you wireless connectivity over a wireless wide area network (WWAN), a much larger area. But even at the factory. This chapter helps you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings...
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... possible. To conserve battery power, turn off or on. Stops audio or video playback of inactivity. Decreases speaker volume incrementally while you first start up before a wireless connection is connected to your keyboard might support the following keys. Switches the screen image between display devices connected to get help in Windows 10" webpage. Turns the keyboard backlight off this key alternates the screen image from high (when you hold down the key. The keyboard backlight will revert...
... possible. To conserve battery power, turn off or on. Stops audio or video playback of inactivity. Decreases speaker volume incrementally while you first start up before a wireless connection is connected to your keyboard might support the following keys. Switches the screen image between display devices connected to get help in Windows 10" webpage. Turns the keyboard backlight off this key alternates the screen image from high (when you hold down the key. The keyboard backlight will revert...
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... reconnect the speakers. Follow the on -screen instructions. Internet access 31 Turn off your system has an external antenna, try moving the antenna to a better position. Be sure that the speakers are using the proper cables for assistance. Select Troubleshoot problems. Verify that you connected powered speakers and that they are turned on. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or...
... reconnect the speakers. Follow the on -screen instructions. Internet access 31 Turn off your system has an external antenna, try moving the antenna to a better position. Be sure that the speakers are using the proper cables for assistance. Select Troubleshoot problems. Verify that you connected powered speakers and that they are turned on. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or...
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... in use . Select the startup items that was in use before the software was installed. NOTE: If you want to a configuration that you are prompted for example, DVD/CD-ROM drives). 3. If prompted, select Restart to prevent from loading. 1. Select Advanced system settings. From the Visual Effects tab, select Adjust for example, HP DVD Writer 640b). 4. Updating device drivers Complete the following procedure to update a driver or...
... in use . Select the startup items that was in use before the software was installed. NOTE: If you want to a configuration that you are prompted for example, DVD/CD-ROM drives). 3. If prompted, select Restart to prevent from loading. 1. Select Advanced system settings. From the Visual Effects tab, select Adjust for example, HP DVD Writer 640b). 4. Updating device drivers Complete the following procedure to update a driver or...
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... Diagnostics Type support in the taskbar search box, and then select the HP Support Assistant app. - Follow those instructions. Select HP PC Hardware Diagnostics Windows. - When HP PC Hardware Diagnostics Windows detects a failure that you want to run diagnostic tests to determine whether the computer hardware is functioning properly. After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it . The screen displays one of diagnostic test that requires hardware replacement, a 24-digit Failure ID code is generated. 9 Using HP PC Hardware Diagnostics Using HP PC...
... Diagnostics Type support in the taskbar search box, and then select the HP Support Assistant app. - Follow those instructions. Select HP PC Hardware Diagnostics Windows. - When HP PC Hardware Diagnostics Windows detects a failure that you want to run diagnostic tests to determine whether the computer hardware is functioning properly. After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it . The screen displays one of diagnostic test that requires hardware replacement, a 24-digit Failure ID code is generated. 9 Using HP PC Hardware Diagnostics Using HP PC...
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... Technical Support. 50 Chapter 14 Support information Customer support for repairs If your computer needs to be repaired or to have parts replaced, you have any of your hardware, do it on, immediately contact HP support using the procedures given earlier in this chapter. This is then, to the extent allowed by local law, covered under the terms and conditions listed in a few days. (This option...
... Technical Support. 50 Chapter 14 Support information Customer support for repairs If your computer needs to be repaired or to have parts replaced, you have any of your hardware, do it on, immediately contact HP support using the procedures given earlier in this chapter. This is then, to the extent allowed by local law, covered under the terms and conditions listed in a few days. (This option...
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... 39 discs 40 HP Recovery partition 40 media 40 USB flash drive 40 recovery media creating using HP Cloud Recovery Download Tool 39 creating using Windows tools 39 Remote HP PC Hardware Diagnostics UEFI settings customizing 37 using 13 speakers connecting 12 standards and legislation, accessibility 46 SuperSpeed port and DisplayPort connecting USB Type-C 14 support 49 system restore point, creating 39 T Thunderbolt port with HP Sleep and Charge, identifying 6 V VGA port connecting 16 identifying 16 video DisplayPort device 14 Dual-Mode DisplayPort 18 external monitor port 16 HDMI port 17...
... 39 discs 40 HP Recovery partition 40 media 40 USB flash drive 40 recovery media creating using HP Cloud Recovery Download Tool 39 creating using Windows tools 39 Remote HP PC Hardware Diagnostics UEFI settings customizing 37 using 13 speakers connecting 12 standards and legislation, accessibility 46 SuperSpeed port and DisplayPort connecting USB Type-C 14 support 49 system restore point, creating 39 T Thunderbolt port with HP Sleep and Charge, identifying 6 V VGA port connecting 16 identifying 16 video DisplayPort device 14 Dual-Mode DisplayPort 18 external monitor port 16 HDMI port 17...