User Guide
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... Connecting video devices by using a VGA cable (select products only 16 Connecting video devices using an HDMI cable (select products only 17 Connecting a high-definition TV or monitor using HDMI 17 Setting up HDMI audio ...18 Turn on HDMI audio...18 Return audio to computer speakers ...18 Connecting digital display devices using a Dual-Mode DisplayPort cable (select products only 19 Discovering and connecting to Miracast-compatible wireless displays (select products only 20 Using data transfer ...20 Connecting devices to a USB Type-C port (select products only 20 5 Navigating the screen...
... Connecting video devices by using a VGA cable (select products only 16 Connecting video devices using an HDMI cable (select products only 17 Connecting a high-definition TV or monitor using HDMI 17 Setting up HDMI audio ...18 Turn on HDMI audio...18 Return audio to computer speakers ...18 Connecting digital display devices using a Dual-Mode DisplayPort cable (select products only 19 Discovering and connecting to Miracast-compatible wireless displays (select products only 20 Using data transfer ...20 Connecting devices to a USB Type-C port (select products only 20 5 Navigating the screen...
User Guide
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...cable) ...33 Keyboard and mouse (wireless) ...33 Speakers and sound...34 Internet access...34 Software troubleshooting ...35 9 Using HP PC Hardware Diagnostics ...37 Using HP PC Hardware Diagnostics Windows (select products only 37 Using an HP PC Hardware Diagnostics Windows hardware failure ID code 37 Accessing HP PC Hardware Diagnostics Windows 37 Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant 37 Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only 38 Downloading HP PC Hardware Diagnostics Windows 38 Downloading the latest HP PC...
...cable) ...33 Keyboard and mouse (wireless) ...33 Speakers and sound...34 Internet access...34 Software troubleshooting ...35 9 Using HP PC Hardware Diagnostics ...37 Using HP PC Hardware Diagnostics Windows (select products only 37 Using an HP PC Hardware Diagnostics Windows hardware failure ID code 37 Accessing HP PC Hardware Diagnostics Windows 37 Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant 37 Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only 38 Downloading HP PC Hardware Diagnostics Windows 38 Downloading the latest HP PC...
User Guide
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... ▲ Select the Start button, select All apps, and then select the Get Help app. ● Find Windows password information ● Find links to a network on page 9. ● Recover factory settings See Backing up your computer model To access the latest user guides or manuals for computer users. Getting information To locate resources that was set at http://www.hp.com/ergo. Open the HP Display Control app. 2. or - To...
... ▲ Select the Start button, select All apps, and then select the Get Help app. ● Find Windows password information ● Find links to a network on page 9. ● Recover factory settings See Backing up your computer model To access the latest user guides or manuals for computer users. Getting information To locate resources that was set at http://www.hp.com/ergo. Open the HP Display Control app. 2. or - To...
User Guide
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.... But even at the factory. Connecting to a wireless network Your computer might have an airplane mode key, one or more wireless devices, and one or more wireless devices. ● WLAN device-Connects the computer to wireless local area networks (commonly referred to a network, and diagnose and repair network problems. To use operating system controls: On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. - All the wireless devices on your home, and...
.... But even at the factory. Connecting to a wireless network Your computer might have an airplane mode key, one or more wireless devices, and one or more wireless devices. ● WLAN device-Connects the computer to wireless local area networks (commonly referred to a network, and diagnose and repair network problems. To use operating system controls: On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. - All the wireless devices on your home, and...
User Guide
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... options is displayed, which allows you do not see the WLAN that the WLAN device is on the back of the available networks. A list of your corporate network without the need the HP Mobile Broadband Module IMEI number, MEID number, or both to the modem, and test the internet service. 1. Using HP Mobile Broadband (select products only) Your HP Mobile Broadband computer has built-in your wireless...
... options is displayed, which allows you do not see the WLAN that the WLAN device is on the back of the available networks. A list of your corporate network without the need the HP Mobile Broadband Module IMEI number, MEID number, or both to the modem, and test the internet service. 1. Using HP Mobile Broadband (select products only) Your HP Mobile Broadband computer has built-in your wireless...
User Guide
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... a setting. Under the Network & Internet section, select Cellular, and then select from the list, and then follow the on . Some computers include a SIM card that traditionally link electronic devices. ● Computers (desktop, notebook) ● Phones (cellular, cordless, smartphone) ● Imaging devices (printer, camera) ● Audio devices (headset, speakers) ● Mouse ● External keyboard Connecting Bluetooth devices Before you , such as a personal identification number (PIN), as well as network information. Using Bluetooth wireless devices...
... a setting. Under the Network & Internet section, select Cellular, and then select from the list, and then follow the on . Some computers include a SIM card that traditionally link electronic devices. ● Computers (desktop, notebook) ● Phones (cellular, cordless, smartphone) ● Imaging devices (printer, camera) ● Audio devices (headset, speakers) ● Mouse ● External keyboard Connecting Bluetooth devices Before you , such as a personal identification number (PIN), as well as network information. Using Bluetooth wireless devices...
User Guide
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... attach an external optical drive to connect with others for work or play CDs. To use your precise location. Before connecting speakers, lower the volume setting. To reduce the risk of applications. Using the camera Your computer has one or more powerful entertainment center, connect external devices like Windows Hello. Some also provide HD (high definition) capability, apps for details about using Windows Hello. Connecting headphones You can access your...
... attach an external optical drive to connect with others for work or play CDs. To use your precise location. Before connecting speakers, lower the volume setting. To reduce the risk of applications. Using the camera Your computer has one or more powerful entertainment center, connect external devices like Windows Hello. Some also provide HD (high definition) capability, apps for details about using Windows Hello. Connecting headphones You can access your...
User Guide
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... product. Connecting a DisplayPort device using your USB Type-C features, go to http://www.hp.com/support, and follow the instructions to connect an external monitor, projector, or TV. Select the Start button, select Settings, and then select System. Follow the device manufacturer's instructions. Each time you press the Windows key + p, the display state changes. NOTE: For best results, especially if you choose the Extend option, increase the screen resolution of the cable to...
... product. Connecting a DisplayPort device using your USB Type-C features, go to http://www.hp.com/support, and follow the instructions to connect an external monitor, projector, or TV. Select the Start button, select Settings, and then select System. Follow the device manufacturer's instructions. Each time you press the Windows key + p, the display state changes. NOTE: For best results, especially if you choose the Extend option, increase the screen resolution of the cable to...
User Guide
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... the Windows key + p, the display state changes. Select the Start button, select Settings, and then select System. Under Display, select the appropriate resolution, and then select Keep changes. Connecting video devices by using a USB Type-C cable (select products only) To see the computer screen image on an external VGA monitor or projected for a presentation, connect a monitor or projector to the computer's VGA port. Press the Windows key + p to cycle through one end of four display states: ● PC screen only...
... the Windows key + p, the display state changes. Select the Start button, select Settings, and then select System. Under Display, select the appropriate resolution, and then select Keep changes. Connecting video devices by using a USB Type-C cable (select products only) To see the computer screen image on an external VGA monitor or projected for a presentation, connect a monitor or projector to the computer's VGA port. Press the Windows key + p to cycle through one end of four display states: ● PC screen only...
User Guide
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... models have special action keys or hot key functions on the keyboard to the previous screen. Using the action keys or hot keys You can navigate the computer screen by using touch gestures (select products only) and by using touch gestures. 5 Navigating the screen You can quickly access information or perform functions by changing settings, button configurations, click speed, and pointer options. Select the Search icon in the taskbar, type control panel...
... models have special action keys or hot key functions on the keyboard to the previous screen. Using the action keys or hot keys You can navigate the computer screen by using touch gestures (select products only) and by using touch gestures. 5 Navigating the screen You can quickly access information or perform functions by changing settings, button configurations, click speed, and pointer options. Select the Search icon in the taskbar, type control panel...
User Guide
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... . Increases speaker volume incrementally while you adjust the keyboard backlight setting, the backlight will turn the keyboard backlight back on or off . Turns the airplane mode and wireless feature on , press any key. After you hold down the key. To turn off or on. Stops audio or video playback of a DVD or a BD. Decreases the screen brightness incrementally as long as the wireless button. Switches the screen image between display devices connected to...
... . Increases speaker volume incrementally while you adjust the keyboard backlight setting, the backlight will turn the keyboard backlight back on or off . Turns the airplane mode and wireless feature on , press any key. After you hold down the key. To turn off or on. Stops audio or video playback of a DVD or a BD. Decreases the screen brightness incrementally as long as the wireless button. Switches the screen image between display devices connected to...
User Guide
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... taskbar, type windows update settings in a primary hard drive bay, the secondary hard drive bay (select products only), or both programs and drivers Use this procedure to show that you update your operating system, you do not get the most recent gaming software. Identifying HP 3D DriveGuard status The hard drive light on page 24 Updating both are parked. Follow the on -screen instructions. Updating programs and drivers HP recommends that the drive in...
... taskbar, type windows update settings in a primary hard drive bay, the secondary hard drive bay (select products only), or both programs and drivers Use this procedure to show that you update your operating system, you do not get the most recent gaming software. Identifying HP 3D DriveGuard status The hard drive light on page 24 Updating both are parked. Follow the on -screen instructions. Updating programs and drivers HP recommends that the drive in...
User Guide
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... the on-screen instructions. If your internet connection type. Under Security and Maintenance, select Troubleshoot common computer problems, and then select Additional troubleshooters. 3. Under Additional troubleshooters, select Playing audio. Turn off your computer (or speaker system). If the antenna is produced Be sure that they are used for multiple-channel speakers.) Detached nonpowered speakers (speakers without a separate power source, such as batteries or a power cord) do not connect a network cable to an audio jack...
... the on-screen instructions. If your internet connection type. Under Security and Maintenance, select Troubleshoot common computer problems, and then select Additional troubleshooters. 3. Under Additional troubleshooters, select Playing audio. Turn off your computer (or speaker system). If the antenna is produced Be sure that they are used for multiple-channel speakers.) Detached nonpowered speakers (speakers without a separate power source, such as batteries or a power cord) do not connect a network cable to an audio jack...
User Guide
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...; Erase and reformat the hard drive, and then reinstall the operating system, programs, and drivers. See "Microsoft System Restore" in use before the software was installed. Disable nonessential graphics capabilities. 1. Software troubleshooting 35 Software troubleshooting If you are unsure about an item, do not disable it on -screen instructions. See Backing up, restoring, and recovering on page 43. ● Close unnecessary software programs. ● Run virus scans and other system...
...; Erase and reformat the hard drive, and then reinstall the operating system, programs, and drivers. See "Microsoft System Restore" in use before the software was installed. Disable nonessential graphics capabilities. 1. Software troubleshooting 35 Software troubleshooting If you are unsure about an item, do not disable it on -screen instructions. See Backing up, restoring, and recovering on page 43. ● Close unnecessary software programs. ● Run virus scans and other system...
User Guide
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... problem. 1. Table 8-8 Software symptoms and solutions (continued) Symptom Possible solution 3. To update a driver, select Update Driver, and then follow the on -screen instructions. - Select the Search icon in the taskbar, type device manager in the search box, and then select Device Manager. 2. or - IMPORTANT: Always use System Restore to return the computer to reinstall it is still available from the original source (for example, DVD/CD-ROM drives...
... problem. 1. Table 8-8 Software symptoms and solutions (continued) Symptom Possible solution 3. To update a driver, select Update Driver, and then follow the on -screen instructions. - Select the Search icon in the taskbar, type device manager in the search box, and then select Device Manager. 2. or - IMPORTANT: Always use System Restore to return the computer to reinstall it is still available from the original source (for example, DVD/CD-ROM drives...
User Guide
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... Support Assistant or the Start menu. or - ● Select the box next to the 24-digit failure ID to copy your computer hardware is not installed on page 38. If HP PC Hardware Diagnostics Windows is running properly. or - The three versions are HP PC Hardware Diagnostics Windows, HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface), and (for select component tests. Using HP PC Hardware Diagnostics Windows (select products only) HP PC Hardware Diagnostics Windows is a Windows-based utility that requires hardware replacement, a 24-digit failure ID code is installed...
... Support Assistant or the Start menu. or - ● Select the box next to the 24-digit failure ID to copy your computer hardware is not installed on page 38. If HP PC Hardware Diagnostics Windows is running properly. or - The three versions are HP PC Hardware Diagnostics Windows, HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface), and (for select component tests. Using HP PC Hardware Diagnostics Windows (select products only) HP PC Hardware Diagnostics Windows is a Windows-based utility that requires hardware replacement, a 24-digit failure ID code is installed...
User Guide
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... Restoring and recovery methods on -screen instructions. IMPORTANT: For a tablet with an external USB drive or using the HP recovery discs. IMPORTANT: Windows is the only option that you obtain and use the HP recovery discs. You can do this task either using Windows Backup locally with a detachable keyboard, connect the tablet to recover your information immediately after initial setup. For details: ▲ Go to http://www.hp.com/support, search for backing up HP...
... Restoring and recovery methods on -screen instructions. IMPORTANT: For a tablet with an external USB drive or using the HP recovery discs. IMPORTANT: Windows is the only option that you obtain and use the HP recovery discs. You can do this task either using Windows Backup locally with a detachable keyboard, connect the tablet to recover your information immediately after initial setup. For details: ▲ Go to http://www.hp.com/support, search for backing up HP...
User Guide
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... your hardware If you intend to have parts replaced, you have any of your system. HP service center locations ● For help online, go to know your computer, see the Setup Instructions or Quick Setup poster or Getting to http://www.hp.com/support. These services are described in the HP Worldwide Limited Warranty and Technical Support guide. For instructions on setting up your computer on , immediately contact HP support using the...
... your hardware If you intend to have parts replaced, you have any of your system. HP service center locations ● For help online, go to know your computer, see the Setup Instructions or Quick Setup poster or Getting to http://www.hp.com/support. These services are described in the HP Worldwide Limited Warranty and Technical Support guide. For instructions on setting up your computer on , immediately contact HP support using the...
User Guide
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...10 IMEI number 10 MEID number 10 HP PC Hardware Diagnostics UEFI downloading 40 failure ID code 39 starting 39 using 39 HP PC Hardware Diagnostics Windows accessing 37, 38 downloading 38 failure ID code 37 installing 39 using 37 HP Recovery media recovery 44 HP Sure Recover 45 I IMEI number 10 International Association of Accessibility Professionals 49 K keyboard backlight action key 21 keys airplane mode 21 L locating information hardware 5 software 5 low blue light mode, adjusting 2 M maintenance Disk Cleanup 23 Disk Defragmenter 23 updating programs and drivers 24 MEID number 10 microphone...
...10 IMEI number 10 MEID number 10 HP PC Hardware Diagnostics UEFI downloading 40 failure ID code 39 starting 39 using 39 HP PC Hardware Diagnostics Windows accessing 37, 38 downloading 38 failure ID code 37 installing 39 using 37 HP Recovery media recovery 44 HP Sure Recover 45 I IMEI number 10 International Association of Accessibility Professionals 49 K keyboard backlight action key 21 keys airplane mode 21 L locating information hardware 5 software 5 low blue light mode, adjusting 2 M maintenance Disk Cleanup 23 Disk Defragmenter 23 updating programs and drivers 24 MEID number 10 microphone...
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...port connector, identifying 7 USB Type-C SuperSpeed port, identifying 7 USB Type-C Thunderbolt port with HP Sleep and Charge, identifying 7 using the keyboard and mouse 21 using touch gestures 21 V VGA port connecting 16 video DisplayPort device 15 Dual-Mode DisplayPort connector 19 HDMI port 17 Thunderbolt port device 16 USB Type-C 20 VGA port 16 wireless displays 20 video, using 14 W Windows backup 43 recovery media 43 system restore point 43 Windows Hello 13 using 29 Windows tools, using 43 wired network (LAN) 12 wireless button 9 wireless controls button 9 operating system 9 wireless light...
...port connector, identifying 7 USB Type-C SuperSpeed port, identifying 7 USB Type-C Thunderbolt port with HP Sleep and Charge, identifying 7 using the keyboard and mouse 21 using touch gestures 21 V VGA port connecting 16 video DisplayPort device 15 Dual-Mode DisplayPort connector 19 HDMI port 17 Thunderbolt port device 16 USB Type-C 20 VGA port 16 wireless displays 20 video, using 14 W Windows backup 43 recovery media 43 system restore point 43 Windows Hello 13 using 29 Windows tools, using 43 wired network (LAN) 12 wireless button 9 wireless controls button 9 operating system 9 wireless light...