User Guide
Page 7
... Replace the pick up roller module ...33 Order maintenance and scanning supplies ...34 5 Solve problems ...35 Basic troubleshooting tips ...36 Test the scanner ...37 Reset the scanner ...38 Scanner installation troubleshooting ...39 Check the cables ...39 Uninstall and then reinstall the HP ScanJet drivers and tools (Windows 39 Power issues ...41 Scanner lamp stays on ...41 Check that the scanner has power ...41 Scanner will not turn on ...41 Paper jams ...42 Clear paper jams in the automatic document feeder (ADF 42 An item loaded in the scanner jams repeatedly 43 Paper feed issues...
... Replace the pick up roller module ...33 Order maintenance and scanning supplies ...34 5 Solve problems ...35 Basic troubleshooting tips ...36 Test the scanner ...37 Reset the scanner ...38 Scanner installation troubleshooting ...39 Check the cables ...39 Uninstall and then reinstall the HP ScanJet drivers and tools (Windows 39 Power issues ...41 Scanner lamp stays on ...41 Check that the scanner has power ...41 Scanner will not turn on ...41 Paper jams ...42 Clear paper jams in the automatic document feeder (ADF 42 An item loaded in the scanner jams repeatedly 43 Paper feed issues...
User Guide
Page 8
... display issues or scanner buttons are not working as expected ...49 Scanning performance issues ...49 Scanner does not scan immediately 49 Scanner is scanning items very slowly 49 Scanner scans only one side of a two-sided page 49 Scanned pages are missing at the scan destination 49 Scanned pages are out of order at the scan destination 49 Scan files are too large 50 Issues with text recognition (OCR) ...50 Issues with text recognition (OCR) (Windows 50 E-mail problems...
... display issues or scanner buttons are not working as expected ...49 Scanning performance issues ...49 Scanner does not scan immediately 49 Scanner is scanning items very slowly 49 Scanner scans only one side of a two-sided page 49 Scanned pages are missing at the scan destination 49 Scanned pages are out of order at the scan destination 49 Scan files are too large 50 Issues with text recognition (OCR) ...50 Issues with text recognition (OCR) (Windows 50 E-mail problems...
User Guide
Page 9
1 Product overview This User Guide covers important information about the HP ScanJet Pro 4500 fn1 network scanner. ● Product views For more information, go to www.hp.com/support/. Enter the scanner name (HP ScanJet Pro 4500 fn1 network scanner), and then click Search. HP's all-inclusive help for this product includes the following: ● Install and configure ● Learn and use ● Solve problems ● Download software updates ● Join support forums ● Find warranty and regulatory information...
1 Product overview This User Guide covers important information about the HP ScanJet Pro 4500 fn1 network scanner. ● Product views For more information, go to www.hp.com/support/. Enter the scanner name (HP ScanJet Pro 4500 fn1 network scanner), and then click Search. HP's all-inclusive help for this product includes the following: ● Install and configure ● Learn and use ● Solve problems ● Download software updates ● Join support forums ● Find warranty and regulatory information...
User Guide
Page 11
Touch-panel view Touch screen menu structure Use the buttons on the touch panel to start or cancel a scan, and to power the unit on and off. 1 23 45 6 Callout 1 2 3 4 5 6 Description Ready Starts a scan to a connected computer Starts a scan to an email address Starts a scan to a network folder Network connection status Settings Buttons on the touch panel Use the buttons on the touch panel to start or cancel a scan, and to power the unit on and off. 3 4 2 5 1 ? ScanJet Pro 4500 f1 ENWW Product views 3
Touch-panel view Touch screen menu structure Use the buttons on the touch panel to start or cancel a scan, and to power the unit on and off. 1 23 45 6 Callout 1 2 3 4 5 6 Description Ready Starts a scan to a connected computer Starts a scan to an email address Starts a scan to a network folder Network connection status Settings Buttons on the touch panel Use the buttons on the touch panel to start or cancel a scan, and to power the unit on and off. 3 4 2 5 1 ? ScanJet Pro 4500 f1 ENWW Product views 3
User Guide
Page 18
... Specification) provides a software interface between imaging/scanning hardware and software applications. HP Scanner Tools Utility Use the HP Scanner Tools Utility to the Help file. To find information about scanner settings, please refer to search the scanner's power management settings and status. ISIS drivers provide a consistent interaction with a variety of Windows scanning software and drivers, including HP Scan. HP Scan software Perform scans using your HP ScanJet Pro 4500 fn1 scanner. Not all TWAIN-compliant software works in the same way, so consult the software documentation...
... Specification) provides a software interface between imaging/scanning hardware and software applications. HP Scanner Tools Utility Use the HP Scanner Tools Utility to the Help file. To find information about scanner settings, please refer to search the scanner's power management settings and status. ISIS drivers provide a consistent interaction with a variety of Windows scanning software and drivers, including HP Scan. HP Scan software Perform scans using your HP ScanJet Pro 4500 fn1 scanner. Not all TWAIN-compliant software works in the same way, so consult the software documentation...
User Guide
Page 19
... in the address line of the browser. (To find the IP address, touch the Network icon in HP Utility when the Maintenance pane is due. Click the Energy icon. 3. Select an auto-off time setting from the Automatically power off setting use the Touch Panel or Embedded Web Server. ENWW Scanner software (OS X) 11 It is installed or configured, but you can use. Scanner software (OS X) This scanner is compliant...
... in the address line of the browser. (To find the IP address, touch the Network icon in HP Utility when the Maintenance pane is due. Click the Energy icon. 3. Select an auto-off time setting from the Automatically power off setting use the Touch Panel or Embedded Web Server. ENWW Scanner software (OS X) 11 It is installed or configured, but you can use. Scanner software (OS X) This scanner is compliant...
User Guide
Page 27
... the automatic document feeder. 2. Load the document on the scanner glass, the scanner will scan from the automatic document feeder. Work with scan shortcuts Scan shortcuts provide a fast, efficient way to select the settings for frequently performed scanning tasks. ● Use HP Scan software to use the scanning software. Start a scan from the hardware Scan to a computer To scan to receive the scan. 4. Place the document on the scanner touch panel. 5. Select a computer to a computer, follow these steps: 1. Scan to PDF) on the flatbed glass...
... the automatic document feeder. 2. Load the document on the scanner glass, the scanner will scan from the automatic document feeder. Work with scan shortcuts Scan shortcuts provide a fast, efficient way to select the settings for frequently performed scanning tasks. ● Use HP Scan software to use the scanning software. Start a scan from the hardware Scan to a computer To scan to receive the scan. 4. Place the document on the scanner touch panel. 5. Select a computer to a computer, follow these steps: 1. Scan to PDF) on the flatbed glass...
User Guide
Page 30
... be scanned when using the Auto Detect Size selection for their everyday needs. For specific colors, the sensitivity setting controls how closely a scanned color must approximate the specified color. Using this feature might reduce the scan file size and improve optical character recognition (OCR) results. Open the HP Scan Software. 2. NOTE: Use the ISIS or WIA user interface to 356 mm (14 in ). Scan long or extra-long documents (Windows) By default, the scanner automatically detects page size using a long or extra-long page setting...
... be scanned when using the Auto Detect Size selection for their everyday needs. For specific colors, the sensitivity setting controls how closely a scanned color must approximate the specified color. Using this feature might reduce the scan file size and improve optical character recognition (OCR) results. Open the HP Scan Software. 2. NOTE: Use the ISIS or WIA user interface to 356 mm (14 in ). Scan long or extra-long documents (Windows) By default, the scanner automatically detects page size using a long or extra-long page setting...
User Guide
Page 33
... scanner model plus the word specifications. ● Saving a scanned image to a searchable format (for scanners that ScanJet Pro 4500 fn1 is the selected scanner. 4. If scanning at a higher resolution than saving to be searching for example, searchable PDF) takes more information, go to www.hp.com/support/sj4500fn1. In the Applications folder, double click the HP Easy Scan icon. 3. Specify how and where the file is to an image format because the scanned image...
... scanner model plus the word specifications. ● Saving a scanned image to a searchable format (for scanners that ScanJet Pro 4500 fn1 is the selected scanner. 4. If scanning at a higher resolution than saving to be searching for example, searchable PDF) takes more information, go to www.hp.com/support/sj4500fn1. In the Applications folder, double click the HP Easy Scan icon. 3. Specify how and where the file is to an image format because the scanned image...
User Guide
Page 39
Replace parts Replacing parts when necessary helps ensure high-quality scans. The HP ScanJet Pro 4500 fn1 ADF Roller Replacement Kit includes the following conditions: ● Windows: When the Maintenance Recommended dialog indicates they are due for replacing each of these steps: 1. Press the Power button to be replaced when indicated by the Embedded Web Server or Touch Panel, or if the scanner is not covered under warranty or standard service agreements. ENWW Replace parts 31 To...
Replace parts Replacing parts when necessary helps ensure high-quality scans. The HP ScanJet Pro 4500 fn1 ADF Roller Replacement Kit includes the following conditions: ● Windows: When the Maintenance Recommended dialog indicates they are due for replacing each of these steps: 1. Press the Power button to be replaced when indicated by the Embedded Web Server or Touch Panel, or if the scanner is not covered under warranty or standard service agreements. ENWW Replace parts 31 To...
User Guide
Page 44
... that power is available to locate software, firmware, and driver updates for more information). ● Turn off . If the green LED is not on . - If power is available to operate. If problems continue, it to be analyzed using Optical Character Recognition (OCR), make sure that the original document is clear enough to a USB port on the back of the computer. ● Windows: Make sure that the Scan button is enabled...
... that power is available to locate software, firmware, and driver updates for more information). ● Turn off . If the green LED is not on . - If power is available to operate. If problems continue, it to be analyzed using Optical Character Recognition (OCR), make sure that the original document is clear enough to a USB port on the back of the computer. ● Windows: Make sure that the Scan button is enabled...
User Guide
Page 47
... HP ScanJet drivers and tools. 1. On the computer, open Control Panel and use the Add/Remove tool (in that order. ENWW Scanner installation troubleshooting 39 Ensure that the Ethernet cable is connected between the scanner and the network port. For additional USB troubleshooting information, see www.hp.com/support, select your network port. Uninstall and then reinstall the HP ScanJet drivers and tools (Windows) If checking the scanner cable connections did not solve the problem, the problem might not be compatible with the scanner. The USB cable...
... HP ScanJet drivers and tools. 1. On the computer, open Control Panel and use the Add/Remove tool (in that order. ENWW Scanner installation troubleshooting 39 Ensure that the Ethernet cable is connected between the scanner and the network port. For additional USB troubleshooting information, see www.hp.com/support, select your network port. Uninstall and then reinstall the HP ScanJet drivers and tools (Windows) If checking the scanner cable connections did not solve the problem, the problem might not be compatible with the scanner. The USB cable...
User Guide
Page 52
... document feeder or output tray might contain more than the maximum number of pages. Try to help reduce misfeeds. Load fewer pages in the document feeder, and remove pages from the scanner, and then turn on the computer. 4. If misfeeds still occur, replace the rollers. Paper does not feed from the scanner. Press the Power button to turn off the scanner, disconnect the power supply from the output tray. ● Clean the scanner paper path to rescan. Open the ADF...
... document feeder or output tray might contain more than the maximum number of pages. Try to help reduce misfeeds. Load fewer pages in the document feeder, and remove pages from the scanner, and then turn on the computer. 4. If misfeeds still occur, replace the rollers. Paper does not feed from the scanner. Press the Power button to turn off the scanner, disconnect the power supply from the output tray. ● Clean the scanner paper path to rescan. Open the ADF...
User Guide
Page 55
... : 1. HP ScanJet Pro 4500 - If the problem persists after connecting each additional device. After the computer has restarted, try the following tasks depending on the scanner. 3. HP Scan ENWW Scanner operation problems 47 Scanner operation problems ● Connection issues ● Buttons are not working . ● Windows: If the scanner does not work, uninstall and then reinstall the HP ScanJet drivers and tools: - try the scanner after verifying the above items, try using the scanner. ● If the scanner works, reconnect any USB devices that...
... : 1. HP ScanJet Pro 4500 - If the problem persists after connecting each additional device. After the computer has restarted, try the following tasks depending on the scanner. 3. HP Scan ENWW Scanner operation problems 47 Scanner operation problems ● Connection issues ● Buttons are not working . ● Windows: If the scanner does not work, uninstall and then reinstall the HP ScanJet drivers and tools: - try the scanner after verifying the above items, try using the scanner. ● If the scanner works, reconnect any USB devices that...
User Guide
Page 56
... working properly Scanner buttons are not sure the SSID is correct, run the wireless setup again. ● If the wireless network is not connected. ● Verify that the encryption method (AES or TKIP) is correct. Remove any large metal objects between the product and a router, Ethernet jack, or Ethernet switch. 2. Print a configuration page to turn the scanner back on . ● Verify that the service set...
... working properly Scanner buttons are not sure the SSID is correct, run the wireless setup again. ● If the wireless network is not connected. ● Verify that the encryption method (AES or TKIP) is correct. Remove any large metal objects between the product and a router, Ethernet jack, or Ethernet switch. 2. Print a configuration page to turn the scanner back on . ● Verify that the service set...
User Guide
Page 57
... adhesive notes) that may be disabled. Wait for example, you get a single-sided scan when you press the Scan Duplex button. Scanner scans only one item. Touch screen display issues The touch panel is having display issues or scanner buttons are not working as one side of these problems, contact HP support at a higher resolution than necessary increases scanning time and creates a larger file with the touch panel. Scanner is scanning items very slowly When...
... adhesive notes) that may be disabled. Wait for example, you get a single-sided scan when you press the Scan Duplex button. Scanner scans only one item. Touch screen display issues The touch panel is having display issues or scanner buttons are not working as one side of these problems, contact HP support at a higher resolution than necessary increases scanning time and creates a larger file with the touch panel. Scanner is scanning items very slowly When...
User Guide
Page 61
... document feeder capacity 9 load documents 18 tips on loading 13 drivers paper sizes 15 E extra-long-page support 22 F features auto color detect 23 detect page size 23 extra-long-page support 22 long-page support 22 multi-feed detection 22 scan shortcuts 19 text-enhanced black and white mode 23 feeding problems 42 fragile items, scanning 26 fuzzy images 46 H HP Customer Care 52 HP Scan Extended software about 10 HP Scanner Tools Utility uses for 10 HP TWAIN 10 I input and output trays locating 1 install software troubleshoot 39 ISIS 10 J jams troubleshoot...
... document feeder capacity 9 load documents 18 tips on loading 13 drivers paper sizes 15 E extra-long-page support 22 F features auto color detect 23 detect page size 23 extra-long-page support 22 long-page support 22 multi-feed detection 22 scan shortcuts 19 text-enhanced black and white mode 23 feeding problems 42 fragile items, scanning 26 fuzzy images 46 H HP Customer Care 52 HP Scan Extended software about 10 HP Scanner Tools Utility uses for 10 HP TWAIN 10 I input and output trays locating 1 install software troubleshoot 39 ISIS 10 J jams troubleshoot...
User Guide
Page 62
... feeding problems 42 fragile items 26 fuzzy images 46 installation 39 jams 43 large scan files 50 misfeeds 44 page order 49 pages missing 49 paper not feeding 44 power 41 reset scanner 38 scanning fragile items 26 speed 25, 49 streaks 46 two-sided scans 49 uninstall and reinstall software 39 white scans 46 troubleshooting buttons 49 display 49 touch panel 49 turn on scanner troubleshoot 41 TWAIN 10 two-sided scans troubleshoot 49 U uninstall and reinstall software 39 USB cable troubleshoot...
... feeding problems 42 fragile items 26 fuzzy images 46 installation 39 jams 43 large scan files 50 misfeeds 44 page order 49 pages missing 49 paper not feeding 44 power 41 reset scanner 38 scanning fragile items 26 speed 25, 49 streaks 46 two-sided scans 49 uninstall and reinstall software 39 white scans 46 troubleshooting buttons 49 display 49 touch panel 49 turn on scanner troubleshoot 41 TWAIN 10 two-sided scans troubleshoot 49 U uninstall and reinstall software 39 USB cable troubleshoot...
Warranty and Legal Guide
Page 16
... not otherwise subject to you via the internet and was originally purchased. End User License Agreement READ CAREFULLY BEFORE USING THIS SOFTWARE EQUIPMENT: This End-User license Agreement ("EULA") is a legal agreement between you and HP or its online documentation. BY INSTALLING, COPYING, DOWNLOADING, OR OTHERWISE USING THE SOFTWARE PRODUCT, YOU AGREE TO BE BOUND BY THE TERMS OF THIS EULA.
... not otherwise subject to you via the internet and was originally purchased. End User License Agreement READ CAREFULLY BEFORE USING THIS SOFTWARE EQUIPMENT: This End-User license Agreement ("EULA") is a legal agreement between you and HP or its online documentation. BY INSTALLING, COPYING, DOWNLOADING, OR OTHERWISE USING THE SOFTWARE PRODUCT, YOU AGREE TO BE BOUND BY THE TERMS OF THIS EULA.
Warranty and Legal Guide
Page 37
... of the connectors. Do not attempt to use the device with fuses of the AC power cord, and do not allow the AC adapter or the AC power cord to the plug, replace the cord set or consult a qualified electrician. Cautions must be stepped on the operation of this product to a computer or other device with a cable, ensure the correct orientation of electrical...
... of the connectors. Do not attempt to use the device with fuses of the AC power cord, and do not allow the AC adapter or the AC power cord to the plug, replace the cord set or consult a qualified electrician. Cautions must be stepped on the operation of this product to a computer or other device with a cable, ensure the correct orientation of electrical...