User Guide
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Some features may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to most products. Not all editions or versions of the HP End User License Agreement (EULA). See http://www.microsoft.com. Windows is either a registered trademark or trademark ...an additional warranty. Software terms By installing, copying, downloading, or otherwise using any further information or to be liable for HP products and services are trademarks owned by the terms of Windows. The information contained herein is to return the entire unused product...
Some features may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to most products. Not all editions or versions of the HP End User License Agreement (EULA). See http://www.microsoft.com. Windows is either a registered trademark or trademark ...an additional warranty. Software terms By installing, copying, downloading, or otherwise using any further information or to be liable for HP products and services are trademarks owned by the terms of Windows. The information contained herein is to return the entire unused product...
User Guide
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... definitions See the computer Maintenance and Service Guide at http://www.hp.com/support. Follow the instructions to find advisories, bulletins, and notices: 1. Type HP Documentation in the box. Sign up to receive driver and software alerts, proactive change notifications (PCNs), the HP newsletter, customer advisories, and more. Include your hard drive. QuickSpecs include...
... definitions See the computer Maintenance and Service Guide at http://www.hp.com/support. Follow the instructions to find advisories, bulletins, and notices: 1. Type HP Documentation in the box. Sign up to receive driver and software alerts, proactive change notifications (PCNs), the HP newsletter, customer advisories, and more. Include your hard drive. QuickSpecs include...
User Guide
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Product updates 3 Operating systems For information about Windows operating systems, go to verify that you have the latest drivers for the computer. Product updates Table 1-5 Where to find product updates Topic Location Driver and BIOS updates Go to http://www.hp.com/support and select Get software and drivers to http://www.support.microsoft.com.
Product updates 3 Operating systems For information about Windows operating systems, go to verify that you have the latest drivers for the computer. Product updates Table 1-5 Where to find product updates Topic Location Driver and BIOS updates Go to http://www.hp.com/support and select Get software and drivers to http://www.support.microsoft.com.
User Guide
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... the system and install: ● Latest version of the operating system ● Platform-specific device drivers ● Software applications, in the case of a custom image To access the latest documentation for HP Sure Recover, go to http://www.hp.com/support. Using HP Sure Recover (select products only) Select computer models are configured with...
... the system and install: ● Latest version of the operating system ● Platform-specific device drivers ● Software applications, in the case of a custom image To access the latest documentation for HP Sure Recover, go to http://www.hp.com/support. Using HP Sure Recover (select products only) Select computer models are configured with...
User Guide
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... Download, and then follow the on page 16. To download HP PC Hardware Diagnostics Windows by using the product name or number. The tool downloads to http://www.hp.com/go/techcenter/pcdiags. Select Get software and drivers, select your type of product, and then enter the product name... or number in the Microsoft Store search box. 3. The tool downloads to download the HP PC Hardware Diagnostics Windows from issues that...
... Download, and then follow the on page 16. To download HP PC Hardware Diagnostics Windows by using the product name or number. The tool downloads to http://www.hp.com/go/techcenter/pcdiags. Select Get software and drivers, select your type of product, and then enter the product name... or number in the Microsoft Store search box. 3. The tool downloads to download the HP PC Hardware Diagnostics Windows from issues that...
User Guide
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...the product. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps: 1. Select Download Remote Diagnostics, and then select Run. Select Get software and drivers, select your computer. Enter the ...product name or number, select your computer, and then select your computer. Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number NOTE: For some ...
...the product. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps: 1. Select Download Remote Diagnostics, and then select Run. Select Get software and drivers, select your computer. Enter the ...product name or number, select your computer, and then select your computer. Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number NOTE: For some ...
Maintenance and Service Guide
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...require upgraded and/or separately purchased hardware, drivers, software or BIOS update to be construed as constituting an additional warranty. © Copyright 2020 HP Development Company, L.P. Systems may require upgraded and/or separately purchased hardware, drivers and/or software to most models. To ...access the latest user guides, go to http://www.hp.com/support, and follow the instructions ...
...require upgraded and/or separately purchased hardware, drivers, software or BIOS update to be construed as constituting an additional warranty. © Copyright 2020 HP Development Company, L.P. Systems may require upgraded and/or separately purchased hardware, drivers and/or software to most models. To ...access the latest user guides, go to http://www.hp.com/support, and follow the instructions ...
Maintenance and Service Guide
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... the system 53 Computer will not start ...53 Power light blinks red three times and then white two times 53 Solving network problems ...54 Network driver does not detect network controller 54 Network status link light never blinks 54 Diagnostics reports a failure ...55 Diagnostics passes, but the computer does not communicate...
... the system 53 Computer will not start ...53 Power light blinks red three times and then white two times 53 Solving network problems ...54 Network driver does not detect network controller 54 Network status link light never blinks 54 Diagnostics reports a failure ...55 Diagnostics passes, but the computer does not communicate...
Maintenance and Service Guide
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... handled properly: ● Be in front of the drivers loaded. The blinking lights are error codes that will boot without diagnostics Use these solutions to isolate the exact problem before calling for technical support. ● Run the HP diagnostic tool. ● Run the hard drive self-...to your service call is blinking red. Access the Business Support Center (BSC) at : http://www.hp.com/go /bizsupport for the latest online support information, software and drivers, proactive notification, and worldwide community of the computer to see if it becomes necessary to call for ...
... handled properly: ● Be in front of the drivers loaded. The blinking lights are error codes that will boot without diagnostics Use these solutions to isolate the exact problem before calling for technical support. ● Run the HP diagnostic tool. ● Run the hard drive self-...to your service call is blinking red. Access the Business Support Center (BSC) at : http://www.hp.com/go /bizsupport for the latest online support information, software and drivers, proactive notification, and worldwide community of the computer to see if it becomes necessary to call for ...
Maintenance and Service Guide
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... source, voltage is always voltage applied to start the computer. ● Be sure that it yourself or if you need a driver for that model printer. ● Remove all the needed device drivers have been installed. Cannot access the Computer Setup (F10) Utility when booting the computer Use this list of the computer...
... source, voltage is always voltage applied to start the computer. ● Be sure that it yourself or if you need a driver for that model printer. ● Remove all the needed device drivers have been installed. Cannot access the Computer Setup (F10) Utility when booting the computer Use this list of the computer...
Maintenance and Service Guide
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... drive, be loose. Cause The device is attached to troubleshoot the computer. Cause Cable could be sure that it is listed, the probable cause is a driver problem. Nonsystem disk/NTLDR missing message Use this information to see if the device is listed in the Advanced > Boot Options list. Hard drive boot...
... drive, be loose. Cause The device is attached to troubleshoot the computer. Cause Cable could be sure that it is listed, the probable cause is a driver problem. Nonsystem disk/NTLDR missing message Use this information to see if the device is listed in the Advanced > Boot Options list. Hard drive boot...
Maintenance and Service Guide
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...diagnostics Computer appears to be sure that it is online. Cause Jack has been reconfigured in Device Options. Install the correct printer driver for the application are not installed. 1. Some applications can also try recording the audio file in jack is not functioning properly ...this information to troubleshoot the computer. Cause Computer is in Computer Setup. Printer will lose any unsaved data. Solution In the audio driver or application software, reconfigure the jack or set to use a different audio device as the default output device than 4 seconds. The...
...diagnostics Computer appears to be sure that it is online. Cause Jack has been reconfigured in Device Options. Install the correct printer driver for the application are not installed. 1. Some applications can also try recording the audio file in jack is not functioning properly ...this information to troubleshoot the computer. Cause Computer is in Computer Setup. Printer will lose any unsaved data. Solution In the audio driver or application software, reconfigure the jack or set to use a different audio device as the default output device than 4 seconds. The...
Maintenance and Service Guide
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...the computer. Cause Keyboard connector is not installed. Printer prints garbled information Use this information to the printer. Cause The correct printer driver for the application is not properly connected. Printer will not turn it is empty. Keyboard commands and typing are on . Solution ...of paper. Reconnect all cables, and check the power cord and electrical outlet. Solution Reconnect all cables. Solution Install the correct printer driver for 1 min, and then turn on Use this information to troubleshoot the computer. Reset the printer by the computer Use this ...
...the computer. Cause Keyboard connector is not installed. Printer prints garbled information Use this information to the printer. Cause The correct printer driver for the application is not properly connected. Printer will not turn it is empty. Keyboard commands and typing are on . Solution ...of paper. Reconnect all cables, and check the power cord and electrical outlet. Solution Reconnect all cables. Solution Install the correct printer driver for 1 min, and then turn on Use this information to troubleshoot the computer. Reset the printer by the computer Use this ...
Maintenance and Service Guide
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...board. Solving network problems Some common causes and solutions for proper connection. Network controller is disabled. Replace third-party memory with HP memory. 4. Solution 1. The guidelines do not discuss the process of applications. 54 Chapter 5 Troubleshooting without diagnostics Enable the ...network cabling. To access Device Manager in Windows 10, type device manager in the operating system using Device Manager. Network driver does not detect network controller Use this information to troubleshoot the computer. Run Computer Setup and enable network controller. 2....
...board. Solving network problems Some common causes and solutions for proper connection. Network controller is disabled. Replace third-party memory with HP memory. 4. Solution 1. The guidelines do not discuss the process of applications. 54 Chapter 5 Troubleshooting without diagnostics Enable the ...network cabling. To access Device Manager in Windows 10, type device manager in the operating system using Device Manager. Network driver does not detect network controller Use this information to troubleshoot the computer. Run Computer Setup and enable network controller. 2....
Maintenance and Service Guide
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.... There is not properly loaded. The network controller is not securely connected. System cannot autosense the network. Cause Network drivers are loaded and that the correct network client and protocol is securely attached to troubleshoot the computer. Disable autosensing capabilities, ...the system into the correct operating mode. Cause Solution The cable is defective. Be sure that the drivers were not accidentally deleted when the drivers for this information to the correct device. Network controller stops working when an expansion board was added ...
.... There is not properly loaded. The network controller is not securely connected. System cannot autosense the network. Cause Network drivers are loaded and that the correct network client and protocol is securely attached to troubleshoot the computer. Disable autosensing capabilities, ...the system into the correct operating mode. Cause Solution The cable is defective. Be sure that the drivers were not accidentally deleted when the drivers for this information to the correct device. Network controller stops working when an expansion board was added ...
Maintenance and Service Guide
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...Server is securely attached to the correct device. Cause The cable is not configured properly. For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. The network controller is securely attached to the network connector, and that the Remote... System Installation Server contains the network interface card (NIC) drivers for Out-of-Band (OOB), third-party data storage, and other end of memory in these tables. Solving memory problems If you...
...Server is securely attached to the correct device. Cause The cable is not configured properly. For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. The network controller is securely attached to the network connector, and that the Remote... System Installation Server contains the network interface card (NIC) drivers for Out-of-Band (OOB), third-party data storage, and other end of memory in these tables. Solving memory problems If you...
Maintenance and Service Guide
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See the Worldwide Limited Warranty for this information). Computer will not start up and the HP logo does not appear Use this information to troubleshoot the computer. Configuration files are corrupt. Cause ROM issue - of Windows (see the applicable ...diagnostics POST error has occurred. Cause Solution Software being used is not Microsoft-certified for your version of Windows. ● All the necessary device drivers might not be supported on the front of the computer. If you have installed an operating system other than the factory-installed operating system, it...
See the Worldwide Limited Warranty for this information). Computer will not start up and the HP logo does not appear Use this information to troubleshoot the computer. Configuration files are corrupt. Cause ROM issue - of Windows (see the applicable ...diagnostics POST error has occurred. Cause Solution Software being used is not Microsoft-certified for your version of Windows. ● All the necessary device drivers might not be supported on the front of the computer. If you have installed an operating system other than the factory-installed operating system, it...
Maintenance and Service Guide
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... flash media devices. ● Enter the Asset Tag or property identification number assigned by turning the computer on or restarting the system. NOTE: Selecting UEFI Drivers restarts the computer into the third-party option ROM management application. You can access Computer Setup only by the company to this computer. ● Enable... the serial, USB, or audio, or embedded NIC, so that they cannot be used in the Computer Setup Utilities menu: Main, Security, Advanced, and UEFI Drivers.
... flash media devices. ● Enter the Asset Tag or property identification number assigned by turning the computer on or restarting the system. NOTE: Selecting UEFI Drivers restarts the computer into the third-party option ROM management application. You can access Computer Setup only by the company to this computer. ● Enable... the serial, USB, or audio, or embedded NIC, so that they cannot be used in the Computer Setup Utilities menu: Main, Security, Advanced, and UEFI Drivers.
Maintenance and Service Guide
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... has a unique blink pattern. Electronic labels Displays system labels. Default is idle. Option ROM Launch Policy These policies control whether Legacy Option ROMs or UEFI drivers are loaded. Default is enabled. Configure Option ROM Launch Policy ● All legacy ● All UEFI ● All UEFI except video Power Management Options Runtime...
... has a unique blink pattern. Electronic labels Displays system labels. Default is idle. Option ROM Launch Policy These policies control whether Legacy Option ROMs or UEFI drivers are loaded. Default is enabled. Configure Option ROM Launch Policy ● All legacy ● All UEFI ● All UEFI except video Power Management Options Runtime...
Maintenance and Service Guide
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...quickly press and hold the volume down button, and then select f9. 3. HP Sure Recover can restore the system and install: ● Latest version of the operating system ● Platform-specific device drivers ● Software applications, in the case of a custom image To access... the latest documentation for boot options. ● For tablets without installed recovery software. Insert the HP Recovery media. 2. Using HP Sure Recover, an administrator or user can...
...quickly press and hold the volume down button, and then select f9. 3. HP Sure Recover can restore the system and install: ● Latest version of the operating system ● Platform-specific device drivers ● Software applications, in the case of a custom image To access... the latest documentation for boot options. ● For tablets without installed recovery software. Insert the HP Recovery media. 2. Using HP Sure Recover, an administrator or user can...