Maintenance and Service Guide
Page 3
... Operation...1-14 Specifications ...1-18 Internal Design...1-24 Removal and Replacement 2-1 Disassembly Flowchart ...2-3 Removing the Battery ...2-4 Removing an SDRAM Module...2-5 Removing the Wireless LAN Mini PCI Card 2-7 Removing the Hard Disk Drive...2-9 Recovering the Factory Software...2-11 Replacing Small Parts ...2-12 Removing the Keyboard Cover...2-13 Removing the Speaker Assembly ...2-15 Removing the Keyboard ...2-16 Removing the Switchboard PCA ...2-19 Removing the CD/DVD Drive...2-20 Removing the Display Assembly...2-23 Removing the Top Case ...2-26 Removing the Floppy Drive...
... Operation...1-14 Specifications ...1-18 Internal Design...1-24 Removal and Replacement 2-1 Disassembly Flowchart ...2-3 Removing the Battery ...2-4 Removing an SDRAM Module...2-5 Removing the Wireless LAN Mini PCI Card 2-7 Removing the Hard Disk Drive...2-9 Recovering the Factory Software...2-11 Replacing Small Parts ...2-12 Removing the Keyboard Cover...2-13 Removing the Speaker Assembly ...2-15 Removing the Keyboard ...2-16 Removing the Switchboard PCA ...2-19 Removing the CD/DVD Drive...2-20 Removing the Display Assembly...2-23 Removing the Top Case ...2-26 Removing the Floppy Drive...
Maintenance and Service Guide
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... for servicing the HP Pavilion ze5600, ze5500, ze5400, ze5300, ze5200, ze4700, ze4600, ze4500, ze4400, ze4300, ze4200, and ze4100 Notebook PCs, HP Compaq nx9010, nx9008, nx9005, and nx9000 Notebook PCs, Compaq Evo Notebook 1050v and 1010v Series, and Compaq Presario 2500, 2100, and 1100 Series Mobile PCs. U.S. Outside U.S. These notebook models use by authorized service personnel while installing, servicing, and repairing these notebooks. The following table lists other sources of information about Windows operating system...
... for servicing the HP Pavilion ze5600, ze5500, ze5400, ze5300, ze5200, ze4700, ze4600, ze4500, ze4400, ze4300, ze4200, and ze4100 Notebook PCs, HP Compaq nx9010, nx9008, nx9005, and nx9000 Notebook PCs, Compaq Evo Notebook 1050v and 1010v Series, and Compaq Presario 2500, 2100, and 1100 Series Mobile PCs. U.S. Outside U.S. These notebook models use by authorized service personnel while installing, servicing, and repairing these notebooks. The following table lists other sources of information about Windows operating system...
Maintenance and Service Guide
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... Storage RAM Audio System Keyboard and Pointing Device LAN (certain models) Wireless LAN (certain models) 20- Embedded numeric keypad. 12 function (Fn) keys 5 user-programmable One-Touch buttons Touch pad with integrated scroll pad, on-off button and indicator Left and right Select buttons Ethernet 10Base-T (10 Mbps) and 100Base-TX (100 Mbps) support Supports wake-on-LAN, fast IP, DMI, dRMON MBA (Managed Boot Agent) support for PC2100 DDR-266 SDRAM modules Up to 512 MB SDRAM using...
... Storage RAM Audio System Keyboard and Pointing Device LAN (certain models) Wireless LAN (certain models) 20- Embedded numeric keypad. 12 function (Fn) keys 5 user-programmable One-Touch buttons Touch pad with integrated scroll pad, on-off button and indicator Left and right Select buttons Ethernet 10Base-T (10 Mbps) and 100Base-TX (100 Mbps) support Supports wake-on-LAN, fast IP, DMI, dRMON MBA (Managed Boot Agent) support for PC2100 DDR-266 SDRAM modules Up to 512 MB SDRAM using...
Maintenance and Service Guide
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... notebook. Service Manual Removal and Replacement 2-59 BIOS updates are available from this program on a particular unit, select Change Settings in the BIOS Setup utility-except for Windows. 6. Using e-DiagTools for Windows CAUTION: The BIOS update completely replaces the previous BIOS, so follow these before performing the update. Select Update, > Download New > OK. Once the update process begins, do not interrupt it is docked, and remove any cables or equipment needed to connect to the Internet. 5. Installation utilities and instructions for Windows, a BIOS floppy disk...
... notebook. Service Manual Removal and Replacement 2-59 BIOS updates are available from this program on a particular unit, select Change Settings in the BIOS Setup utility-except for Windows. 6. Using e-DiagTools for Windows CAUTION: The BIOS update completely replaces the previous BIOS, so follow these before performing the update. Select Update, > Download New > OK. Once the update process begins, do not interrupt it is docked, and remove any cables or equipment needed to connect to the Internet. 5. Installation utilities and instructions for Windows, a BIOS floppy disk...
Maintenance and Service Guide
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... power status light turns on , BIOS completes, but display remains off , and reconnect power and try again. Unplug the AC adapter, remove the battery and any other SDRAM module and try external monitor. SDRAM module Check AC adapter. AC adapter SDRAM module. Press and hold power button to turn notebook off, and then press power button to turn on but OS does not start from floppy drive, reload hard drive, replace hard drive. 3-8 Troubleshooting and Diagnostics Service Manual If monitor shows activity but one SDRAM module...
... power status light turns on , BIOS completes, but display remains off , and reconnect power and try again. Unplug the AC adapter, remove the battery and any other SDRAM module and try external monitor. SDRAM module Check AC adapter. AC adapter SDRAM module. Press and hold power button to turn notebook off, and then press power button to turn on but OS does not start from floppy drive, reload hard drive, replace hard drive. 3-8 Troubleshooting and Diagnostics Service Manual If monitor shows activity but one SDRAM module...
Maintenance and Service Guide
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... factory software onto hard drive, replace hard drive. Repair Center: Likely Causes Battery or contacts Motherboard Floppy disk or floppy drive Motherboard. Password removal is bootable. Check battery contacts. If available, try another battery. CD/DVD drive Motherboard Hard drive Hard drive contacts Hard drive Password forgotten Verify proper ownership, and then follow removal procedure with owner and record appropriate data-see page 5-2. If notebook boots from CD in BIOS Setup. See page 5-2. Use Disk Defragmenter to check default boot order. Power Service Manual...
... factory software onto hard drive, replace hard drive. Repair Center: Likely Causes Battery or contacts Motherboard Floppy disk or floppy drive Motherboard. Password removal is bootable. Check battery contacts. If available, try another battery. CD/DVD drive Motherboard Hard drive Hard drive contacts Hard drive Password forgotten Verify proper ownership, and then follow removal procedure with owner and record appropriate data-see page 5-2. If notebook boots from CD in BIOS Setup. See page 5-2. Use Disk Defragmenter to check default boot order. Power Service Manual...
Maintenance and Service Guide
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... image, replace motherboard. When hardware is enabled in Power in Control Panel. Press Fn+F5 several times. If external monitor displays no light Call Center: Suggestions Close all applications before suspending. Service Manual Troubleshooting and Diagnostics 3-11 Check power supply. Make sure hibernate support is reinitialized, Windows desktop appears. Make sure SDRAM modules are not set to enter) Standby or Hibernation mode. Display assembly Switchboard PCA Repair Center: Comments Check cable connections. If problem appears after installing new software...
... image, replace motherboard. When hardware is enabled in Power in Control Panel. Press Fn+F5 several times. If external monitor displays no light Call Center: Suggestions Close all applications before suspending. Service Manual Troubleshooting and Diagnostics 3-11 Check power supply. Make sure hibernate support is reinitialized, Windows desktop appears. Make sure SDRAM modules are not set to enter) Standby or Hibernation mode. Display assembly Switchboard PCA Repair Center: Comments Check cable connections. If problem appears after installing new software...
Maintenance and Service Guide
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... Service Manual Scratched display glass Local area of dark or light discoloration visible when display is damaged, drive may not operate properly. Press Fn+F5 several times. Try display on External display does not work Hard disk Hard disk never spins Hard disk makes clunking or scratching noise Hard disk makes buzzing or whining noise Check connections. Was notebook or drive dropped? Check display cable connection. Back up disk immediately. Repair Center: Likely Causes Display cable connection Switchboard PCA Display assembly Motherboard Display cable connection...
... Service Manual Scratched display glass Local area of dark or light discoloration visible when display is damaged, drive may not operate properly. Press Fn+F5 several times. Try display on External display does not work Hard disk Hard disk never spins Hard disk makes clunking or scratching noise Hard disk makes buzzing or whining noise Check connections. Was notebook or drive dropped? Check display cable connection. Back up disk immediately. Repair Center: Likely Causes Display cable connection Switchboard PCA Display assembly Motherboard Display cable connection...
Maintenance and Service Guide
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.... Check software controls. By default, touch pad is disabled if external PS/2 mouse is enabled (mute button and software controls). Delete temporary and unneeded files. Avoid touching touch pad while booting or resuming. Use an external microphone (internal microphone normally not included). SDRAM module SDRAM module Increase sound volume. Check for use with e-Diagtools diagnostics. Test audio with notebook. Use only DDR-266 SDRAM modules. Make sure touch pad is enabled in Device Manager. Make sure speaker assembly cable is installed from \hp\drivers\TouchPad...
.... Check software controls. By default, touch pad is disabled if external PS/2 mouse is enabled (mute button and software controls). Delete temporary and unneeded files. Avoid touching touch pad while booting or resuming. Use an external microphone (internal microphone normally not included). SDRAM module SDRAM module Increase sound volume. Check for use with e-Diagtools diagnostics. Test audio with notebook. Use only DDR-266 SDRAM modules. Make sure touch pad is enabled in Device Manager. Make sure speaker assembly cable is installed from \hp\drivers\TouchPad...
Maintenance and Service Guide
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... operation. Make sure LAN cable is disabled and no drivers installed as shipped. (Drivers are no more than 1 meter apart. Open Hardware Device Manager. Remove any PC cards from nearby equipment, or other squarely and are included.) Make sure line between infrared ports is 100 meters (330 feet). Test LAN with ECP parallel port. Use networking troubleshooter in Control Panel. Maximum cable length is not blocked, ports face each other sources of infrared radiation can cause transmission errors. Motherboard Repair...
... operation. Make sure LAN cable is disabled and no drivers installed as shipped. (Drivers are no more than 1 meter apart. Open Hardware Device Manager. Remove any PC cards from nearby equipment, or other squarely and are included.) Make sure line between infrared ports is 100 meters (330 feet). Test LAN with ECP parallel port. Use networking troubleshooter in Control Panel. Maximum cable length is not blocked, ports face each other sources of infrared radiation can cause transmission errors. Motherboard Repair...
Maintenance and Service Guide
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... reboot. 12. Boot from this program, select Change Settings in the Connect window and enter the settings recommended by your notebook's hard disk. To help interpret the results of the e-Diagtools tests, refer to the following: • e-Diagtools Support Ticket on page 3-19. • Replaceable Module Diagram on page 1-24 • Functional Structure Description on page 1-25 This combined information should enable you to your problem, select Comments, type...
... reboot. 12. Boot from this program, select Change Settings in the Connect window and enter the settings recommended by your notebook's hard disk. To help interpret the results of the e-Diagtools tests, refer to the following: • e-Diagtools Support Ticket on page 3-19. • Replaceable Module Diagram on page 1-24 • Functional Structure Description on page 1-25 This combined information should enable you to your problem, select Comments, type...
Maintenance and Service Guide
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... all accessories, including SDRAM modules, port replicator, PC cards, printer, external monitor, pointing device, and keyboard. 2. The beep code indicates the POST routine in which the terminal error occurred. Power-On Self-Test NOTE: If Quiet Boot is enabled in BIOS Setup (the default setting), press esc during boot to see the following table). The BIOS will not boot the notebook's operating system if the system memory, CPU, DMA, or interrupt controller fails the POST diagnostic...
... all accessories, including SDRAM modules, port replicator, PC cards, printer, external monitor, pointing device, and keyboard. 2. The beep code indicates the POST routine in which the terminal error occurred. Power-On Self-Test NOTE: If Quiet Boot is enabled in BIOS Setup (the default setting), press esc during boot to see the following table). The BIOS will not boot the notebook's operating system if the system memory, CPU, DMA, or interrupt controller fails the POST diagnostic...
Maintenance and Service Guide
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... 1-4-3-1 1-4-3-3 1-4-4-1 1-4-4-2 2-1-1-2 2-1-1-3 2-1-2-2 2-1-2-3 2-1-2-4 2-1-3-1 2-1-3-2 2-1-3-3 2-1-3-4 2-1-4-1 2-1-4-3 Service Manual POST Description Load alternate registers with initial POST values Restore CPU control word during warm boot Initialize PCI Bus Mastering devices Initialize keyboard controller BIOS ROM checksum Initialize cache before system BIOS shadow RAM failure on motherboard) Set ES segment register to 4 GB Auto size DRAM; or wrong type or no RAM installed Initialize POST Memory Manager Clear 512 KB base RAM RAM failure on address line xxxx RAM failure on data...
... 1-4-3-1 1-4-3-3 1-4-4-1 1-4-4-2 2-1-1-2 2-1-1-3 2-1-2-2 2-1-2-3 2-1-2-4 2-1-3-1 2-1-3-2 2-1-3-3 2-1-3-4 2-1-4-1 2-1-4-3 Service Manual POST Description Load alternate registers with initial POST values Restore CPU control word during warm boot Initialize PCI Bus Mastering devices Initialize keyboard controller BIOS ROM checksum Initialize cache before system BIOS shadow RAM failure on motherboard) Set ES segment register to 4 GB Auto size DRAM; or wrong type or no RAM installed Initialize POST Memory Manager Clear 512 KB base RAM RAM failure on address line xxxx RAM failure on data...
Maintenance and Service Guide
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... needed If the error persists, check the system battery Connect the AC adapter for reported problems If the system fails after you make sure the hard disk type is correctly identified Stuck key on keyboard Keyboard is not working or not configured properly Make sure the hard disk is installed properly Run BIOS Setup and make changes in BIOS Setup 3-28 Troubleshooting and Diagnostics Service Manual Table 3-5 POST Messages Message 0200 Failure Fixed Disk 0210 Stuck key 0211 Keyboard error 0212 Keyboard Controller Failed 0213 Keyboard locked...
... needed If the error persists, check the system battery Connect the AC adapter for reported problems If the system fails after you make sure the hard disk type is correctly identified Stuck key on keyboard Keyboard is not working or not configured properly Make sure the hard disk is installed properly Run BIOS Setup and make changes in BIOS Setup 3-28 Troubleshooting and Diagnostics Service Manual Table 3-5 POST Messages Message 0200 Failure Fixed Disk 0210 Stuck key 0211 Keyboard error 0212 Keyboard Controller Failed 0213 Keyboard locked...
Maintenance and Service Guide
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... to start the boot process or to enter BIOS Setup and change the settings Press to display the previous screen (usually an initialization error of an Option ROM, such as an add-on card) Write down and follow the information shown on the screen Optional message displayed during POST PS/2 mouse identified System BIOS copied to shadow RAM Displays the address nnnn of the upper limit of Upper Memory Blocks (UMB), indicating...
... to start the boot process or to enter BIOS Setup and change the settings Press to display the previous screen (usually an initialization error of an Option ROM, such as an add-on card) Write down and follow the information shown on the screen Optional message displayed during POST PS/2 mouse identified System BIOS copied to shadow RAM Displays the address nnnn of the upper limit of Upper Memory Blocks (UMB), indicating...
Maintenance and Service Guide
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... Auto Enabled Disabled Default Clear Clear Press enter to set, change, or clear the user password The password can have no more than 8 characters (0-9, A-Z), and cannot include special or accented characters Press enter to set, change the order Built-in Setup Does not affect password, date, or time changes Updating the Notebook's BIOS Hewlett-Packard might from a network server Default 1. Removable Device 3. System Devices Menu Video Display Device External Pointing Devices Legacy USB Support Wake On LAN from Power Off Security Menu User Password is Administrator Password is Set User...
... Auto Enabled Disabled Default Clear Clear Press enter to set, change, or clear the user password The password can have no more than 8 characters (0-9, A-Z), and cannot include special or accented characters Press enter to set, change the order Built-in Setup Does not affect password, date, or time changes Updating the Notebook's BIOS Hewlett-Packard might from a network server Default 1. Removable Device 3. System Devices Menu Video Display Device External Pointing Devices Legacy USB Support Wake On LAN from Power Off Security Menu User Password is Administrator Password is Set User...
HP Pavilion ze4x00, ze5x00 and specific xt notebook series - Startup Guide
Page 35
... the notebook is blank • Move the mouse or tap the TouchPad. In the BIOS Setup utility, try setting Video Display Device to Both in the Reference Guide on the One-Touch button located at a time, in the order in which they are other sources of information for troubleshooting: • For a more complete list of troubleshooting suggestions, see the troubleshooting chapter in the System Devices menu. • If you're using a TV connected...
... the notebook is blank • Move the mouse or tap the TouchPad. In the BIOS Setup utility, try setting Video Display Device to Both in the Reference Guide on the One-Touch button located at a time, in the order in which they are other sources of information for troubleshooting: • For a more complete list of troubleshooting suggestions, see the troubleshooting chapter in the System Devices menu. • If you're using a TV connected...
HP Pavilion ze4x00, ze5x00 and specific xt notebook series - Startup Guide
Page 36
... the TouchPad on-off button to turn on the keyboard to restore normal operation. • If an external mouse is rebooting. You can format the hard drive and reinstall the original factory software using the QuickRestore System Recovery CD included with the BIOS Setup utility. • Restart the notebook. If this happens, try pressing a key on the light. • Do not touch the TouchPad while the notebook is connected, the built-in or external devices. Keyboard and pointing device problems Use these...
... the TouchPad on-off button to turn on the keyboard to restore normal operation. • If an external mouse is rebooting. You can format the hard drive and reinstall the original factory software using the QuickRestore System Recovery CD included with the BIOS Setup utility. • Restart the notebook. If this happens, try pressing a key on the light. • Do not touch the TouchPad while the notebook is connected, the built-in or external devices. Keyboard and pointing device problems Use these...
HP Pavilion ze4x00, ze5x00 and specific xt notebook series - Startup Guide
Page 37
... using a power strip, remove the AC adapter from the power strip, then plug it into the reset button on Battery power is low. Save your notebook should have at least 4 seconds to switch display devices while graphic-intensive applications are running . Troubleshooting and Maintenance Troubleshooting Your Notebook Performance problems For best performance, your work, shut down Windows immediately, then insert a charged battery or plug in the AC adapter or insert a charged battery. Power and battery problems If the notebook turns...
... using a power strip, remove the AC adapter from the power strip, then plug it into the reset button on Battery power is low. Save your notebook should have at least 4 seconds to switch display devices while graphic-intensive applications are running . Troubleshooting and Maintenance Troubleshooting Your Notebook Performance problems For best performance, your work, shut down Windows immediately, then insert a charged battery or plug in the AC adapter or insert a charged battery. Power and battery problems If the notebook turns...
HP Pavilion ze4x00, ze5x00 and specific xt notebook series - Startup Guide
Page 41
..., 19 volume, 19 audio volume, 19 audio jacks, 3 audio mute button, 3 B battery checking status, 24 installing, 10 location, 2, 3 low power warning, 25 release latch, 6, 7 status lights, 24 troubleshooting, 30 BIOS Setup utility using, 32 boot device order, 17 brightness, adjusting, 19 C Caps Lock, 9 CD-ROM drive location, 2, 3 configuring BIOS settings, 32 D devices temporary boot order, 17 diskette drive location, 5 display brightness, 19 port, 5 docking port, 6, 7 Documentation Library CD, 14 DVD drive location, 2, 3 setting region code, 20 E ergonomics, 10 external monitor port, 5 F Fn key...
..., 19 volume, 19 audio volume, 19 audio jacks, 3 audio mute button, 3 B battery checking status, 24 installing, 10 location, 2, 3 low power warning, 25 release latch, 6, 7 status lights, 24 troubleshooting, 30 BIOS Setup utility using, 32 boot device order, 17 brightness, adjusting, 19 C Caps Lock, 9 CD-ROM drive location, 2, 3 configuring BIOS settings, 32 D devices temporary boot order, 17 diskette drive location, 5 display brightness, 19 port, 5 docking port, 6, 7 Documentation Library CD, 14 DVD drive location, 2, 3 setting region code, 20 E ergonomics, 10 external monitor port, 5 F Fn key...