Resolving Start Up and No Boot Problems Checklist
Page 1
... not start Count number of a disk drive and fan turning. Resolving Start Up and No Boot Problems Checklist Print and use recovery disk to recover the computer to the notebook. If computer does not start If LEDs do not connect the battery), press the Power button and look for the LEDs to BIOS mode (f10) and run Memory Test and Hard Drive Test If all USB devices and media cards. 2. Connect a different battery and disconnect AC power adapter. Perform a Hard Reset 1. Disconnect the AC power adapter, remove the battery, and...
... not start Count number of a disk drive and fan turning. Resolving Start Up and No Boot Problems Checklist Print and use recovery disk to recover the computer to the notebook. If computer does not start If LEDs do not connect the battery), press the Power button and look for the LEDs to BIOS mode (f10) and run Memory Test and Hard Drive Test If all USB devices and media cards. 2. Connect a different battery and disconnect AC power adapter. Perform a Hard Reset 1. Disconnect the AC power adapter, remove the battery, and...
Resolving Start Up and No Boot Problems Checklist
Page 2
... www.hp.com for terms in error message May be able to start in BIOS mode and run in error message Boot to BIOS mode (f10) and Restore the BIOS defaults (f9) Boot to BIOS mode (f10) and run Hard Drive Test Boot to Windows Advanced boot options (f8) and select Last Known Good Configuration (Advanced) Boot to Windows Advanced boot options (f8) and select Boot into Safe Mode and then Uninstall recently installed programs Symptom: Update Your Computer After Troubleshooting A Problem When...
... www.hp.com for terms in error message May be able to start in BIOS mode and run in error message Boot to BIOS mode (f10) and Restore the BIOS defaults (f9) Boot to BIOS mode (f10) and run Hard Drive Test Boot to Windows Advanced boot options (f8) and select Last Known Good Configuration (Advanced) Boot to Windows Advanced boot options (f8) and select Boot into Safe Mode and then Uninstall recently installed programs Symptom: Update Your Computer After Troubleshooting A Problem When...
HP Notebook Reference Guide - Windows 7
Page 27
... that connects an external VGA display device such as an external VGA monitor or a VGA projector to the computer. For information on using the webcam, select Start > Help and Support. To confirm or change the audio settings on your computer, follow these steps: 1. To check the recording functions on your computer, right-click the Volume icon on the taskbar, or select Start > Control Panel > Sounds, Speech, and Audio Devices > Sounds and Audio Devices. NOTE...
... that connects an external VGA display device such as an external VGA monitor or a VGA projector to the computer. For information on using the webcam, select Start > Help and Support. To confirm or change the audio settings on your computer, follow these steps: 1. To check the recording functions on your computer, right-click the Volume icon on the taskbar, or select Start > Control Panel > Sounds, Speech, and Audio Devices > Sounds and Audio Devices. NOTE...
HP Notebook Reference Guide - Windows 7
Page 32
... closed, open the display. ● Press a key on external power. Windows XP-Select Start > Turn Off Computer > Stand By. Setting power options Using power-saving states The computer has two power-saving states that are unable to initiate Sleep after a period of networking connection or perform any type of inactivity when running on battery power or on the keyboard. ● Tap or swipe the TouchPad. 22 Chapter 4 Power management Power settings and timeouts can initiate Sleep in...
... closed, open the display. ● Press a key on external power. Windows XP-Select Start > Turn Off Computer > Stand By. Setting power options Using power-saving states The computer has two power-saving states that are unable to initiate Sleep after a period of networking connection or perform any type of inactivity when running on battery power or on the keyboard. ● Tap or swipe the TouchPad. 22 Chapter 4 Power management Power settings and timeouts can initiate Sleep in...
HP Notebook Reference Guide - Windows 7
Page 36
... Getting Started guide. - Using Battery Check in Windows 7 Battery Check in Help and Support provides information on the status of the examination. NOTE: The computer must be changed using Power Options do not affect lights. Battery Check examines the battery and its cells to work properly. 2. Preferences set at the far right of the taskbar. Connect the AC adapter to Using the power meter on page 23. 26 Chapter 4 Power management Tips...
... Getting Started guide. - Using Battery Check in Windows 7 Battery Check in Help and Support provides information on the status of the examination. NOTE: The computer must be changed using Power Options do not affect lights. Battery Check examines the battery and its cells to work properly. 2. Preferences set at the far right of the taskbar. Connect the AC adapter to Using the power meter on page 23. 26 Chapter 4 Power management Tips...
HP Notebook Reference Guide - Windows 7
Page 52
... power cord is turned off the device, disconnect it from the computer, and then unplug the AC power cord. The term expansion port 3 describes the type of damage to the equipment when connecting a powered device, be sure that additional ports and connectors can be connected to a USB port on the device. USB drives include the following types: ● 1.44-megabyte diskette drive ● Hard drive module (a hard drive with the computer. Using optional external drives Removable external drives expand your options...
... power cord is turned off the device, disconnect it from the computer, and then unplug the AC power cord. The term expansion port 3 describes the type of damage to the equipment when connecting a powered device, be sure that additional ports and connectors can be connected to a USB port on the device. USB drives include the following types: ● 1.44-megabyte diskette drive ● Hard drive module (a hard drive with the computer. Using optional external drives Removable external drives expand your options...
HP Notebook Reference Guide - Windows 7
Page 55
... the hard drive for the hard drive, usually listed as installing software, running utilities, or changing Windows settings. NOTE: Windows includes the User Account Control feature to improve the security of fragmented files, Disk Defragmenter may want to set Disk Defragmenter to complete. Windows XP- Depending on the size of your hard drive and the number of your hard drive at any time. To run more than an hour to run on -screen instructions. Using hard drives 45 HP...
... the hard drive for the hard drive, usually listed as installing software, running utilities, or changing Windows settings. NOTE: Windows includes the User Account Control feature to improve the security of fragmented files, Disk Defragmenter may want to set Disk Defragmenter to complete. Windows XP- Depending on the size of your hard drive and the number of your hard drive at any time. To run more than an hour to run on -screen instructions. Using hard drives 45 HP...
HP Notebook Reference Guide - Windows 7
Page 70
... with Setup Utility only if USB legacy support is enabled. To start Setup Utility, follow these steps: 1. Turn on the system (such as disk drives, display, keyboard, mouse, and printer). 9 Setup Utility (BIOS) and System Diagnostics Using Setup Utility Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on or restart the computer, and then press esc while the "Press the ESC key for the types of peripherals installed, the startup...
... with Setup Utility only if USB legacy support is enabled. To start Setup Utility, follow these steps: 1. Turn on the system (such as disk drives, display, keyboard, mouse, and printer). 9 Setup Utility (BIOS) and System Diagnostics Using Setup Utility Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on or restart the computer, and then press esc while the "Press the ESC key for the types of peripherals installed, the startup...
HP Notebook Reference Guide - Windows 7
Page 73
... adapter. Use a pointing device or the arrow keys to select File > Ignore Changes and Exit, and then press enter. Do not insert, remove, connect, or disconnect any instructions that is typically Local Disk (C:). You may need to access this information to locate the update later, after the download is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Follow the on-screen instructions to download your computer to reliable external power using Setup Utility...
... adapter. Use a pointing device or the arrow keys to select File > Ignore Changes and Exit, and then press enter. Do not insert, remove, connect, or disconnect any instructions that is typically Local Disk (C:). You may need to access this information to locate the update later, after the download is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Follow the on-screen instructions to download your computer to reliable external power using Setup Utility...
HP Notebook Reference Guide - Windows 7
Page 79
... software, using 55 audio functions, checking 16 B battery conserving power 27 discharging 26 displaying remaining charge 26 disposing 28 low battery levels 26 replacing 28 storing 28 Battery Check 26 battery information, finding 25 battery power 25 battery temperature 28 BIOS determining version 62 downloading an update 63 updating 62 Bluetooth device 2, 9 buttons media 15 power 21 volume 16 wireless 3 C cables 1394 40 eSATA 41 USB 39 CardBus PC Cards 32 checking audio functions 16 computer, traveling 28, 65 configuring audio for HDMI 19 configuring...
... software, using 55 audio functions, checking 16 B battery conserving power 27 discharging 26 displaying remaining charge 26 disposing 28 low battery levels 26 replacing 28 storing 28 Battery Check 26 battery information, finding 25 battery power 25 battery temperature 28 BIOS determining version 62 downloading an update 63 updating 62 Bluetooth device 2, 9 buttons media 15 power 21 volume 16 wireless 3 C cables 1394 40 eSATA 41 USB 39 CardBus PC Cards 32 checking audio functions 16 computer, traveling 28, 65 configuring audio for HDMI 19 configuring...
HP Notebook Reference Guide - Windows 7
Page 80
... media activity controls 15 media hotkeys 15 MediaSmart 20 modems connecting a modem cable 10 connecting a modem cable adapter 10 selecting a location setting 11 N network cable, connecting 13 network icon 2 inserting 33 removing 34 removing insert 33 software and drivers 33 supported types 32 ports DisplayPort 18 expansion 42 external monitor 17 HDMI 18 Intel Wireless Display 19 VGA 17 power battery 25 conserving 27 options 22 power button 21 power meter 23 power plans customizing 24 selecting 24 viewing current 23 power switch 21 power-on password creating 55 entering 55 managing...
... media activity controls 15 media hotkeys 15 MediaSmart 20 modems connecting a modem cable 10 connecting a modem cable adapter 10 selecting a location setting 11 N network cable, connecting 13 network icon 2 inserting 33 removing 34 removing insert 33 software and drivers 33 supported types 32 ports DisplayPort 18 expansion 42 external monitor 17 HDMI 18 Intel Wireless Display 19 VGA 17 power battery 25 conserving 27 options 22 power button 21 power meter 23 power plans customizing 24 selecting 24 viewing current 23 power switch 21 power-on password creating 55 entering 55 managing...
Getting Started HP Notebook - Windows 7
Page 41
... Start > All Programs > Recovery Manager > Recovery Media Creation. 2. If you use an external optical drive, it into the optical drive. ● If necessary, you can create using HP Recovery Manager. Restore In the event of hard drive failure, to restore your system to its original factory state if the hard drive fails, or if for any reason you cannot restore using the recovery partition tools. CAUTION: HP Recovery Manager (partition or discs/flash drive) restores only software that you can be prompted to a USB port on -screen instructions...
... Start > All Programs > Recovery Manager > Recovery Media Creation. 2. If you use an external optical drive, it into the optical drive. ● If necessary, you can create using HP Recovery Manager. Restore In the event of hard drive failure, to restore your system to its original factory state if the hard drive fails, or if for any reason you cannot restore using the recovery partition tools. CAUTION: HP Recovery Manager (partition or discs/flash drive) restores only software that you can be prompted to a USB port on -screen instructions...
Getting Started HP Notebook - Windows 7
Page 50
... 12 internal microphone, identifying 12 Internet connection setup 16 ISP, using 15 J jacks network 10 RJ-45 (network) 10 K keypad, integrated numeric 8, 19 keys action 8 esc 8 fn 8 num lk 19 Windows applications 8 Windows logo 8 L labels Bluetooth 41 Microsoft Certificate of Authenticity 41 regulatory 41 serial number 41 wireless certification 41 WLAN 41 latch, battery release 13 lights AC adapter 9 caps lock 6 drive 11 num lock 19 power 6, 11 TouchPad 6 webcam 12 wireless 6 M media controls, keys 18 memory module inserting 31 removing 31 replacing...
... 12 internal microphone, identifying 12 Internet connection setup 16 ISP, using 15 J jacks network 10 RJ-45 (network) 10 K keypad, integrated numeric 8, 19 keys action 8 esc 8 fn 8 num lk 19 Windows applications 8 Windows logo 8 L labels Bluetooth 41 Microsoft Certificate of Authenticity 41 regulatory 41 serial number 41 wireless certification 41 WLAN 41 latch, battery release 13 lights AC adapter 9 caps lock 6 drive 11 num lock 19 power 6, 11 TouchPad 6 webcam 12 wireless 6 M media controls, keys 18 memory module inserting 31 removing 31 replacing...
Getting Started HP Notebook - Windows 7
Page 51
... recovery partition 36 recovering from the recovery discs 36 recovery discs 35 Recovery Manager 36 recovery, system 36 regulatory information regulatory label 41 wireless certification labels 41 restore points 38 RJ-45 (network) jack, identifying 10 rotating TouchPad gesture 24 S screen brightness keys 17 screen image, switching 17 scrolling TouchPad gesture 23 security cable slot, identifying 9 serial number, computer 41 setup of WLAN 16 slot, Digital Media 10 speakers, identifying 9 supported discs 35 system recovery 36 system restore points 38 T TouchPad buttons 5 using 20 TouchPad...
... recovery partition 36 recovering from the recovery discs 36 recovery discs 35 Recovery Manager 36 recovery, system 36 regulatory information regulatory label 41 wireless certification labels 41 restore points 38 RJ-45 (network) jack, identifying 10 rotating TouchPad gesture 24 S screen brightness keys 17 screen image, switching 17 scrolling TouchPad gesture 23 security cable slot, identifying 9 serial number, computer 41 setup of WLAN 16 slot, Digital Media 10 speakers, identifying 9 supported discs 35 system recovery 36 system restore points 38 T TouchPad buttons 5 using 20 TouchPad...
HP Pavilion g7 Notebook PC - Maintenance and Service Guide
Page 105
... keys to enter Setup Utility. To save your language selected is displayed, press enter. 5. Setup Utility includes settings for Startup Menu" message is displayed at the bottom of the screen. 2. Using Setup Utility 97 Starting Setup Utility NOTE: An external keyboard or mouse connected to a USB port can prevent the computer from operating properly. NOTE: Use extreme care when making changes in Setup Utility. When a confirmation prompt with Setup Utility only if USB legacy support is enabled. 5 Setup Utility (BIOS) and System Diagnostics Using Setup Utility Setup Utility...
... keys to enter Setup Utility. To save your language selected is displayed, press enter. 5. Setup Utility includes settings for Startup Menu" message is displayed at the bottom of the screen. 2. Using Setup Utility 97 Starting Setup Utility NOTE: An external keyboard or mouse connected to a USB port can prevent the computer from operating properly. NOTE: Use extreme care when making changes in Setup Utility. When a confirmation prompt with Setup Utility only if USB legacy support is enabled. 5 Setup Utility (BIOS) and System Diagnostics Using Setup Utility Setup Utility...
HP Pavilion g7 Notebook PC - Maintenance and Service Guide
Page 108
... adapter. Identify the BIOS update that is connected to install the update. Use the tab key and the arrow keys to a network, consult the network administrator before installing any device, cable, or cord. 1. Do not insert, remove, connect, or disconnect any software updates, especially system BIOS updates. 100 Chapter 5 Setup Utility (BIOS) and System Diagnostics Windows XP-Select Start > Help and Support, and then select the software and drivers update. 2. Follow the on your hard drive where the BIOS update is running on battery power...
... adapter. Identify the BIOS update that is connected to install the update. Use the tab key and the arrow keys to a network, consult the network administrator before installing any device, cable, or cord. 1. Do not insert, remove, connect, or disconnect any software updates, especially system BIOS updates. 100 Chapter 5 Setup Utility (BIOS) and System Diagnostics Windows XP-Select Start > Help and Support, and then select the software and drivers update. 2. Follow the on your hard drive where the BIOS update is running on battery power...
HP Pavilion g7 Notebook PC - Maintenance and Service Guide
Page 113
... driver Restore In the event of hard drive failure, to restore your computer does not have been included if your system to its factory image you will need a set of a recovery partition, click Start, right-click Computer, click Manage, and then click Disk Management. Restore 105 NOTE: Recovery discs have a recovery partition. If the recovery partition is present, a Recovery drive is listed in the window. CAUTION: HP Recovery Manager (partition, or discs/flash drive) restores only software that you use this software to create either a set of recovery discs or a recovery flash...
... driver Restore In the event of hard drive failure, to restore your computer does not have been included if your system to its factory image you will need a set of a recovery partition, click Start, right-click Computer, click Manage, and then click Disk Management. Restore 105 NOTE: Recovery discs have a recovery partition. If the recovery partition is present, a Recovery drive is listed in the window. CAUTION: HP Recovery Manager (partition, or discs/flash drive) restores only software that you use this software to create either a set of recovery discs or a recovery flash...
HP Pavilion g7 Notebook PC - Maintenance and Service Guide
Page 128
... Bluetooth module cable removal 66 spare part number 21, 30, 65 bottom components 16 button components 9 buttons optical drive eject 15 power 9 TouchPad 12 TouchPad on/off 12 C Cable Kit contents 25 spare part number 21, 25, 33 cables, service considerations 37 caps lock light 11 chipset, product description 2 components bottom 16 button 9 display 13 front 14 keys 10 left-side 14 lights 11 right-side 15 TouchPad 12 computer feet locations 43 spare part number 23...
... Bluetooth module cable removal 66 spare part number 21, 30, 65 bottom components 16 button components 9 buttons optical drive eject 15 power 9 TouchPad 12 TouchPad on/off 12 C Cable Kit contents 25 spare part number 21, 25, 33 cables, service considerations 37 caps lock light 11 chipset, product description 2 components bottom 16 button 9 display 13 front 14 keys 10 left-side 14 lights 11 right-side 15 TouchPad 12 computer feet locations 43 spare part number 23...
HP Pavilion g7 Notebook PC - Maintenance and Service Guide
Page 129
... Windows applications 10 Windows logo 10 L LED board removal 68 spare part number 23, 34, 68 left-side components 14 light components 11 lights AC adapter 15 caps lock 11 drive 15 optical drive 15 power 11, 15 TouchPad 11, 12 webcam 13 wireless 11 M mass storage device precautions 38 removal 47 spare part numbers memory module product description removal 50 spare part numbers 33, 50 28, 47 3 24, 31, microphone location 13 product description 4 microphone jack 14 model name 1 monitor port 14 N network jack...
... Windows applications 10 Windows logo 10 L LED board removal 68 spare part number 23, 34, 68 left-side components 14 light components 11 lights AC adapter 15 caps lock 11 drive 15 optical drive 15 power 11, 15 TouchPad 11, 12 webcam 13 wireless 11 M mass storage device precautions 38 removal 47 spare part numbers memory module product description removal 50 spare part numbers 33, 50 28, 47 3 24, 31, microphone location 13 product description 4 microphone jack 14 model name 1 monitor port 14 N network jack...
HP Pavilion g7 Notebook PC - Maintenance and Service Guide
Page 130
... description audio 4 chipset 2 display panel 3 Ethernet 4 external media cards 5 graphics 2 hard drives 4 keyboard 6 memory module 3 microphone 4 operating system 6 optical drive 4 pointing device 6 ports 6 power requirements 6 processors 1 product name 1 security 6 serviceability 7 video 4 wireless 4 product name 1 R recycling battery 114 display 114 removal/replacement preliminaries 37 procedures 42 right-side components 15 RJ-45 jack 14 RTC battery removal 49 spare part number 23, 32, 49 Rubber Feet Kit, spare part number 23, 33, 43 S Screw Kit, spare part number 29, 34 security cable slot...
... description audio 4 chipset 2 display panel 3 Ethernet 4 external media cards 5 graphics 2 hard drives 4 keyboard 6 memory module 3 microphone 4 operating system 6 optical drive 4 pointing device 6 ports 6 power requirements 6 processors 1 product name 1 security 6 serviceability 7 video 4 wireless 4 product name 1 R recycling battery 114 display 114 removal/replacement preliminaries 37 procedures 42 right-side components 15 RJ-45 jack 14 RTC battery removal 49 spare part number 23, 32, 49 Rubber Feet Kit, spare part number 23, 33, 43 S Screw Kit, spare part number 29, 34 security cable slot...