HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Ma
Page 6
... transfer rate for adding SATA drivers to RIS (Remote Installation Service) installation points include: • Adding SATA drivers to installation CDs, building an image, and switching to address known issues. Intel Matrix Storage Manager Driver provides support for notebook PC models that could affect hard disk drive performance and reliability. Updates to the Intel Matrix Storage Manager driver are configured with Serial ATA hard disk drives. The latest device driver versions address multiple known issues...
... transfer rate for adding SATA drivers to RIS (Remote Installation Service) installation points include: • Adding SATA drivers to installation CDs, building an image, and switching to address known issues. Intel Matrix Storage Manager Driver provides support for notebook PC models that could affect hard disk drive performance and reliability. Updates to the Intel Matrix Storage Manager driver are configured with Serial ATA hard disk drives. The latest device driver versions address multiple known issues...
HP Pavilion g6 Notebook PC Maintenance and Service Guide
Page 54
... it down the computer. If you are discharged of electric shock and damage to the equipment, unplug the power cord and remove all external devices connected to reassemble and install the hard drive. Do not remove a memory module while the computer is off or in Hibernation, turn the computer on , in the Sleep/Suspend state, or in Hibernation. 1. Disconnect all batteries before adding or replacing memory modules.
... it down the computer. If you are discharged of electric shock and damage to the equipment, unplug the power cord and remove all external devices connected to reassemble and install the hard drive. Do not remove a memory module while the computer is off or in Hibernation, turn the computer on , in the Sleep/Suspend state, or in Hibernation. 1. Disconnect all batteries before adding or replacing memory modules.
HP Pavilion g6 Notebook PC Maintenance and Service Guide
Page 95
... selection to reliable external power using the AC adapter. Do not shut down the computer or initiate Sleep. Follow the on -screen instructions. You will need this path when you connect your computer to the location on your hard drive. ENWW Updating the BIOS 87 If the update is more recent than your hard drive. BIOS installation procedures vary. From the Start screen, select the HP Support Assistant app. 2. The hard drive designation is typically...
... selection to reliable external power using the AC adapter. Do not shut down the computer or initiate Sleep. Follow the on -screen instructions. You will need this path when you connect your computer to the location on your hard drive. ENWW Updating the BIOS 87 If the update is more recent than your hard drive. BIOS installation procedures vary. From the Start screen, select the HP Support Assistant app. 2. The hard drive designation is typically...
HP Pavilion g6 Notebook PC Maintenance and Service Guide
Page 99
... Discarding Changes, and then press enter. BIOS installation procedures vary. Follow any instructions that is not displayed, use the arrow keys to reliable external power using Setup Utility. 1. If the system information is later than the BIOS version currently installed on -screen instructions to identify your computer and access the BIOS update you connect your computer to download. 3. NOTE: If you want to a network, consult the network administrator before installing any device, cable, or cord. 1. ENWW Updating the BIOS...
... Discarding Changes, and then press enter. BIOS installation procedures vary. Follow any instructions that is not displayed, use the arrow keys to reliable external power using Setup Utility. 1. If the system information is later than the BIOS version currently installed on -screen instructions to identify your computer and access the BIOS update you connect your computer to download. 3. NOTE: If you want to a network, consult the network administrator before installing any device, cable, or cord. 1. ENWW Updating the BIOS...
HP Pavilion g6 Notebook PC Maintenance and Service Guide
Page 109
... Recovering using HP Recovery Manager on -screen instructions. ● If you can choose to restore to a previous point, automatically created. For more information, see Help and Support. See Using Windows Refresh for quick and easy recovery on page 102. ● If you want to restore your computer using a minimized image, you can choose the HP Minimized Image Recovery option from the HP Recovery partition (select models only) or HP Recovery media. Minimized Image Recovery installs only drivers and hardware-enabling applications...
... Recovering using HP Recovery Manager on -screen instructions. ● If you can choose to restore to a previous point, automatically created. For more information, see Help and Support. See Using Windows Refresh for quick and easy recovery on page 102. ● If you want to restore your computer using a minimized image, you can choose the HP Minimized Image Recovery option from the HP Recovery partition (select models only) or HP Recovery media. Minimized Image Recovery installs only drivers and hardware-enabling applications...
HP Pavilion g6 Notebook PC Maintenance and Service Guide
Page 112
... optical drive or a USB flash drive. Insert the HP Recovery media you can change the computer boot order, which is the order of devices listed in HP Recovery Manager, change the computer boot order. Follow the on -screen instructions. or - Follow the on page 100. 104 Chapter 8 Backing up, restoring, and recovering (Windows 8) ENWW Removing the HP Recovery partition HP Recovery Manager software allows you created into a USB port on your computer or into the optical drive on page 104. 3. Select Troubleshoot from . 5. This method can be used...
... optical drive or a USB flash drive. Insert the HP Recovery media you can change the computer boot order, which is the order of devices listed in HP Recovery Manager, change the computer boot order. Follow the on -screen instructions. or - Follow the on page 100. 104 Chapter 8 Backing up, restoring, and recovering (Windows 8) ENWW Removing the HP Recovery partition HP Recovery Manager software allows you created into a USB port on your computer or into the optical drive on page 104. 3. Select Troubleshoot from . 5. This method can be used...
HP Pavilion g6 Notebook PC Maintenance and Service Guide
Page 121
... spare part number 25 BIOS determining version 86, 90 downloading an update 87, 91 updating 86, 90 Blu-ray Disc ROM and DVD±R/RW SuperMulti Double-Layer Drive specifications 98 Blu-ray ROM DVD±R/RW Super Multi Double-Layer Drive precautions 34 removal 26, 42 spare part numbers 26, 42 boot order changing HP Recovery Manager 104 buttons left TouchPad 11 power 13 right TouchPad 11 TouchPad on/off 11 C cables, service considerations 33 camera, product description 3 caps lock light, identifying...
... spare part number 25 BIOS determining version 86, 90 downloading an update 87, 91 updating 86, 90 Blu-ray Disc ROM and DVD±R/RW SuperMulti Double-Layer Drive specifications 98 Blu-ray ROM DVD±R/RW Super Multi Double-Layer Drive precautions 34 removal 26, 42 spare part numbers 26, 42 boot order changing HP Recovery Manager 104 buttons left TouchPad 11 power 13 right TouchPad 11 TouchPad on/off 11 C cables, service considerations 33 camera, product description 3 caps lock light, identifying...
HP Pavilion g6 Notebook PC Maintenance and Service Guide
Page 122
... boot problems 104 starting 104 HP Recovery media creating 100 recovery 104 HP Recovery partition 104 recovery 103 removing 104 I integrated webcam light, identifying 10 internal microphone, identifying 10 J jack audio-in (microphone) 8 audio-out (headphone) 9 jacks network 8 RJ-45 (network) 8 K key components 16 keyboard product description 4 removal 51 spare part numbers 20, 51 keys action 15, 16 esc 15 fn 15, 16 Operating system applications 16 Operating system logo 16 L latch, battery release 17 lights AC adapter 6 caps lock 12 hard drive 6 mute 12 optical drive 6 power 6 TouchPad...
... boot problems 104 starting 104 HP Recovery media creating 100 recovery 104 HP Recovery partition 104 recovery 103 removing 104 I integrated webcam light, identifying 10 internal microphone, identifying 10 J jack audio-in (microphone) 8 audio-out (headphone) 9 jacks network 8 RJ-45 (network) 8 K key components 16 keyboard product description 4 removal 51 spare part numbers 20, 51 keys action 15, 16 esc 15 fn 15, 16 Operating system applications 16 Operating system logo 16 L latch, battery release 17 lights AC adapter 6 caps lock 12 hard drive 6 mute 12 optical drive 6 power 6 TouchPad...
HP Pavilion g6 Notebook PC Maintenance and Service Guide
Page 123
...1 removal 83 spare part numbers 23, 83 product description audio 3 camera 3 chipset 1 display panel 2 Ethernet 3 external media cards 3 graphics 1 hard drives 2 keyboard 4 memory module 2 operating system 5 optical drive 3 pointing devices 4 ports 4 power requirements 4 processors 1 product name 1 security 4 serviceability 5 wireless 3 product name 1 R recovery 101, 102 discs 100, 104 HP Recovery Manager 103 media 104 starting 104 supported discs 100 system 103 USB flash drive 104 using HP Recovery media 100 recovery media creating 100 creating using HP Recovery Manager 100 recovery partition...
...1 removal 83 spare part numbers 23, 83 product description audio 3 camera 3 chipset 1 display panel 2 Ethernet 3 external media cards 3 graphics 1 hard drives 2 keyboard 4 memory module 2 operating system 5 optical drive 3 pointing devices 4 ports 4 power requirements 4 processors 1 product name 1 security 4 serviceability 5 wireless 3 product name 1 R recovery 101, 102 discs 100, 104 HP Recovery Manager 103 media 104 starting 104 supported discs 100 system 103 USB flash drive 104 using HP Recovery media 100 recovery media creating 100 creating using HP Recovery Manager 100 recovery partition...
User Guide - Windows 8
Page 5
... and software information 3 Locating hardware ...3 Locating software ...3 Right side ...3 Left side ...4 Display ...6 Top ...7 TouchPad ...7 Lights ...8 Buttons and speakers ...9 Keys ...10 Bottom ...11 Labels ...12 3 Connecting to a network ...13 Connecting to a wireless network ...13 Using the wireless controls 13 Using the wireless button 13 Using operating system controls 13 Using a WLAN ...14 Using an Internet service provider 14 Setting up a WLAN 15 Configuring a wireless router 15 Protecting your WLAN 15 Connecting to a WLAN 16 Using Bluetooth wireless devices (select models...
... and software information 3 Locating hardware ...3 Locating software ...3 Right side ...3 Left side ...4 Display ...6 Top ...7 TouchPad ...7 Lights ...8 Buttons and speakers ...9 Keys ...10 Bottom ...11 Labels ...12 3 Connecting to a network ...13 Connecting to a wireless network ...13 Using the wireless controls 13 Using the wireless button 13 Using operating system controls 13 Using a WLAN ...14 Using an Internet service provider 14 Setting up a WLAN 15 Configuring a wireless router 15 Protecting your WLAN 15 Connecting to a WLAN 16 Using Bluetooth wireless devices (select models...
User Guide - Windows 8
Page 6
... mouse ...26 Using the keys ...26 Using the action keys 26 Using Microsoft Windows 8 shortcut keys 27 Using the hot keys 28 Using the integrated numeric keypad 28 6 Managing power ...29 Initiating Sleep and Hibernation ...29 Intel Rapid Start Technology (select models only 29 Initiating and exiting Sleep 30 Enabling and exiting user-initiated Hibernation 30 Setting password protection on wakeup 30 Using the power meter and power settings 31 Selecting a power plan ...31 Running on battery power ...31 Removing a user-replaceable battery...
... mouse ...26 Using the keys ...26 Using the action keys 26 Using Microsoft Windows 8 shortcut keys 27 Using the hot keys 28 Using the integrated numeric keypad 28 6 Managing power ...29 Initiating Sleep and Hibernation ...29 Intel Rapid Start Technology (select models only 29 Initiating and exiting Sleep 30 Enabling and exiting user-initiated Hibernation 30 Setting password protection on wakeup 30 Using the power meter and power settings 31 Selecting a power plan ...31 Running on battery power ...31 Removing a user-replaceable battery...
User Guide - Windows 8
Page 8
... ...52 Installing software updates ...52 Installing Windows updates 52 Installing HP and third-party software updates 52 Securing your wireless network ...53 Backing up your software applications and information 53 Using an optional security cable lock 53 10 Using Setup Utility (BIOS) and System Diagnostics 54 Starting Setup Utility (BIOS) ...54 Updating the BIOS ...54 Determining the BIOS version 54 Downloading a BIOS update 55 Using System Diagnostics ...55 11 Backing up, restoring, and recovering ...57 Creating recovery media and backups 57 Creating HP Recovery media 58 Restore and...
... ...52 Installing software updates ...52 Installing Windows updates 52 Installing HP and third-party software updates 52 Securing your wireless network ...53 Backing up your software applications and information 53 Using an optional security cable lock 53 10 Using Setup Utility (BIOS) and System Diagnostics 54 Starting Setup Utility (BIOS) ...54 Updating the BIOS ...54 Determining the BIOS version 54 Downloading a BIOS update 55 Using System Diagnostics ...55 11 Backing up, restoring, and recovering ...57 Creating recovery media and backups 57 Creating HP Recovery media 58 Restore and...
User Guide - Windows 8
Page 13
...are disabled. Component (1) External monitor port (2) Vents (2) (3) HDMI port (4) RJ-45 (network) jack (5) USB 3.0 ports (2) (6) Audio-in (microphone) jack (7) Audio-out (headphone) jack (8) Digital Media slot Description Connects an external VGA monitor or projector. NOTE: For details about different types of personal injury, adjust the volume before using headphones, earbuds, or a headset. Connects an optional computer headset microphone, stereo array microphone, or monaural microphone. NOTE: The computer fan starts up automatically to cool internal components. Enable...
...are disabled. Component (1) External monitor port (2) Vents (2) (3) HDMI port (4) RJ-45 (network) jack (5) USB 3.0 ports (2) (6) Audio-in (microphone) jack (7) Audio-out (headphone) jack (8) Digital Media slot Description Connects an external VGA monitor or projector. NOTE: For details about different types of personal injury, adjust the volume before using headphones, earbuds, or a headset. Connects an optional computer headset microphone, stereo array microphone, or monaural microphone. NOTE: The computer fan starts up automatically to cool internal components. Enable...
User Guide - Windows 8
Page 22
... a corporate or public WLAN, typically uses wireless access points that are setting up the modem, install a network cable to connect your computer, you must connect to a WLAN infrastructure (provided through a service provider or a public or corporate network). To use operating system controls: 1. For more information, from the Start screen, type h, and then select Help and Support. The ISP will give you can access a wireless local area network (WLAN), which is composed...
... a corporate or public WLAN, typically uses wireless access points that are setting up the modem, install a network cable to connect your computer, you must connect to a WLAN infrastructure (provided through a service provider or a public or corporate network). To use operating system controls: 1. For more information, from the Start screen, type h, and then select Help and Support. The ISP will give you can access a wireless local area network (WLAN), which is composed...
User Guide - Windows 8
Page 52
... the Start screen, type d and then type disk in the search box. Select Settings, and then select Free up disk space and help the computer run on solid-state drives. Hard drives connected to USB ports are not covered by HP 3D DriveGuard. Select Settings, and then select Defragment and optimize your drive is unnecessary. After you might consider installing larger drives and adding more memory. Using Disk Cleanup Disk Cleanup searches the hard drive for...
... the Start screen, type d and then type disk in the search box. Select Settings, and then select Free up disk space and help the computer run on solid-state drives. Hard drives connected to USB ports are not covered by HP 3D DriveGuard. Select Settings, and then select Defragment and optimize your drive is unnecessary. After you might consider installing larger drives and adding more memory. Using Disk Cleanup Disk Cleanup searches the hard drive for...
User Guide - Windows 8
Page 59
... access Setup Utility (BIOS). To start Setup Utility (BIOS), turn on password at the first password check, you upgrade Using Internet security software 51 Setting Windows passwords Password User password Administrator password Function Protects access to computer contents. To set in Windows, nor is it is set , entered, changed , or deleted. Protects administrator-level access to a Windows user account. NOTE: Your administrator password is not interchangeable with an administrator password set , change, or delete an administrator or power-on or restart the computer, quickly...
... access Setup Utility (BIOS). To start Setup Utility (BIOS), turn on password at the first password check, you upgrade Using Internet security software 51 Setting Windows passwords Password User password Administrator password Function Protects access to computer contents. To set in Windows, nor is it is set , entered, changed , or deleted. Protects administrator-level access to a Windows user account. NOTE: Your administrator password is not interchangeable with an administrator password set , change, or delete an administrator or power-on or restart the computer, quickly...
User Guide - Windows 8
Page 60
... Windows Update as soon as possible after the computer left the factory. From the Start screen type u, select Settings, and then select Windows Update. ● Run Windows Update monthly thereafter. ● Obtain updates to correct security problems and improve software performance. Installing HP and third-party software updates HP recommends that does not meet those criteria is installed on. ● Network-based firewalls-Installed between your DSL or cable modem and your home network...
... Windows Update as soon as possible after the computer left the factory. From the Start screen type u, select Settings, and then select Windows Update. ● Run Windows Update monthly thereafter. ● Obtain updates to correct security problems and improve software performance. Installing HP and third-party software updates HP recommends that does not meet those criteria is installed on. ● Network-based firewalls-Installed between your DSL or cable modem and your home network...
User Guide - Windows 8
Page 63
... -screen instructions to determine if the computer hardware is typically Local Disk (C:). 3. b. Follow any device, cable, or cord. 1. The BIOS installation begins. 5. You may need to access this information to locate the update later, after the download is connected to reliable external power using the AC adapter. If no instructions are ready to the hard drive. You will need this path when you to run diagnostic tests to download your hard drive. The hard drive designation is functioning...
... -screen instructions to determine if the computer hardware is typically Local Disk (C:). 3. b. Follow any device, cable, or cord. 1. The BIOS installation begins. 5. You may need to access this information to locate the update later, after the download is connected to reliable external power using the AC adapter. If no instructions are ready to the hard drive. You will need this path when you to run diagnostic tests to download your hard drive. The hard drive designation is functioning...
User Guide - Windows 8
Page 67
... the backups you want to reset your computer using Windows Refresh. From the Start screen, type h, and then select Help and Support. ● If you created. Minimized Image Recovery installs only drivers and hardware-enabling applications. For more information, see Removing the HP Recovery partition on your personal files and data, you can choose the System Recovery option from the HP Recovery media. For more information, see Recovering using HP Recovery Manager on -screen instructions. ● If you need to restore your...
... the backups you want to reset your computer using Windows Refresh. From the Start screen, type h, and then select Help and Support. ● If you created. Minimized Image Recovery installs only drivers and hardware-enabling applications. For more information, see Removing the HP Recovery partition on your personal files and data, you can choose the System Recovery option from the HP Recovery media. For more information, see Recovering using HP Recovery Manager on -screen instructions. ● If you need to restore your...
User Guide - Windows 8
Page 74
... 47 removing 46 replacing 45 memory module compartment, identifying 11 microphone connecting 18 minimized image creating 61 minimized image recovery 61 mouse, external setting preferences 22 music 18 mute light, identifying 8 N network cable LAN requirements 17 network jack, identifying 5 num lock key, identifying 28 O operating environment 63 optical drive light, identifying 3 optical drive, identifying 3 optional external devices, using 38 66 Index original system recovery 61 P passwords Setup Utility (BIOS) 51 Windows 51 pinching TouchPad gesture 24 ports external monitor 5 HDMI 5, 19 USB...
... 47 removing 46 replacing 45 memory module compartment, identifying 11 microphone connecting 18 minimized image creating 61 minimized image recovery 61 mouse, external setting preferences 22 music 18 mute light, identifying 8 N network cable LAN requirements 17 network jack, identifying 5 num lock key, identifying 28 O operating environment 63 optical drive light, identifying 3 optical drive, identifying 3 optional external devices, using 38 66 Index original system recovery 61 P passwords Setup Utility (BIOS) 51 Windows 51 pinching TouchPad gesture 24 ports external monitor 5 HDMI 5, 19 USB...