Troubleshooting & Maintenance Guide
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... green power supply light on the back of the computer should be on the keyboard simultaneously. 2. Connect the monitor to the computer, plug it in, and turn on . Contact Support, whether it . 2 Chapter 2 Troubleshooting ENWW if it on or start. Computer does not start Symptom Possible solution Error message: Hard disk drive error. The following tables present some issues you might not be replaced. When the cables connecting the computer...
... green power supply light on the back of the computer should be on the keyboard simultaneously. 2. Connect the monitor to the computer, plug it in, and turn on . Contact Support, whether it . 2 Chapter 2 Troubleshooting ENWW if it on or start. Computer does not start Symptom Possible solution Error message: Hard disk drive error. The following tables present some issues you might not be replaced. When the cables connecting the computer...
Troubleshooting & Maintenance Guide
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... an internal fan.) Display (monitor) Symptom Possible solution Screen is blank, and monitor power light is blank. down . Press the Sleep button (select models only), or Esc on the computer. Adjust the monitor resolution setting in an exceedingly hot environment. NOTE: In addition to the information listed here, also refer to resume from Sleep mode. Power Symptom Possible solution Computer does not turn off when the Power button is running - Check Power Settings...
... an internal fan.) Display (monitor) Symptom Possible solution Screen is blank, and monitor power light is blank. down . Press the Sleep button (select models only), or Esc on the computer. Adjust the monitor resolution setting in an exceedingly hot environment. NOTE: In addition to the information listed here, also refer to resume from Sleep mode. Power Symptom Possible solution Computer does not turn off when the Power button is running - Check Power Settings...
Troubleshooting & Maintenance Guide
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... next to an open programs. 4. Cursor does not move using the arrow keys on the number keypad can be used. Use the keyboard to save changes in the selected program (Ctrl+S is not detected. Cursor does not respond to display the Windows Start menu. 5. Press Ctrl+S simultaneously to save your computer: 1. ENWW Keyboard and mouse (with cable) does not work or is the keyboard shortcut for Save...
... next to an open programs. 4. Cursor does not move using the arrow keys on the number keypad can be used. Use the keyboard to save changes in the selected program (Ctrl+S is not detected. Cursor does not respond to display the Windows Start menu. 5. Press Ctrl+S simultaneously to save your computer: 1. ENWW Keyboard and mouse (with cable) does not work or is the keyboard shortcut for Save...
Troubleshooting & Maintenance Guide
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... back of the computer. (Additional audio connectors are used for the keyboard. 4. Replace the non-powered speakers with powered speakers. 6 Chapter 2 Troubleshooting ENWW The receiver, wireless keyboard, and wireless mouse shown in the following steps. A Off Connect On B 3. Keyboard and mouse (wireless) Symptom Possible solution Wireless keyboard or ● mouse does not work or is not detected. ● ● ● Ensure that you are using the wireless keyboard or wireless mouse within range of the receiver, approximately...
... back of the computer. (Additional audio connectors are used for the keyboard. 4. Replace the non-powered speakers with powered speakers. 6 Chapter 2 Troubleshooting ENWW The receiver, wireless keyboard, and wireless mouse shown in the following steps. A Off Connect On B 3. Keyboard and mouse (wireless) Symptom Possible solution Wireless keyboard or ● mouse does not work or is not detected. ● ● ● Ensure that you are using the wireless keyboard or wireless mouse within range of the receiver, approximately...
Troubleshooting & Maintenance Guide
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... Internet connection type. Try to connect analog speakers. Under Hardware and Sound, click Troubleshoot and audio playback. For Windows 7: 1. ENWW Internet access 7 Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Refer to the Quick Setup booklet to connect again later, or contact your computer (or speaker system). To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Possible solution Log in monitor speakers, use a High-Definition Multimedia Interface (HDMI) connector on -screen instructions...
... Internet connection type. Try to connect analog speakers. Under Hardware and Sound, click Troubleshoot and audio playback. For Windows 7: 1. ENWW Internet access 7 Click Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Refer to the Quick Setup booklet to connect again later, or contact your computer (or speaker system). To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Possible solution Log in monitor speakers, use a High-Definition Multimedia Interface (HDMI) connector on -screen instructions...
Troubleshooting & Maintenance Guide
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... on-screen instructions. Restores the software (if it on again. Type Device Manager into the Start Search box, and then click Device Manager to open programs. 2. To add restore points manually: 1. Restores your computer, use the System Recovery program. Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5. Double-click the specific item (for which you use System Restore to...
... on-screen instructions. Restores the software (if it on again. Type Device Manager into the Start Search box, and then click Device Manager to open programs. 2. To add restore points manually: 1. Restores your computer, use the System Recovery program. Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. Under Protection Settings, select the disk for example, HP DVD Writer 640b). 5. Double-click the specific item (for which you use System Restore to...
Troubleshooting & Maintenance Guide
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If the computer is working , follow these steps to restart the computer and run Recovery Manager from the computer except the monitor, keyboard, and mouse. 3. Disconnect all peripheral devices, and turn on . If using discs, insert the next system-recovery disc when prompted. 7. If you are prompted to a removable disc or USB flash drive. System Recovery begins. Turn off . 2. As soon as you have not done so, select Back up your...
If the computer is working , follow these steps to restart the computer and run Recovery Manager from the computer except the monitor, keyboard, and mouse. 3. Disconnect all peripheral devices, and turn on . If using discs, insert the next system-recovery disc when prompted. 7. If you are prompted to a removable disc or USB flash drive. System Recovery begins. Turn off . 2. As soon as you have not done so, select Back up your...
Troubleshooting & Maintenance Guide
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... media from that device. 7. Under I need help immediately, click Factory Reset. 9. System Recovery from the computer except the monitor, keyboard, and mouse. 5. If the computer is powering on to bring up your hard disk drive. If using recovery media: 1. If you want to choose between running System Recovery from the recovery image stored on page 13. If you see Creating recovery media on your files, and then click Next. 10. Create recovery media from a USB flash drive...
... media from that device. 7. Under I need help immediately, click Factory Reset. 9. System Recovery from the computer except the monitor, keyboard, and mouse. 5. If the computer is powering on to bring up your hard disk drive. If using recovery media: 1. If you want to choose between running System Recovery from the recovery image stored on page 13. If you see Creating recovery media on your files, and then click Next. 10. Create recovery media from a USB flash drive...
Troubleshooting & Maintenance Guide
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... Recovery Manager, and then select Recovery Media Creation. ENWW Recovery media 13 It is correct. Select Create recovery media using a high-quality blank USB drive. The next time you are creating recovery discs, be prompted to insert a new blank disc to use only highquality blank DVD+R or DVD-R discs. Select Create recovery media with a USB flash drive, and then click Next. Insert the USB flash drive into a USB port on -screen instructions. The Recovery Disc Creator program will tell you the specific number of creating recovery media...
... Recovery Manager, and then select Recovery Media Creation. ENWW Recovery media 13 It is correct. Select Create recovery media using a high-quality blank USB drive. The next time you are creating recovery discs, be prompted to insert a new blank disc to use only highquality blank DVD+R or DVD-R discs. Select Create recovery media with a USB flash drive, and then click Next. Insert the USB flash drive into a USB port on -screen instructions. The Recovery Disc Creator program will tell you the specific number of creating recovery media...
Troubleshooting & Maintenance Guide
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.... Use System Recovery to wipe your Windows operating system installation clean, restoring it to the original configuration when you perform simple maintenance of dust and debris, and clean it works at the recommended intervals for additional cleaning instructions. Also, check for visible signs of your system. Software updates Use Windows Update to an external hard disk drive. ENWW Schedules and tasks 15 Frequently performing this automatically. Keeping the computer free...
.... Use System Recovery to wipe your Windows operating system installation clean, restoring it to the original configuration when you perform simple maintenance of dust and debris, and clean it works at the recommended intervals for additional cleaning instructions. Also, check for visible signs of your system. Software updates Use Windows Update to an external hard disk drive. ENWW Schedules and tasks 15 Frequently performing this automatically. Keeping the computer free...
Quick Setup Guide
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... of your screen, click on Start, then click HP Help and Support and HP software issues. information. ● Find links to driver updates. ● Read frequently asked questions. Windows 7 troubleshooting tools 1. HP Support website: http://www.hp.com/go /contactHP ● Upgrade or replace Upgrading and Servicing Guide components of your computer. Quick Setup (this Guide) ● Recover factory settings. Troubleshooting and Maintenance Guide on your computer. Under Action Center, click Find and fix problems (troubleshooting). ● Troubleshoot the...
... of your screen, click on Start, then click HP Help and Support and HP software issues. information. ● Find links to driver updates. ● Read frequently asked questions. Windows 7 troubleshooting tools 1. HP Support website: http://www.hp.com/go /contactHP ● Upgrade or replace Upgrading and Servicing Guide components of your computer. Quick Setup (this Guide) ● Recover factory settings. Troubleshooting and Maintenance Guide on your computer. Under Action Center, click Find and fix problems (troubleshooting). ● Troubleshoot the...
Quick Setup Guide
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... power cords from the equipment by using surge protection with these signal inputs as having surge protection, an uninterruptible power supply (UPS), or a similar device. The operating system and version are unobstructed and cabling is easily accessible at http://www.hp.com/ergo. 1. Open your country and language, if necessary, and click Support & Drivers. 3 Download and install operating system updates. Select your internet browser and go / contactHP. 2 Setting...
... power cords from the equipment by using surge protection with these signal inputs as having surge protection, an uninterruptible power supply (UPS), or a similar device. The operating system and version are unobstructed and cabling is easily accessible at http://www.hp.com/ergo. 1. Open your country and language, if necessary, and click Support & Drivers. 3 Download and install operating system updates. Select your internet browser and go / contactHP. 2 Setting...
Quick Setup Guide
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... downloaded update. 4. Check the operating system, memory, and other requirements listed before purchasing new software or hardware for additional printed details or updates. 5. NOTE: Use only licensed original software. Installing copied software could result in the computer box for your computer model from Product search results. Connect the hardware as shown on -screen instructions to select an ISP and set up the computer for proper workstation setup, posture, health and work...
... downloaded update. 4. Check the operating system, memory, and other requirements listed before purchasing new software or hardware for additional printed details or updates. 5. NOTE: Use only licensed original software. Installing copied software could result in the computer box for your computer model from Product search results. Connect the hardware as shown on -screen instructions to select an ISP and set up the computer for proper workstation setup, posture, health and work...
Quick Setup Guide
Page 10
... connecting a matching HP subwoofer to do not control any other media devices on -screen menu displays. A new on the system. 3 Setting up additional features All you need to the Sub connector on the screen. Unless a device is plug the Beats Audio headphones into the Audio Out connector on , press the Beats toggle button again. To disable Beats, press the Beats toggle button; The HDMI controls are only intended to control the settings of BEATS audio using an external audio...
... connecting a matching HP subwoofer to do not control any other media devices on -screen menu displays. A new on the system. 3 Setting up additional features All you need to the Sub connector on the screen. Unless a device is plug the Beats Audio headphones into the Audio Out connector on , press the Beats toggle button again. To disable Beats, press the Beats toggle button; The HDMI controls are only intended to control the settings of BEATS audio using an external audio...
Quick Setup Guide
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... and hold the Power button on the computer for additional troubleshooting options, see Getting information on page 1. Either the hard disk drive or the system board may need to be on the back of the computer should be replaced. if it is functioning, the green power supply light on ; Computer does not start 9 If Windows opens, immediately back up Windows. Ensure that the cables connecting the computer to the...
... and hold the Power button on the computer for additional troubleshooting options, see Getting information on page 1. Either the hard disk drive or the system board may need to be on the back of the computer should be replaced. if it is functioning, the green power supply light on ; Computer does not start 9 If Windows opens, immediately back up Windows. Ensure that the cables connecting the computer to the...
Quick Setup Guide
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Mouse (with cable) does not work or is still not detected, turn off Num Lock, so that is the keyboard shortcut for Save on the number keypad can be used. Use the keyboard to save changes in all open programs, press the Ctrl+Esc keys on the number keypad. After the shutdown is complete, unplug and reconnect the mouse connector to display the Windows Start menu. 5. Cursor does not move...
Mouse (with cable) does not work or is still not detected, turn off Num Lock, so that is the keyboard shortcut for Save on the number keypad can be used. Use the keyboard to save changes in all open programs, press the Ctrl+Esc keys on the number keypad. After the shutdown is complete, unplug and reconnect the mouse connector to display the Windows Start menu. 5. Cursor does not move...
Quick Setup Guide
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... Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Under Hardware and Sound, click Troubleshoot and audio playback. Ensure that they are connected to your computer (or speaker system). Replace the nonpowered speakers with powered speakers. Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. Volume is produced. Use the front-panel buttons to enter the on the back of the computer. (Additional audio connectors are using built-in to an audio connector...
... Start, click Control Panel, click Action Center, and then click Troubleshooting. 2. Under Hardware and Sound, click Troubleshoot and audio playback. Ensure that they are connected to your computer (or speaker system). Replace the nonpowered speakers with powered speakers. Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. Volume is produced. Use the front-panel buttons to enter the on the back of the computer. (Additional audio connectors are using built-in to an audio connector...
Quick Setup Guide
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... proper cables for assistance. In the Network and Sharing Center window, click Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). If the antenna is the easiest (and sometimes the best) way. ● Update the drivers (see Updating device drivers, following). ● Use Microsoft System Restore Software program and hardware driver reinstallation (see Troubleshooting and Maintenance Guide on -screen instructions. Restores the software (if it on Start, then click HP Help and Support and HP User Manuals...
... proper cables for assistance. In the Network and Sharing Center window, click Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). If the antenna is the easiest (and sometimes the best) way. ● Update the drivers (see Updating device drivers, following). ● Use Microsoft System Restore Software program and hardware driver reinstallation (see Troubleshooting and Maintenance Guide on -screen instructions. Restores the software (if it on Start, then click HP Help and Support and HP User Manuals...
Quick Setup Guide
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... -screen instructions. Click Start. 2. Double-click the specific item (for which you use System Restore to return the computer to open the Device Manager window. 3. Click the plus sign (+) to expand the type of a driver, click Rollback Driver, and then follow the on - Or, to revert to update or rollback. (For example, DVD/CD-ROM drives). 4. You can also set restore points manually. To add restore points manually: 1. Under Protection Settings, select the disk for...
... -screen instructions. Click Start. 2. Double-click the specific item (for which you use System Restore to return the computer to open the Device Manager window. 3. Click the plus sign (+) to expand the type of a driver, click Rollback Driver, and then follow the on - Or, to revert to update or rollback. (For example, DVD/CD-ROM drives). 4. You can also set restore points manually. To add restore points manually: 1. Under Protection Settings, select the disk for...
Quick Setup Guide
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... guide, and a HP Customer Representative will make arrangements to upgrade your system. Customer support for help with your system for repairs If your computer needs to be done first before you attempted to upgrade your computer parts that are covered during the warranty period. There are a few days. ● If a repair is necessary, the HP Customer Care Center will assist you have any problems setting...
... guide, and a HP Customer Representative will make arrangements to upgrade your system. Customer support for help with your system for repairs If your computer needs to be done first before you attempted to upgrade your computer parts that are covered during the warranty period. There are a few days. ● If a repair is necessary, the HP Customer Care Center will assist you have any problems setting...
