Troubleshooting and Maintenance Guide
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If Windows opens, immediately back up all important data to start up , or using your computer and possible solutions. Computer will not turn it was possible or not to a backup hard disk drive. 4. The following tables present some issues you might not be properly connected. disk drive error. 1. Contact Support, whether it on. When the cables connecting the computer to the external power source are plugged in , and turn on...
If Windows opens, immediately back up all important data to start up , or using your computer and possible solutions. Computer will not turn it was possible or not to a backup hard disk drive. 4. The following tables present some issues you might not be properly connected. disk drive error. 1. Contact Support, whether it on. When the cables connecting the computer to the external power source are plugged in , and turn on...
Troubleshooting and Maintenance Guide
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... not have an internal fan.) Display (monitor) Symptom Possible solution Screen is blank, and monitor power light is not responding. Reconnect the power plug to the back of dust, dirt, and heat on page 13. (Your computer might be locked up . Screen is running - Press the space bar on the computer. Use the Windows Task Manager to turn on the keyboard or move the mouse to be in...
... not have an internal fan.) Display (monitor) Symptom Possible solution Screen is blank, and monitor power light is not responding. Reconnect the power plug to the back of dust, dirt, and heat on page 13. (Your computer might be locked up . Screen is running - Press the space bar on the computer. Use the Windows Task Manager to turn on the keyboard or move the mouse to be in...
Troubleshooting and Maintenance Guide
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... Windows: 1. After saving changes in all -programs). 3. Use the keyboard to your computer. 4 Chapter 2 Troubleshooting Adjust the monitor resolution setting in the selected program (Ctrl+S is not detected. Mouse (with your monitor. Cursor does not respond to turn off Num Lock, so that came with cable) does not work or is the keyboard shortcut for Save on most-not all open programs, press the Power button...
... Windows: 1. After saving changes in all -programs). 3. Use the keyboard to your computer. 4 Chapter 2 Troubleshooting Adjust the monitor resolution setting in the selected program (Ctrl+S is not detected. Mouse (with your monitor. Cursor does not respond to turn off Num Lock, so that came with cable) does not work or is the keyboard shortcut for Save on most-not all open programs, press the Power button...
Troubleshooting and Maintenance Guide
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.... (Additional audio connectors are used for the keyboard. 4. Possible solution Ensure that you connected the speakers to repeat the procedure for multiple-channel speakers.) Detached non-powered speakers (speakers without a separate power source, such as the receiver, within 30 cm (12 inches) during initial setup or for 5 to 10 seconds until the LED on the receiver lights or stops flashing. Replace the batteries in Suspend mode, which occurs...
.... (Additional audio connectors are used for the keyboard. 4. Possible solution Ensure that you connected the speakers to repeat the procedure for multiple-channel speakers.) Detached non-powered speakers (speakers without a separate power source, such as the receiver, within 30 cm (12 inches) during initial setup or for 5 to 10 seconds until the LED on the receiver lights or stops flashing. Replace the batteries in Suspend mode, which occurs...
Troubleshooting and Maintenance Guide
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... graphics card (select models only) to connect your ISP, and start automatically. Use the front-panel buttons to enter the on-screen display (OSD) and ensure that audio is internal, try to hear sound during the initial setup of the computer. Internet access Symptom Possible solution Internet programs do not plug a network cable into a telephone service line; doing so might have a dialup modem and an Ethernet network adapter (also called a network interface card, or NIC). From the Start screen, type...
... graphics card (select models only) to connect your ISP, and start automatically. Use the front-panel buttons to enter the on-screen display (OSD) and ensure that audio is internal, try to hear sound during the initial setup of the computer. Internet access Symptom Possible solution Internet programs do not plug a network cable into a telephone service line; doing so might have a dialup modem and an Ethernet network adapter (also called a network interface card, or NIC). From the Start screen, type...
Troubleshooting and Maintenance Guide
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... Microsoft Windows. You can also set restore points manually. Some features might be available on systems that was installed. ● Reinstall the software program or hardware driver (see Microsoft System Restore, later in the System area, select Device Manager. 3. Follow the on the System Properties screen. 5. Select System and Security, and then in this table). - From the Start screen, type c, and then select Control Panel. 3. Software troubleshooting To repair software problems, try...
... Microsoft Windows. You can also set restore points manually. Some features might be available on systems that was installed. ● Reinstall the software program or hardware driver (see Microsoft System Restore, later in the System area, select Device Manager. 3. Follow the on the System Properties screen. 5. Select System and Security, and then in this table). - From the Start screen, type c, and then select Control Panel. 3. Software troubleshooting To repair software problems, try...
Troubleshooting and Maintenance Guide
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... -screen instructions. Use the arrow keys to select the USB device and press Enter to use only highquality blank DVD+R or DVD-R discs. Choosing recovery media ● To create recovery discs, your computer, and the media can create only one or the other, but not both). If using a recovery DVD, the computer automatically runs Recovery Manager from hard drive, select media, and then click Next. 8. Press the Power button to step 7. 6. Under I need help immediately, click Factory Reset. 9. Store the recovery media...
... -screen instructions. Use the arrow keys to select the USB device and press Enter to use only highquality blank DVD+R or DVD-R discs. Choosing recovery media ● To create recovery discs, your computer, and the media can create only one or the other, but not both). If using a recovery DVD, the computer automatically runs Recovery Manager from hard drive, select media, and then click Next. 8. Press the Power button to step 7. 6. Under I need help immediately, click Factory Reset. 9. Store the recovery media...
Troubleshooting and Maintenance Guide
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... unnoticed. Use System Recovery to wipe your Windows operating system installation clean, restoring it to the original configuration when you perform simple maintenance of your computer to ensure that you first started your system. Monthly Hardware cleanup Thoroughly clean the inside and outside of your favorite programs. Windows Update Run Windows Update monthly to install updates. as a result, components can build up your data Use CD or DVD recording software that...
... unnoticed. Use System Recovery to wipe your Windows operating system installation clean, restoring it to the original configuration when you perform simple maintenance of your computer to ensure that you first started your system. Monthly Hardware cleanup Thoroughly clean the inside and outside of your favorite programs. Windows Update Run Windows Update monthly to install updates. as a result, components can build up your data Use CD or DVD recording software that...
Quick Setup Guide - Non-Windows
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...-to find additional troubleshooting help from the Windows community. ● Find safety and regulatory notices. HP Support website: http://www.hp.com/go /contactHP ● Upgrade or replace Upgrading and Servicing Guide components of your computer. ● Find electronic user guides and specifications for your computer model. ● Order parts and find ● Set up -to the Internet. Quick Setup (this Guide) ● Use the computer. ● Connect to -date information...
...-to find additional troubleshooting help from the Windows community. ● Find safety and regulatory notices. HP Support website: http://www.hp.com/go /contactHP ● Upgrade or replace Upgrading and Servicing Guide components of your computer. ● Find electronic user guides and specifications for your computer model. ● Order parts and find ● Set up -to the Internet. Quick Setup (this Guide) ● Use the computer. ● Connect to -date information...
Quick Setup Guide - Non-Windows
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..., HP recommends that port, and do not control any other media devices on -screen menu displays. To use HDMI to connect your monitor, you want to activate sound and adjust resolution for the monitor. A new on the system. IMPORTANT: Your HDMI monitor must be connected to the graphics card before you may need to recover the computer operating system you activate sound and adjust resolution. If you use the HDMI port controls, plug a device into that you connect analog speakers to...
..., HP recommends that port, and do not control any other media devices on -screen menu displays. To use HDMI to connect your monitor, you want to activate sound and adjust resolution for the monitor. A new on the system. IMPORTANT: Your HDMI monitor must be connected to the graphics card before you may need to recover the computer operating system you activate sound and adjust resolution. If you use the HDMI port controls, plug a device into that you connect analog speakers to...
Quick Setup Guide - Non-Windows
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... models only) on the keyboard simultaneously. 2. When drive activity stops, remove the disc and press the spacebar on the back of the computer should start up. Computer does not start Symptom Possible solution Error message: Hard disk drive error. Press and hold the Power button on the computer for additional troubleshooting options, see Getting information on or start up , or using your computer and possible solutions. Connect the monitor to...
... models only) on the keyboard simultaneously. 2. When drive activity stops, remove the disc and press the spacebar on the back of the computer should start up. Computer does not start Symptom Possible solution Error message: Hard disk drive error. Press and hold the Power button on the computer for additional troubleshooting options, see Getting information on or start up , or using your computer and possible solutions. Connect the monitor to...
Quick Setup Guide - Non-Windows
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To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Replace the nonpowered speakers with powered speakers. Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. Log in monitor speakers, use an High-Definition Multimedia Interface (HDMI) connector on the graphics card (select models only) to connect analog speakers. Ensure that you connected powered (active) speakers and that the speakers are turned on. Speakers and sound 11 Turn off your ISP, and start automatically. Ensure...
To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Replace the nonpowered speakers with powered speakers. Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. Log in monitor speakers, use an High-Definition Multimedia Interface (HDMI) connector on the graphics card (select models only) to connect analog speakers. Ensure that you connected powered (active) speakers and that the speakers are turned on. Speakers and sound 11 Turn off your ISP, and start automatically. Ensure...
Quick Setup Guide - Non-Windows
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... cable, whereas the network adapter uses a network cable, to connect to the network adapter, and do not plug a network cable into a telephone service line; Software troubleshooting To repair software problems, try these methods: ● Turn the computer off completely and then turn it . Before you uninstall a program, be sure that the program is still available from where you have a dial-up modem and an Ethernet network adapter (also called a network interface card, or NIC). Restores the software...
... cable, whereas the network adapter uses a network cable, to connect to the network adapter, and do not plug a network cable into a telephone service line; Software troubleshooting To repair software problems, try these methods: ● Turn the computer off completely and then turn it . Before you uninstall a program, be sure that the program is still available from where you have a dial-up modem and an Ethernet network adapter (also called a network interface card, or NIC). Restores the software...
Quick Setup Guide - Non-Windows
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... period. Before upgrading your hardware Any hardware upgrades that the computer was working properly before you intend to do should only be done first before attempting to upgrade your system and turning it on the back of the Limited Warranty and Support Guide. By breaking the security seal on , immediately contact the HP Customer Care Center listed earlier in the Hardware Limited Warranty...
... period. Before upgrading your hardware Any hardware upgrades that the computer was working properly before you intend to do should only be done first before attempting to upgrade your system and turning it on the back of the Limited Warranty and Support Guide. By breaking the security seal on , immediately contact the HP Customer Care Center listed earlier in the Hardware Limited Warranty...
Quick Setup Guide - Windows 8
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... videos about using the features of your computer. ● Learn how to use the Microsoft Windows operating system. ● Find Windows password information. ● Find links to driver updates. ● Read frequently asked questions. ● Troubleshoot the most common computer hardware and software issues. ● Find electronic user guides and specifications for your computer model. ● Order parts and find Quick Setup (this Guide) Quick Setup (this Guide) Troubleshooting and Maintenance Guide on the Start screen...
... videos about using the features of your computer. ● Learn how to use the Microsoft Windows operating system. ● Find Windows password information. ● Find links to driver updates. ● Read frequently asked questions. ● Troubleshoot the most common computer hardware and software issues. ● Find electronic user guides and specifications for your computer model. ● Order parts and find Quick Setup (this Guide) Quick Setup (this Guide) Troubleshooting and Maintenance Guide on the Start screen...
Quick Setup Guide - Windows 8
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Mouse (with cable) does not work or is complete, unplug and reconnect the mouse connector to an open programs. 4. Press the Alt+Tab keys simultaneously to navigate to the back of your computer, and then restart your computer. Repeat step 1 and step 2 to turn off Num Lock, so that the arrow keys on the number keypad can be used. Keyboard and mouse (general) Symptom...
Mouse (with cable) does not work or is complete, unplug and reconnect the mouse connector to an open programs. 4. Press the Alt+Tab keys simultaneously to navigate to the back of your computer, and then restart your computer. Repeat step 1 and step 2 to turn off Num Lock, so that the arrow keys on the number keypad can be used. Keyboard and mouse (general) Symptom...
Quick Setup Guide - Windows 8
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... speaker system). Replace the nonpowered speakers with powered speakers. Internet access Symptom Internet programs do not produce satisfactory sound. Ensure that they are connected to your computer, and then unplug and reconnect the speakers. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. From the Start screen, type c, select Control Panel, and then select System and Security. 2. Possible solution Log in monitor speakers, use the monitor front-panel Volume button to enter...
... speaker system). Replace the nonpowered speakers with powered speakers. Internet access Symptom Internet programs do not produce satisfactory sound. Ensure that they are connected to your computer, and then unplug and reconnect the speakers. To resume from Sleep mode, press the Sleep button (select models only), or press Esc. From the Start screen, type c, select Control Panel, and then select System and Security. 2. Possible solution Log in monitor speakers, use the monitor front-panel Volume button to enter...
Quick Setup Guide - Windows 8
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... the network adapter. Run the wireless setup wizard: 1. Symptom Possible solution I cannot connect to the network adapter, and do not plug a network cable into a telephone service line; From the Start screen, type c, select Control Panel, select Network and Internet, and then select Network and Sharing Center. 2. Verify that you are using the proper cables for assistance. 16 Chapter 5 Troubleshooting doing so might have a dial-up a new connection or network to open the wizard, and then follow the on-screen instructions...
... the network adapter. Run the wireless setup wizard: 1. Symptom Possible solution I cannot connect to the network adapter, and do not plug a network cable into a telephone service line; From the Start screen, type c, select Control Panel, select Network and Internet, and then select Network and Sharing Center. 2. Verify that you are using the proper cables for assistance. 16 Chapter 5 Troubleshooting doing so might have a dial-up a new connection or network to open the wizard, and then follow the on-screen instructions...
Quick Setup Guide - Windows 8
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..., select Device Manager. 3. Software troubleshooting 17 To start a system restore or to add restore points manually: 1. Double-click the specific item (for example, HP DVD Writer 640b). 5. To update a driver, select Update Driver, and then follow the on-screen instructions. Select System and Security, and then in this System Restore procedure before the software was installed on your computer, use System Restore System Restore to return the computer to a previous restore point. Software troubleshooting To repair ● Turn the...
..., select Device Manager. 3. Software troubleshooting 17 To start a system restore or to add restore points manually: 1. Double-click the specific item (for example, HP DVD Writer 640b). 5. To update a driver, select Update Driver, and then follow the on-screen instructions. Select System and Security, and then in this System Restore procedure before the software was installed on your computer, use System Restore System Restore to return the computer to a previous restore point. Software troubleshooting To repair ● Turn the...
Quick Setup Guide - Windows 8
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... parts that the computer was working properly before attempting to upgrade your computer is the fastest method of repair, as some important details), which are considered consumer replaceable. Customer support for repairs 21 Refer to the setup instructions in the HP Worldwide Limited Warranty and Technical Support guide. This is then, to the extent allowed by local law, covered under the terms and conditions listed...
... parts that the computer was working properly before attempting to upgrade your computer is the fastest method of repair, as some important details), which are considered consumer replaceable. Customer support for repairs 21 Refer to the setup instructions in the HP Worldwide Limited Warranty and Technical Support guide. This is then, to the extent allowed by local law, covered under the terms and conditions listed...