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... switch, or fuse. The cable is selected. correctly. Verify that the power amber lights on ? plugged in Microsoft Windows. Verify that you are using the correct Use a...other devices to the device. There is connected to failed power 1. If the error persists, contact HP Customer Contact Center. No power due to a grounded power source, 2. When...● Basic troubleshooting checklist ● Troubleshooting tools ● Known Issues for the HP LaserJet P2015 printer Basic troubleshooting checklist Use the following steps when trying to send a print job correct ...
... switch, or fuse. The cable is selected. correctly. Verify that the power amber lights on ? plugged in Microsoft Windows. Verify that you are using the correct Use a...other devices to the device. There is connected to failed power 1. If the error persists, contact HP Customer Contact Center. No power due to a grounded power source, 2. When...● Basic troubleshooting checklist ● Troubleshooting tools ● Known Issues for the HP LaserJet P2015 printer Basic troubleshooting checklist Use the following steps when trying to send a print job correct ...
HP LaserJet P2015 - User Guide
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... Contact HP support ...75 Status-light patterns ...76 Common Macintosh problems ...83 HP postscript level 3 emulation errors 86 Media problem solving ...87 Printed page is different than what appeared on screen 89 Garbled, incorrect, or incomplete text 89 Missing graphics or text, or blank pages 89 Page format is different than on another HP LaserJet printer 90...
... Contact HP support ...75 Status-light patterns ...76 Common Macintosh problems ...83 HP postscript level 3 emulation errors 86 Media problem solving ...87 Printed page is different than what appeared on screen 89 Garbled, incorrect, or incomplete text 89 Missing graphics or text, or blank pages 89 Page format is different than on another HP LaserJet printer 90...
HP LaserJet P2015 - User Guide
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... 7 When the print cartridge is out of the printer, the Toner light blinks. 3 Paper out light: Indicates that the printer is out of paper. 4 Attention light: Indicates that the print cartridge door is open or other errors exist. 5 Ready light: Indicates that the printer is ready to print. 6 Go button and light. 7 Cancel button: To cancel the print job...
... 7 When the print cartridge is out of the printer, the Toner light blinks. 3 Paper out light: Indicates that the printer is out of paper. 4 Attention light: Indicates that the print cartridge door is open or other errors exist. 5 Ready light: Indicates that the printer is ready to print. 6 Go button and light. 7 Cancel button: To cancel the print job...
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7 Problem solving This chapter provides information on the following topics: ● Finding the solution ● Status-light patterns ● Common Macintosh problems ● HP postscript level 3 emulation errors ● Media problem solving ● Printed page is different than what appeared on screen ● Printer software problems ● Improve print quality ● Clearing jams ● Network setup problem solving ENWW 73
7 Problem solving This chapter provides information on the following topics: ● Finding the solution ● Status-light patterns ● Common Macintosh problems ● HP postscript level 3 emulation errors ● Media problem solving ● Printed page is different than what appeared on screen ● Printer software problems ● Improve print quality ● Clearing jams ● Network setup problem solving ENWW 73
HP LaserJet P2015 - User Guide
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... the Go button. Table 7-2 Control-panel light messages (continued) Light status State of the printer Action Manual Feed or Continuable Error This state can be reached in the following circumstances: ● Manual feed ● General continuable error ● Memory configuration error ● Personality/Job related error To recover from the error and print whatever data is unsuccessful, the...
... the Go button. Table 7-2 Control-panel light messages (continued) Light status State of the printer Action Manual Feed or Continuable Error This state can be reached in the following circumstances: ● Manual feed ● General continuable error ● Memory configuration error ● Personality/Job related error To recover from the error and print whatever data is unsuccessful, the...
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For more information about the light pattern now displayed, see Table 7-3 Accessory error indicators. Accessory Error To display additional error information, press the Go button. The light pattern changes. Table 7-2 Control-panel light messages (continued) Light status State of the printer Fatal Error Action ● Turn off the printer, wait 10 seconds, and turn on the printer. ● If you release the Go button, the printer returns to resolve the problem, Contact HP support. ENWW Status-light patterns 79 When you are unable to the initial Accessory Error state.
For more information about the light pattern now displayed, see Table 7-3 Accessory error indicators. Accessory Error To display additional error information, press the Go button. The light pattern changes. Table 7-2 Control-panel light messages (continued) Light status State of the printer Fatal Error Action ● Turn off the printer, wait 10 seconds, and turn on the printer. ● If you release the Go button, the printer returns to resolve the problem, Contact HP support. ENWW Status-light patterns 79 When you are unable to the initial Accessory Error state.
HP LaserJet P2015 - User Guide
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Load acceptable paper or other media. See Supported paper and other media. Table 7-3 Accessory error indicators Accessory error Attention light DIMM slot incompatible error Off Ready light Off Go light On 82 Chapter 7 Problem solving ENWW Press the Go button to override the condition. Paper Mount The loaded paper or other media. Table 7-2 Control-panel light messages (continued) Light status State of the printer Paper Out Action Load paper or other media is not supported.
Load acceptable paper or other media. See Supported paper and other media. Table 7-3 Accessory error indicators Accessory error Attention light DIMM slot incompatible error Off Ready light Off Go light On 82 Chapter 7 Problem solving ENWW Press the Go button to override the condition. Paper Mount The loaded paper or other media. Table 7-2 Control-panel light messages (continued) Light status State of the printer Paper Out Action Load paper or other media is not supported.
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...cable. 84 Chapter 7 Problem solving ENWW Cause Solution This problem is selected. If you are connected correctly, the printer is on, and the ready light is not installed. Replace the interface cable. Open print monitor and select Start Jobs. Verify that you wanted....might need the Apple USB Adapter Card Support software. When connected with a USB cable, the printer does not appear in the Print Center or Printer Setup Utility. Cause This error occurs when the software for instructions. Software troubleshooting ● Check that your Macintosh supports USB. ...
...cable. 84 Chapter 7 Problem solving ENWW Cause Solution This problem is selected. If you are connected correctly, the printer is on, and the ready light is not installed. Replace the interface cable. Open print monitor and select Start Jobs. Verify that you wanted....might need the Apple USB Adapter Card Support software. When connected with a USB cable, the printer does not appear in the Print Center or Printer Setup Utility. Cause This error occurs when the software for instructions. Software troubleshooting ● Check that your Macintosh supports USB. ...
HP LaserJet P2015 - User Guide
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... be loose toner in the software and the printer control panel lights. Press the print-cartridge-door button, and then remove the print cartridge from feeding through the printer at one time, reducing media jams. ● The media does not meet HP specifications. This toner clears up after a media...CAUTION To prevent damage to the print cartridge, minimize its exposure to be covered by an error in the printer after a few sheets print. See Load media for more information. ● The printer might result in loose toner on your clothes, wash them in the print-cartridge area,...
... be loose toner in the software and the printer control panel lights. Press the print-cartridge-door button, and then remove the print cartridge from feeding through the printer at one time, reducing media jams. ● The media does not meet HP specifications. This toner clears up after a media...CAUTION To prevent damage to the print cartridge, minimize its exposure to be covered by an error in the printer after a few sheets print. See Load media for more information. ● The printer might result in loose toner on your clothes, wash them in the print-cartridge area,...
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... media path 61 pickup roller (tray 1) 63 pickup roller (tray 2) 66 printer 60 clearing jams 97 configuration HP LaserJet P2015 printer 2 HP LaserJet P2015d printer 2 HP LaserJet P2015dn printer 3 HP LaserJet P2015n printer 3 HP LaserJet P2015x printer 3 Configuration page 46 connecting to the network 11 conserving toner 114 contacting HP 123 control panel HP ToolboxFX settings 52 status-light patterns 76 crooked pages 87 custom-size media 30 D Demo page...
... media path 61 pickup roller (tray 1) 63 pickup roller (tray 2) 66 printer 60 clearing jams 97 configuration HP LaserJet P2015 printer 2 HP LaserJet P2015d printer 2 HP LaserJet P2015dn printer 3 HP LaserJet P2015n printer 3 HP LaserJet P2015x printer 3 Configuration page 46 connecting to the network 11 conserving toner 114 contacting HP 123 control panel HP ToolboxFX settings 52 status-light patterns 76 crooked pages 87 custom-size media 30 D Demo page...
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... 20 printing on 28 letterhead guidelines for using 22 printing on 29 license, software 141 life expectancy, print cartridge 114 light patterns 76 loading media optional tray 3 24 tray 1 24 tray 2 24 M Macintosh driver, accessing 15 driver, installing...printer 4 P pages, skewed 87 paper HP ToolboxFX settings 51 recommended 19 using 20 paper input trays feeding problems, solving 87 PCL 5e 52 pickup roller (tray 1) 63 pickup roller (tray 2) 66 port, USB location 5 ports, troubleshooting Macintosh 84 postscript level 3 emulation driver, HP ToolboxFX settings 53 postscript level 3 emulation errors...
... 20 printing on 28 letterhead guidelines for using 22 printing on 29 license, software 141 life expectancy, print cartridge 114 light patterns 76 loading media optional tray 3 24 tray 1 24 tray 2 24 M Macintosh driver, accessing 15 driver, installing...printer 4 P pages, skewed 87 paper HP ToolboxFX settings 51 recommended 19 using 20 paper input trays feeding problems, solving 87 PCL 5e 52 pickup roller (tray 1) 63 pickup roller (tray 2) 66 port, USB location 5 ports, troubleshooting Macintosh 84 postscript level 3 emulation driver, HP ToolboxFX settings 53 postscript level 3 emulation errors...
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postscript level 3 emulation errors 86 printed page differs from onscreen page 89 printer software problems 91 skewed pages 87 toner scatter outline 96 toner smear 93 toner specks 92 vertical lines 93 vertical repetitive defects 94 wave 95 ... 95 specifications acoustics 126 capacities and ratings 130 electrical 127 environmental 126 media 17 memory 130 physical 129 port availability 130 status alerts, HP ToolboxFX 48 viewing with HP ToolboxFX 48 Status tab, HP ToolboxFX 48 status-light patterns 76 straight-through output door 4 straight-through output path 25, 35 supplies status, viewing with...
postscript level 3 emulation errors 86 printed page differs from onscreen page 89 printer software problems 91 skewed pages 87 toner scatter outline 96 toner smear 93 toner specks 92 vertical lines 93 vertical repetitive defects 94 wave 95 ... 95 specifications acoustics 126 capacities and ratings 130 electrical 127 environmental 126 media 17 memory 130 physical 129 port availability 130 status alerts, HP ToolboxFX 48 viewing with HP ToolboxFX 48 Status tab, HP ToolboxFX 48 status-light patterns 76 straight-through output door 4 straight-through output path 25, 35 supplies status, viewing with...