HP LaserJet P2015 - Software Technical Reference
Page 11
... Advanced page 232 Bonjour page 232 SNMP page ...233 Network Configuration page 234 Password page 234 6 Engineering Details Introduction ...237 Troubleshooting ...238 Basic troubleshooting checklist 238 Troubleshooting tools ...238 File to E-mail utility 239 AccessDeniedUtility.exe 239 FixErr1714 utility 240 Known Issues for the HP LaserJet P2015 printer 240 Uninstall ...241 Uninstall methods ...241 Uninstall component...
... Advanced page 232 Bonjour page 232 SNMP page ...233 Network Configuration page 234 Password page 234 6 Engineering Details Introduction ...237 Troubleshooting ...238 Basic troubleshooting checklist 238 Troubleshooting tools ...238 File to E-mail utility 239 AccessDeniedUtility.exe 239 FixErr1714 utility 240 Known Issues for the HP LaserJet P2015 printer 240 Uninstall ...241 Uninstall methods ...241 Uninstall component...
HP LaserJet P2015 - Software Technical Reference
Page 15
...pop-up message 24 Figure 2-4 Device Status screen ...26 Figure 2-5 Supplies Status screen ...27 Figure 2-6 Device Configuration screen ...28 Figure 2-7 Network Configuration screen ...29 Figure 2-8 Print Information Pages screen ...30 Figure 2-9 Event Log screen ...31 Figure 2-10 ...HP Device Alert - sample error dialog 62 Figure 2-36 HP EWS - sample error dialog 60 Figure 2-35 HP ToolboxFX - Device Configuration page 67 Figure 2-39 HP EWS - Supplies Status page 66 Figure 2-38 HP EWS - sub-folder ...37 Figure 2-15 Animated Demonstrations screen 38 Figure 2-16 HP LaserJet P2015...
...pop-up message 24 Figure 2-4 Device Status screen ...26 Figure 2-5 Supplies Status screen ...27 Figure 2-6 Device Configuration screen ...28 Figure 2-7 Network Configuration screen ...29 Figure 2-8 Print Information Pages screen ...30 Figure 2-9 Event Log screen ...31 Figure 2-10 ...HP Device Alert - sample error dialog 62 Figure 2-36 HP EWS - sample error dialog 60 Figure 2-35 HP ToolboxFX - Device Configuration page 67 Figure 2-39 HP EWS - Supplies Status page 66 Figure 2-38 HP EWS - sub-folder ...37 Figure 2-15 Animated Demonstrations screen 38 Figure 2-16 HP LaserJet P2015...
HP LaserJet P2015 - Software Technical Reference
Page 16
... 100 Figure 3-16 USB install - Welcome screen 97 Figure 3-13 Install Printer Software screen ...98 Figure 3-14 HP LaserJet P2015 CD Browser screen 99 Figure 3-15 USB install - Do Not Block HP Install Wizard Processes dialog box 102 Figure 3-18 USB install - dialog box...HP EWS - Printing page ...71 Figure 2-45 HP EWS - PCL5e page ...71 Figure 2-46 HP EWS - PostScript page ...72 Figure 2-47 HP EWS - IP Configuration page 75 Figure 2-52 HP EWS - SNMP page ...77 Figure 2-55 HP EWS - Network Configuration page 78 Figure 2-56 HP EWS - Password page ...79 Figure 3-1 Configure ...
... 100 Figure 3-16 USB install - Welcome screen 97 Figure 3-13 Install Printer Software screen ...98 Figure 3-14 HP LaserJet P2015 CD Browser screen 99 Figure 3-15 USB install - Do Not Block HP Install Wizard Processes dialog box 102 Figure 3-18 USB install - dialog box...HP EWS - Printing page ...71 Figure 2-45 HP EWS - PCL5e page ...71 Figure 2-46 HP EWS - PostScript page ...72 Figure 2-47 HP EWS - IP Configuration page 75 Figure 2-52 HP EWS - SNMP page ...77 Figure 2-55 HP EWS - Network Configuration page 78 Figure 2-56 HP EWS - Password page ...79 Figure 3-1 Configure ...
HP LaserJet P2015 - Software Technical Reference
Page 69
...; Advanced ● SNMP ● Network Configuration ● Password CAUTION: Changing network settings can cause print-quality problems such as toner specks or smearing. ENWW HP ToolboxFX 51 For network installations, the HP ToolboxFX communicates with the HP LaserJet P2015 printer by using the network settings that appear on the HP LaserJet P2015 printer. Network Settings folder The HP LaserJet P2015n, HP LaserJet P2015dn, and HP LaserJet P2015x printers contain onboard networking support. Over time, this...
...; Advanced ● SNMP ● Network Configuration ● Password CAUTION: Changing network settings can cause print-quality problems such as toner specks or smearing. ENWW HP ToolboxFX 51 For network installations, the HP ToolboxFX communicates with the HP LaserJet P2015 printer by using the network settings that appear on the HP LaserJet P2015 printer. Network Settings folder The HP LaserJet P2015n, HP LaserJet P2015dn, and HP LaserJet P2015x printers contain onboard networking support. Over time, this...
HP LaserJet P2015 - Software Technical Reference
Page 70
... the changes. Figure 2-27 IP Configuration screen The IP Configuration screen shows the host name and domain of the HP LaserJet P2015 printer. After changing these settings, click ...Configuration Protocol (DHCP) server, BOOTP server, or AUTOIP. ● Manual IP. IP Configuration The IP Configuration screen shows the settings for basic Transmission Control Protocol/Internet Protocol (TCP/IP) network configuration. The following IP Address Configuration options are changed. The printer is selected by default. By default, the HP LaserJet P2015 printer uses automatic IP configuration...
... the changes. Figure 2-27 IP Configuration screen The IP Configuration screen shows the host name and domain of the HP LaserJet P2015 printer. After changing these settings, click ...Configuration Protocol (DHCP) server, BOOTP server, or AUTOIP. ● Manual IP. IP Configuration The IP Configuration screen shows the settings for basic Transmission Control Protocol/Internet Protocol (TCP/IP) network configuration. The following IP Address Configuration options are changed. The printer is selected by default. By default, the HP LaserJet P2015 printer uses automatic IP configuration...
HP LaserJet P2015 - Software Technical Reference
Page 71
... Configuration options are available for DNS servers from the network. In the Alternate DNS server field, specify the IP address for the alternate or secondary DNS server for this option, type the IP address for the HP LaserJet P2015 printer. It causes the printer to set advanced networking ...features for the DNS server in Preferred DNS server is selected by the computer. NOTE: Click Apply to use, contact your network administrator. The following table shows the options...
... Configuration options are available for DNS servers from the network. In the Alternate DNS server field, specify the IP address for the alternate or secondary DNS server for this option, type the IP address for the HP LaserJet P2015 printer. It causes the printer to set advanced networking ...features for the DNS server in Preferred DNS server is selected by the computer. NOTE: Click Apply to use, contact your network administrator. The following table shows the options...
HP LaserJet P2015 - Software Technical Reference
Page 74
Figure 2-30 Network Configuration screen The settings appear under the following headings: ● Network Hardware Configuration ● Enabled Features ● TCP/IP ● SNMP ● Network Statistics Password Use the Password screen to set a password for the HP LaserJet P2015 printer. Network Configuration The Network Configuration screen provides an overview of the network settings that are enabled for the HP LaserJet P2015 printer. 56 Chapter 2 Software description ENWW
Figure 2-30 Network Configuration screen The settings appear under the following headings: ● Network Hardware Configuration ● Enabled Features ● TCP/IP ● SNMP ● Network Statistics Password Use the Password screen to set a password for the HP LaserJet P2015 printer. Network Configuration The Network Configuration screen provides an overview of the network settings that are enabled for the HP LaserJet P2015 printer. 56 Chapter 2 Software description ENWW
HP LaserJet P2015 - Software Technical Reference
Page 83
... on the HP LaserJet P2015 printer through the USB port, you do not have access to the HP EWS interface. For more information, see HP ToolboxFX on the Network Configuration screen in the address bar. Software description HP Embedded Web Server The HP Embedded Web Server (HP EWS) is connected to the computer through the Web browser. NOTE: If the HP LaserJet P2015 printer is...
... on the HP LaserJet P2015 printer through the USB port, you do not have access to the HP EWS interface. For more information, see HP ToolboxFX on the Network Configuration screen in the address bar. Software description HP Embedded Web Server The HP Embedded Web Server (HP EWS) is connected to the computer through the Web browser. NOTE: If the HP LaserJet P2015 printer is...
HP LaserJet P2015 - Software Technical Reference
Page 92
Service page Networking tab Use the Networking tab to view and change settings on the HP LaserJet P2015 printer. System Setup page Use the System Setup page to change settings for the network connection and communication with the printer. System Setup page Service page Use the Service page to initiate the cleaning mode on the HP LaserJet P2015 printer such as Jam Recovery and Auto Continue. Figure 2-50 HP EWS - Figure 2-49 HP EWS - The following pages are available: ● IP Configuration page 74 Chapter 2 Software description ENWW
Service page Networking tab Use the Networking tab to view and change settings on the HP LaserJet P2015 printer. System Setup page Use the System Setup page to change settings for the network connection and communication with the printer. System Setup page Service page Use the Service page to initiate the cleaning mode on the HP LaserJet P2015 printer such as Jam Recovery and Auto Continue. Figure 2-50 HP EWS - Figure 2-49 HP EWS - The following pages are available: ● IP Configuration page 74 Chapter 2 Software description ENWW
HP LaserJet P2015 - Software Technical Reference
Page 93
● Advanced page ● Bonjour page ● SNMP page ● Network Configuration page ● Password page IP Configuration page Use the IP Configuration page to configure the IP address and host and domain names for the HP LaserJet P2015 printer. Figure 2-51 HP EWS - IP Configuration page Software description ENWW HP Embedded Web Server 75
● Advanced page ● Bonjour page ● SNMP page ● Network Configuration page ● Password page IP Configuration page Use the IP Configuration page to configure the IP address and host and domain names for the HP LaserJet P2015 printer. Figure 2-51 HP EWS - IP Configuration page Software description ENWW HP Embedded Web Server 75
HP LaserJet P2015 - Software Technical Reference
Page 101
... networking. Install the HP LaserJet P2015 printing-system software on the network by using onboard networking. Then share the HP LaserJet P2015 printer with the HP LaserJet P2015 printer in the root directory of the printer features. ● Shared direct connection using Microsoft peer-to the product. The HP LaserJet P2015n, the HP LaserJet P2015dn, and the HP LaserJet P2015x printers have Administrator privileges to install the printing-system software on the HP LaserJet P2015 printer before...
... networking. Install the HP LaserJet P2015 printing-system software on the network by using onboard networking. Then share the HP LaserJet P2015 printer with the HP LaserJet P2015 printer in the root directory of the printer features. ● Shared direct connection using Microsoft peer-to the product. The HP LaserJet P2015n, the HP LaserJet P2015dn, and the HP LaserJet P2015x printers have Administrator privileges to install the printing-system software on the HP LaserJet P2015 printer before...
HP LaserJet P2015 - Software Technical Reference
Page 102
... installed: ● Print driver ● USB driver (for plug-and-play installation for direct USB printer connections, or an add-printer-wizard installation for network-connected printers. Follow the onscreen prompts to finish the installation and print a test page. 5. Click the Print ... If your computer is running any of these printer models after the HP LaserJet P2015 printing-system software is nearly complete, the Finish dialog box appears and you have an HP LaserJet P2015n, HP LaserJet P2015dn, or HP LaserJet P2015x printer, configure the driver to include the advanced features of ...
... installed: ● Print driver ● USB driver (for plug-and-play installation for direct USB printer connections, or an add-printer-wizard installation for network-connected printers. Follow the onscreen prompts to finish the installation and print a test page. 5. Click the Print ... If your computer is running any of these printer models after the HP LaserJet P2015 printing-system software is nearly complete, the Finish dialog box appears and you have an HP LaserJet P2015n, HP LaserJet P2015dn, or HP LaserJet P2015x printer, configure the driver to include the advanced features of ...
HP LaserJet P2015 - Software Technical Reference
Page 103
...Configure the driver MS Windows install Plug-and-play installation for network connections to five events might occur when you run SETUP.EXE in Windows 98 SE, Windows Me, or Windows Server 2003. Follow these operating systems, use Microsoft Plug-and-Play for direct USB connections or the add-printer... drivers. Verify that the HP LaserJet P2015 printer is turned on a computer running Microsoft Windows 98 SE. NOTE: The SETUP.EXE program on the HP LaserJet P2015 printing-system CD is not supported. On the Configure tab, click the drop-down menu, select the printer model, and then click OK...
...Configure the driver MS Windows install Plug-and-play installation for network connections to five events might occur when you run SETUP.EXE in Windows 98 SE, Windows Me, or Windows Server 2003. Follow these operating systems, use Microsoft Plug-and-Play for direct USB connections or the add-printer... drivers. Verify that the HP LaserJet P2015 printer is turned on a computer running Microsoft Windows 98 SE. NOTE: The SETUP.EXE program on the HP LaserJet P2015 printing-system CD is not supported. On the Configure tab, click the drop-down menu, select the printer model, and then click OK...
HP LaserJet P2015 - Software Technical Reference
Page 113
..., click Yes. MS Windows install If Sharing does not appear on the menu, follow these stepsenable printer sharing for the HP LaserJet P2015 printer, and then click Sharing. 3. Double-click the Network icon. On the Sharing tab, click the Share As option button, and then type a name ...then close the Control Panel. Click Start and then click Printers and Faxes. 2. On the Sharing tab, click the Share this printer option button and type a name for the product in the Share Name field. If you are prompted to share the HP LaserJet P2015 printer, the client computers can be configured. f.
..., click Yes. MS Windows install If Sharing does not appear on the menu, follow these stepsenable printer sharing for the HP LaserJet P2015 printer, and then click Sharing. 3. Double-click the Network icon. On the Sharing tab, click the Share As option button, and then type a name ...then close the Control Panel. Click Start and then click Printers and Faxes. 2. On the Sharing tab, click the Share this printer option button and type a name for the product in the Share Name field. If you are prompted to share the HP LaserJet P2015 printer, the client computers can be configured. f.
HP LaserJet P2015 - Software Technical Reference
Page 221
...on HP LaserJet P2015n, HP LaserJet P2015dn, or HP LaserJet P2015x printers only). Double-click the HP LaserJet v6.1.0.213.app icon. Macintosh ENWW Macintosh install and uninstall instructions 203 If you are connecting the printer to a network, connect the network ...HP Embedded Web Server (HP EWS). If you are connecting the printer to the printer. Install the software on the desktop to install the software. The HP EWS can be viewed through the HP Device Configuration utility. NOTE: If the CD screen does not open automatically, double-click the hp LaserJet P2015...
...on HP LaserJet P2015n, HP LaserJet P2015dn, or HP LaserJet P2015x printers only). Double-click the HP LaserJet v6.1.0.213.app icon. Macintosh ENWW Macintosh install and uninstall instructions 203 If you are connecting the printer to a network, connect the network ...HP Embedded Web Server (HP EWS). If you are connecting the printer to the printer. Install the software on the desktop to install the software. The HP EWS can be viewed through the HP Device Configuration utility. NOTE: If the CD screen does not open automatically, double-click the hp LaserJet P2015...
HP LaserJet P2015 - Software Technical Reference
Page 228
... correct information does not appear in the Print & Fax utility) to the one shown in the printer list should display HP LaserJet P2015 Series. If you are installing the printer using the Print & Fax pane of System Preferences (from the Apple menu, choose System Preferences..., ...open the Utilities folder, and then run the Printer Setup Utility. Figure 5-12 Printer list screen You can also configure the printer using a USB connection, verify that the printer appears on page 218. If you are installing the printer using a network connection, continue with the following figure. 2.
... correct information does not appear in the Print & Fax utility) to the one shown in the printer list should display HP LaserJet P2015 Series. If you are installing the printer using the Print & Fax pane of System Preferences (from the Apple menu, choose System Preferences..., ...open the Utilities folder, and then run the Printer Setup Utility. Figure 5-12 Printer list screen You can also configure the printer using a USB connection, verify that the printer appears on page 218. If you are installing the printer using a network connection, continue with the following figure. 2.
HP LaserJet P2015 - Software Technical Reference
Page 232
... a USB connection, connect the USB cable between the HP LaserJet P2015 printer and the computer. If the printer does not appear, or if the correct information does not appear in the printer list should display HP LaserJet P2015 Series. Figure 5-17 Printer List screen You can also configure the printer using a network connection, verify that the printer appears on page 218. 214 Chapter 5 Macintosh...
... a USB connection, connect the USB cable between the HP LaserJet P2015 printer and the computer. If the printer does not appear, or if the correct information does not appear in the printer list should display HP LaserJet P2015 Series. Figure 5-17 Printer List screen You can also configure the printer using a network connection, verify that the printer appears on page 218. 214 Chapter 5 Macintosh...
HP LaserJet P2015 - Software Technical Reference
Page 233
.... If you are Rendezvous and IP Printing. Select Socket/HP Jet Direct from the Printer Type pull-down menu. Print out the printer configuration pages. Click Add (or the Set Up Printers... NOTE: If the HP LaserJet P2015 does not appear in the list, verify that you want...button for HP printers. If you are installing the printer using a network connection, continue with the following steps. 4. The Printer Model and Model Name are selected automatically. For more troubleshooting information, see the LEDs above the button start to add. If the HP LaserJet P2015 Series ...
.... If you are Rendezvous and IP Printing. Select Socket/HP Jet Direct from the Printer Type pull-down menu. Print out the printer configuration pages. Click Add (or the Set Up Printers... NOTE: If the HP LaserJet P2015 does not appear in the list, verify that you want...button for HP printers. If you are installing the printer using a network connection, continue with the following steps. 4. The Printer Model and Model Name are selected automatically. For more troubleshooting information, see the LEDs above the button start to add. If the HP LaserJet P2015 Series ...
HP LaserJet P2015 - Software Technical Reference
Page 234
... you are installing using a network connection, verify that the printer appears on the printer list. Turn on the HP LaserJet P2015dn and the HP LaserJet P2015x models), select the Duplex Unit check box. 11. If this address into the Printer Address field on the device configuration: ● Yes - The HP LaserJet P2015 printer appears in the printer list should display HP LaserJet P2015 Series. If the device...
... you are installing using a network connection, verify that the printer appears on the printer list. Turn on the HP LaserJet P2015dn and the HP LaserJet P2015x models), select the Duplex Unit check box. 11. If this address into the Printer Address field on the device configuration: ● Yes - The HP LaserJet P2015 printer appears in the printer list should display HP LaserJet P2015 Series. If the device...
HP LaserJet P2015 - Software Technical Reference
Page 237
... to Trash. 3. Select the HP LaserJet P2015.gz file and drag it to the printer. Reconnect the USB cable from the hub. ● Try forcing the printer into USB Full Speed mode by using the printer control panel. Browse to the HP EWS ● Status tab ●...HP EWS Device Configuration and run the HP Uninstaller application. To uninstall the HP Device Configuration application and supporting files, go to additional printer status and configuration tools in Mac OS X. If the computer has more than one to see if the issue has been resolved. ● Verify that the USB or network...
... to Trash. 3. Select the HP LaserJet P2015.gz file and drag it to the printer. Reconnect the USB cable from the hub. ● Try forcing the printer into USB Full Speed mode by using the printer control panel. Browse to the HP EWS ● Status tab ●...HP EWS Device Configuration and run the HP Uninstaller application. To uninstall the HP Device Configuration application and supporting files, go to additional printer status and configuration tools in Mac OS X. If the computer has more than one to see if the issue has been resolved. ● Verify that the USB or network...