HP LaserJet P2015 - Software Technical Reference
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... procedure and the application to print, only the green light will show that it is that the power amber lights on ? to print. Other devices are using the... or an error occurred device software. Select the proper driver. The cable is source, cable, switch, or fuse. If the error persists, contact HP Customer Contact ...topics: ● Basic troubleshooting checklist ● Troubleshooting tools ● Known Issues for the HP LaserJet P2015 printer Basic troubleshooting checklist Use the following topics: 238 Chapter 6 Engineering Details ENWW Verify that the...
... procedure and the application to print, only the green light will show that it is that the power amber lights on ? to print. Other devices are using the... or an error occurred device software. Select the proper driver. The cable is source, cable, switch, or fuse. If the error persists, contact HP Customer Contact ...topics: ● Basic troubleshooting checklist ● Troubleshooting tools ● Known Issues for the HP LaserJet P2015 printer Basic troubleshooting checklist Use the following topics: 238 Chapter 6 Engineering Details ENWW Verify that the...
HP LaserJet P2015 - User Guide
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... Contact HP support ...75 Status-light patterns ...76 Common Macintosh problems ...83 HP postscript level 3 emulation errors 86 Media problem solving ...87 Printed page is different than what appeared on screen 89 Garbled, incorrect, or incomplete text 89 Missing graphics or text, or blank pages 89 Page format is different than on another HP LaserJet printer 90...
... Contact HP support ...75 Status-light patterns ...76 Common Macintosh problems ...83 HP postscript level 3 emulation errors 86 Media problem solving ...87 Printed page is different than what appeared on screen 89 Garbled, incorrect, or incomplete text 89 Missing graphics or text, or blank pages 89 Page format is different than on another HP LaserJet printer 90...
HP LaserJet P2015 - User Guide
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.... When the print cartridge is out of the printer, the Toner light blinks. 3 Paper out light: Indicates that the printer is out of paper. 4 Attention light: Indicates that the print cartridge door is open or other errors exist. 5 Ready light: Indicates that the printer is ready to print. 6 Go button and light. 7 Cancel button: To cancel the print job...
.... When the print cartridge is out of the printer, the Toner light blinks. 3 Paper out light: Indicates that the printer is out of paper. 4 Attention light: Indicates that the print cartridge door is open or other errors exist. 5 Ready light: Indicates that the printer is ready to print. 6 Go button and light. 7 Cancel button: To cancel the print job...
HP LaserJet P2015 - User Guide
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7 Problem solving This chapter provides information on the following topics: ● Finding the solution ● Status-light patterns ● Common Macintosh problems ● HP postscript level 3 emulation errors ● Media problem solving ● Printed page is different than what appeared on screen ● Printer software problems ● Improve print quality ● Clearing jams ● Network setup problem solving ENWW 73
7 Problem solving This chapter provides information on the following topics: ● Finding the solution ● Status-light patterns ● Common Macintosh problems ● HP postscript level 3 emulation errors ● Media problem solving ● Printed page is different than what appeared on screen ● Printer software problems ● Improve print quality ● Clearing jams ● Network setup problem solving ENWW 73
HP LaserJet P2015 - User Guide
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... 7 Problem solving ENWW Table 7-2 Control-panel light messages (continued) Light status State of the printer Action Manual Feed or Continuable Error This state can be reached in the following circumstances: ● Manual feed ● General continuable error ● Memory configuration error ● Personality/Job related error To recover from the error and print whatever data is open. If...
... 7 Problem solving ENWW Table 7-2 Control-panel light messages (continued) Light status State of the printer Action Manual Feed or Continuable Error This state can be reached in the following circumstances: ● Manual feed ● General continuable error ● Memory configuration error ● Personality/Job related error To recover from the error and print whatever data is open. If...
HP LaserJet P2015 - User Guide
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When you are unable to the initial Accessory Error state. ENWW Status-light patterns 79 For more information about the light pattern now displayed, see Table 7-3 Accessory error indicators. Table 7-2 Control-panel light messages (continued) Light status State of the printer Fatal Error Action ● Turn off the printer, wait 10 seconds, and turn on the printer. ● If you release the Go button, the printer returns to resolve the problem, Contact HP support. Accessory Error To display additional error information, press the Go button. The light pattern changes.
When you are unable to the initial Accessory Error state. ENWW Status-light patterns 79 For more information about the light pattern now displayed, see Table 7-3 Accessory error indicators. Table 7-2 Control-panel light messages (continued) Light status State of the printer Fatal Error Action ● Turn off the printer, wait 10 seconds, and turn on the printer. ● If you release the Go button, the printer returns to resolve the problem, Contact HP support. Accessory Error To display additional error information, press the Go button. The light pattern changes.
HP LaserJet P2015 - User Guide
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Paper Mount The loaded paper or other media. Load acceptable paper or other media is not supported. See Supported paper and other media. Table 7-3 Accessory error indicators Accessory error Attention light DIMM slot incompatible error Off Ready light Off Go light On 82 Chapter 7 Problem solving ENWW Press the Go button to override the condition. Table 7-2 Control-panel light messages (continued) Light status State of the printer Paper Out Action Load paper or other media.
Paper Mount The loaded paper or other media. Load acceptable paper or other media is not supported. See Supported paper and other media. Table 7-3 Accessory error indicators Accessory error Attention light DIMM slot incompatible error Off Ready light Off Go light On 82 Chapter 7 Problem solving ENWW Press the Go button to override the condition. Table 7-2 Control-panel light messages (continued) Light status State of the printer Paper Out Action Load paper or other media.
HP LaserJet P2015 - User Guide
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...quality cable. The printer might have received your selected printer in the Print Center or Printer Setup Utility. Another printer with a USB cable, the printer does not appear in the Print Center or Printer Setup Utility. Reinstall the software. Cause This error occurs when the ...Printer Setup Utility after the driver is connected correctly. ● Check that your Macintosh operating system is corrupt. Make sure to print from the Apple Web site. Solution When adding a third-party USB card, you wanted. Cause Solution This problem is on , and the ready light...
...quality cable. The printer might have received your selected printer in the Print Center or Printer Setup Utility. Another printer with a USB cable, the printer does not appear in the Print Center or Printer Setup Utility. Reinstall the software. Cause This error occurs when the ...Printer Setup Utility after the driver is connected correctly. ● Check that your Macintosh operating system is corrupt. Make sure to print from the Apple Web site. Solution When adding a third-party USB card, you wanted. Cause Solution This problem is on , and the ready light...
HP LaserJet P2015 - User Guide
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...warranty. 1. There might be cleaned to direct light. CAUTION Media jams might need to be loose toner in the software and the printer control panel lights. This toner clears up after a media jam. Hot water will not be covered by an error in the printer after a few sheets print. ENWW Clearing ... more information. If you add new media, always remove all of the media from feeding through the printer at one time, reducing media jams. ● The media does not meet HP specifications. Print-cartridge area To clear a jam in the print-cartridge area, perform the following are ...
...warranty. 1. There might be cleaned to direct light. CAUTION Media jams might need to be loose toner in the software and the printer control panel lights. This toner clears up after a media jam. Hot water will not be covered by an error in the printer after a few sheets print. ENWW Clearing ... more information. If you add new media, always remove all of the media from feeding through the printer at one time, reducing media jams. ● The media does not meet HP specifications. Print-cartridge area To clear a jam in the print-cartridge area, perform the following are ...
HP LaserJet P2015 - User Guide
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... 2) 66 printer 60 clearing jams 97 configuration HP LaserJet P2015 printer 2 HP LaserJet P2015d printer 2 HP LaserJet P2015dn printer 3 HP LaserJet P2015n printer 3 HP LaserJet P2015x printer 3 Configuration page 46 connecting to the network 11 conserving toner 114 contacting HP 123 control panel HP ToolboxFX settings 52 status-light patterns 76 ...43 card stock guidelines for using 21 printing on 27 Environmental Product Stewardship Program 136 environmental specifications 126 errors postscript level 3 emulation 86 software 91 EWS. See embedded Web server extended warranty 122 F FCC ...
... 2) 66 printer 60 clearing jams 97 configuration HP LaserJet P2015 printer 2 HP LaserJet P2015d printer 2 HP LaserJet P2015dn printer 3 HP LaserJet P2015n printer 3 HP LaserJet P2015x printer 3 Configuration page 46 connecting to the network 11 conserving toner 114 contacting HP 123 control panel HP ToolboxFX settings 52 status-light patterns 76 ...43 card stock guidelines for using 21 printing on 27 Environmental Product Stewardship Program 136 environmental specifications 126 errors postscript level 3 emulation 86 software 91 EWS. See embedded Web server extended warranty 122 F FCC ...
HP LaserJet P2015 - User Guide
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... 20 printing on 28 letterhead guidelines for using 22 printing on 29 license, software 141 life expectancy, print cartridge 114 light patterns 76 loading media optional tray 3 24 tray 1 24 tray 2 24 M Macintosh driver, accessing 15 driver, installing...printer 4 P pages, skewed 87 paper HP ToolboxFX settings 51 recommended 19 using 20 paper input trays feeding problems, solving 87 PCL 5e 52 pickup roller (tray 1) 63 pickup roller (tray 2) 66 port, USB location 5 ports, troubleshooting Macintosh 84 postscript level 3 emulation driver, HP ToolboxFX settings 53 postscript level 3 emulation errors...
... 20 printing on 28 letterhead guidelines for using 22 printing on 29 license, software 141 life expectancy, print cartridge 114 light patterns 76 loading media optional tray 3 24 tray 1 24 tray 2 24 M Macintosh driver, accessing 15 driver, installing...printer 4 P pages, skewed 87 paper HP ToolboxFX settings 51 recommended 19 using 20 paper input trays feeding problems, solving 87 PCL 5e 52 pickup roller (tray 1) 63 pickup roller (tray 2) 66 port, USB location 5 ports, troubleshooting Macintosh 84 postscript level 3 emulation driver, HP ToolboxFX settings 53 postscript level 3 emulation errors...
HP LaserJet P2015 - User Guide
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...Web server, embedded 54 Windows driver, accessing 13 driver, installing 13 146 Index ENWW postscript level 3 emulation errors 86 printed page differs from onscreen page 89 printer software problems 91 skewed pages 87 toner scatter outline 96 toner smear 93 toner specks 92 vertical lines 93 ...ratings 130 electrical 127 environmental 126 media 17 memory 130 physical 129 port availability 130 status alerts, HP ToolboxFX 48 viewing with HP ToolboxFX 48 Status tab, HP ToolboxFX 48 status-light patterns 76 straight-through output door 4 straight-through output path 25, 35 supplies status, viewing ...
...Web server, embedded 54 Windows driver, accessing 13 driver, installing 13 146 Index ENWW postscript level 3 emulation errors 86 printed page differs from onscreen page 89 printer software problems 91 skewed pages 87 toner scatter outline 96 toner smear 93 toner specks 92 vertical lines 93 ...ratings 130 electrical 127 environmental 126 media 17 memory 130 physical 129 port availability 130 status alerts, HP ToolboxFX 48 viewing with HP ToolboxFX 48 Status tab, HP ToolboxFX 48 status-light patterns 76 straight-through output door 4 straight-through output path 25, 35 supplies status, viewing ...
Service Manual
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...error secondary messages 150 Media problemsolving ...151 Printed page is different from what appeared on screen 153 Garbled, incorrect, or incomplete text 153 Missing graphics or text, or blank pages 153 Page format is different from another HP LaserJet printer 154 Graphics quality ...154 Image problem solving ...155 Light... the print cartridge contacts 174 Checking the high-voltage connector assembly 175 Network-setup problemsolving ...176 Reset the printer ...177 NVRAM initialization ...177 Super NVRAM initialization 177 Network reset ...178 Cold reset ...178 Troubleshooting tools and...
...error secondary messages 150 Media problemsolving ...151 Printed page is different from what appeared on screen 153 Garbled, incorrect, or incomplete text 153 Missing graphics or text, or blank pages 153 Page format is different from another HP LaserJet printer 154 Graphics quality ...154 Image problem solving ...155 Light... the print cartridge contacts 174 Checking the high-voltage connector assembly 175 Network-setup problemsolving ...176 Reset the printer ...177 NVRAM initialization ...177 Super NVRAM initialization 177 Network reset ...178 Cold reset ...178 Troubleshooting tools and...
Service Manual
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... panel is comprised of paper. 4 Attention light: Indicates that the print-cartridge door is open or other errors exist. 5 Ready light: Indicates that the printer is ready to print. 6 Go button and light: Initiates action or indicates status. 7 Cancel button...: To cancel the print job that is currently printing, press the Cancel button. 6 Chapter 1 Product information ENWW The lights produce patterns that identify the printer status. 1 Jam light...
... panel is comprised of paper. 4 Attention light: Indicates that the print-cartridge door is open or other errors exist. 5 Ready light: Indicates that the printer is ready to print. 6 Go button and light: Initiates action or indicates status. 7 Cancel button...: To cancel the print job that is currently printing, press the Cancel button. 6 Chapter 1 Product information ENWW The lights produce patterns that identify the printer status. 1 Jam light...
Service Manual
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Press the Go button until the Ready and Error lights start blinking, and then release the Go button. ● Embedded Web server ● HP ToolboxFX NOTE You can also get the information contained in the print cartridge ● The number of pages...: ● IP address ● firmware version ● network statistics ● protocol information ENWW Printer information pages 25 The Supplies Status page provides the following information pages. Printer information pages You can print the following information: ● The estimated percentage of toner remaining in ...
Press the Go button until the Ready and Error lights start blinking, and then release the Go button. ● Embedded Web server ● HP ToolboxFX NOTE You can also get the information contained in the print cartridge ● The number of pages...: ● IP address ● firmware version ● network statistics ● protocol information ENWW Printer information pages 25 The Supplies Status page provides the following information pages. Printer information pages You can print the following information: ● The estimated percentage of toner remaining in ...
Service Manual
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7 Problem solving ● Basic problem solving ● Status-light patterns ● Fatal error secondary messages ● Accessory error secondary messages ● Media problemsolving ● Printed page is different from what appeared on screen ● Image problem solving ● Clear jams ● Diagnostic resources ● Network-setup problemsolving ● Reset the printer ● Troubleshooting tools and reference diagrams ENWW 137
7 Problem solving ● Basic problem solving ● Status-light patterns ● Fatal error secondary messages ● Accessory error secondary messages ● Media problemsolving ● Printed page is different from what appeared on screen ● Image problem solving ● Clear jams ● Diagnostic resources ● Network-setup problemsolving ● Reset the printer ● Troubleshooting tools and reference diagrams ENWW 137
Service Manual
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... Reconnect the cable. Disconnect the other devices, switches, or hubs. Cause Solution The printer has an internal error that you use the correct procedure and port setting. The printer does not print from a computer. Make sure that was detected during the power-on...the error persists, replace the ECU. An incorrect printer driver is a computer-port communications problem. Other devices are interfering with the computer-printer communications. There is selected. The printer is defective. If the engine test page does not print, check all of control panel light ...
... Reconnect the cable. Disconnect the other devices, switches, or hubs. Cause Solution The printer has an internal error that you use the correct procedure and port setting. The printer does not print from a computer. Make sure that was detected during the power-on...the error persists, replace the ECU. An incorrect printer driver is a computer-port communications problem. Other devices are interfering with the computer-printer communications. There is selected. The printer is defective. If the engine test page does not print, check all of control panel light ...
Service Manual
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...printer. When one of the sequences is requested, such as cold reset, the lights cycle as in the Startup state, the Go, Ready, and Attention lights cycle (at the rate of 500 ms) one after another. Status-light patterns Table 7-2 Status-light legend Symbol for "light off" Symbol for "light on" Symbol for "light... blinking" Table 7-3 Control-panel status light patterns Error code 10007 Pattern ...
...printer. When one of the sequences is requested, such as cold reset, the lights cycle as in the Startup state, the Go, Ready, and Attention lights cycle (at the rate of 500 ms) one after another. Status-light patterns Table 7-2 Status-light legend Symbol for "light off" Symbol for "light on" Symbol for "light... blinking" Table 7-3 Control-panel status light patterns Error code 10007 Pattern ...
Service Manual
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Table 7-3 Control-panel status light patterns (continued) Error code Pattern Description 10001 Ready The printer is processing or receiving data. To print a Demo page, press and release the Go button. 10023 Processing Data The printer is ready with no job activity. Action To print a Configuration page, press and hold the Go button for 5 seconds. To cancel the current job, press the Cancel button. ENWW Status-light patterns 141
Table 7-3 Control-panel status light patterns (continued) Error code Pattern Description 10001 Ready The printer is processing or receiving data. To print a Demo page, press and release the Go button. 10023 Processing Data The printer is ready with no job activity. Action To print a Configuration page, press and hold the Go button for 5 seconds. To cancel the current job, press the Cancel button. ENWW Status-light patterns 141
Service Manual
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... status light patterns (continued) Error code Pattern Description Action 41000 Manual Feed or Continuable Error This state can be reached in the following circumstances: ● Manual feed ● General continuable error ● Memory configuration error ● Personality/Job-related error To recover from the error and print whatever data is successful, the printer goes to the Continuable Error state...
... status light patterns (continued) Error code Pattern Description Action 41000 Manual Feed or Continuable Error This state can be reached in the following circumstances: ● Manual feed ● General continuable error ● Memory configuration error ● Personality/Job-related error To recover from the error and print whatever data is successful, the printer goes to the Continuable Error state...