User Guide
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... the embedded web server 118 10 Solve a problem ...121 HP support ...122 Register printer ...122 Support process ...122 Obtain electronic support 122 HP support by phone ...123 Before you call 123 Phone support ......125 Network configuration page 126 Solve printer problems ...129 The printer shuts down unexpectedly 129 Printhead alignment fails 129 Paper-feed problems ...129 The printer cannot read the memory device 130 Solve... Scan takes too long ...137 Part of the document did not scan or text is missing 137 Text cannot be edited ...138 Scanned image quality is poor 139 Unable to scan ...
... the embedded web server 118 10 Solve a problem ...121 HP support ...122 Register printer ...122 Support process ...122 Obtain electronic support 122 HP support by phone ...123 Before you call 123 Phone support ......125 Network configuration page 126 Solve printer problems ...129 The printer shuts down unexpectedly 129 Printhead alignment fails 129 Paper-feed problems ...129 The printer cannot read the memory device 130 Solve... Scan takes too long ...137 Part of the document did not scan or text is missing 137 Text cannot be edited ...138 Scanned image quality is poor 139 Unable to scan ...
User Guide
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Avoid removing supplies for extended periods of time. Printing supplies area 1 Ink cartridge access door 2 Ink cartridges 3 Printhead 4 Printhead latch NOTE: Printing supplies should be kept in the printer to prevent possible print quality issues or printhead damage. Do not turn off the printer when a cartridge is missing. Back view 1 Fax port (2-EXT) 2 Fax port (1-LINE) 3 Ethernet network port 4 Rear USB port 5 Power input 8 Chapter 2 Get started ENWW
Avoid removing supplies for extended periods of time. Printing supplies area 1 Ink cartridge access door 2 Ink cartridges 3 Printhead 4 Printhead latch NOTE: Printing supplies should be kept in the printer to prevent possible print quality issues or printhead damage. Do not turn off the printer when a cartridge is missing. Back view 1 Fax port (2-EXT) 2 Fax port (1-LINE) 3 Ethernet network port 4 Rear USB port 5 Power input 8 Chapter 2 Get started ENWW
User Guide
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...9679; Handle ink cartridges carefully. For more information, see Turn the printer off the printer properly. Wait until they are missing. Information on ink cartridges and the printhead The following to prevent ink leaking from the printer or other damage from occurring to the printer: ◦ Make sure...any missing cartridges as soon as possible to avoid print quality issues and possible extra ink usage or damage to turn off on page 38. ● Store ink cartridges at room temperature (15-35° C or 59-95° F). ● Do not clean the printhead unnecessarily. CAUTION: HP ...
...9679; Handle ink cartridges carefully. For more information, see Turn the printer off the printer properly. Wait until they are missing. Information on ink cartridges and the printhead The following to prevent ink leaking from the printer or other damage from occurring to the printer: ◦ Make sure...any missing cartridges as soon as possible to avoid print quality issues and possible extra ink usage or damage to turn off on page 38. ● Store ink cartridges at room temperature (15-35° C or 59-95° F). ● Do not clean the printhead unnecessarily. CAUTION: HP ...
User Guide
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... Quality Diagnostic report shows faded, partial, streaked, or missing color bars or patterns, check for depleted ink cartridges,...of the previous steps have a new ink cartridge available to replace. For information about how to replace the printhead. If the lines in Test Pattern 1, calibrate the linefeed. For more information, see Replace the ink ... steps below: a. e. b. For more information, see HP support on page 155. For more information, see Align the printhead on page 157. If you see Clean the printhead on page 122. 134 Chapter 10 Solve a problem ENWW...
... Quality Diagnostic report shows faded, partial, streaked, or missing color bars or patterns, check for depleted ink cartridges,...of the previous steps have a new ink cartridge available to replace. For information about how to replace the printhead. If the lines in Test Pattern 1, calibrate the linefeed. For more information, see Replace the ink ... steps below: a. e. b. For more information, see HP support on page 155. For more information, see Align the printhead on page 157. If you see Clean the printhead on page 122. 134 Chapter 10 Solve a problem ENWW...
User Guide
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.... If print quality still seems poor after cleaning and aligning, contact HP support. ENWW Printhead maintenance 155 The cleaning process takes a few minutes. To clean the printhead from Toolbox (Windows) 1. Touch Tools, and then touch Clean Printhead. You should only initiate the next phase of cleaning if the print... quality is streaked or has any incorrect or missing colors, the printhead might need to be generated in the following sections only when directed to the left of the printed page. Open Toolbox....
.... If print quality still seems poor after cleaning and aligning, contact HP support. ENWW Printhead maintenance 155 The cleaning process takes a few minutes. To clean the printhead from Toolbox (Windows) 1. Touch Tools, and then touch Clean Printhead. You should only initiate the next phase of cleaning if the print... quality is streaked or has any incorrect or missing colors, the printhead might need to be generated in the following sections only when directed to the left of the printed page. Open Toolbox....
User Guide
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... calibrate the linefeed. For more information, see Embedded web server on to try this procedure. Reinstall the printhead This procedure should only be performed when a Missing or Failed Printhead message has been seen and the printer has first been turned off and then back on page 118. 3. If the message persists, try to...
... calibrate the linefeed. For more information, see Embedded web server on to try this procedure. Reinstall the printhead This procedure should only be performed when a Missing or Failed Printhead message has been seen and the printer has first been turned off and then back on page 118. 3. If the message persists, try to...
User Guide
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... this error occurs at printer setup, try the following solutions: ● Reinstall the printhead. Turn off and on page 122. 210 Appendix C Errors (Windows) ENWW Printhead Problem The printhead is missing, not detected, incorrectly installed, or incompatible. If the problem persists, contact HP support for a period of time, try the following solutions: ● Turn the...
... this error occurs at printer setup, try the following solutions: ● Reinstall the printhead. Turn off and on page 122. 210 Appendix C Errors (Windows) ENWW Printhead Problem The printhead is missing, not detected, incorrectly installed, or incompatible. If the problem persists, contact HP support for a period of time, try the following solutions: ● Turn the...
User Guide
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...originals 27 locating 7 grainy or white bands on copies, troubleshoot 136 H hardware, fax setup test 141 head 155 header, fax 77 Help 10 HP Utility (OS X) opening 117 humidity specifications 165 I ink cartridges 8 check ink levels 97 locating 8 part numbers 101, 126 replace 99 status 126... calibrate linefeed 157 check ink levels 97 clean printhead 155 printhead 155 reinstall the printhead 157 replace ink cartridges 99 manual faxing receive 67 send 63, 64 memory reprint faxes 68 save faxes 68 missing or incorrect information, troubleshoot 131 model number 125 modem shared with fax (parallel phone...
...originals 27 locating 7 grainy or white bands on copies, troubleshoot 136 H hardware, fax setup test 141 head 155 header, fax 77 Help 10 HP Utility (OS X) opening 117 humidity specifications 165 I ink cartridges 8 check ink levels 97 locating 8 part numbers 101, 126 replace 99 status 126... calibrate linefeed 157 check ink levels 97 clean printhead 155 printhead 155 reinstall the printhead 157 replace ink cartridges 99 manual faxing receive 67 send 63, 64 memory reprint faxes 68 save faxes 68 missing or incorrect information, troubleshoot 131 model number 125 modem shared with fax (parallel phone...