Getting Started Guide
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... With HP ePrint, you can safely and easily print documents or photos from your printer when you signed up. In addition, some residual ink is left in printhead servicing, which is used in the printing process in a number of different ways, including in the initialization process, ...which prepares the printer and ink cartridges for turning off this usage information collection, see "Learn more information, visit www.hp.com/go/inkusage. ...
... With HP ePrint, you can safely and easily print documents or photos from your printer when you signed up. In addition, some residual ink is left in printhead servicing, which is used in the printing process in a number of different ways, including in the initialization process, ...which prepares the printer and ink cartridges for turning off this usage information collection, see "Learn more information, visit www.hp.com/go/inkusage. ...
Getting Started Guide
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... by the customer. 2. Under such local law, certain disclaimers and limitations of the HP Limited Warranty in materials and workmanship for the product. 7. English English Hewlett-Packard limited warranty statement HP product Software Media Printer Print or Ink cartridges Printheads (only applies to products with the customer. Contracts for additional warranty services, such...
... by the customer. 2. Under such local law, certain disclaimers and limitations of the HP Limited Warranty in materials and workmanship for the product. 7. English English Hewlett-Packard limited warranty statement HP product Software Media Printer Print or Ink cartridges Printheads (only applies to products with the customer. Contracts for additional warranty services, such...
User Guide
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... the printer's email address 91 Turn off HP ePrint 92 Print apps ...92 Use print apps 92 Manage print apps 92 Turn off print apps 92 Remove Web Services ...93 7 Work with ink cartridges ...95 Information on ink cartridges and the printhead 96 Check the estimated ink levels ...97 ...print network settings 109 Set link speed ...109 Change IP settings ...109 Change from a wireless connection to a USB or Ethernet connection 111 Use HP wireless direct ...112 Turn on HP wireless direct 112 Print from a wireless-capable mobile device 113 Print from a wireless-capable computer 113 viii ENWW
... the printer's email address 91 Turn off HP ePrint 92 Print apps ...92 Use print apps 92 Manage print apps 92 Turn off print apps 92 Remove Web Services ...93 7 Work with ink cartridges ...95 Information on ink cartridges and the printhead 96 Check the estimated ink levels ...97 ...print network settings 109 Set link speed ...109 Change IP settings ...109 Change from a wireless connection to a USB or Ethernet connection 111 Use HP wireless direct ...112 Turn on HP wireless direct 112 Print from a wireless-capable mobile device 113 Print from a wireless-capable computer 113 viii ENWW
User Guide
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...server ...118 About cookies ...118 Open the embedded web server 118 10 Solve a problem ...121 HP support ...122 Register printer ...122 Support process ...122 Obtain electronic support 122 HP support by phone ...123 Before you call 123 Phone support period 123 Support phone numbers 123 After...printer reports ...125 Printer status report ...125 Network configuration page 126 Solve printer problems ...129 The printer shuts down unexpectedly 129 Printhead alignment fails 129 Paper-feed problems ...129 The printer cannot read the memory device 130 Solve printing problems ...131 Solve copy ...
...server ...118 About cookies ...118 Open the embedded web server 118 10 Solve a problem ...121 HP support ...122 Register printer ...122 Support process ...122 Obtain electronic support 122 HP support by phone ...123 Before you call 123 Phone support period 123 Support phone numbers 123 After...printer reports ...125 Printer status report ...125 Network configuration page 126 Solve printer problems ...129 The printer shuts down unexpectedly 129 Printhead alignment fails 129 Paper-feed problems ...129 The printer cannot read the memory device 130 Solve printing problems ...131 Solve copy ...
User Guide
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... printer cannot receive faxes, but can send faxes 147 The printer cannot send faxes, but can receive faxes 148 Solve HP ePrint and HP Printables problems 149 Solve network problems ...150 General network troubleshooting 150 Unable to connect the printer wirelessly 150 Step 1: Make... network 152 Solve printer management problems 153 Embedded web server cannot be opened 153 Printhead maintenance ...155 Clean the printhead ...155 Align the printhead ...156 Calibrate the linefeed ...157 Reinstall the printhead ...157 Clear jams ...159 Clear paper jams inside the printer 159 Clear paper ...
... printer cannot receive faxes, but can send faxes 147 The printer cannot send faxes, but can receive faxes 148 Solve HP ePrint and HP Printables problems 149 Solve network problems ...150 General network troubleshooting 150 Unable to connect the printer wirelessly 150 Step 1: Make... network 152 Solve printer management problems 153 Embedded web server cannot be opened 153 Printhead maintenance ...155 Clean the printhead ...155 Align the printhead ...156 Calibrate the linefeed ...157 Reinstall the printhead ...157 Clear jams ...159 Clear paper jams inside the printer 159 Clear paper ...
User Guide
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... fax setup ...203 Test fax setup ...204 Appendix C Errors (Windows) ...205 Fax memory full ...207 Unable to communicate with printer 208 Low on ink ...209 Printhead Problem ...210 Ink Cartridge Problem ...211 Replace the ink cartridge ...212 Incompatible older generation cartridge installed 213 Paper Mismatch ...214 The cartridge cradle cannot move...
... fax setup ...203 Test fax setup ...204 Appendix C Errors (Windows) ...205 Fax memory full ...207 Unable to communicate with printer 208 Low on ink ...209 Printhead Problem ...210 Ink Cartridge Problem ...211 Replace the ink cartridge ...212 Incompatible older generation cartridge installed 213 Paper Mismatch ...214 The cartridge cradle cannot move...
User Guide
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Doing so wastes ink and shortens the life of the paper. ● Save ink and paper when printing web content with HP Smart Print. The draft setting uses less ink. ● Do not clean the printhead unnecessarily. For more information, visit www.hp.com/go/smartprint. ● Change the print mode to a draft setting. ● Optimize paper usage by printing on both sides of the cartridges. 6 Chapter 2 Get started ENWW
Doing so wastes ink and shortens the life of the paper. ● Save ink and paper when printing web content with HP Smart Print. The draft setting uses less ink. ● Do not clean the printhead unnecessarily. For more information, visit www.hp.com/go/smartprint. ● Change the print mode to a draft setting. ● Optimize paper usage by printing on both sides of the cartridges. 6 Chapter 2 Get started ENWW
User Guide
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Printing supplies area 1 Ink cartridge access door 2 Ink cartridges 3 Printhead 4 Printhead latch NOTE: Printing supplies should be kept in the printer to prevent possible print quality issues or printhead damage. Do not turn off the printer when a cartridge is missing. Back view 1 Fax port (2-EXT) 2 Fax port (1-LINE) 3 Ethernet network port 4 Rear USB port 5 Power input 8 Chapter 2 Get started ENWW Avoid removing supplies for extended periods of time.
Printing supplies area 1 Ink cartridge access door 2 Ink cartridges 3 Printhead 4 Printhead latch NOTE: Printing supplies should be kept in the printer to prevent possible print quality issues or printhead damage. Do not turn off the printer when a cartridge is missing. Back view 1 Fax port (2-EXT) 2 Fax port (1-LINE) 3 Ethernet network port 4 Rear USB port 5 Power input 8 Chapter 2 Get started ENWW Avoid removing supplies for extended periods of time.
User Guide
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This section contains the following topics: ● Information on page 131. 7 Work with black or color ink only ● Replace the ink cartridges ● Order ink cartridges ● Store printing supplies ● Anonymous usage information storage ENWW 95 TIP: If you have problems copying documents, see Solve printing problems on ink cartridges and the printhead ● Check the estimated ink levels ● Printing with ink cartridges To ensure the best print quality from the printer, you need to perform some simple maintenance procedures.
This section contains the following topics: ● Information on page 131. 7 Work with black or color ink only ● Replace the ink cartridges ● Order ink cartridges ● Store printing supplies ● Anonymous usage information storage ENWW 95 TIP: If you have problems copying documents, see Solve printing problems on ink cartridges and the printhead ● Check the estimated ink levels ● Printing with ink cartridges To ensure the best print quality from the printer, you need to perform some simple maintenance procedures.
User Guide
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... 38. ● Store ink cartridges at room temperature (15-35° C or 59-95° F). ● Do not clean the printhead unnecessarily. Wait until all ink cartridges in the original sealed packages until they are missing. Related topics ● Check the estimated ink levels on ... rough handling during installation can cause temporary printing problems. ● If you are transporting the printer, do the following tips help maintain HP ink cartridges and ensure consistent print quality. ● The instructions in this user guide are for replacing ink cartridges, and are not ...
... 38. ● Store ink cartridges at room temperature (15-35° C or 59-95° F). ● Do not clean the printhead unnecessarily. Wait until all ink cartridges in the original sealed packages until they are missing. Related topics ● Check the estimated ink levels on ... rough handling during installation can cause temporary printing problems. ● If you are transporting the printer, do the following tips help maintain HP ink cartridges and ensure consistent print quality. ● The instructions in this user guide are for replacing ink cartridges, and are not ...
User Guide
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... the Printer Status page to view this information (see Printer status report on page 9. For information about using these tools, see www.hp.com/go/ inkusage. From the printer control panel display, touch and slide your finger across the screen and then touch Setup. 2. Touch...a replacement cartridge available to do so. You do not have installed a refilled or remanufactured cartridge, or a cartridge that has been used in printhead servicing, which prepares the printer and cartridges for planning purposes only. NOTE: Ink from the cartridges is used in the printing process in a...
... the Printer Status page to view this information (see Printer status report on page 9. For information about using these tools, see www.hp.com/go/ inkusage. From the printer control panel display, touch and slide your finger across the screen and then touch Setup. 2. Touch...a replacement cartridge available to do so. You do not have installed a refilled or remanufactured cartridge, or a cartridge that has been used in printhead servicing, which prepares the printer and cartridges for planning purposes only. NOTE: Ink from the cartridges is used in the printing process in a...
User Guide
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... to replace the depleted cartridges before you are printing with ink cartridges ENWW When there is designed to print quality problems and possibly damage the printhead. For more of the color cartridges are depleted, and you will get a message that you can print using only the black cartridge when the ... to print you have had a recent paper jam, and have all cartridges installed at all times after the printer is set up and in the printhead, the printer will offer you the use . If you have recently left outside of ink. ● The amount that one or more cartridge slots...
... to replace the depleted cartridges before you are printing with ink cartridges ENWW When there is designed to print quality problems and possibly damage the printhead. For more of the color cartridges are depleted, and you will get a message that you can print using only the black cartridge when the ... to print you have had a recent paper jam, and have all cartridges installed at all times after the printer is set up and in the printhead, the printer will offer you the use . If you have recently left outside of ink. ● The amount that one or more cartridge slots...
User Guide
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... printer is not operating correctly and these suggestions did not solve your problem, try using one of the following topics: ● HP support ● Get help from the printer control panel ● Understand printer reports ● Solve printer problems ● Solve ...printing problems ● Solve copy problems ● Solve scan problems ● Solve fax problems ● Solve HP ePrint and HP Printables problems ● Solve network problems ● Solve printer management problems ● Printhead maintenance ● Clear jams ● Clear the print carriage ENWW 121
... printer is not operating correctly and these suggestions did not solve your problem, try using one of the following topics: ● HP support ● Get help from the printer control panel ● Understand printer reports ● Solve printer problems ● Solve ...printing problems ● Solve copy problems ● Solve scan problems ● Solve fax problems ● Solve HP ePrint and HP Printables problems ● Solve network problems ● Solve printer management problems ● Printhead maintenance ● Clear jams ● Clear the print carriage ENWW 121
User Guide
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... against the stack. ● Make sure paper in the tray is not curled. If cleaning the printhead does not solve the problem, contact HP support. For more information, see Clean the printhead on page 23. If the alignment process fails repeatedly and the print quality is poor, you might need..., plain white paper into the input tray. ENWW Solve printer problems 129 To clean the printhead, see Manage Power on calling for technical support. Paper-feed problems TIP: You can visit the HP online support website at the time you set to a functioning power outlet. Go to clean...
... against the stack. ● Make sure paper in the tray is not curled. If cleaning the printhead does not solve the problem, contact HP support. For more information, see Clean the printhead on page 23. If the alignment process fails repeatedly and the print quality is poor, you might need..., plain white paper into the input tray. ENWW Solve printer problems 129 To clean the printhead, see Manage Power on calling for technical support. Paper-feed problems TIP: You can visit the HP online support website at the time you set to a functioning power outlet. Go to clean...
User Guide
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...you can happen if the paper is sufficient ink in use. If the paper is not wrinkled or too thick. ● Load paper with HP printers to the printhead during printing, the ink might have recently left outside of ink. For more information, see Load paper on page 155. 3. CAUTION: While ... only? Check the ink levels. NOTE: For regular usage, this product is out of non-HP supplies. on page 236. ● When black cartridge is not designed to print quality problems and possibly damage the printhead. If you print as long as a mailing envelope. Make sure you are out of ink...
...you can happen if the paper is sufficient ink in use. If the paper is not wrinkled or too thick. ● Load paper with HP printers to the printhead during printing, the ink might have recently left outside of ink. For more information, see Load paper on page 155. 3. CAUTION: While ... only? Check the ink levels. NOTE: For regular usage, this product is out of non-HP supplies. on page 236. ● When black cartridge is not designed to print quality problems and possibly damage the printhead. If you print as long as a mailing envelope. Make sure you are out of ink...
User Guide
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..., check for depleted ink cartridges, and replace the ink cartridge that corresponds to make sure they are pointing in Test Pattern 3, clean the printhead. b. If you have helped, contact HP support to install new cartridges, see white lines in any of the previous steps have a new ink cartridge available to replace. If...
..., check for depleted ink cartridges, and replace the ink cartridge that corresponds to make sure they are pointing in Test Pattern 3, clean the printhead. b. If you have helped, contact HP support to install new cartridges, see white lines in any of the previous steps have a new ink cartridge available to replace. If...
User Guide
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... the print quality is streaked or has any incorrect or missing colors, the printhead might need to the left of Clean Printheads. 4. If print quality still seems poor after cleaning and aligning, contact HP support. Load Letter, A4, or Legal unused plain white paper into the ... screen and then touch Setup. 3. Open Toolbox. There are experiencing problems with printing, you might be cleaned. ENWW Printhead maintenance 155 For more information, see HP support on -screen instructions. From the printer control panel display, touch and slide your printed output is poor. Each ...
... the print quality is streaked or has any incorrect or missing colors, the printhead might need to the left of Clean Printheads. 4. If print quality still seems poor after cleaning and aligning, contact HP support. Load Letter, A4, or Legal unused plain white paper into the ... screen and then touch Setup. 3. Open Toolbox. There are experiencing problems with printing, you might be cleaned. ENWW Printhead maintenance 155 For more information, see HP support on -screen instructions. From the printer control panel display, touch and slide your printed output is poor. Each ...
User Guide
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... 3. From the Device Services tab, click the icon to use this feature for print quality issues in the Utilities section. 4. Open HP Utility. To clean the printhead from the control panel 1. Load Letter, A4, or Legal unused plain white paper into the main input tray. Load Letter, A4,...instructions. 156 Chapter 10 Solve a problem ENWW Load Letter, A4, or Legal unused plain white paper into the main input tray. To clean the printhead from HP Utility (OS X) 1. Open the EWS. For more information, see Load standard-size paper on page 23. 2. For more information, see Load ...
... 3. From the Device Services tab, click the icon to use this feature for print quality issues in the Utilities section. 4. Open HP Utility. To clean the printhead from the control panel 1. Load Letter, A4, or Legal unused plain white paper into the main input tray. Load Letter, A4,...instructions. 156 Chapter 10 Solve a problem ENWW Load Letter, A4, or Legal unused plain white paper into the main input tray. To clean the printhead from HP Utility (OS X) 1. Open the EWS. For more information, see Load standard-size paper on page 23. 2. For more information, see Load ...
User Guide
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... Click the Tools tab, and then click Print Quality Toolbox in the Utilities section. 4. Reinstall the printhead This procedure should only be performed when a Missing or Failed Printhead message has been seen and the printer has first been turned off and then back on page 23....instructions. Calibrate the linefeed If you are still seeing streaks and white lines, after aligning the printhead, then calibrate the linefeed. Touch Tools, and then touch Calibrate Linefeed. To reinstall the printhead 1. If the message persists, try to the left of Linefeed Calibration. 4. Load Letter,...
... Click the Tools tab, and then click Print Quality Toolbox in the Utilities section. 4. Reinstall the printhead This procedure should only be performed when a Missing or Failed Printhead message has been seen and the printer has first been turned off and then back on page 23....instructions. Calibrate the linefeed If you are still seeing streaks and white lines, after aligning the printhead, then calibrate the linefeed. Touch Tools, and then touch Calibrate Linefeed. To reinstall the printhead 1. If the message persists, try to the left of Linefeed Calibration. 4. Load Letter,...
User Guide
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Close the ink cartridge access door. 158 Chapter 10 Solve a problem ENWW Remove the printhead by lifting it up and then pulling it out of the printer. 5. Leaving the latch handle raised can result in order to correctly install the ... carriage. 4. NOTE: Make sure you lower the latch handle before reinserting the ink cartridges. Make sure the latch handle is raised, and then reinsert the printhead. 6. 2. Carefully lower the latch handle. Open the ink cartridge access door. 3. The latch must remain down in incorrectly seated ink cartridges and problems printing...
Close the ink cartridge access door. 158 Chapter 10 Solve a problem ENWW Remove the printhead by lifting it up and then pulling it out of the printer. 5. Leaving the latch handle raised can result in order to correctly install the ... carriage. 4. NOTE: Make sure you lower the latch handle before reinserting the ink cartridges. Make sure the latch handle is raised, and then reinsert the printhead. 6. 2. Carefully lower the latch handle. Open the ink cartridge access door. 3. The latch must remain down in incorrectly seated ink cartridges and problems printing...