Getting Started Guide
Page 26
...The following sections provide help , see the user guide (which is loaded correctly in the • If the computer cannot recognize the HP Windows Device Manager. or Letter-size • Make sure that the power source is working • Make sure paper is available on your...not blinking. Problems installing the software • Before installing software, make sure that the printer is displaying the material have not been disabled in order. drivers have been removed from the HP Web site (www.hp.com/support). • If the computer does not recognize the • If you...
...The following sections provide help , see the user guide (which is loaded correctly in the • If the computer cannot recognize the HP Windows Device Manager. or Letter-size • Make sure that the power source is working • Make sure paper is available on your...not blinking. Problems installing the software • Before installing software, make sure that the printer is displaying the material have not been disabled in order. drivers have been removed from the HP Web site (www.hp.com/support). • If the computer does not recognize the • If you...
User Guide
Page 5
...12 Back view ...13 Use the printer control panel 13 Overview of buttons and lights 13 HP Officejet Pro 8500A (A910a-f 14 HP OfficeJet Pro 8500A (A910g-z 15 Control-panel display icons 16 Change printer settings ...18 Select the mode ...18 Change printer settings 18 Finding the printer model number 18 Select print media...the duplexer ...29 Install Tray 2 ...29 Turn on accessories in the printer driver 30 To turn on accessories on Windows computers 30 To turn on accessories on Macintosh computers 30 Maintain the printer ...30 Clean the scanner glass 30 Clean the exterior ...31 Clean the...
...12 Back view ...13 Use the printer control panel 13 Overview of buttons and lights 13 HP Officejet Pro 8500A (A910a-f 14 HP OfficeJet Pro 8500A (A910g-z 15 Control-panel display icons 16 Change printer settings ...18 Select the mode ...18 Change printer settings 18 Finding the printer model number 18 Select print media...the duplexer ...29 Install Tray 2 ...29 Turn on accessories in the printer driver 30 To turn on accessories on Windows computers 30 To turn on accessories on Macintosh computers 30 Maintain the printer ...30 Clean the scanner glass 30 Clean the exterior ...31 Clean the...
User Guide
Page 9
... 132 The sharing dialog box is different after setting up HP Direct Digital Filing (Windows) ...132 Solving HP Digital Fax problems 132 Solve memory device problems 134 The printer cannot read the memory device 134 The printer cannot read photos on the memory device 135 Solve wired ...blocking communication 139 Step 4: Make sure the printer is online and ready 140 Step 5: Make sure the wireless version of the printer is set as the default printer driver (Windows only 140 Step 6: Make sure the HP Network Devices Support service is running (Windows only) ...141 Add hardware addresses to ...
... 132 The sharing dialog box is different after setting up HP Direct Digital Filing (Windows) ...132 Solving HP Digital Fax problems 132 Solve memory device problems 134 The printer cannot read the memory device 134 The printer cannot read photos on the memory device 135 Solve wired ...blocking communication 139 Step 4: Make sure the printer is online and ready 140 Step 5: Make sure the wireless version of the printer is set as the default printer driver (Windows only 140 Step 6: Make sure the HP Network Devices Support service is running (Windows only) ...141 Add hardware addresses to ...
User Guide
Page 34
... scanner glass, scanner lid backing, or scanner frame can slow down menu, and then click OK. Chapter 1 Turn on accessories in the printer driver • To turn on accessories on Windows computers • To turn on accessories on Macintosh computers To turn on accessories on Macintosh computers The Mac OS automatically turns on...
... scanner glass, scanner lid backing, or scanner frame can slow down menu, and then click OK. Chapter 1 Turn on accessories in the printer driver • To turn on accessories on Windows computers • To turn on accessories on Macintosh computers To turn on accessories on Macintosh computers The Mac OS automatically turns on...
User Guide
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... Layout tab. 4. NOTE: The printer driver does not support manual duplexing. Two-sided printing requires an HP Automatic Two-sided Printing Accessory (duplexer) to enable and set up the printer's Web Services. Perform two-sided printing (Windows) 1. Load the appropriate media. ... information, see www.hp.com/go/ePrintCenter. HP ePrint With HP ePrint, you can print documents to a printer that could be installed on the printer. Using your document. Print on both sides of a sheet of the HP Officejet Pro 8500A (A910) e-All-in the printer driver. Perform two-sided printing...
... Layout tab. 4. NOTE: The printer driver does not support manual duplexing. Two-sided printing requires an HP Automatic Two-sided Printing Accessory (duplexer) to enable and set up the printer's Web Services. Perform two-sided printing (Windows) 1. Load the appropriate media. ... information, see www.hp.com/go/ePrintCenter. HP ePrint With HP ePrint, you can print documents to a printer that could be installed on the printer. Using your document. Print on both sides of a sheet of the HP Officejet Pro 8500A (A910) e-All-in the printer driver. Perform two-sided printing...
User Guide
Page 92
...phone support period Before you are in effect at www.hp.com/ support. This Web site also offers technical support, drivers, supplies, ordering information and other options such as: • Access online support pages. • Send HP an email message for answers to your country/region, ...to common printing problems. For more information, see www.hp.com/support. Different rates may obtain assistance from the HP software for mobile phones. If you may apply for Windows or Mac OS X, which provide easy, step-by printer, country/region, and language. During the warranty period, ...
...phone support period Before you are in effect at www.hp.com/ support. This Web site also offers technical support, drivers, supplies, ordering information and other options such as: • Access online support pages. • Send HP an email message for answers to your country/region, ...to common printing problems. For more information, see www.hp.com/support. Different rates may obtain assistance from the HP software for mobile phones. If you may apply for Windows or Mac OS X, which provide easy, step-by printer, country/region, and language. During the warranty period, ...
User Guide
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...the printer driver, power cycle the printer, and then print ...the printer off, disconnect the cable from the printer,... Ink is on the printer without connecting the cable,...printer and computer are secure. If you print documents that use HP... Premium Paper designed for printing vivid color documents. Make sure the cable connections at both ends are connected with the printer. Ink is especially true for transparencies. In the printer driver...printer to return to the ready state, cancel all jobs in the printer driver...printer does not return to the ready state. Try using the ink...
...the printer driver, power cycle the printer, and then print ...the printer off, disconnect the cable from the printer,... Ink is on the printer without connecting the cable,...printer and computer are secure. If you print documents that use HP... Premium Paper designed for printing vivid color documents. Make sure the cable connections at both ends are connected with the printer. Ink is especially true for transparencies. In the printer driver...printer to return to the ready state, cancel all jobs in the printer driver...printer does not return to the ready state. Try using the ink...
User Guide
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... the dialog boxes. NOTE: If this order: router first and then the printer. or Click Start, click Control Panel, and then double-click Printers. 3. Compare the IP address listed in the printer driver match the printer IP address: 1. Click OK twice to match the address on the network ...and then select Yes. Chapter 9 Network port created does not match printer IP address (Windows) If you are using the HP software included with the network after completing the wireless setup and HP software installation, perform one or more of the wireless network Turn off the power and then...
... the dialog boxes. NOTE: If this order: router first and then the printer. or Click Start, click Control Panel, and then double-click Printers. 3. Compare the IP address listed in the printer driver match the printer IP address: 1. Click OK twice to match the address on the network ...and then select Yes. Chapter 9 Network port created does not match printer IP address (Windows) If you are using the HP software included with the network after completing the wireless setup and HP software installation, perform one or more of the wireless network Turn off the power and then...
User Guide
Page 141
...If the Ethernet connection is working correctly, Built-in Ethernet appears in the list of the printer is set as the default printer driver (Windows only) • Step 6: Make sure the HP Network Devices Support service is running (Windows only) • Add hardware addresses to a wireless access point (WAP) Step 1: Make ... If you still do not have tried the suggestions provided in the Basic troubleshooting section and are two indicator lights, one that is connected to your network • Step 3: Check to your printer to the computer and the router. If you have indicator lights.
...If the Ethernet connection is working correctly, Built-in Ethernet appears in the list of the printer is set as the default printer driver (Windows only) • Step 6: Make sure the HP Network Devices Support service is running (Windows only) • Add hardware addresses to a wireless access point (WAP) Step 1: Make ... If you still do not have tried the suggestions provided in the Basic troubleshooting section and are two indicator lights, one that is connected to your network • Step 3: Check to your printer to the computer and the router. If you have indicator lights.
User Guide
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...to work with printers. Do one of the following steps: Windows 1. b. If you continue to use the printer, your firewall might create a second version of the printer is Paused, right-click the printer, and click Resume...HP software again, the installer might be interfering. Select the printer, and the click Print Queue. 3. For more information, see if the printer is Offline, right-click the printer, and click Use Printer Online. Step 5: Make sure the wireless version of the printer driver in the window that the symptoms persist as the default printer driver (Windows...
...to work with printers. Do one of the following steps: Windows 1. b. If you continue to use the printer, your firewall might create a second version of the printer is Paused, right-click the printer, and click Resume...HP software again, the installer might be interfering. Select the printer, and the click Print Queue. 3. For more information, see if the printer is Offline, right-click the printer, and click Use Printer Online. Step 5: Make sure the wireless version of the printer driver in the window that the symptoms persist as the default printer driver (Windows...
User Guide
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On the Ports tab, look for help. NOTE: If there is more than one icon in the Printers or Printers and Faxes folder is connected wirelessly, and select Set as the default. 1. If the WAP does not have to periodically perform this still ...up your network configuration or router. Scroll down the list of the printer driver is connected wirelessly has Standard TCP/IP Port as Default Printer. If you have the hardware address of the printer driver that is running (Windows only) To restart the HP Network Device Support service 1. Add hardware addresses to the network through the...
On the Ports tab, look for help. NOTE: If there is more than one icon in the Printers or Printers and Faxes folder is connected wirelessly, and select Set as the default. 1. If the WAP does not have to periodically perform this still ...up your network configuration or router. Scroll down the list of the printer driver is connected wirelessly has Standard TCP/IP Port as Default Printer. If you have the hardware address of the printer driver that is running (Windows only) To restart the HP Network Device Support service 1. Add hardware addresses to the network through the...
User Guide
Page 149
...Ready light, which should be on. HP software installation suggestions Check the computer system • Make sure that your computer, and reinstall the printer driver. Restart your computer is closed correctly...are using are using a computer running one to ensure proper contact. If the Attention light is connected securely to both the printer and to perform a clean uninstallation of ... system requirements. • In the Windows Device Manager, make sure that the printhead latch is running Windows, and the computer cannot detect the printer, run the uninstallation utility (util\ccc...
...Ready light, which should be on. HP software installation suggestions Check the computer system • Make sure that your computer, and reinstall the printer driver. Restart your computer is closed correctly...are using are using a computer running one to ensure proper contact. If the Attention light is connected securely to both the printer and to perform a clean uninstallation of ... system requirements. • In the Windows Device Manager, make sure that the printhead latch is running Windows, and the computer cannot detect the printer, run the uninstallation utility (util\ccc...
User Guide
Page 150
... the computers that use the installation CD that contains the correct HP software for computers running Windows, make sure that the network ports created in the printer driver match the printer IP address: ƕ Print the printer's network configuration page. ƕ Click Start, then click Printers or Printers and Faxes. - Solve network problems General network troubleshooting • If...
... the computers that use the installation CD that contains the correct HP software for computers running Windows, make sure that the network ports created in the printer driver match the printer IP address: ƕ Print the printer's network configuration page. ƕ Click Start, then click Printers or Printers and Faxes. - Solve network problems General network troubleshooting • If...
User Guide
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...1 4 2 Media U.S. (continued) Tray Automatic Document Feeder Type Paper Weight 60 to 75 g/m2 (16 to the printer specifications. Letter U.S. Jams might occur with these margin settings in the printer driver. • Do not print on both sides of a page • Always use media that conforms to 20 lb bond... margin (2) Right margin (3) Top margin (4) Bottom margin 3.3 mm (0.13 inch) 3.3 mm (0.13 inch) 3.3 mm (0.13 inch) 3.3 mm (0.13 inch (Windows) 0.47 inch (Macintosh and Linux)) 3.3 mm (0.13 3.3 mm (0.13 16.5 mm inch) inch) (0.65 inch) 16.5 mm (0.65 inch) NOTE: If...
...1 4 2 Media U.S. (continued) Tray Automatic Document Feeder Type Paper Weight 60 to 75 g/m2 (16 to the printer specifications. Letter U.S. Jams might occur with these margin settings in the printer driver. • Do not print on both sides of a page • Always use media that conforms to 20 lb bond... margin (2) Right margin (3) Top margin (4) Bottom margin 3.3 mm (0.13 inch) 3.3 mm (0.13 inch) 3.3 mm (0.13 inch) 3.3 mm (0.13 inch (Windows) 0.47 inch (Macintosh and Linux)) 3.3 mm (0.13 3.3 mm (0.13 16.5 mm inch) inch) (0.65 inch) 16.5 mm (0.65 inch) NOTE: If...
User Guide
Page 234
...persists, try the next solution. If the problem persists after you replace the cartridge, contact HP support. For more information, see Load media. 230 Errors (Windows) Press firmly on Turn off the printer, and then turn off and on the cartridge to clear the jam, check the following ...Replace the ink cartridge Replace the indicated ink cartridge. Paper Mismatch The paper size or type selected in the printer driver does not match the paper loaded in the printer driver, and then print the document again. Remove the ink cartridge by grasping it and pulling it on again. ...
...persists, try the next solution. If the problem persists after you replace the cartridge, contact HP support. For more information, see Load media. 230 Errors (Windows) Press firmly on Turn off the printer, and then turn off and on the cartridge to clear the jam, check the following ...Replace the ink cartridge Replace the indicated ink cartridge. Paper Mismatch The paper size or type selected in the printer driver does not match the paper loaded in the printer driver, and then print the document again. Remove the ink cartridge by grasping it and pulling it on again. ...
User Guide
Page 239
...setup test 117 header, fax 72 Help 17 Hewlett-Packard Company notices 3 HP software uninstall from Mac OS X 223 uninstall from Windows 223 HP Utility (Mac OS X) opening 225 humidity specifications 165 I ink cartridge ...J jams clear 150 media to avoid 21 paper 151, 153 junk fax mode 67 L language, printer 158 light images, troubleshoot copies 111 scans 115 lights, control panel 13 line condition test, fax ...40 Print photos 37 print settings 34 turn accessories on and off in driver 30 Mac OS X HP Utility 225 uninstall HP software 223 maintenance check ink levels 84 manual faxing receive 63 send 59...
...setup test 117 header, fax 72 Help 17 Hewlett-Packard Company notices 3 HP software uninstall from Mac OS X 223 uninstall from Windows 223 HP Utility (Mac OS X) opening 225 humidity specifications 165 I ink cartridge ...J jams clear 150 media to avoid 21 paper 151, 153 junk fax mode 67 L language, printer 158 light images, troubleshoot copies 111 scans 115 lights, control panel 13 line condition test, fax ...40 Print photos 37 print settings 34 turn accessories on and off in driver 30 Mac OS X HP Utility 225 uninstall HP software 223 maintenance check ink levels 84 manual faxing receive 63 send 59...
User Guide
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... envelope 35 Print envelopes Mac OS 36 Print photos Mac OS 37 Windows 36 print quality diagnostic page 100 troubleshoot 94 Print quality diagnostic page 100 print-carriage access door, locating 12 printer control panel locating 11 network settings 215 scan from 43 send faxes 58 printer driver accessories settings 30 warranty 155 236
... envelope 35 Print envelopes Mac OS 36 Print photos Mac OS 37 Windows 36 print quality diagnostic page 100 troubleshoot 94 Print quality diagnostic page 100 print-carriage access door, locating 12 printer control panel locating 11 network settings 215 scan from 43 send faxes 58 printer driver accessories settings 30 warranty 155 236
User Guide
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... problems 146 wired network 135 wireless problems 136 TWAIN unable to activate source 114 two-sided printing 41 U uninstall HP software Mac OS X 223 Windows 223 USB connection port, locating 11, 13 specifications 157 USB flash drives 166 V vertical stripes on copies, troubleshoot... bands or stripes, troubleshoot copies 111, 112 scans 115 Windows borderless 40 print brochures 34 Print photos 36 print settings 34 system requirements 158 turn accessories on and off in driver 30 uninstall HP software 223 wireless communication advanced wireless troubleshooting 137 basic wireless troubleshooting...
... problems 146 wired network 135 wireless problems 136 TWAIN unable to activate source 114 two-sided printing 41 U uninstall HP software Mac OS X 223 Windows 223 USB connection port, locating 11, 13 specifications 157 USB flash drives 166 V vertical stripes on copies, troubleshoot... bands or stripes, troubleshoot copies 111, 112 scans 115 Windows borderless 40 print brochures 34 Print photos 36 print settings 34 system requirements 158 turn accessories on and off in driver 30 uninstall HP software 223 wireless communication advanced wireless troubleshooting 137 basic wireless troubleshooting...