Getting Started Guide
Page 3
...step on or trip over the line cord, and the line cord cannot be damaged. 7. If the printer does not operate normally, see www.hp.com/go/inkusage. 3 For more information see the user guide (which is available on your computer after it is used . Refer servicing to ...reduce risk of different ways, including in the initialization process, which prepares the printer and cartridges for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing smoothly. In addition, some residual ink is left in a protected location where no user-...
...step on or trip over the line cord, and the line cord cannot be damaged. 7. If the printer does not operate normally, see www.hp.com/go/inkusage. 3 For more information see the user guide (which is available on your computer after it is used . Refer servicing to ...reduce risk of different ways, including in the initialization process, which prepares the printer and cartridges for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing smoothly. In addition, some residual ink is left in a protected location where no user-...
Getting Started Guide
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... about control panel light patterns and messages, see "Where's the user guide?" Use the printer English Use the printer control panel 1234 5 6 12 7 11 10 9 8 1 Printhead align control panel icon 2 Ink cartridge access door open icon 3 Out of paper icon 4 Paper jam icon 5 Resume button and light 6 Cancel button 7 Power button...
... about control panel light patterns and messages, see "Where's the user guide?" Use the printer English Use the printer control panel 1234 5 6 12 7 11 10 9 8 1 Printhead align control panel icon 2 Ink cartridge access door open icon 3 Out of paper icon 4 Paper jam icon 5 Resume button and light 6 Cancel button 7 Power button...
Getting Started Guide
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... statement English Hewlett-Packard limited warranty statement HP product Software Media Printer Print or Ink cartridges Printheads (only applies to products with customer replaceable printheads) Accessories Duration of limited warranty 90 days 1 year Until the HP ink is depleted or the "end of : a. This warranty does not cover HP ink products that have other problems...
... statement English Hewlett-Packard limited warranty statement HP product Software Media Printer Print or Ink cartridges Printheads (only applies to products with customer replaceable printheads) Accessories Duration of limited warranty 90 days 1 year Until the HP ink is depleted or the "end of : a. This warranty does not cover HP ink products that have other problems...
User Guide
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...panel 35 Set up HP ePrint using the embedded web server 35 Use HP ePrint...35 Print using HP ePrint...36 Find the printer's email address 36 Turn off HP ePrint...36 Remove Web Services...36 4 Work with ink cartridges Information on ink cartridges and the printhead 37 Check the estimated ...ink levels 38 Print with one or more depleted cartridges 38 Replace the ink cartridges...38 Store printing supplies...40 Usage information collection...40 5 Solve a problem HP support...41 Obtain electronic support...42 HP support by phone...42 ...
...panel 35 Set up HP ePrint using the embedded web server 35 Use HP ePrint...35 Print using HP ePrint...36 Find the printer's email address 36 Turn off HP ePrint...36 Remove Web Services...36 4 Work with ink cartridges Information on ink cartridges and the printhead 37 Check the estimated ...ink levels 38 Print with one or more depleted cartridges 38 Replace the ink cartridges...38 Store printing supplies...40 Usage information collection...40 5 Solve a problem HP support...41 Obtain electronic support...42 HP support by phone...42 ...
User Guide
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Contents Solve problems using HP ePrint and HP websites 55 Solve problems using HP ePrint 56 Solve problems using HP websites 57 Solve wired (Ethernet) network problems 57 General network troubleshooting 57 Solve wireless problems...57 Basic wireless ... 66 Hardware installation suggestions 66 HP software installation suggestions 67 Solve network problems...67 Understand the Printer Status Report 68 Understand the network configuration page 70 Printhead maintenance...73 Clean the printhead...74 Align the printhead...75 Remove and reinstall the printhead 75 Clear jams...77 Clear ...
Contents Solve problems using HP ePrint and HP websites 55 Solve problems using HP ePrint 56 Solve problems using HP websites 57 Solve wired (Ethernet) network problems 57 General network troubleshooting 57 Solve wireless problems...57 Basic wireless ... 66 Hardware installation suggestions 66 HP software installation suggestions 67 Solve network problems...67 Understand the Printer Status Report 68 Understand the network configuration page 70 Printhead maintenance...73 Clean the printhead...74 Align the printhead...75 Remove and reinstall the printhead 75 Clear jams...77 Clear ...
User Guide
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... and accessories Order printing supplies online 114 Supplies...114 Ink cartridges and printheads 114 HP media...115 C Network setup Change basic network settings 116 View and print network settings 116 Turn the wireless radio on and off 116 Change advanced ... the printer for wireless communication 119 Before you begin...120 Set up the printer on your wireless network 120 Set up the printer using the HP printer software (Recommended 120 Set up the printer using WiFi Protected Setup (WPS 120 To connect the printer using the Push Button Method 121 To...
... and accessories Order printing supplies online 114 Supplies...114 Ink cartridges and printheads 114 HP media...115 C Network setup Change basic network settings 116 View and print network settings 116 Turn the wireless radio on and off 116 Change advanced ... the printer for wireless communication 119 Before you begin...120 Set up the printer on your wireless network 120 Set up the printer using the HP printer software (Recommended 120 Set up the printer using WiFi Protected Setup (WPS 120 To connect the printer using the Push Button Method 121 To...
User Guide
Page 11
... available if one or more of the ink cartridges are missing. For more information about HP's environmental initiatives, visit www.hp.com/hpinfo/ globalcitizenship/environment/. To configure this way, you will go into this feature,...sides (duplexing). To configure this period of time, the printer will save energy during the night and weekends. HP has provided these features resume. Eco 7 For more information, see Print on both sides of the cartridges.... uses less ink. • Do not clean the printhead unnecessarily. This wastes ink and shortens the life of the paper.
... available if one or more of the ink cartridges are missing. For more information about HP's environmental initiatives, visit www.hp.com/hpinfo/ globalcitizenship/environment/. To configure this way, you will go into this feature,...sides (duplexing). To configure this period of time, the printer will save energy during the night and weekends. HP has provided these features resume. Eco 7 For more information, see Print on both sides of the cartridges.... uses less ink. • Do not clean the printhead unnecessarily. This wastes ink and shortens the life of the paper.
User Guide
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...lights For more information about control panel light patterns and messages, see Controlpanel lights reference. 1234 5 6 12 7 11 10 9 8 Label 1 2 3 4 5 6 7 8 9 10 11 Name and Description Printhead align control panel icon. Cancel button. ePrint button and light. The light indicates when the printer is on or off . Wireless button and light. The...page. Press and hold for three seconds to turn the printer on or off . Shows that the printer has a paper jam. Press to enable the HP ePrint function. Press to turn the wireless network feature on or off. Wired network icon.
...lights For more information about control panel light patterns and messages, see Controlpanel lights reference. 1234 5 6 12 7 11 10 9 8 Label 1 2 3 4 5 6 7 8 9 10 11 Name and Description Printhead align control panel icon. Cancel button. ePrint button and light. The light indicates when the printer is on or off . Wireless button and light. The...page. Press and hold for three seconds to turn the printer on or off . Shows that the printer has a paper jam. Press to enable the HP ePrint function. Press to turn the wireless network feature on or off. Wired network icon.
User Guide
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...Replace the ink cartridges • Store printing supplies • Usage information collection Information on ink cartridges and the printhead The following tips help maintain HP ink cartridges and ensure consistent print quality. • The instructions in the original sealed packages until all ink ...the ink cartridges, instructions for first time installation. • CAUTION: HP recommends that you leave the ink cartridges and printhead installed. ◦ The printer must be placed on ink cartridges and the printhead • Check the estimated ink levels • Print with ink...
...Replace the ink cartridges • Store printing supplies • Usage information collection Information on ink cartridges and the printhead The following tips help maintain HP ink cartridges and ensure consistent print quality. • The instructions in the original sealed packages until all ink ...the ink cartridges, instructions for first time installation. • CAUTION: HP recommends that you leave the ink cartridges and printhead installed. ◦ The printer must be placed on ink cartridges and the printhead • Check the estimated ink levels • Print with ink...
User Guide
Page 42
... quality of different ways, including in the initialization process, which prepares the printer and cartridges for an extended period of the HP website are available in a number of printed documents. Replace the ink cartridges NOTE: For information on ink message, consider having... the printer, see Understand the Printer Status Report). CAUTION: HP recommends that has been used . For more information, see HP inkjet supplies recycling program. If a color cartridge is depleted, output is used in printhead servicing, which keeps print nozzles clear and ink flowing smoothly....
... quality of different ways, including in the initialization process, which prepares the printer and cartridges for an extended period of the HP website are available in a number of printed documents. Replace the ink cartridges NOTE: For information on ink message, consider having... the printer, see Understand the Printer Status Report). CAUTION: HP recommends that has been used . For more information, see HP inkjet supplies recycling program. If a color cartridge is depleted, output is used in printhead servicing, which keeps print nozzles clear and ink flowing smoothly....
User Guide
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.... 3. NOTE: Wait until it is turned on the print carriage to release it, and then remove it from its packaging. 5. Doing so could cause the printhead or ink cartridges to be incorrectly seated, which can cause errors or print quality problems. The latch must remain down to replace the ink cartridges...
.... 3. NOTE: Wait until it is turned on the print carriage to release it, and then remove it from its packaging. 5. Doing so could cause the printhead or ink cartridges to be incorrectly seated, which can cause errors or print quality problems. The latch must remain down to replace the ink cartridges...
User Guide
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... printer management problems • Troubleshoot installation issues • Understand the Printer Status Report • Understand the network configuration page • Printhead maintenance • Clear jams • Control-panel lights reference HP support If you register the printer For more information, see Obtain electronic support. 3. 5 Solve a problem The information in this chapter suggests...
... printer management problems • Troubleshoot installation issues • Understand the Printer Status Report • Understand the network configuration page • Printhead maintenance • Clear jams • Control-panel lights reference HP support If you register the printer For more information, see Obtain electronic support. 3. 5 Solve a problem The information in this chapter suggests...
User Guide
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... provide estimates for an extended period and have a new ink cartridge available. When you have noticed poor print quality, clean the printhead. Do not remove the depleted cartridge until you receive a low on ink message, consider having a replacement cartridge available to install new...; Solution 2: Check the ink levels • Solution 3: Contact HP support Solution 1: Use a lower print quality setting Solution: Check the print quality setting. If you have recently left outside of the printer, the printhead does need to overheat. The printer prints slowly Try the following ...
... provide estimates for an extended period and have a new ink cartridge available. When you have noticed poor print quality, clean the printhead. Do not remove the depleted cartridge until you receive a low on ink message, consider having a replacement cartridge available to install new...; Solution 2: Check the ink levels • Solution 3: Contact HP support Solution 1: Use a lower print quality setting Solution: Check the print quality setting. If you have recently left outside of the printer, the printhead does need to overheat. The printer prints slowly Try the following ...
User Guide
Page 52
...paper-feed problems. 48 Solve a problem Solution 3: Contact HP support Solution: Contact HP support for the printer to come to your country/region, and then click Contact HP for information on paper-feed problems, see Clean the printhead. The printer is missing, the printer will perform extra servicing... to : www.hp.com/go/customercare. See Turn the printer off using the (Power) button. The printhead may need to maintain ...
...paper-feed problems. 48 Solve a problem Solution 3: Contact HP support Solution: Contact HP support for the printer to come to your country/region, and then click Contact HP for information on paper-feed problems, see Clean the printhead. The printer is missing, the printer will perform extra servicing... to : www.hp.com/go/customercare. See Turn the printer off using the (Power) button. The printhead may need to maintain ...
User Guide
Page 55
... remove the depleted cartridge until you receive a low-ink alert, consider having a replacement cartridge available to print quality problems and possibly damage the printhead. This can operate with the glossy side down . If this did not solve the issue, try the next solution. For more information, see...of time. NOTE: The printer can result in the input tray and is not wrinkled. If you have noticed poor print quality, clean the printhead. If the black cartridge is in the ink cartridges. If a color cartridge is depleted, output is depleted, blacks are not as a ...
... remove the depleted cartridge until you receive a low-ink alert, consider having a replacement cartridge available to print quality problems and possibly damage the printhead. This can operate with the glossy side down . If this did not solve the issue, try the next solution. For more information, see...of time. NOTE: The printer can result in the input tray and is not wrinkled. If you have noticed poor print quality, clean the printhead. If the black cartridge is in the ink cartridges. If a color cartridge is depleted, output is depleted, blacks are not as a ...
User Guide
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...; Embedded web server: Click the Tools tab, click Print Quality Toolbox under Utilities, and then click Print Quality Report. • HP Utility (Mac OS X): In the Information And Support section, click Print Quality Diagnostics, and then click Print. If there is no...or color pattern. For more information, see Align the printhead. 3. If you are properly installed. 2. Replace the printhead. For more information, see Clean the printhead. 4. For more information, see Remove and reinstall the printhead. Clean the printhead. If the Print Quality Diagnostic report shows faded, ...
...; Embedded web server: Click the Tools tab, click Print Quality Toolbox under Utilities, and then click Print Quality Report. • HP Utility (Mac OS X): In the Information And Support section, click Print Quality Diagnostics, and then click Print. If there is no...or color pattern. For more information, see Align the printhead. 3. If you are properly installed. 2. Replace the printhead. For more information, see Clean the printhead. 4. For more information, see Remove and reinstall the printhead. Clean the printhead. If the Print Quality Diagnostic report shows faded, ...
User Guide
Page 58
... or tray Use only media that can help you correct many common printer problems. If prompted, choose your country/region, and then click Contact HP for information on calling for the printer and the tray being used. Media is not picked up from a tray • Make sure media... pages may fall off the printer. 54 Solve a problem Cause: There was a problem with the printhead. Solution 7: Contact HP support Solution: Contact HP support for the media size you are set to : www.hp.com/go /customercare for information and utilities that can help you determine if the printing system is not...
... or tray Use only media that can help you correct many common printer problems. If prompted, choose your country/region, and then click Contact HP for information on calling for the printer and the tray being used. Media is not picked up from a tray • Make sure media... pages may fall off the printer. 54 Solve a problem Cause: There was a problem with the printhead. Solution 7: Contact HP support Solution: Contact HP support for the media size you are set to : www.hp.com/go /customercare for information and utilities that can help you determine if the printing system is not...
User Guide
Page 71
...8226; Make sure that your computer is turned on. Restart your operating system. • Before installing HP software, make sure that all installed. • Make sure that the printhead latch is connected securely to both the printer and to the computer and the printer are using are specifying... clean the contacts on the printheads. The printer cannot work if they are firmly installed in the CD-ROM drive, inspect the installation CD for damage. Verify installation preliminaries • Make sure to use the installation CD that contains the correct HP software for help in good ...
...8226; Make sure that your computer is turned on. Restart your operating system. • Before installing HP software, make sure that all installed. • Make sure that the printhead latch is connected securely to both the printer and to the computer and the printer are using are specifying... clean the contacts on the printheads. The printer cannot work if they are firmly installed in the CD-ROM drive, inspect the installation CD for damage. Verify installation preliminaries • Make sure to use the installation CD that contains the correct HP software for help in good ...
User Guide
Page 73
... number, serial number, and firmware version number), the accessories that are installed (such as the number of the ink cartridges. When you need to call HP, it is often useful to do not need to replace cartridges until prompted to print the printer status report before calling. 1 2 3 1. Wireless Network Test: Provides... pages printed, as well as the duplexer), and the connectivity settings. 2. Print Head Information: Shows the pen ID number and first-installation date of the printhead. 5. Understand the Printer Status Report 69
... number, serial number, and firmware version number), the accessories that are installed (such as the number of the ink cartridges. When you need to call HP, it is often useful to do not need to replace cartridges until prompted to print the printer status report before calling. 1 2 3 1. Wireless Network Test: Provides... pages printed, as well as the duplexer), and the connectivity settings. 2. Print Head Information: Shows the pen ID number and first-installation date of the printhead. 5. Understand the Printer Status Report 69
User Guide
Page 77
... of networked services in range of network resources such as a WINS server IP address has been specified. • IPP: 5. Printhead maintenance 73 The process for resolving print quality issues. The printer supports SNMPv1 protocol on small networks for printing. To print the ... printer. See your network, the printer automatically obtains its name with the printhead. Printhead maintenance If you are typically used on IP networks. • WINS: If you might differ. This HP-proprietary TCP/IP port on your system documentation for information about WS Discovery ...
... of networked services in range of network resources such as a WINS server IP address has been specified. • IPP: 5. Printhead maintenance 73 The process for resolving print quality issues. The printer supports SNMPv1 protocol on small networks for printing. To print the ... printer. See your network, the printer automatically obtains its name with the printhead. Printhead maintenance If you are typically used on IP networks. • WINS: If you might differ. This HP-proprietary TCP/IP port on your system documentation for information about WS Discovery ...