HP Officejet Pro 276dw - User Guide
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Contents 9 Solve a problem HP support...98 Obtain electronic support...99 HP support by phone...99 Before you call...100 Phone support period 100 After the phone support period 100 General troubleshooting tips and resources 100 Solve printer problems...101 The printer shuts down unexpectedly 101 Alignment fails...101 The... printed 104 Something on the page is missing or incorrect 104 Placement of the text or graphics is wrong 105 Print quality troubleshooting 105 Solve paper-feed problems...110 Solve copy problems...111 No copy came out...112 Copies are blank...112 Documents are missing ...
Contents 9 Solve a problem HP support...98 Obtain electronic support...99 HP support by phone...99 Before you call...100 Phone support period 100 After the phone support period 100 General troubleshooting tips and resources 100 Solve printer problems...101 The printer shuts down unexpectedly 101 Alignment fails...101 The... printed 104 Something on the page is missing or incorrect 104 Placement of the text or graphics is wrong 105 Print quality troubleshooting 105 Solve paper-feed problems...110 Solve copy problems...111 No copy came out...112 Copies are blank...112 Documents are missing ...
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... with the printer 145 Solve printer management problems 146 Embedded web server cannot be opened 146 Troubleshoot installation issues 147 Hardware installation suggestions 147 HP software installation suggestions 148 Solve network problems...148 Understand the Printer Status Report 149 Printhead maintenance...... sure the printer is turned on the memory device 138 Solve Ethernet network problems 138 General network troubleshooting 138 Solve wireless problems...138 Basic wireless troubleshooting 139 Step 1 - Make sure your computer is connected to your firewall software to see if ...
... with the printer 145 Solve printer management problems 146 Embedded web server cannot be opened 146 Troubleshoot installation issues 147 Hardware installation suggestions 147 HP software installation suggestions 148 Solve network problems...148 Understand the Printer Status Report 149 Printhead maintenance...... sure the printer is turned on the memory device 138 Solve Ethernet network problems 138 General network troubleshooting 138 Solve wireless problems...138 Basic wireless troubleshooting 139 Step 1 - Make sure your computer is connected to your firewall software to see if ...
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... • Store printing supplies • Anonymous Usage Information Storage Information on ink cartridges and the printhead The following tips help maintain HP ink cartridges and ensure consistent print quality. • The instructions in this user guide are for replacing ink cartridges, and are ...; Make sure you have problems copying documents, see Turn the printer off the printer properly. For more information, see Print quality troubleshooting. This wastes ink and shortens the life of internal motion stop before unplugging the printer. 8 Work with ink cartridges 93 This ...
... • Store printing supplies • Anonymous Usage Information Storage Information on ink cartridges and the printhead The following tips help maintain HP ink cartridges and ensure consistent print quality. • The instructions in this user guide are for replacing ink cartridges, and are ...; Make sure you have problems copying documents, see Turn the printer off the printer properly. For more information, see Print quality troubleshooting. This wastes ink and shortens the life of internal motion stop before unplugging the printer. 8 Work with ink cartridges 93 This ...
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...when you correct many common printer problems. HP online support is available to all HP customers. Visit the HP online support website at www.hp.com/support. This section contains the following topics: • HP support • General troubleshooting tips and resources • Solve printer ... one of the following features: • Fast access to qualified online support specialists • HP software and driver updates for the HP printer • Valuable troubleshooting information for up-to-date printer information and expert assistance and includes the following support services to...
...when you correct many common printer problems. HP online support is available to all HP customers. Visit the HP online support website at www.hp.com/support. This section contains the following topics: • HP support • General troubleshooting tips and resources • Solve printer ... one of the following features: • Fast access to qualified online support specialists • HP software and driver updates for the HP printer • Valuable troubleshooting information for up-to-date printer information and expert assistance and includes the following support services to...
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... is available in North America, Asia Pacific, and Latin America (including Mexico). This website provides information and utilities that can help you begin troubleshooting: • Try turning the printer off and then on again. • For a paper jam, see Electrical specifications. 100 Solve a ...many common printer problems. Check or do the following steps require HP software. Help may also be available at an additional cost. Phone support period One year of the computer and the printer. General troubleshooting tips and resources NOTE: Many of the printer) • Messages...
... is available in North America, Asia Pacific, and Latin America (including Mexico). This website provides information and utilities that can help you begin troubleshooting: • Try turning the printer off and then on again. • For a paper jam, see Electrical specifications. 100 Solve a ...many common printer problems. Check or do the following steps require HP software. Help may also be available at an additional cost. Phone support period One year of the computer and the printer. General troubleshooting tips and resources NOTE: Many of the printer) • Messages...
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...the Link light on your computer screen; If this , uninstall the HP software completely, and then reinstall the HP software. Refer to the Help system for the operating system for more information, see General troubleshooting tips and resources. If there is printing very slowly. • ...Solution 1: Use a lower print quality setting • Solution 2: Check the ink levels • Solution 3: Contact HP support Solution 1: Use a lower print quality...
...the Link light on your computer screen; If this , uninstall the HP software completely, and then reinstall the HP software. Refer to the Help system for the operating system for more information, see General troubleshooting tips and resources. If there is printing very slowly. • ...Solution 1: Use a lower print quality setting • Solution 2: Check the ink levels • Solution 3: Contact HP support Solution 1: Use a lower print quality...
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... in Grayscale is not selected in the file Check the file to make sure there is no blank page. For more information, see Print quality troubleshooting. NOTE: Incorrectly turning off incorrectly. Check the margin settings Make sure the margin settings for the printer to come to a complete stop before unplugging the...
... in Grayscale is not selected in the file Check the file to make sure there is no blank page. For more information, see Print quality troubleshooting. NOTE: Incorrectly turning off incorrectly. Check the margin settings Make sure the margin settings for the printer to come to a complete stop before unplugging the...
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... size • Content on a page might be caused by the inability of the application to interpret print settings correctly. Print quality troubleshooting Try the solutions in this section to resolve print quality problems in your printer. Move the printer away from the source of the ... website at the edges of the page, make sure the tray is recommended that you are using genuine HP ink cartridges • Solution 2: Check the ink levels Print quality troubleshooting 105 For more information, see Load paper. Also, it is not overloaded. For more information, see Print...
... size • Content on a page might be caused by the inability of the application to interpret print settings correctly. Print quality troubleshooting Try the solutions in this section to resolve print quality problems in your printer. Move the printer away from the source of the ... website at the edges of the page, make sure the tray is recommended that you are using genuine HP ink cartridges • Solution 2: Check the ink levels Print quality troubleshooting 105 For more information, see Load paper. Also, it is not overloaded. For more information, see Print...
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...in the input tray. When you have insufficient ink. Cause: The ink cartridges might be smeared. Always make sure the paper you use HP Advanced Photo Paper. For more information, see : Select paper Cause: The wrong kind of reliability and print quality, and produce documents with... have finished printing, return any other paper type with ColorLok technology that it was loaded in the input tray and is flat. Print quality troubleshooting 107 For more information, see : Load paper. All papers with crisp, vivid color, bolder blacks and dry faster than ordinary plain papers...
...in the input tray. When you have insufficient ink. Cause: The ink cartridges might be smeared. Always make sure the paper you use HP Advanced Photo Paper. For more information, see : Select paper Cause: The wrong kind of reliability and print quality, and produce documents with... have finished printing, return any other paper type with ColorLok technology that it was loaded in the input tray and is flat. Print quality troubleshooting 107 For more information, see : Load paper. All papers with crisp, vivid color, bolder blacks and dry faster than ordinary plain papers...
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... • Check the print quality setting and make sure photo paper such as saturation, brightness, or color tone, are incorrect. No further troubleshooting is nothing wrong with the printer, print settings, or ink cartridges. Chapter 9 Solution 5: Check the print settings Solution: Check the print ...8226; Embedded web server: Click the Tools tab, click Print Quality Toolbox under Utilities, and then click Print Quality Report button. • HP Utility (Mac OS X): In the Information And Support section, click Print Quality Diagnostics, and then click Print. 108 Solve a problem In...
... • Check the print quality setting and make sure photo paper such as saturation, brightness, or color tone, are incorrect. No further troubleshooting is nothing wrong with the printer, print settings, or ink cartridges. Chapter 9 Solution 5: Check the print settings Solution: Check the print ...8226; Embedded web server: Click the Tools tab, click Print Quality Toolbox under Utilities, and then click Print Quality Report button. • HP Utility (Mac OS X): In the Information And Support section, click Print Quality Diagnostics, and then click Print. 108 Solve a problem In...
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...replace. Solution 7: Contact HP support Solution: Contact HP support for depleted ink cartridges, and replace the ink cartridge that corresponds to the defective color bar or color pattern. For more information, see Replace the ink cartridges. 2. Print quality troubleshooting 109 Do not remove the...the printhead. For more information, see Calibrate the linefeed. 3. Clean the printhead. If you have helped, contact HP support to install new cartridges, see HP support. If there is working correctly. If the Print Quality Diagnostic report shows faded, partial, streaked, or ...
...replace. Solution 7: Contact HP support Solution: Contact HP support for depleted ink cartridges, and replace the ink cartridge that corresponds to the defective color bar or color pattern. For more information, see Replace the ink cartridges. 2. Print quality troubleshooting 109 Do not remove the...the printhead. For more information, see Calibrate the linefeed. 3. Clean the printhead. If you have helped, contact HP support to install new cartridges, see HP support. If there is working correctly. If the Print Quality Diagnostic report shows faded, partial, streaked, or ...
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...for the job. If the media is loaded incorrectly, it to enhance text or photographs, if needed . For more information, see Print quality troubleshooting. For more information, see Maintain the printer. • Copy is slanted or skewed If you are using the automatic document feeder (ADF), ... are apparent • Vertical white or faded stripes The media might not meet Hewlett-Packard media specifications (for normal size. • The HP software settings might be closed correctly. ◦ The scanner glass or lid backing might need cleaning. Copy defects are for example, the media...
...for the job. If the media is loaded incorrectly, it to enhance text or photographs, if needed . For more information, see Print quality troubleshooting. For more information, see Maintain the printer. • Copy is slanted or skewed If you are using the automatic document feeder (ADF), ... are apparent • Vertical white or faded stripes The media might not meet Hewlett-Packard media specifications (for normal size. • The HP software settings might be closed correctly. ◦ The scanner glass or lid backing might need cleaning. Copy defects are for example, the media...
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...Help for the printer. Click here to go online for faxing. Solve fax problems This section contains fax setup troubleshooting information for more assistance, visit the HP online support site www.hp.com/support. If the test fails, review the report for faxing. Perform this does not help you might ...up correctly for information on the original and are not a result of the printer. The test fails if the printer is reduced The HP software settings might be available in all languages.) If this test after you need to fix any problems found. the scanner glass might be...
...Help for the printer. Click here to go online for faxing. Solve fax problems This section contains fax setup troubleshooting information for more assistance, visit the HP online support site www.hp.com/support. If the test fails, review the report for faxing. Perform this does not help you might ...up correctly for information on the original and are not a result of the printer. The test fails if the printer is reduced The HP software settings might be available in all languages.) If this test after you need to fix any problems found. the scanner glass might be...
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...telephone wall jack to the printer, you are using a phone splitter, this section. • Try to www.hp.com/support. If the test fails again, continue reviewing the troubleshooting information in the phone cord that can send or receive a fax successfully, there might not be a problem.... the splitter and connecting the printer directly to send or receive faxes. Chapter 9 The fax test failed If you experience problems faxing, contact HP support. For more detailed information, check the report to Correct Port on . This section contains the following topics: • The "Fax ...
...telephone wall jack to the printer, you are using a phone splitter, this section. • Try to www.hp.com/support. If the test fails again, continue reviewing the troubleshooting information in the phone cord that can send or receive a fax successfully, there might not be a problem.... the splitter and connecting the printer directly to send or receive faxes. Chapter 9 The fax test failed If you experience problems faxing, contact HP support. For more detailed information, check the report to Correct Port on . This section contains the following topics: • The "Fax ...
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... the printer. • Other equipment, which piece of phone cord. If the Fax Line Condition test continues to a working phone line and continue reviewing the troubleshooting information in use or off the hook. After you experience problems faxing, contact your telephone company and have in the box with the printer, connect...
... the printer. • Other equipment, which piece of phone cord. If the Fax Line Condition test continues to a working phone line and continue reviewing the troubleshooting information in use or off the hook. After you experience problems faxing, contact your telephone company and have in the box with the printer, connect...
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... panel. Solve memory device problems TIP: You can visit the HP online support website at www.hp.com/support for information and utilities that is one hour ahead of faxes archived (which includes a time stamp) might not always reflect the accurate time for troubleshooting information. • The printer cannot read the memory device...
... panel. Solve memory device problems TIP: You can visit the HP online support website at www.hp.com/support for information and utilities that is one hour ahead of faxes archived (which includes a time stamp) might not always reflect the accurate time for troubleshooting information. • The printer cannot read the memory device...
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... printer to your Ethernet network, perform one or more of the following , run the installation program again. • General network troubleshooting General network troubleshooting If you are unable to install the HP software provided with other devices. Solve wireless problems This section provides information about solving problems you might be access using a computer...
... printer to your Ethernet network, perform one or more of the following , run the installation program again. • General network troubleshooting General network troubleshooting If you are unable to install the HP software provided with other devices. Solve wireless problems This section provides information about solving problems you might be access using a computer...
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... To turn them back on a home network. Restart components of the wireless capabilities. For more information about troubleshooting wireless problems, visit the HP Wireless Printing Center www.hp.com/go / wirelessprinting. Make sure the wireless (802.11) light is weak, try moving the printer ... the problem, follow the instructions in After resolving the problems. Basic wireless troubleshooting NOTE: If you still are using HP printers on in this tool, visit the HP Wireless Printing Center www.hp.com/go /wirelessprinting. NOTE: If your computer. Connecting an Ethernet cable turns...
... To turn them back on a home network. Restart components of the wireless capabilities. For more information about troubleshooting wireless problems, visit the HP Wireless Printing Center www.hp.com/go / wirelessprinting. Make sure the wireless (802.11) light is weak, try moving the printer ... the problem, follow the instructions in After resolving the problems. Basic wireless troubleshooting NOTE: If you still are using HP printers on in this tool, visit the HP Wireless Printing Center www.hp.com/go /wirelessprinting. NOTE: If your computer. Connecting an Ethernet cable turns...
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... Make sure your computer is online and ready • Step 5 - To check an Ethernet connection Many computers have tried the suggestions provided in Basic wireless troubleshooting and are not on a Mac, click System Preferences in the window. 140 Solve a problem Touch (right arrow), touch Setup, and then touch Network. 2. Advanced wireless...
... Make sure your computer is online and ready • Step 5 - To check an Ethernet connection Many computers have tried the suggestions provided in Basic wireless troubleshooting and are not on a Mac, click System Preferences in the window. 140 Solve a problem Touch (right arrow), touch Setup, and then touch Network. 2. Advanced wireless...
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... firewall might create a second version of the following, depending on the printer status: a. To check the printer's status, follow the instructions for additional troubleshooting help. If the printer is on hold, click Resume. 4. Step 5 - For more information, see Configure your computer to work with a USB ...after performing the steps above but find that the symptoms persist as the default printer driver (Windows only) If you install the HP software again, the installer might be interfering. Make sure the wireless version of the printer is paused or offline, preventing you ...
... firewall might create a second version of the following, depending on the printer status: a. To check the printer's status, follow the instructions for additional troubleshooting help. If the printer is on hold, click Resume. 4. Step 5 - For more information, see Configure your computer to work with a USB ...after performing the steps above but find that the symptoms persist as the default printer driver (Windows only) If you install the HP software again, the installer might be interfering. Make sure the wireless version of the printer is paused or offline, preventing you ...