Wired/Wireless Networking Guide
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...the initialization process, which prepares the device and cartridges for your HP Officejet/Officejet Pro device 5 Step 3: Test the connection 6 Solving wireless (802.11) problems 6 Basic troubleshooting 6 Advanced troubleshooting 7 Change the connection method 10 Change from a USB connection 10... Change from an Ethernet connection 11 Connect the HP Officejet/Officejet Pro device using this product near water, or when ...
...the initialization process, which prepares the device and cartridges for your HP Officejet/Officejet Pro device 5 Step 3: Test the connection 6 Solving wireless (802.11) problems 6 Basic troubleshooting 6 Advanced troubleshooting 7 Change the connection method 10 Change from a USB connection 10... Change from an Ethernet connection 11 Connect the HP Officejet/Officejet Pro device using this product near water, or when ...
Wired/Wireless Networking Guide
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.../Wireless Device or Add a Device when prompted. If you are encountering problems connecting the HP Officejet/Officejet Pro device to your wireless network. Mac OS Open the HP Device Manager, located in the Dock. (HP Device Manager is interference on page 7). Basic troubleshooting If you have been turned on will recover a network communication issue. 6 Solving wireless...
.../Wireless Device or Add a Device when prompted. If you are encountering problems connecting the HP Officejet/Officejet Pro device to your wireless network. Mac OS Open the HP Device Manager, located in the Dock. (HP Device Manager is interference on page 7). Basic troubleshooting If you have been turned on will recover a network communication issue. 6 Solving wireless...
Wired/Wireless Networking Guide
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... Ethernet cable from the HP device control panel: HP Officejet 6000 Printer Series On the HP device's control panel, press and hold the ( ) Wireless button, press ( ) Resume button two times, and then release all buttons. To run the Network Diagnostic tool. Advanced troubleshooting If you have a USB cable readily accessible. English 4. If your HP Officejet/Officejet Pro device to see...
... Ethernet cable from the HP device control panel: HP Officejet 6000 Printer Series On the HP device's control panel, press and hold the ( ) Wireless button, press ( ) Resume button two times, and then release all buttons. To run the Network Diagnostic tool. Advanced troubleshooting If you have a USB cable readily accessible. English 4. If your HP Officejet/Officejet Pro device to see...
Wired/Wireless Networking Guide
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If you can access the EWS, try using the HP device (for additional troubleshooting help. 4. If you can access the EWS, try using the HP device over the network. Try using the HP device over the network (such as to scan or print) to see if your network setup was ... the device and click Resume Printing. 4. If you are still having problems using the HP device over the network. Click Start, click Control Panel, and then double-click Printers. 2. Make sure the HP Officejet/Officejet Pro device is online and ready If you have active connections to the same network, the...
If you can access the EWS, try using the HP device (for additional troubleshooting help. 4. If you can access the EWS, try using the HP device over the network. Try using the HP device over the network (such as to scan or print) to see if your network setup was ... the device and click Resume Printing. 4. If you are still having problems using the HP device over the network. Click Start, click Control Panel, and then double-click Printers. 2. Make sure the HP Officejet/Officejet Pro device is online and ready If you have active connections to the same network, the...
User Guide
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... risk of Hewlett-Packard, except as constituting an additional warranty. Install the product securely on a stable surface. 6. Nothing herein should be liable for HP products and services are wet. 5. HP shall not be construed as allowed under copyright laws. Reproduction, adaptation, or translation of Microsoft Corporation. government. Edition 1, 6/2009 Hewlett-Packard Company... parts inside. Acknowledgements Windows and Windows XP are no one can step on the product. 3. If the product does not operate normally, see Maintain and troubleshoot. 8.
... risk of Hewlett-Packard, except as constituting an additional warranty. Install the product securely on a stable surface. 6. Nothing herein should be liable for HP products and services are wet. 5. HP shall not be construed as allowed under copyright laws. Reproduction, adaptation, or translation of Microsoft Corporation. government. Edition 1, 6/2009 Hewlett-Packard Company... parts inside. Acknowledgements Windows and Windows XP are no one can step on the product. 3. If the product does not operate normally, see Maintain and troubleshoot. 8.
User Guide
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...36 Toolbox tabs ...36 Network Toolbox...37 Use the HP Solution Center (Windows 37 HP Printer Utility (Mac OS X 37 Open the HP Printer Utility 38 HP Printer Utility panels 38 Use the HP Device Manager (Mac OS X 39 Understand the printer status page 39 Understand the network configuration or wireless...firewall to work with HP devices 49 Change the connection method 50 Guidelines for ensuring wireless network security 51 To add hardware addresses to a wireless access point 51 Other guidelines...51 Uninstall and reinstall the software 52 5 Maintain and troubleshoot Work with ink ...
...36 Toolbox tabs ...36 Network Toolbox...37 Use the HP Solution Center (Windows 37 HP Printer Utility (Mac OS X 37 Open the HP Printer Utility 38 HP Printer Utility panels 38 Use the HP Device Manager (Mac OS X 39 Understand the printer status page 39 Understand the network configuration or wireless...firewall to work with HP devices 49 Change the connection method 50 Guidelines for ensuring wireless network security 51 To add hardware addresses to a wireless access point 51 Other guidelines...51 Uninstall and reinstall the software 52 5 Maintain and troubleshoot Work with ink ...
User Guide
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...Blank or partial page printed 67 Something on the page is missing or incorrect 67 Placement of the text or graphics is wrong 68 Print troubleshooting...69 Envelopes print incorrectly 69 The product is not responding 70 The product prints meaningless characters 73 Nothing happens when I try to print 73...as expected 76 Text or graphics are cut off at the edge of the page 77 A blank page came out while printing 79 Print quality troubleshooting...80 Wrong, inaccurate, or bleeding colors 80 Ink is not filling the text or graphics completely 83 The printout has a horizontal band of ...
...Blank or partial page printed 67 Something on the page is missing or incorrect 67 Placement of the text or graphics is wrong 68 Print troubleshooting...69 Envelopes print incorrectly 69 The product is not responding 70 The product prints meaningless characters 73 Nothing happens when I try to print 73...as expected 76 Text or graphics are cut off at the edge of the page 77 A blank page came out while printing 79 Print quality troubleshooting...80 Wrong, inaccurate, or bleeding colors 80 Ink is not filling the text or graphics completely 83 The printout has a horizontal band of ...
User Guide
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... SSID 106 Make sure the wireless version of the HP device is set as the default printer driver (Windows only)...106 Make sure the HP Network Devices Support service is running (Windows only).......107 Add hardware addresses to a wireless access point (WAP 107 Troubleshoot installation issues 108 Hardware installation suggestions 108 Software installation suggestions...
... SSID 106 Make sure the wireless version of the HP device is set as the default printer driver (Windows only)...106 Make sure the HP Network Devices Support service is running (Windows only).......107 Add hardware addresses to a wireless access point (WAP 107 Troubleshoot installation issues 108 Hardware installation suggestions 108 Software installation suggestions...
User Guide
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... only) Device management tools (network connection) Toolbox (Microsoft® Windows®) HP Printer Utility (Mac OS X) Control panel Description Location Provide late-breaking information and troubleshooting tips. For more information, see Embedded Web server. Provides status, error, and... clean the printhead, print the configuration page, and find support information from a connected computer. For more information, see HP Printer Utility (Mac OS X). For more information, see Toolbox (Windows). Typically installed with the device software. Contains tools to ...
... only) Device management tools (network connection) Toolbox (Microsoft® Windows®) HP Printer Utility (Mac OS X) Control panel Description Location Provide late-breaking information and troubleshooting tips. For more information, see Embedded Web server. Provides status, error, and... clean the printhead, print the configuration page, and find support information from a connected computer. For more information, see HP Printer Utility (Mac OS X). For more information, see Toolbox (Windows). Typically installed with the device software. Contains tools to ...
User Guide
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...Web server Toolbox (Windows) HP Printer Utility (Mac OS X) HP Solution Center to view information about replacement print cartridges.* Ink cartridge information: Open the Information and Support panel and click Supplies Status. * Provides current status of ink cartridges. • Printer status information: Click the ... until print quality becomes unacceptable. Chapter 4 Monitor the device Use this tool... Use this tool... For more information, see Troubleshooting tips and resources. • Set embedded Web server password: Click the Settings tab, and then click Security in the left...
...Web server Toolbox (Windows) HP Printer Utility (Mac OS X) HP Solution Center to view information about replacement print cartridges.* Ink cartridge information: Open the Information and Support panel and click Supplies Status. * Provides current status of ink cartridges. • Printer status information: Click the ... until print quality becomes unacceptable. Chapter 4 Monitor the device Use this tool... Use this tool... For more information, see Troubleshooting tips and resources. • Set embedded Web server password: Click the Settings tab, and then click Security in the left...
User Guide
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... right side of the menu bar, type HP Device Manager in the Dock, click the Spotlight icon on the selected device. Click the HP Device Manager icon in the Dock. From here, you can gain access to print the Printer Status page before calling. Ink level warnings... cartridges. Use the HP Device Manager (Mac OS X) To open the HP Device Manager on a Macintosh computer 1. Understand the printer status page 39 Understand the printer status page Use the Printer Status page to: • View current device information and ink cartridge status • Help troubleshoot problems If you need...
... right side of the menu bar, type HP Device Manager in the Dock, click the Spotlight icon on the selected device. Click the HP Device Manager icon in the Dock. From here, you can gain access to print the Printer Status page before calling. Ink level warnings... cartridges. Use the HP Device Manager (Mac OS X) To open the HP Device Manager on a Macintosh computer 1. Understand the printer status page 39 Understand the printer status page Use the Printer Status page to: • View current device information and ink cartridge status • Help troubleshoot problems If you need...
User Guide
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...to the network name (SSID) "hpsetup". (This network name is security software running on the front of the HP device and then to any USB port on your firewall to see Troubleshooting tips and resources. To turn off wireless communication Press and hold the Network button, (on the Starter CD, ...setup cable to the port on the back of the device for a different network, you are having problems such as: • Printer not found . Double-click the HP Installer icon on some models press the Wireless button), press the Resume button three times, and release the Network or Wireless button....
...to the network name (SSID) "hpsetup". (This network name is security software running on the front of the HP device and then to any USB port on your firewall to see Troubleshooting tips and resources. To turn off wireless communication Press and hold the Network button, (on the Starter CD, ...setup cable to the port on the back of the device for a different network, you are having problems such as: • Printer not found . Double-click the HP Installer icon on some models press the Wireless button), press the Resume button three times, and release the Network or Wireless button....
User Guide
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... cartridges, instructions for an extended period of box, with ink cartridges To ensure the best print quality from the HP Printer, you have a new ink cartridge available before removing the old cartridge. Maintain and troubleshoot 55 This section contains the following topics: • Information on ink cartridges and the printhead • Check the...
... cartridges, instructions for an extended period of box, with ink cartridges To ensure the best print quality from the HP Printer, you have a new ink cartridge available before removing the old cartridge. Maintain and troubleshoot 55 This section contains the following topics: • Information on ink cartridges and the printhead • Check the...
User Guide
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...ink cartridges and printhead installed. ◦ Lightly pack the inside of one or more information, see www.hp.com/go/inkusage. 56 Maintain and troubleshoot If you turn off the HP Printer, the print carriage might be parked on the product. Related topics • Check the estimated ink levels... • Clean the printhead Check the estimated ink levels You can also print the Printer Status page to replace...
...ink cartridges and printhead installed. ◦ Lightly pack the inside of one or more information, see www.hp.com/go/inkusage. 56 Maintain and troubleshoot If you turn off the HP Printer, the print carriage might be parked on the product. Related topics • Check the estimated ink levels... • Clean the printhead Check the estimated ink levels You can also print the Printer Status page to replace...
User Guide
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... to install the ink cartridges. CAUTION: Do not lift the latch handle on the print carriage to correctly install the ink cartridges. 58 Maintain and troubleshoot Using the colored shaped icons for help, slide the ink cartridge into place and is slightly torn, revealing the vent channel. 6. Doing so can result...
... to install the ink cartridges. CAUTION: Do not lift the latch handle on the print carriage to correctly install the ink cartridges. 58 Maintain and troubleshoot Using the colored shaped icons for help, slide the ink cartridge into place and is slightly torn, revealing the vent channel. 6. Doing so can result...
User Guide
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... then click Print PQ (print quality) diagnostic page and follow the onscreen instructions. • HP Printer Utility (Mac OS X): Click Print Quality Diagnostics from the Information and Support panel, and then click Print Page. 60 Maintain and troubleshoot If you are unhappy with the quality of your prints, a Print Quality Diagnostic page can...
... then click Print PQ (print quality) diagnostic page and follow the onscreen instructions. • HP Printer Utility (Mac OS X): Click Print Quality Diagnostics from the Information and Support panel, and then click Print Page. 60 Maintain and troubleshoot If you are unhappy with the quality of your prints, a Print Quality Diagnostic page can...
User Guide
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...Replace the ink cartridges 4. Clean the printhead. If the problem still occurs, but cleaning seems to be replaced. 62 Maintain and troubleshoot If cleaning does not solve the problem, replace the cartridge that corresponds to the streaked bar and make sure all the cartridges are ... For more information, see Clean the printhead 5. the printhead may need to have ink. 2. If replacing the ink cartridge does not help, contact HP - Make sure the ink cartridges have helped, clean again. 6. Chapter 5 Item 3 4 Cartridge color Magenta Ink Cartridge Yellow Ink Cartridge Ragged,...
...Replace the ink cartridges 4. Clean the printhead. If the problem still occurs, but cleaning seems to be replaced. 62 Maintain and troubleshoot If cleaning does not solve the problem, replace the cartridge that corresponds to the streaked bar and make sure all the cartridges are ... For more information, see Clean the printhead 5. the printhead may need to have ink. 2. If replacing the ink cartridge does not help, contact HP - Make sure the ink cartridges have helped, clean again. 6. Chapter 5 Item 3 4 Cartridge color Magenta Ink Cartridge Yellow Ink Cartridge Ragged,...
User Guide
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...Print Quality Diagnostic report. align the printer. Example of bad Large-Font Type The letters are streaks or smears of ink, clean the printhead. This will use less ink than a printhead cleaning. 64 Maintain and troubleshoot If the colors get worse, contact HP - If the type is not ...effective, try a printhead cleaning. 2. clean the printer. If the printer was recently transported at the large-font text above the color blocks. the...
...Print Quality Diagnostic report. align the printer. Example of bad Large-Font Type The letters are streaks or smears of ink, clean the printhead. This will use less ink than a printhead cleaning. 64 Maintain and troubleshoot If the colors get worse, contact HP - If the type is not ...effective, try a printhead cleaning. 2. clean the printer. If the printer was recently transported at the large-font text above the color blocks. the...
User Guide
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...end of a good alignment pattern The lines are on the computer screen. Troubleshooting tips and resources Use the following tips and resources to initialize. • Make sure the device is working correctly. align the printer. The problem might not appear on for the first time, it takes approximately... because they are jagged - Example of the print. If you do not see Control- If lights are straight. If that does not work, contact HP. Examples of your printout, use the software you can check: • Check the paper. • Check the print settings. • Make sure...
...end of a good alignment pattern The lines are on the computer screen. Troubleshooting tips and resources Use the following tips and resources to initialize. • Make sure the device is working correctly. align the printer. The problem might not appear on for the first time, it takes approximately... because they are jagged - Example of the print. If you do not see Control- If lights are straight. If that does not work, contact HP. Examples of your printout, use the software you can check: • Check the paper. • Check the print settings. • Make sure...
User Guide
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...(AC) power outlet. For Mac OS X (v10.5) open System Preferences, select Print & Fax, and then select the device from the Default Printer drop-down unexpectedly Check the power and power connections Make sure the device is connected firmly to ensure proper contact. • All latches and covers...are removed. • The device can be resolved by resetting the device. Some problems can print a printer status page. For voltage requirements, see System requirements. 66 Maintain and troubleshoot For Mac OS X, set it as the default in the tray and is connected firmly to the device....
...(AC) power outlet. For Mac OS X (v10.5) open System Preferences, select Print & Fax, and then select the device from the Default Printer drop-down unexpectedly Check the power and power connections Make sure the device is connected firmly to ensure proper contact. • All latches and covers...are removed. • The device can be resolved by resetting the device. Some problems can print a printer status page. For voltage requirements, see System requirements. 66 Maintain and troubleshoot For Mac OS X, set it as the default in the tray and is connected firmly to the device....