HP LaserJet M2727 MFP Series - User Guide
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..., ISDN, or VoIP system 117 Send a fax ...118 Receive a fax ...127 Solve fax problems ...129 Fax error messages ...129 Fax memory is retained when there is a loss of power 132 Fax logs and reports ...133 Change error correction and fax speed 135 Problems sending faxes 136 Problems receiving faxes 138 Performance problems ...140...
..., ISDN, or VoIP system 117 Send a fax ...118 Receive a fax ...127 Solve fax problems ...129 Fax error messages ...129 Fax memory is retained when there is a loss of power 132 Fax logs and reports ...133 Change error correction and fax speed 135 Problems sending faxes 136 Problems receiving faxes 138 Performance problems ...140...
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...HP LaserJet M2727nfs mfp only 155 Staple documents ...155 Load staples ...156 Manage supplies ...157 Check and order supplies 157 Replace supplies ...159 Clean the product ...162 Firmware updates ...165 12 Problem solve Problem-solving checklist ...168 Restore the factory-set defaults ...169 Control-panel messages ...170 Alert and warning messages 170 Critical error messages... output-bin areas 185 Clear jams from the print-cartridge area 187 Clear jams from the convenience stapler (HP LaserJet M2727nfs mfp only 188 Avoid repeated jams ...189 Solve image-quality problems ...190 ENWW vii
...HP LaserJet M2727nfs mfp only 155 Staple documents ...155 Load staples ...156 Manage supplies ...157 Check and order supplies 157 Replace supplies ...159 Clean the product ...162 Firmware updates ...165 12 Problem solve Problem-solving checklist ...168 Restore the factory-set defaults ...169 Control-panel messages ...170 Alert and warning messages 170 Critical error messages... output-bin areas 185 Clear jams from the print-cartridge area 187 Clear jams from the convenience stapler (HP LaserJet M2727nfs mfp only 188 Avoid repeated jams ...189 Solve image-quality problems ...190 ENWW vii
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...HP. You might need to ensure that the fax machine is on and ready. Plug the product phone cord into a jack for another phone line, and then try making a voice call . With certain warnings, the job might not complete or the print quality might be affected. Solve fax problems Fax error messages... Alert and warning messages appear temporarily and might require the user to acknowledge the message by pressing OK to resume or by pressing Cancel to resume the printing job...
...HP. You might need to ensure that the fax machine is on and ready. Plug the product phone cord into a jack for another phone line, and then try making a voice call . With certain warnings, the job might not complete or the print quality might be affected. Solve fax problems Fax error messages... Alert and warning messages appear temporarily and might require the user to acknowledge the message by pressing OK to resume or by pressing Cancel to resume the printing job...
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...dedicated to fax calls. ● Set the product answer mode to a number less than the rings-toanswer setting for an error message, and then see Fax error messages on larger media. The fax that are received while the input tray is not answering incoming fax calls. The media input ...fax after the tray has been refilled. The product has encountered an error. The incoming faxes might be printed on the autoreduction setting. Received faxes are too light, are being received by the computer. A voice-messaging service might not be Do one of the following: interfering with ...
...dedicated to fax calls. ● Set the product answer mode to a number less than the rings-toanswer setting for an error message, and then see Fax error messages on larger media. The fax that are received while the input tray is not answering incoming fax calls. The media input ...fax after the tray has been refilled. The product has encountered an error. The incoming faxes might be printed on the autoreduction setting. Received faxes are too light, are being received by the computer. A voice-messaging service might not be Do one of the following: interfering with ...
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... HP LaserJet M2727, and then click HP ToolboxFX. This page also has links to order supplies and to the following tasks: ● Check the product status. ● Configure the product settings. ● View troubleshooting information. ● View online documentation. The most recent error is ... problem with the current print cartridge. For more information about error messages, see Control-panel messages on the product control-panel display. HP ToolboxFX HP ToolboxFX is connected to the network. After you can view HP ToolboxFX when the product is directly connected to a computer or ...
... HP LaserJet M2727, and then click HP ToolboxFX. This page also has links to order supplies and to the following tasks: ● Check the product status. ● Configure the product settings. ● View troubleshooting information. ● View online documentation. The most recent error is ... problem with the current print cartridge. For more information about error messages, see Control-panel messages on the product control-panel display. HP ToolboxFX HP ToolboxFX is connected to the network. After you can view HP ToolboxFX when the product is directly connected to a computer or ...
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...the product. NOTE: You must click Apply before the changes take effect. Add, edit, or delete entries in use, empty input trays, and specific error messages. Add, delete, or view fax numbers that have been received by the product. ● Block Faxes. Set up E-mail Alerts. Events that trigger..., such as sending a fax or clearing the fax memory, or set up the product to receive alerts when certain events occur. Alerts The HP ToolboxFX Alerts tab contains links to the following main pages: ● Set up alerts only appear when the product is printing from the product....
...the product. NOTE: You must click Apply before the changes take effect. Add, edit, or delete entries in use, empty input trays, and specific error messages. Add, delete, or view fax numbers that have been received by the product. ● Block Faxes. Set up E-mail Alerts. Events that trigger..., such as sending a fax or clearing the fax memory, or set up the product to receive alerts when certain events occur. Alerts The HP ToolboxFX Alerts tab contains links to the following main pages: ● Set up alerts only appear when the product is printing from the product....
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... . 3. Do information pages print? Paper jams when printing. Does the product send a fax? Does Ready appear in . Print a configuration page. An error message appears on ? Make sure that media that meets HP specifications. Try plugging the telephone cord into a different outlet. Problem-solving checklist Follow these steps when trying to verify that a dial...
... . 3. Do information pages print? Paper jams when printing. Does the product send a fax? Does Ready appear in . Print a configuration page. An error message appears on ? Make sure that media that meets HP specifications. Try plugging the telephone cord into a different outlet. Problem-solving checklist Follow these steps when trying to verify that a dial...
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..., alert messages, warning messages, and critical error messages indicate situations that came in the product box. Reinstall the print cartridge. Turn off and then turn on , the product will attempt to resume the printing job after the warning has appeared for the product to initialize. If the problem is malfunctioning. If the error persists, contact HP...
..., alert messages, warning messages, and critical error messages indicate situations that came in the product box. Reinstall the print cartridge. Turn off and then turn on , the product will attempt to resume the printing job after the warning has appeared for the product to initialize. If the problem is malfunctioning. If the error persists, contact HP...
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... then turn the product on the power and wait for the product to initialize. Critical error messages Critical error messages can indicate some kind of failure. If a critical error persists, the product might fix the problem. If the error persists, contact HP. Turn off then on the power and wait for the product to initialize. See www...
... then turn the product on the power and wait for the product to initialize. Critical error messages Critical error messages can indicate some kind of failure. If a critical error persists, the product might fix the problem. If the error persists, contact HP. Turn off then on the power and wait for the product to initialize. See www...
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... wait for the product to turn on The product has experienced an internal firmware error. If a surge protector is being used, remove it. Use the power switch to initialize. ENWW Control-panel messages 175 If the error persists, contact HP. If a surge protector is seated properly, and then turn the product on . If a surge...
... wait for the product to turn on The product has experienced an internal firmware error. If a surge protector is being used, remove it. Use the power switch to initialize. ENWW Control-panel messages 175 If the error persists, contact HP. If a surge protector is seated properly, and then turn the product on . If a surge...
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...Paused, right-click the product and click Resume Printing. Open the Printers or Printers and Faxes dialog box, and verify that listed in the product. If the media is turned on page 49 for an error message. Cause Solution The product might be interfering. Check the power cord... and verify that the product is loaded incorrectly, it . ● Try printing a job that the media meets HP...
...Paused, right-click the product and click Resume Printing. Open the Printers or Printers and Faxes dialog box, and verify that listed in the product. If the media is turned on page 49 for an error message. Cause Solution The product might be interfering. Check the power cord... and verify that the product is loaded incorrectly, it . ● Try printing a job that the media meets HP...
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... Mac OS X v10.3 and Mac OS X v10.4 The printer driver is selected, switch to the PCL 5 or HP postscript level 3 emulation printer driver, which can be ready. Determine the name of the ...Printer Setup Utility. Select a different printer driver. See the Microsoft Windows documentation that you are using . Cause Solution The product software might not be redefined. Cause Solution The product might not have been installed or was installed incorrectly. See the getting started guide for instructions. Solve software problems Solve common Windows problems Error message...
... Mac OS X v10.3 and Mac OS X v10.4 The printer driver is selected, switch to the PCL 5 or HP postscript level 3 emulation printer driver, which can be ready. Determine the name of the ...Printer Setup Utility. Select a different printer driver. See the Microsoft Windows documentation that you are using . Cause Solution The product software might not be redefined. Cause Solution The product might not have been installed or was installed incorrectly. See the getting started guide for instructions. Solve software problems Solve common Windows problems Error message...
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... sending 126 deleting from memory 117 detect-dial-tone settings 106 dial prefixes 105 dialing, tone or pulse 108 error messages 129 error report, printing 134 error-correction 135 extension phone receiving 115 factory-set defaults, restoring 169 forwarding 111 glass-size setting 108 group-dial ...102 deleting 102 editing 102 sending faxes to 123 H Help tab, HP ToolboxFX 148 HP Customer Care 220 HP fraud hotline 158 HP Instant Support Professional Edition (ISPE) 220 HP LaserJet Scan (Windows) 83 HP SupportPack 222 HP ToolboxFX device information 149 Documentation tab 148 Fax tab 145 Help tab ...
... sending 126 deleting from memory 117 detect-dial-tone settings 106 dial prefixes 105 dialing, tone or pulse 108 error messages 129 error report, printing 134 error-correction 135 extension phone receiving 115 factory-set defaults, restoring 169 forwarding 111 glass-size setting 108 group-dial ...102 deleting 102 editing 102 sending faxes to 123 H Help tab, HP ToolboxFX 148 HP Customer Care 220 HP fraud hotline 158 HP Instant Support Professional Edition (ISPE) 220 HP LaserJet Scan (Windows) 83 HP SupportPack 222 HP ToolboxFX device information 149 Documentation tab 148 Fax tab 145 Help tab ...
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...60 stapling 155, 156 supported sizes 47 troubleshooting 194 type, changing 75 type, selecting 60 wrinkled 193 memory deleting faxes 117 error messages 172 installing 160 part numbers 214 reprinting faxes 127 menu control panel, access 11 Copy setup 12 Fax functions 11 Fax ...38 optical character recognition software 85 ordering supplies and accessories 214 orientation, setting 61 output bins locating 4 output quality copy, troubleshooting 198 HP ToolboxFX settings 150 print, troubleshooting 190, 204 scans, troubleshooting 201, 203 outside lines dial prefixes 105 pauses, inserting 100 P packaging...
...60 stapling 155, 156 supported sizes 47 troubleshooting 194 type, changing 75 type, selecting 60 wrinkled 193 memory deleting faxes 117 error messages 172 installing 160 part numbers 214 reprinting faxes 127 menu control panel, access 11 Copy setup 12 Fax functions 11 Fax ...38 optical character recognition software 85 ordering supplies and accessories 214 orientation, setting 61 output bins locating 4 output quality copy, troubleshooting 198 HP ToolboxFX settings 150 print, troubleshooting 190, 204 scans, troubleshooting 201, 203 outside lines dial prefixes 105 pauses, inserting 100 P packaging...
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...blank pages, troubleshooting 203 books 90 canceling 86 color 87 file formats 87 from control panel 84 from control panel (Macintosh) 35 from HP LaserJet Scan (Windows) 83 grayscale 88 loading ADF 82 loading flatbed scanner 82 methods 83 OCR software 85 page-by-page (Macintosh) 35... 148 manual dialing 120 speed dial 122 troubleshooting 136 separation pad, ordering 215 serial number, locating 5 service critical error messages 174 HP ToolboxFX settings 151 HP-Authorized Dealers 220 part numbers 214 repacking device 221 service agreements 221 Service menu 19 Services tab Macintosh 34 settings ...
...blank pages, troubleshooting 203 books 90 canceling 86 color 87 file formats 87 from control panel 84 from control panel (Macintosh) 35 from HP LaserJet Scan (Windows) 83 grayscale 88 loading ADF 82 loading flatbed scanner 82 methods 83 OCR software 85 page-by-page (Macintosh) 35... 148 manual dialing 120 speed dial 122 troubleshooting 136 separation pad, ordering 215 serial number, locating 5 service critical error messages 174 HP ToolboxFX settings 151 HP-Authorized Dealers 220 part numbers 214 repacking device 221 service agreements 221 Service menu 19 Services tab Macintosh 34 settings ...
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...203 checklist 168 configuration page, printing 41 control panel messages 170 control-panel display 176 copy quality 198 copy size 200 copying 200 critical error messages 174 curled media 193 dialing 137 EPS files 209 faded print 190 fax error-correction setting 135 fax reports 140 feeding problems 195... toner scatter 194 toner smear 191 toner specks 190 USB cables 197 wrinkles 193 TWAIN-compliant software, scanning from 84 types, media HP ToolboxFX settings 150 tray selection 54 U unblocking fax numbers 114 uninstalling Windows software 24 uninstalling Macintosh software 30 UNIX 26 UNIX software...
...203 checklist 168 configuration page, printing 41 control panel messages 170 control-panel display 176 copy quality 198 copy size 200 copying 200 critical error messages 174 curled media 193 dialing 137 EPS files 209 faded print 190 fax error-correction setting 135 fax reports 140 feeding problems 195... toner scatter 194 toner smear 191 toner specks 190 USB cables 197 wrinkles 193 TWAIN-compliant software, scanning from 84 types, media HP ToolboxFX settings 150 tray selection 54 U unblocking fax numbers 114 uninstalling Windows software 24 uninstalling Macintosh software 30 UNIX 26 UNIX software...
Service Manual
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Control-panel messages ...169 Alert and warning messages 169 Alert and warning message tables 169 Critical error messages ...177 Critical error message-tables 177 Clear jams ...179 Causes of jams ...179 Where to look for jams ...180 Clear jams from the ADF 180 Clear jams from the ... (face-down) output bin 186 Rear (face-up) output bin 187 Clear jams from the print-cartridge area 188 Clear jams from the convenience stapler (HP LaserJet M2727nfs MFP only 189 Avoid repeated jams ...190 Control-panel menus ...191 Use the control-panel main menus 191 Control-panel main menus 191 Control...
Control-panel messages ...169 Alert and warning messages 169 Alert and warning message tables 169 Critical error messages ...177 Critical error message-tables 177 Clear jams ...179 Causes of jams ...179 Where to look for jams ...180 Clear jams from the ADF 180 Clear jams from the ... (face-down) output bin 186 Rear (face-up) output bin 187 Clear jams from the print-cartridge area 188 Clear jams from the convenience stapler (HP LaserJet M2727nfs MFP only 189 Avoid repeated jams ...190 Control-panel menus ...191 Use the control-panel main menus 191 Control-panel main menus 191 Control...
Service Manual
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... Table 1-1 Product guides ...2 Table 1-2 Supported printer drivers ...9 Table 1-3 Supported paper and print media sizes 16 Table 1-4 Supported envelopes and postcards 17 Table 1-5 ADF ...17 Table 4-1 Sequence of operation ...70 Table 4-2 Power-on sequence ...71 Table 6-1 Alert and warning messages ...169 Table 6-2 Alert and warning messages ...172 Table 6-3 Critical error messages ...177 Table 6-4 Fax Job status...
... Table 1-1 Product guides ...2 Table 1-2 Supported printer drivers ...9 Table 1-3 Supported paper and print media sizes 16 Table 1-4 Supported envelopes and postcards 17 Table 1-5 ADF ...17 Table 4-1 Sequence of operation ...70 Table 4-2 Power-on sequence ...71 Table 6-1 Alert and warning messages ...169 Table 6-2 Alert and warning messages ...172 Table 6-3 Critical error messages ...177 Table 6-4 Fax Job status...
Service Manual
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... page and various other information pages that the product had printed when the error occurred. For more information about error messages, see Control-panel messages on which you set the fax receive mode. ● Fax Phone Book. ● Device configuration. Alerts The HP ToolboxFX Alerts tab contains links to the following main pages: ● Set...
... page and various other information pages that the product had printed when the error occurred. For more information about error messages, see Control-panel messages on which you set the fax receive mode. ● Fax Phone Book. ● Device configuration. Alerts The HP ToolboxFX Alerts tab contains links to the following main pages: ● Set...
Service Manual
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...source and is loading, and the main motor rotates for 10 to 60 seconds. If you lift the scanner cover, you correct the error. Check the power source by plugging the product directly into the wall or into a working electrical receptacle. 2. Follow the instructions on ...seated in the formatter connector (H3). 166 Chapter 6 Solve problems ENWW Does Ready appear in . 2. The control panel should function without error messages. Asian control panel characters do not display correctly. Verify that the print cartridge is plugged into a different outlet. 1. If the ADF ...
...source and is loading, and the main motor rotates for 10 to 60 seconds. If you lift the scanner cover, you correct the error. Check the power source by plugging the product directly into the wall or into a working electrical receptacle. 2. Follow the instructions on ...seated in the formatter connector (H3). 166 Chapter 6 Solve problems ENWW Does Ready appear in . 2. The control panel should function without error messages. Asian control panel characters do not display correctly. Verify that the print cartridge is plugged into a different outlet. 1. If the ADF ...