User Guide
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... ...160 Set the sleep timer and configure the printer to use 1 watt or less of power 160 Set the sleep schedule ...161 HP Web Jetadmin ...162 Software and firmware updates ...163 9 Solve problems ...165 Customer support ...166 Control panel help system ...167 Reset factory settings ...168 Introduction ...168 Method one: Reset factory settings from the printer control panel 168 Method two: Reset factory settings from the HP Embedded Web Server (network-connected printers only) ...168 A "Cartridge is low" or "Cartridge is very low" message displays on the printer control panel 169 Change the...
... ...160 Set the sleep timer and configure the printer to use 1 watt or less of power 160 Set the sleep schedule ...161 HP Web Jetadmin ...162 Software and firmware updates ...163 9 Solve problems ...165 Customer support ...166 Control panel help system ...167 Reset factory settings ...168 Introduction ...168 Method one: Reset factory settings from the printer control panel 168 Method two: Reset factory settings from the HP Embedded Web Server (network-connected printers only) ...168 A "Cartridge is low" or "Cartridge is very low" message displays on the printer control panel 169 Change the...
User Guide
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... 13.B 195 Clear paper jams in the envelope feeder (13.A 196 Clear paper jams in the HP 900-sheet 3-bin Stapling Mailbox (13.E, 13.7 198 Clear staple jams (13.8) ...200 Resolving mono print quality problems ...203 Introduction ...203 Troubleshoot print quality ...203 Update the printer firmware ...203 Print from a different software program 203 Check the paper-type setting for the print job 203 Check the paper type setting on the printer 204 Check the paper type setting (Windows 204 Check the paper type setting (macOS 204 Check toner-cartridge status ...204 Print a cleaning page ...205...
... 13.B 195 Clear paper jams in the envelope feeder (13.A 196 Clear paper jams in the HP 900-sheet 3-bin Stapling Mailbox (13.E, 13.7 198 Clear staple jams (13.8) ...200 Resolving mono print quality problems ...203 Introduction ...203 Troubleshoot print quality ...203 Update the printer firmware ...203 Print from a different software program 203 Check the paper-type setting for the print job 203 Check the paper type setting on the printer 204 Check the paper type setting (Windows 204 Check the paper type setting (macOS 204 Check toner-cartridge status ...204 Print a cleaning page ...205...
User Guide
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... Easy-access USB port NOTE: In some locations, the printer comes with Wi-Fi (only when an HP Jetdirect 3100w BLE/NFC/ Wireless Accessory is installed). ● Wireless: View or change Ethernet connection settings. ● HP Web Services: View information to connect and print to update the printer firmware. Insert a USB flash drive for different languages. Touch the Help button to open the embedded help system. 7 Current time Displays the current time. 8 Start Copy button Touch the Start Copy button to make. 10 Home-screen page...
... Easy-access USB port NOTE: In some locations, the printer comes with Wi-Fi (only when an HP Jetdirect 3100w BLE/NFC/ Wireless Accessory is installed). ● Wireless: View or change Ethernet connection settings. ● HP Web Services: View information to connect and print to update the printer firmware. Insert a USB flash drive for different languages. Touch the Help button to open the embedded help system. 7 Current time Displays the current time. 8 Start Copy button Touch the Start Copy button to make. 10 Home-screen page...
User Guide
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..."HP PCL-6" V4 printer-specific print driver is available for download from 123.hp.com/LaserJet to www.hp.com/go/unixmodelscripts. Download the driver, and then use the Microsoft Add Printer tool to install it . The following information applies to the printer-specific Windows HP PCL 6 print drivers, HP print drivers for macOS, and to 123.hp.com/LaserJet. 2. The PCL 6 printer-specific print driver is installed for this operating system as part of the software installation. NOTE: Supported operating systems can change. The "HP PCL 6" printer-specific print driver is installed...
..."HP PCL-6" V4 printer-specific print driver is available for download from 123.hp.com/LaserJet to www.hp.com/go/unixmodelscripts. Download the driver, and then use the Microsoft Add Printer tool to install it . The following information applies to the printer-specific Windows HP PCL 6 print drivers, HP print drivers for macOS, and to 123.hp.com/LaserJet. 2. The PCL 6 printer-specific print driver is installed for this operating system as part of the software installation. NOTE: Supported operating systems can change. The "HP PCL 6" printer-specific print driver is installed...
User Guide
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...) ● Media size: Letter/A4 ● Media weight: 75 g/m2 (20 lb) plain media ● Job size: 4 pages ● Short edge feed (A3) (i.e., Legal size media) Factors that can reduce life from mobile devices NOTE: Connected via the Hardware Integration Pocket or the rear host USB port. Item Description HP LaserJet MFP Analog Fax Analog fax accessory Accessory 500 HP Jetdirect 2900nw Print Server USB wireless print server accessory HP Jetdirect 3100w BLE/NFC /Wireless Accessory for printing from mobile devices Wireless accessory...
...) ● Media size: Letter/A4 ● Media weight: 75 g/m2 (20 lb) plain media ● Job size: 4 pages ● Short edge feed (A3) (i.e., Legal size media) Factors that can reduce life from mobile devices NOTE: Connected via the Hardware Integration Pocket or the rear host USB port. Item Description HP LaserJet MFP Analog Fax Analog fax accessory Accessory 500 HP Jetdirect 2900nw Print Server USB wireless print server accessory HP Jetdirect 3100w BLE/NFC /Wireless Accessory for printing from mobile devices Wireless accessory...
User Guide
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... jobs that users can understand quickly (e.g., "Scan and save . 3. In the Quick Set Description field, type a description explaining what the Quick Set will display on the printer Home screen or within the Quick Sets application. Step one : Set the Quick Set name, description, and options for user interaction at the control panel Use the Set the button location for the Quick Set and options for user interaction at the control panel dialog to configure...
... jobs that users can understand quickly (e.g., "Scan and save . 3. In the Quick Set Description field, type a description explaining what the Quick Set will display on the printer Home screen or within the Quick Sets application. Step one : Set the Quick Set name, description, and options for user interaction at the control panel Use the Set the button location for the Quick Set and options for user interaction at the control panel dialog to configure...
User Guide
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... the page: Portrait or Landscape. Select the User editable check box to make this setting to add numbering to open the file. File Name Suffix Set the default file name suffix used for the front side and back side of cropping option. Select a value to a network folder. Select whether to disable a preview. Select whether or not to allow a job to be specified as part of the job or to require or make optional a displayed preview...
... the page: Portrait or Landscape. Select the User editable check box to make this setting to add numbering to open the file. File Name Suffix Set the default file name suffix used for the front side and back side of cropping option. Select a value to a network folder. Select whether to disable a preview. Select whether or not to allow a job to be specified as part of the job or to require or make optional a displayed preview...
User Guide
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... on the page: Portrait or Landscape. Duplicate filename suffix default [filename]_YYYYMMDDT File Name Preview Enter a file name, and then click the Update Preview button. PDF encryption If the file type is only one has not been set prior to USB Drive 117 Cropping Options Select whether or not to allow a job to remove a light background color. Erase Edges Select this setting editable at the printer control panel. Higher resolution images have...
... on the page: Portrait or Landscape. Duplicate filename suffix default [filename]_YYYYMMDDT File Name Preview Enter a file name, and then click the Update Preview button. PDF encryption If the file type is only one has not been set prior to USB Drive 117 Cropping Options Select whether or not to allow a job to remove a light background color. Erase Edges Select this setting editable at the printer control panel. Higher resolution images have...
User Guide
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... is enabled, use the keypad to type the sending fax number. Before continuing, connect the printer to a phone line (for sending faxes, touch the Dialing Prefix text field, and use the keypad to type the company name. 5. Select the location from the list on the printer control panel, navigate to disable LAN fax. 3. Touch the Company Name text field, and use the HP Embedded Web Server to the Settings application...
... is enabled, use the keypad to type the sending fax number. Before continuing, connect the printer to a phone line (for sending faxes, touch the Dialing Prefix text field, and use the keypad to type the company name. 5. Select the location from the list on the printer control panel, navigate to disable LAN fax. 3. Touch the Company Name text field, and use the HP Embedded Web Server to the Settings application...
User Guide
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... pages. If necessary, use this file to restore data to display the HP Embedded Web Server information. Provides connection information about ordering replacement cartridges. Add or customize a link to the factory defaults. Set the date and time or synchronize with the printer cause it . Restore printer settings to another website. General tab Table 8-3 HP Embedded Web Server General tab Menu Description Control Panel Customization Quick Sets Alerts Control Panel Settings App General Settings AutoSend Edit Other Links Ordering Information Device Information Language...
... pages. If necessary, use this file to restore data to display the HP Embedded Web Server information. Provides connection information about ordering replacement cartridges. Add or customize a link to the factory defaults. Set the date and time or synchronize with the printer cause it . Restore printer settings to another website. General tab Table 8-3 HP Embedded Web Server General tab Menu Description Control Panel Customization Quick Sets Alerts Control Panel Settings App General Settings AutoSend Edit Other Links Ordering Information Device Information Language...
User Guide
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...settings for digital sending, including the following: ● Settings for Quick Sets jobs saved in a network folder ● Settings for notifications ● Default scan settings for jobs saved in a network folder ● Default file settings for jobs saved in the printer memory. Permit or restrict color printing and copying. (Color printers only) PCL and PostScript Settings Print Quality Copy Settings Manage Trays Specify permissions for individual users or for copy jobs. Configure the print quality settings, including color adjustment, image registration, and allowed paper types...
...settings for digital sending, including the following: ● Settings for Quick Sets jobs saved in a network folder ● Settings for notifications ● Default scan settings for jobs saved in a network folder ● Default file settings for jobs saved in the printer memory. Permit or restrict color printing and copying. (Color printers only) PCL and PostScript Settings Print Quality Copy Settings Manage Trays Specify permissions for individual users or for copy jobs. Configure the print quality settings, including color adjustment, image registration, and allowed paper types...
User Guide
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... on the printer. ● Set PJL password for processing PJL commands. ● Set file system access and firmware upgrade security. ● Enable or disable the Host USB port on the control panel or the USB connectivity port on the formatter for printing directly from different domains. This printer includes an encrypted hard drive for the printer. This tab does not display if the printer is necessary to enable HP Web Services to the printer and the network. Web Proxy Configure a proxy server if...
... on the printer. ● Set PJL password for processing PJL commands. ● Set file system access and firmware upgrade security. ● Enable or disable the Host USB port on the control panel or the USB connectivity port on the formatter for printing directly from different domains. This printer includes an encrypted hard drive for the printer. This tab does not display if the printer is necessary to enable HP Web Services to the printer and the network. Web Proxy Configure a proxy server if...
User Guide
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... paper-type setting for the printer. To troubleshoot specific image defects, see Troubleshoot Image Defects. For more information, go to www.hp.com/support and select the option to the firmware download for the print job Check the paper type setting when printing from a different software program. If the page prints correctly, the problem is with the software program from which you were printing. Resolving mono print quality problems Introduction Use the information below to troubleshoot print-quality and image-quality problems on mono (black and white) HP LaserJet Enterprise...
... paper-type setting for the printer. To troubleshoot specific image defects, see Troubleshoot Image Defects. For more information, go to www.hp.com/support and select the option to the firmware download for the print job Check the paper type setting when printing from a different software program. If the page prints correctly, the problem is with the software program from which you were printing. Resolving mono print quality problems Introduction Use the information below to troubleshoot print-quality and image-quality problems on mono (black and white) HP LaserJet Enterprise...
User Guide
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.... Remove the toner cartridges from the printer, and verify that is no longer acceptable. Follow these steps to replace a toner cartridge or other replaceable maintenance parts, the supplies status page lists the genuine HP part numbers. 2. message displays on the imaging drum, replace the toner cartridge. 5. Print quality problems can occur when using a genuine HP cartridge. When it . Check the memory chip for the toner cartridges and, if applicable, the status of the green imaging drum. Fingerprints on it is very low. ENWW Resolving mono print quality problems 205...
.... Remove the toner cartridges from the printer, and verify that is no longer acceptable. Follow these steps to replace a toner cartridge or other replaceable maintenance parts, the supplies status page lists the genuine HP part numbers. 2. message displays on the imaging drum, replace the toner cartridge. 5. Print quality problems can occur when using a genuine HP cartridge. When it . Check the memory chip for the toner cartridges and, if applicable, the status of the green imaging drum. Fingerprints on it is very low. ENWW Resolving mono print quality problems 205...
User Guide
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... the wireless access point (on networks using WPA security). ● Verify that the printer is within 30 m (100 ft) of the wireless network. Many devices can open the printer HP Embedded Web Server from the manufacturer. 2. If necessary, restart the computer. 5. The wireless connection does not work after the wireless configuration completes 1. Print a configuration page. 3. Reconfigure the wireless setup for the computer. 4. Remove any third-party firewalls on both 2.4 GHz and 5 GHz, install the HP Jetdirect 2900nw print server...
... the wireless access point (on networks using WPA security). ● Verify that the printer is within 30 m (100 ft) of the wireless network. Many devices can open the printer HP Embedded Web Server from the manufacturer. 2. If necessary, restart the computer. 5. The wireless connection does not work after the wireless configuration completes 1. Print a configuration page. 3. Reconfigure the wireless setup for the computer. 4. Remove any third-party firewalls on both 2.4 GHz and 5 GHz, install the HP Jetdirect 2900nw print server...
User Guide
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... job is enabled, and the receiving fax machine does not have fax information associated with them. This is enabled For all other databases list numbers. Open the list of the contacts in the recipients box Names and numbers can both display, depending on the printer control panel, touch the Retrieve from Device Memory button. You touched the Stop button to the top of Memory status message displays on the printer control panel The printer storage disk...
... job is enabled, and the receiving fax machine does not have fax information associated with them. This is enabled For all other databases list numbers. Open the list of the contacts in the recipients box Names and numbers can both display, depending on the printer control panel, touch the Retrieve from Device Memory button. You touched the Stop button to the top of Memory status message displays on the printer control panel The printer storage disk...
User Guide
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... 10 jams 181 locating 3 paper-feeding problems 177 double-sided printing Mac 66 Windows 63 drivers, supported 19 duplex printing Mac 66 duplex printing (double-sided) settings (Windows) 62 Windows 63 duplexer clearing jams 195 duplexing manually (Mac) 66 manually (Windows) 63 E easy-access USB printing 76 EconoMode setting 207 edge-to-edge copying 219 electrical specifications 24 Embedded Web Server changing network settings 155 changing printer name 155 opening 155 Embedded Web Server (EWS) assigning passwords 158 features 146 network connection 147 energy use, optimizing 160 envelope feeder...
... 10 jams 181 locating 3 paper-feeding problems 177 double-sided printing Mac 66 Windows 63 drivers, supported 19 duplex printing Mac 66 duplex printing (double-sided) settings (Windows) 62 Windows 63 duplexer clearing jams 195 duplexing manually (Mac) 66 manually (Windows) 63 E easy-access USB printing 76 EconoMode setting 207 edge-to-edge copying 219 electrical specifications 24 Embedded Web Server changing network settings 155 changing printer name 155 opening 155 Embedded Web Server (EWS) assigning passwords 158 features 146 network connection 147 energy use, optimizing 160 envelope feeder...
User Guide
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... tray (Tray 6) 188 auto-navigation 180 causes of 180 document feeder 181 duplexer 195 envelope feeder 196 fuser 192 HP Stapling Mailbox 198 output bin 195 right door 192 staples in the HP Stapling Mailbox 200 Tray 1 183 Tray 2, 3, and 4 185 jams, paper locations 179 Jetadmin, HP Web 162 JetAdvantage 134 jobs, stored creating (Windows) 69 deleting 71 Mac settings 70 printing 71 K keyboard locating 3 L label orientation 42 labels printing (Windows) 64 printing on 42 labels, loading 42 LAN port locating 6 loading paper in Tray 2 and the 550-sheet trays...
... tray (Tray 6) 188 auto-navigation 180 causes of 180 document feeder 181 duplexer 195 envelope feeder 196 fuser 192 HP Stapling Mailbox 198 output bin 195 right door 192 staples in the HP Stapling Mailbox 200 Tray 1 183 Tray 2, 3, and 4 185 jams, paper locations 179 Jetadmin, HP Web 162 JetAdvantage 134 jobs, stored creating (Windows) 69 deleting 71 Mac settings 70 printing 71 K keyboard locating 3 L label orientation 42 labels printing (Windows) 64 printing on 42 labels, loading 42 LAN port locating 6 loading paper in Tray 2 and the 550-sheet trays...
User Guide
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... 30 paper jams document feeder 181 HP Stapling Mailbox 198 locations 179 output bin 195 Tray 1 183 Tray 2, 3, and 4 185 Tray 5 188 paper pickup problems solving 171, 173 paper type selecting (Windows) 64 paper types selecting (Mac) 67 paper, ordering 48 part numbers replacement parts 50 staple cartridges 50 ports locating 6 power consumption 24 power connection locating 5 power switch locating 3 power usage 1 watt or less 160 print drivers, supported 19 print media loading in Tray 1 29 print on both sides Mac 66 manually, Windows 63 Windows 63 print settings HP Embedded Web Server 149 printer...
... 30 paper jams document feeder 181 HP Stapling Mailbox 198 locations 179 output bin 195 Tray 1 183 Tray 2, 3, and 4 185 Tray 5 188 paper pickup problems solving 171, 173 paper type selecting (Windows) 64 paper types selecting (Mac) 67 paper, ordering 48 part numbers replacement parts 50 staple cartridges 50 ports locating 6 power consumption 24 power connection locating 5 power switch locating 3 power usage 1 watt or less 160 print drivers, supported 19 print media loading in Tray 1 29 print on both sides Mac 66 manually, Windows 63 Windows 63 print settings HP Embedded Web Server 149 printer...
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... settings 169 replacing 55 using when low 169 toner cartridges order numbers 55 touchscreen locating features 6 transparencies printing (Windows) 64 Tray 1 jams 183 loading envelopes 40 paper orientation 30 Tray 2 jams 185 Tray 2 and the 550-sheet trays loading 34 Tray 3 jams 185 Tray 4 jams 185 Tray 6 paper jams 188 trays capacity 10 included 10 locating 3 troubleshooting check toner-cartridge status 204 jams 180 network problems 228 paper feed problems 171 wired network 228 wireless network 230 troubleshooting tools HP Embedded Web Server 151 two-sided printing settings (Windows) 62 U USB...
... settings 169 replacing 55 using when low 169 toner cartridges order numbers 55 touchscreen locating features 6 transparencies printing (Windows) 64 Tray 1 jams 183 loading envelopes 40 paper orientation 30 Tray 2 jams 185 Tray 2 and the 550-sheet trays loading 34 Tray 3 jams 185 Tray 4 jams 185 Tray 6 paper jams 188 trays capacity 10 included 10 locating 3 troubleshooting check toner-cartridge status 204 jams 180 network problems 228 paper feed problems 171 wired network 228 wireless network 230 troubleshooting tools HP Embedded Web Server 151 two-sided printing settings (Windows) 62 U USB...