User Guide
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... ...160 Set the sleep timer and configure the printer to use 1 watt or less of power 160 Set the sleep schedule ...161 HP Web Jetadmin ...162 Software and firmware updates ...163 9 Solve problems ...165 Customer support ...166 Control panel help system ...167 Reset factory settings ...168 Introduction ...168 Method one: Reset factory settings from the printer control panel 168 Method two: Reset factory settings from the HP Embedded Web Server (network-connected printers only) ...168 A "Cartridge is low" or "Cartridge is very low" message displays on the printer control panel 169 Change the...
... ...160 Set the sleep timer and configure the printer to use 1 watt or less of power 160 Set the sleep schedule ...161 HP Web Jetadmin ...162 Software and firmware updates ...163 9 Solve problems ...165 Customer support ...166 Control panel help system ...167 Reset factory settings ...168 Introduction ...168 Method one: Reset factory settings from the printer control panel 168 Method two: Reset factory settings from the HP Embedded Web Server (network-connected printers only) ...168 A "Cartridge is low" or "Cartridge is very low" message displays on the printer control panel 169 Change the...
User Guide
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... 13.B 195 Clear paper jams in the envelope feeder (13.A 196 Clear paper jams in the HP 900-sheet 3-bin Stapling Mailbox (13.E, 13.7 198 Clear staple jams (13.8) ...200 Resolving mono print quality problems ...203 Introduction ...203 Troubleshoot print quality ...203 Update the printer firmware ...203 Print from a different software program 203 Check the paper-type setting for the print job 203 Check the paper type setting on the printer 204 Check the paper type setting (Windows 204 Check the paper type setting (macOS 204 Check toner-cartridge status ...204 Print a cleaning page ...205...
... 13.B 195 Clear paper jams in the envelope feeder (13.A 196 Clear paper jams in the HP 900-sheet 3-bin Stapling Mailbox (13.E, 13.7 198 Clear staple jams (13.8) ...200 Resolving mono print quality problems ...203 Introduction ...203 Troubleshoot print quality ...203 Update the printer firmware ...203 Print from a different software program 203 Check the paper-type setting for the print job 203 Check the paper type setting on the printer 204 Check the paper type setting (Windows 204 Check the paper type setting (macOS 204 Check toner-cartridge status ...204 Print a cleaning page ...205...
User Guide
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... information: ● Display Language: Change the language setting for the current user session. ● Sleep Mode: Place the printer into sleep mode. ● Wi-Fi Direct: View information for printing or scanning without a computer or to the printer using HP Web Services (ePrint). 6 Help button ● Fax Number: View the printer fax number (fax models only). The keys are remapped to match the new settings. 12 Easy-access USB port NOTE: In some locations, the printer comes with Wi...
... information: ● Display Language: Change the language setting for the current user session. ● Sleep Mode: Place the printer into sleep mode. ● Wi-Fi Direct: View information for printing or scanning without a computer or to the printer using HP Web Services (ePrint). 6 Help button ● Fax Number: View the printer fax number (fax models only). The keys are remapped to match the new settings. 12 Easy-access USB port NOTE: In some locations, the printer comes with Wi...
User Guide
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... list of supported operating systems, go to install the HP print driver. 1. The following information applies to the software installer. Go to download the printer software. The "HP PCL-6" V4 printer-specific print driver is available for download from the Printer Support page, and then use the Microsoft Add Printer tool to install the HP print driver. The PCL 6 printer-specific print driver is installed for macOS, and to the printer-specific Windows HP PCL 6 print drivers, HP print drivers for this operating system as part of the software installation. The PCL 6 printer...
... list of supported operating systems, go to install the HP print driver. 1. The following information applies to the software installer. Go to download the printer software. The "HP PCL-6" V4 printer-specific print driver is available for download from the Printer Support page, and then use the Microsoft Add Printer tool to install the HP print driver. The PCL 6 printer-specific print driver is installed for macOS, and to the printer-specific Windows HP PCL 6 print drivers, HP print drivers for this operating system as part of the software installation. The PCL 6 printer...
User Guide
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...) ● Media size: Letter/A4 ● Media weight: 75 g/m2 (20 lb) plain media ● Job size: 4 pages ● Short edge feed (A3) (i.e., Legal size media) Factors that can reduce life from mobile devices NOTE: Connected via the Hardware Integration Pocket or the rear host USB port. Item Description HP LaserJet MFP Analog Fax Analog fax accessory Accessory 500 HP Jetdirect 2900nw Print Server USB wireless print server accessory HP Jetdirect 3100w BLE/NFC /Wireless Accessory for printing from mobile devices Wireless accessory...
...) ● Media size: Letter/A4 ● Media weight: 75 g/m2 (20 lb) plain media ● Job size: 4 pages ● Short edge feed (A3) (i.e., Legal size media) Factors that can reduce life from mobile devices NOTE: Connected via the Hardware Integration Pocket or the rear host USB port. Item Description HP LaserJet MFP Analog Fax Analog fax accessory Accessory 500 HP Jetdirect 2900nw Print Server USB wireless print server accessory HP Jetdirect 3100w BLE/NFC /Wireless Accessory for printing from mobile devices Wireless accessory...
User Guide
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... settings 1. Click Add to Network Folder metadata. NOTE: The Scan to configure the level of the left navigation menu, click the Scan to Network Folder feature using the HP Embedded Web Server (EWS) for user interaction at the printer control panel. 2. Dialog one: Set the Quick Set name, description, and options for user interaction at the control panel Use the Set the button location for the Quick Set and options for the printer. From the Quick Set Start Option list...
... settings 1. Click Add to Network Folder metadata. NOTE: The Scan to configure the level of the left navigation menu, click the Scan to Network Folder feature using the HP Embedded Web Server (EWS) for user interaction at the printer control panel. 2. Dialog one: Set the Quick Set name, description, and options for user interaction at the control panel Use the Set the button location for the Quick Set and options for the printer. From the Quick Set Start Option list...
User Guide
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... setting editable at the printer control panel. File settings: Feature Description File Name Prefix Set the default file name prefix used for files saved to remove a light background color. Select the User editable check box to make this setting to specify the width of edge margins to be prompted to enter a password prior to scanning their job if one file instead of a job. Select a value to remove faint images from the background or to a network folder. The user...
... setting editable at the printer control panel. File settings: Feature Description File Name Prefix Set the default file name prefix used for files saved to remove a light background color. Select the User editable check box to make this setting to specify the width of edge margins to be prompted to enter a password prior to scanning their job if one file instead of a job. Select a value to remove faint images from the background or to a network folder. The user...
User Guide
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... side of the encryption. Select the User editable check box to make optional a displayed preview of the file. High Compression (smaller file) Select this setting to remove a light background color. The same password must be used to open the file. Lower resolution images have more dots per inch and show more detail. Image Preview Select whether to require or make this setting editable at the printer control panel. Duplicate filename suffix default [filename]_YYYYMMDDT File...
... side of the encryption. Select the User editable check box to make optional a displayed preview of the file. High Compression (smaller file) Select this setting to remove a light background color. The same password must be used to open the file. Lower resolution images have more dots per inch and show more detail. Image Preview Select whether to require or make this setting editable at the printer control panel. Duplicate filename suffix default [filename]_YYYYMMDDT File...
User Guide
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... number. 8. Make changes as necessary, and then select Next. 7. Set up fax by using the printer control panel 1. Open the following menus: a. Fax b. Only one fax feature, either LAN fax, analog fax, or Internet fax, can be enabled. Internal Fax Modem Setup NOTE: If the Internal Fax Modem Setup menu does not appear in the menu listing, LAN or Internet fax might be enabled at a time. To use...
... number. 8. Make changes as necessary, and then select Next. 7. Set up fax by using the printer control panel 1. Open the following menus: a. Fax b. Only one fax feature, either LAN fax, analog fax, or Internet fax, can be enabled. Internal Fax Modem Setup NOTE: If the Internal Fax Modem Setup menu does not appear in the menu listing, LAN or Internet fax might be enabled at a time. To use...
User Guide
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... and Pages Lists the internal reports and pages for the printer. Select one or more items to specific email addresses. Shows the Settings app options that can be used with the printer. This link displays in which interactions with a network time server. Download and install printer firmware upgrade files. Create a backup file that are available on the supplies status page. Provides connection information about ordering replacement cartridges. Configure how the printer recovers from sleep mode. This information displays on the printer control panel. Name the printer...
... and Pages Lists the internal reports and pages for the printer. Select one or more items to specific email addresses. Shows the Settings app options that can be used with the printer. This link displays in which interactions with a network time server. Download and install printer firmware upgrade files. Create a backup file that are available on the supplies status page. Provides connection information about ordering replacement cartridges. Configure how the printer recovers from sleep mode. This information displays on the printer control panel. Name the printer...
User Guide
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...; Default file settings for paper trays. Configure the default options and Quick Sets for the job. Copy/Print tab Table 8-4 HP Embedded Web Server Copy/Print tab Menu Description Print from USB Drive Settings Manage Stored Jobs Enable or disable the Print from specific software programs. Adjust the PCL and PostScript settings for print jobs. Configure the print quality settings, including color adjustment, image registration, and allowed paper types. NOTE: If job-specific copy setting options are sent from USB Drive menu on the control panel. Configure the default options...
...; Default file settings for paper trays. Configure the default options and Quick Sets for the job. Copy/Print tab Table 8-4 HP Embedded Web Server Copy/Print tab Menu Description Print from USB Drive Settings Manage Stored Jobs Enable or disable the Print from specific software programs. Adjust the PCL and PostScript settings for print jobs. Configure the print quality settings, including color adjustment, image registration, and allowed paper types. NOTE: If job-specific copy setting options are sent from USB Drive menu on the control panel. Configure the default options...
User Guide
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... 8-9 HP Embedded Web Server Security tab Menu Description General Security Settings for general security, including the following: ● Configure an administrator password to restrict access to certain features on the printer. ● Set PJL password for processing PJL commands. ● Set file system access and firmware upgrade security. ● Enable or disable the Host USB port on the control panel or the USB connectivity port on the formatter for the printer. Configure and manage the internal hard drive for printing...
... 8-9 HP Embedded Web Server Security tab Menu Description General Security Settings for general security, including the following: ● Configure an administrator password to restrict access to certain features on the printer. ● Set PJL password for processing PJL commands. ● Set file system access and firmware upgrade security. ● Enable or disable the Host USB port on the control panel or the USB connectivity port on the formatter for the printer. Configure and manage the internal hard drive for printing...
User Guide
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...; Fuzzy print ● Gray background or dark print ● Light print ● Loose toner ● Missing toner ● Scattered dots of missing toner. ENWW Resolving mono print quality problems 203 Print from a different software program Try printing from which you were printing. For more information, go to www.hp.com/support and select the option to troubleshoot print-quality and image-quality problems on mono (black and white) HP LaserJet Enterprise printers. Check the paper-type setting for the printer. To troubleshoot specific image defects, see Troubleshoot Image Defects...
...; Fuzzy print ● Gray background or dark print ● Light print ● Loose toner ● Missing toner ● Scattered dots of missing toner. ENWW Resolving mono print quality problems 203 Print from a different software program Try printing from which you were printing. For more information, go to www.hp.com/support and select the option to troubleshoot print-quality and image-quality problems on mono (black and white) HP LaserJet Enterprise printers. Check the paper-type setting for the printer. To troubleshoot specific image defects, see Troubleshoot Image Defects...
User Guide
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.... Remove the toner cartridges from the printer, and verify that supply has ended. Check to inspect each toner cartridge. 1. Select the following menus: ● Maintenance ● Calibration/Cleaning ● Cleaning Page 3. Look at its estimated end of the green imaging drum. Visually inspect the toner cartridge or cartridges Follow these steps to install when print quality is very low. message displays on the printer control panel, select the Support Tools menu. 2. If you determine that is at the supplies status...
.... Remove the toner cartridges from the printer, and verify that supply has ended. Check to inspect each toner cartridge. 1. Select the following menus: ● Maintenance ● Calibration/Cleaning ● Cleaning Page 3. Look at its estimated end of the green imaging drum. Visually inspect the toner cartridge or cartridges Follow these steps to install when print quality is very low. message displays on the printer control panel, select the Support Tools menu. 2. If you determine that is at the supplies status...
User Guide
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... the printer is located away from the manufacturer. 2. Compare the service set identifier (SSID) on the configuration page to the same network. Make sure that the wireless network is working correctly. Verify that you allow the programs to support dual band networks on both 2.4 GHz and 5 GHz, install the HP Jetdirect 2900nw print server accessory. ● For macOS, verify that the wireless router supports Bonjour. Make sure that the router or printer connects...
... the printer is located away from the manufacturer. 2. Compare the service set identifier (SSID) on the configuration page to the same network. Make sure that the wireless network is working correctly. Verify that you allow the programs to support dual band networks on both 2.4 GHz and 5 GHz, install the HP Jetdirect 2900nw print server accessory. ● For macOS, verify that the wireless router supports Bonjour. Make sure that the router or printer connects...
User Guide
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.... A one-page fax prints as a gray box You are located under the device's status page drop-down menu. Print quality of the contacts in the sending process, you cannot cancel the job. No fax address book button displays None of a photo is enabled For all other databases list numbers. Select Digital Sending and Fax from . This is full. General fax problems The following are some stored jobs from Device Memory button. Delete...
.... A one-page fax prints as a gray box You are located under the device's status page drop-down menu. Print quality of the contacts in the sending process, you cannot cancel the job. No fax address book button displays None of a photo is enabled For all other databases list numbers. Select Digital Sending and Fax from . This is full. General fax problems The following are some stored jobs from Device Memory button. Delete...
User Guide
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... 10 jams 181 locating 3 paper-feeding problems 177 double-sided printing Mac 66 Windows 63 drivers, supported 19 duplex printing Mac 66 duplex printing (double-sided) settings (Windows) 62 Windows 63 duplexer clearing jams 195 duplexing manually (Mac) 66 manually (Windows) 63 E easy-access USB printing 76 EconoMode setting 207 edge-to-edge copying 219 electrical specifications 24 Embedded Web Server changing network settings 155 changing printer name 155 opening 155 Embedded Web Server (EWS) assigning passwords 158 features 146 network connection 147 energy use, optimizing 160 envelope feeder...
... 10 jams 181 locating 3 paper-feeding problems 177 double-sided printing Mac 66 Windows 63 drivers, supported 19 duplex printing Mac 66 duplex printing (double-sided) settings (Windows) 62 Windows 63 duplexer clearing jams 195 duplexing manually (Mac) 66 manually (Windows) 63 E easy-access USB printing 76 EconoMode setting 207 edge-to-edge copying 219 electrical specifications 24 Embedded Web Server changing network settings 155 changing printer name 155 opening 155 Embedded Web Server (EWS) assigning passwords 158 features 146 network connection 147 energy use, optimizing 160 envelope feeder...
User Guide
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... tray (Tray 6) 188 auto-navigation 180 causes of 180 document feeder 181 duplexer 195 envelope feeder 196 fuser 192 HP Stapling Mailbox 198 output bin 195 right door 192 staples in the HP Stapling Mailbox 200 Tray 1 183 Tray 2, 3, and 4 185 jams, paper locations 179 Jetadmin, HP Web 162 JetAdvantage 134 jobs, stored creating (Windows) 69 deleting 71 Mac settings 70 printing 71 K keyboard locating 3 L label orientation 42 labels printing (Windows) 64 printing on 42 labels, loading 42 LAN port locating 6 loading paper in Tray 2 and the 550-sheet trays...
... tray (Tray 6) 188 auto-navigation 180 causes of 180 document feeder 181 duplexer 195 envelope feeder 196 fuser 192 HP Stapling Mailbox 198 output bin 195 right door 192 staples in the HP Stapling Mailbox 200 Tray 1 183 Tray 2, 3, and 4 185 jams, paper locations 179 Jetadmin, HP Web 162 JetAdvantage 134 jobs, stored creating (Windows) 69 deleting 71 Mac settings 70 printing 71 K keyboard locating 3 L label orientation 42 labels printing (Windows) 64 printing on 42 labels, loading 42 LAN port locating 6 loading paper in Tray 2 and the 550-sheet trays...
User Guide
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... 30 paper jams document feeder 181 HP Stapling Mailbox 198 locations 179 output bin 195 Tray 1 183 Tray 2, 3, and 4 185 Tray 5 188 paper pickup problems solving 171, 173 paper type selecting (Windows) 64 paper types selecting (Mac) 67 paper, ordering 48 part numbers replacement parts 50 staple cartridges 50 ports locating 6 power consumption 24 power connection locating 5 power switch locating 3 power usage 1 watt or less 160 print drivers, supported 19 print media loading in Tray 1 29 print on both sides Mac 66 manually, Windows 63 Windows 63 print settings HP Embedded Web Server 149 printer...
... 30 paper jams document feeder 181 HP Stapling Mailbox 198 locations 179 output bin 195 Tray 1 183 Tray 2, 3, and 4 185 Tray 5 188 paper pickup problems solving 171, 173 paper type selecting (Windows) 64 paper types selecting (Mac) 67 paper, ordering 48 part numbers replacement parts 50 staple cartridges 50 ports locating 6 power consumption 24 power connection locating 5 power switch locating 3 power usage 1 watt or less 160 print drivers, supported 19 print media loading in Tray 1 29 print on both sides Mac 66 manually, Windows 63 Windows 63 print settings HP Embedded Web Server 149 printer...
User Guide
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... settings 169 replacing 55 using when low 169 toner cartridges order numbers 55 touchscreen locating features 6 transparencies printing (Windows) 64 Tray 1 jams 183 loading envelopes 40 paper orientation 30 Tray 2 jams 185 Tray 2 and the 550-sheet trays loading 34 Tray 3 jams 185 Tray 4 jams 185 Tray 6 paper jams 188 trays capacity 10 included 10 locating 3 troubleshooting check toner-cartridge status 204 jams 180 network problems 228 paper feed problems 171 wired network 228 wireless network 230 troubleshooting tools HP Embedded Web Server 151 two-sided printing settings (Windows) 62 U USB...
... settings 169 replacing 55 using when low 169 toner cartridges order numbers 55 touchscreen locating features 6 transparencies printing (Windows) 64 Tray 1 jams 183 loading envelopes 40 paper orientation 30 Tray 2 jams 185 Tray 2 and the 550-sheet trays loading 34 Tray 3 jams 185 Tray 4 jams 185 Tray 6 paper jams 188 trays capacity 10 included 10 locating 3 troubleshooting check toner-cartridge status 204 jams 180 network problems 228 paper feed problems 171 wired network 228 wireless network 230 troubleshooting tools HP Embedded Web Server 151 two-sided printing settings (Windows) 62 U USB...
