User Guide
Page 9
... ...160 Set the sleep timer and configure the printer to use 1 watt or less of power 160 Set the sleep schedule ...161 HP Web Jetadmin ...162 Software and firmware updates ...163 9 Solve problems ...165 Customer support ...166 Control panel help system ...167 Reset factory settings ...168 Introduction ...168 Method one: Reset factory settings from the printer control panel 168 Method two: Reset factory settings from the HP Embedded Web Server (network-connected printers only) ...168 A "Cartridge is low" or "Cartridge is very low" message displays on the printer control panel 169 Change the...
... ...160 Set the sleep timer and configure the printer to use 1 watt or less of power 160 Set the sleep schedule ...161 HP Web Jetadmin ...162 Software and firmware updates ...163 9 Solve problems ...165 Customer support ...166 Control panel help system ...167 Reset factory settings ...168 Introduction ...168 Method one: Reset factory settings from the printer control panel 168 Method two: Reset factory settings from the HP Embedded Web Server (network-connected printers only) ...168 A "Cartridge is low" or "Cartridge is very low" message displays on the printer control panel 169 Change the...
User Guide
Page 10
... 13.B 195 Clear paper jams in the envelope feeder (13.A 196 Clear paper jams in the HP 900-sheet 3-bin Stapling Mailbox (13.E, 13.7 198 Clear staple jams (13.8) ...200 Resolving mono print quality problems ...203 Introduction ...203 Troubleshoot print quality ...203 Update the printer firmware ...203 Print from a different software program 203 Check the paper-type setting for the print job 203 Check the paper type setting on the printer 204 Check the paper type setting (Windows 204 Check the paper type setting (macOS 204 Check toner-cartridge status ...204 Print a cleaning page ...205...
... 13.B 195 Clear paper jams in the envelope feeder (13.A 196 Clear paper jams in the HP 900-sheet 3-bin Stapling Mailbox (13.E, 13.7 198 Clear staple jams (13.8) ...200 Resolving mono print quality problems ...203 Introduction ...203 Troubleshoot print quality ...203 Update the printer firmware ...203 Print from a different software program 203 Check the paper-type setting for the print job 203 Check the paper type setting on the printer 204 Check the paper type setting (Windows 204 Check the paper type setting (macOS 204 Check toner-cartridge status ...204 Print a cleaning page ...205...
User Guide
Page 21
... match the new settings. 12 Easy-access USB port NOTE: In some locations, the printer comes with Wi-Fi (only when an HP Jetdirect 3100w BLE/NFC/ Wireless Accessory is installed). ● Wireless: View or change wireless connection settings (only when an optional HP Jetdirect 2900nw Print Server wireless accessory is installed). ● Ethernet: View or change Ethernet connection settings. ● HP Web Services: View information to connect and print to the printer using HP Web Services (ePrint). 6 Help button ● Fax Number: View the printer fax number (fax models only...
... match the new settings. 12 Easy-access USB port NOTE: In some locations, the printer comes with Wi-Fi (only when an HP Jetdirect 3100w BLE/NFC/ Wireless Accessory is installed). ● Wireless: View or change wireless connection settings (only when an optional HP Jetdirect 2900nw Print Server wireless accessory is installed). ● Ethernet: View or change Ethernet connection settings. ● HP Web Services: View information to connect and print to the printer using HP Web Services (ePrint). 6 Help button ● Fax Number: View the printer fax number (fax models only...
User Guide
Page 33
... PCL 6 printer-specific print driver is installed for this operating system as part of the software installation. Download the driver, and then use the Microsoft Add Printer tool to install it. The following information applies to the printer-specific Windows HP PCL 6 print drivers, HP print drivers for macOS, and to download the printer software. Windows: Download HP Easy Start from the Printer Support page, and then use the Microsoft Add Printer tool to install the HP print driver. Download HP Easy Start either from 123.hp.com/ LaserJet or from 123.hp.com/LaserJet to 123.hp...
... PCL 6 printer-specific print driver is installed for this operating system as part of the software installation. Download the driver, and then use the Microsoft Add Printer tool to install it. The following information applies to the printer-specific Windows HP PCL 6 print drivers, HP print drivers for macOS, and to download the printer software. Windows: Download HP Easy Start from the Printer Support page, and then use the Microsoft Add Printer tool to install the HP print driver. Download HP Easy Start either from 123.hp.com/ LaserJet or from 123.hp.com/LaserJet to 123.hp...
User Guide
Page 62
... edge feed (A3) (i.e., Legal size media) Factors that can reduce life from mobile devices NOTE: Connected via the Hardware Integration Pocket or the rear host USB port. Cartridge number Not applicable Not applicable Not applicable Part number CC487A J8031A J8030A Maintenance/long-life consumables Maintenance/LLC Kit Part number Estimated life1 HP LaserJet 110v Maintenance Kit J8J87A 225,000 pages HP LaserJet 220v Maintenance Kit J8J88A 225,000 pages HP 300 ADF Roller Replacement Kit J8J95A 150,000 pages 1 HP Maintenance/Long Life Consumables (LLC) life specifications are...
... edge feed (A3) (i.e., Legal size media) Factors that can reduce life from mobile devices NOTE: Connected via the Hardware Integration Pocket or the rear host USB port. Cartridge number Not applicable Not applicable Not applicable Part number CC487A J8031A J8030A Maintenance/long-life consumables Maintenance/LLC Kit Part number Estimated life1 HP LaserJet 110v Maintenance Kit J8J87A 225,000 pages HP LaserJet 220v Maintenance Kit J8J88A 225,000 pages HP 300 ADF Roller Replacement Kit J8J95A 150,000 pages 1 HP Maintenance/Long Life Consumables (LLC) life specifications are...
User Guide
Page 116
... configured without the quick set the default scanning preferences for user interaction at the printer control panel. 1. NOTE: Quick Sets are short-cut jobs that users can be accessed on the printer control panel and to configure the level of the settings in the Quick Set Setup to fully configure the Scan to open the Quick Sets Setup dialog. Step one : Set the Quick Set name, description, and options for user interaction at the control panel Use the Set the button location...
... configured without the quick set the default scanning preferences for user interaction at the printer control panel. 1. NOTE: Quick Sets are short-cut jobs that users can be accessed on the printer control panel and to configure the level of the settings in the Quick Set Setup to fully configure the Scan to open the Quick Sets Setup dialog. Step one : Set the Quick Set name, description, and options for user interaction at the control panel Use the Set the button location...
User Guide
Page 122
... or make optional a displayed preview of the encryption. A password must be specified as part of the job or to disable a preview. The same password must be used to open the file. Select the User editable check box to make this setting editable at the printer control panel. The user will be saved. Select the User editable check box to make this setting editable at the printer control panel. File Numbering Format Select a file name format for the saved file. Add numbering when job...
... or make optional a displayed preview of the encryption. A password must be specified as part of the job or to disable a preview. The same password must be used to open the file. Select the User editable check box to make this setting editable at the printer control panel. The user will be saved. Select the User editable check box to make this setting editable at the printer control panel. File Numbering Format Select a file name format for the saved file. Add numbering when job...
User Guide
Page 130
... file size. Image Preview Select whether to disable a preview. Duplicate filename suffix default [filename]_YYYYMMDDT File Name Preview Enter a file name, and then click the Update Preview button. File Numbering Format Select a file name format for the file. Add numbering when job has just one has not been set prior to remove a light background color. High Compression (smaller file) Select this option encrypts the output PDF file. The same password must be cropped and the type of a job...
... file size. Image Preview Select whether to disable a preview. Duplicate filename suffix default [filename]_YYYYMMDDT File Name Preview Enter a file name, and then click the Update Preview button. File Numbering Format Select a file name format for the file. Add numbering when job has just one has not been set prior to remove a light background color. High Compression (smaller file) Select this option encrypts the output PDF file. The same password must be cropped and the type of a job...
User Guide
Page 151
... menus: a. Select the location from the list on the printer control panel, navigate to type the sending fax number. Verify that the date and time settings are correct. Touch the Fax Number text field, and use the HP Embedded Web Server to enter the number. 8. Touch the Company Name text field, and use the keypad to disable LAN fax. 3. Before continuing, connect the printer to a phone line (for sending faxes...
... menus: a. Select the location from the list on the printer control panel, navigate to type the sending fax number. Verify that the date and time settings are correct. Touch the Fax Number text field, and use the HP Embedded Web Server to enter the number. 8. Touch the Company Name text field, and use the keypad to disable LAN fax. 3. Before continuing, connect the printer to a phone line (for sending faxes...
User Guide
Page 161
... software packages that can be used with a network time server. Provides connection information about ordering replacement cartridges. Select one or more items to the factory defaults. Open Source Licenses Shows a summary of the Home screen on the control panel display. Setup email alerts for the printer. Enter information about third-party job-statistics services. Configure jobs that contains printer and user data. Download and install printer firmware upgrade files. Set the date and time or synchronize with the printer. Printable Reports and Pages Lists...
... software packages that can be used with a network time server. Provides connection information about ordering replacement cartridges. Select one or more items to the factory defaults. Open Source Licenses Shows a summary of the Home screen on the control panel display. Setup email alerts for the printer. Enter information about third-party job-statistics services. Configure jobs that contains printer and user data. Download and install printer firmware upgrade files. Set the date and time or synchronize with the printer. Printable Reports and Pages Lists...
User Guide
Page 162
...Color Configure job-storage options. Permit or restrict color printing and copying. (Color printers only) PCL and PostScript Settings Print Quality Copy Settings Manage Trays Specify permissions for individual users or for jobs that are not set from the control panel at the start of a job, the default settings will be used for the job. Configure the default options for copy jobs. Copy/Print tab Table 8-4 HP Embedded Web Server Copy/Print tab Menu Description Print from USB Drive Settings Manage Stored Jobs Enable or disable the Print from specific software programs. Adjust the PCL...
...Color Configure job-storage options. Permit or restrict color printing and copying. (Color printers only) PCL and PostScript Settings Print Quality Copy Settings Manage Trays Specify permissions for individual users or for jobs that are not set from the control panel at the start of a job, the default settings will be used for the job. Configure the default options for copy jobs. Copy/Print tab Table 8-4 HP Embedded Web Server Copy/Print tab Menu Description Print from USB Drive Settings Manage Stored Jobs Enable or disable the Print from specific software programs. Adjust the PCL...
User Guide
Page 165
... printer. ● Set PJL password for processing PJL commands. ● Set file system access and firmware upgrade security. ● Enable or disable the Host USB port on the control panel or the USB connectivity port on the formatter for the printer. Configure settings for this printer to an IPbased network. Manage or whitelist remote apps by web pages from a computer. Table 8-10 HP Embedded Web Server HP Web Services tab Menu Description Web Services Setup Connect this printer. This tab does not display if the printer is connected to HP...
... printer. ● Set PJL password for processing PJL commands. ● Set file system access and firmware upgrade security. ● Enable or disable the Host USB port on the control panel or the USB connectivity port on the formatter for the printer. Configure settings for this printer to an IPbased network. Manage or whitelist remote apps by web pages from a computer. Table 8-10 HP Embedded Web Server HP Web Services tab Menu Description Web Services Setup Connect this printer. This tab does not display if the printer is connected to HP...
User Guide
Page 216
... the printer firmware Try updating the printer firmware. Check the paper-type setting for the printer. Resolving mono print quality problems Introduction Use the information below to Get software and drivers. To troubleshoot specific image defects, see Troubleshoot Image Defects. For more information, go to www.hp.com/support and select the option to troubleshoot print-quality and image-quality problems on mono (black and white) HP LaserJet Enterprise printers. Then follow the prompts to navigate to the firmware download for the print job Check the paper type setting when printing from...
... the printer firmware Try updating the printer firmware. Check the paper-type setting for the printer. Resolving mono print quality problems Introduction Use the information below to Get software and drivers. To troubleshoot specific image defects, see Troubleshoot Image Defects. For more information, go to www.hp.com/support and select the option to troubleshoot print-quality and image-quality problems on mono (black and white) HP LaserJet Enterprise printers. Then follow the prompts to navigate to the firmware download for the print job Check the paper type setting when printing from...
User Guide
Page 218
...9679; Maintenance ● Calibration/Cleaning ● Cleaning Page 3. CAUTION: Do not touch the imaging drum. The cleaning process takes a few pages to check the percent of other replaceable maintenance parts, the supplies status page lists the genuine HP part numbers. 2. If you are using a toner cartridge that supply has ended. Step two: Check supplies status 1. For more information on the printer control panel. Check the memory chip for the toner cartridges and, if applicable, the status of life remaining for damage. 3. When it . Remove the toner cartridges from...
...9679; Maintenance ● Calibration/Cleaning ● Cleaning Page 3. CAUTION: Do not touch the imaging drum. The cleaning process takes a few pages to check the percent of other replaceable maintenance parts, the supplies status page lists the genuine HP part numbers. 2. If you are using a toner cartridge that supply has ended. Step two: Check supplies status 1. For more information on the printer control panel. Check the memory chip for the toner cartridges and, if applicable, the status of life remaining for damage. 3. When it . Remove the toner cartridges from...
User Guide
Page 244
... computer connects to. 2. Many devices can open the printer HP Embedded Web Server from a computer on the network. If programs request firewall access when you have completed the wireless installation. Make sure that the router or printer connects to print, make sure that the wireless router supports Bonjour. Reconfigure the wireless setup for the computer. 4. Make sure that your computer is working correctly. 4. The printer does not print after moving the wireless router or printer 1. Update the...
... computer connects to. 2. Many devices can open the printer HP Embedded Web Server from a computer on the network. If programs request firewall access when you have completed the wireless installation. Make sure that the router or printer connects to print, make sure that the wireless router supports Bonjour. Reconfigure the wireless setup for the computer. 4. Make sure that your computer is working correctly. 4. The printer does not print after moving the wireless router or printer 1. Update the...
User Guide
Page 249
... Home screen on the printer control panel The printer storage disk is enabled For all other databases list numbers. Open the list of the fax, pushing text to cancel a fax, but the fax was still sent If the job is too far along in HP Web Jetadmin are located under the device's status page drop-down menu. Select Digital Sending and Fax from Device Memory button. The fax address book lists names, and all...
... Home screen on the printer control panel The printer storage disk is enabled For all other databases list numbers. Open the list of the fax, pushing text to cancel a fax, but the fax was still sent If the job is too far along in HP Web Jetadmin are located under the device's status page drop-down menu. Select Digital Sending and Fax from Device Memory button. The fax address book lists names, and all...
User Guide
Page 252
... 10 jams 181 locating 3 paper-feeding problems 177 double-sided printing Mac 66 Windows 63 drivers, supported 19 duplex printing Mac 66 duplex printing (double-sided) settings (Windows) 62 Windows 63 duplexer clearing jams 195 duplexing manually (Mac) 66 manually (Windows) 63 E easy-access USB printing 76 EconoMode setting 207 edge-to-edge copying 219 electrical specifications 24 Embedded Web Server changing network settings 155 changing printer name 155 opening 155 Embedded Web Server (EWS) assigning passwords 158 features 146 network connection 147 energy use, optimizing 160 envelope feeder...
... 10 jams 181 locating 3 paper-feeding problems 177 double-sided printing Mac 66 Windows 63 drivers, supported 19 duplex printing Mac 66 duplex printing (double-sided) settings (Windows) 62 Windows 63 duplexer clearing jams 195 duplexing manually (Mac) 66 manually (Windows) 63 E easy-access USB printing 76 EconoMode setting 207 edge-to-edge copying 219 electrical specifications 24 Embedded Web Server changing network settings 155 changing printer name 155 opening 155 Embedded Web Server (EWS) assigning passwords 158 features 146 network connection 147 energy use, optimizing 160 envelope feeder...
User Guide
Page 253
... tray (Tray 6) 188 auto-navigation 180 causes of 180 document feeder 181 duplexer 195 envelope feeder 196 fuser 192 HP Stapling Mailbox 198 output bin 195 right door 192 staples in the HP Stapling Mailbox 200 Tray 1 183 Tray 2, 3, and 4 185 jams, paper locations 179 Jetadmin, HP Web 162 JetAdvantage 134 jobs, stored creating (Windows) 69 deleting 71 Mac settings 70 printing 71 K keyboard locating 3 L label orientation 42 labels printing (Windows) 64 printing on 42 labels, loading 42 LAN port locating 6 loading paper in Tray 2 and the 550-sheet trays...
... tray (Tray 6) 188 auto-navigation 180 causes of 180 document feeder 181 duplexer 195 envelope feeder 196 fuser 192 HP Stapling Mailbox 198 output bin 195 right door 192 staples in the HP Stapling Mailbox 200 Tray 1 183 Tray 2, 3, and 4 185 jams, paper locations 179 Jetadmin, HP Web 162 JetAdvantage 134 jobs, stored creating (Windows) 69 deleting 71 Mac settings 70 printing 71 K keyboard locating 3 L label orientation 42 labels printing (Windows) 64 printing on 42 labels, loading 42 LAN port locating 6 loading paper in Tray 2 and the 550-sheet trays...
User Guide
Page 254
... 30 paper jams document feeder 181 HP Stapling Mailbox 198 locations 179 output bin 195 Tray 1 183 Tray 2, 3, and 4 185 Tray 5 188 paper pickup problems solving 171, 173 paper type selecting (Windows) 64 paper types selecting (Mac) 67 paper, ordering 48 part numbers replacement parts 50 staple cartridges 50 ports locating 6 power consumption 24 power connection locating 5 power switch locating 3 power usage 1 watt or less 160 print drivers, supported 19 print media loading in Tray 1 29 print on both sides Mac 66 manually, Windows 63 Windows 63 print settings HP Embedded Web Server 149 printer...
... 30 paper jams document feeder 181 HP Stapling Mailbox 198 locations 179 output bin 195 Tray 1 183 Tray 2, 3, and 4 185 Tray 5 188 paper pickup problems solving 171, 173 paper type selecting (Windows) 64 paper types selecting (Mac) 67 paper, ordering 48 part numbers replacement parts 50 staple cartridges 50 ports locating 6 power consumption 24 power connection locating 5 power switch locating 3 power usage 1 watt or less 160 print drivers, supported 19 print media loading in Tray 1 29 print on both sides Mac 66 manually, Windows 63 Windows 63 print settings HP Embedded Web Server 149 printer...
User Guide
Page 255
... settings 169 replacing 55 using when low 169 toner cartridges order numbers 55 touchscreen locating features 6 transparencies printing (Windows) 64 Tray 1 jams 183 loading envelopes 40 paper orientation 30 Tray 2 jams 185 Tray 2 and the 550-sheet trays loading 34 Tray 3 jams 185 Tray 4 jams 185 Tray 6 paper jams 188 trays capacity 10 included 10 locating 3 troubleshooting check toner-cartridge status 204 jams 180 network problems 228 paper feed problems 171 wired network 228 wireless network 230 troubleshooting tools HP Embedded Web Server 151 two-sided printing settings (Windows) 62 U USB...
... settings 169 replacing 55 using when low 169 toner cartridges order numbers 55 touchscreen locating features 6 transparencies printing (Windows) 64 Tray 1 jams 183 loading envelopes 40 paper orientation 30 Tray 2 jams 185 Tray 2 and the 550-sheet trays loading 34 Tray 3 jams 185 Tray 4 jams 185 Tray 6 paper jams 188 trays capacity 10 included 10 locating 3 troubleshooting check toner-cartridge status 204 jams 180 network problems 228 paper feed problems 171 wired network 228 wireless network 230 troubleshooting tools HP Embedded Web Server 151 two-sided printing settings (Windows) 62 U USB...