Warranty and Legal Guide
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... a standardized protocol* and when these emissions data are applied to an anticipated high-use scenario in the print cartridge. Environmental Protection Agency's ENERGY STAR specifications for office devices with the ENERGY STAR® logo is no longer acceptable, consider replacing the print cartridge. HP does not recommend the fulltime use This product's duplex feature (manual or automatic) and N-up printing (multiple pages printed on one page) capability can reduce paper...
... a standardized protocol* and when these emissions data are applied to an anticipated high-use scenario in the print cartridge. Environmental Protection Agency's ENERGY STAR specifications for office devices with the ENERGY STAR® logo is no longer acceptable, consider replacing the print cartridge. HP does not recommend the fulltime use This product's duplex feature (manual or automatic) and N-up printing (multiple pages printed on one page) capability can reduce paper...
User Guide
Page 5
...and parts ...40 Ordering ...40 Supplies and accessories ...40 Maintenance/long-life consumables ...41 Configure the HP toner-cartridge-protection supply settings 42 Introduction ...42 Enable or disable the Cartridge Policy feature 42 Enable or disable the Cartridge Protection feature 44 Replace the toner cartridge ...47 Replace the staple cartridge ...51 4 Print ...53 Print tasks (Windows) ...54 How to print (Windows) ...54 Automatically print on both sides (Windows 54 Manually print on both sides (Windows) ...55 Print multiple pages per sheet (Windows) ...55 Select the paper type (Windows...
...and parts ...40 Ordering ...40 Supplies and accessories ...40 Maintenance/long-life consumables ...41 Configure the HP toner-cartridge-protection supply settings 42 Introduction ...42 Enable or disable the Cartridge Policy feature 42 Enable or disable the Cartridge Protection feature 44 Replace the toner cartridge ...47 Replace the staple cartridge ...51 4 Print ...53 Print tasks (Windows) ...54 How to print (Windows) ...54 Automatically print on both sides (Windows 54 Manually print on both sides (Windows) ...55 Print multiple pages per sheet (Windows) ...55 Select the paper type (Windows...
User Guide
Page 6
... printing ...67 Print from a USB flash drive ...68 Introduction ...68 Enable the USB port for printing ...68 Print USB documents ...69 Print using high-speed USB 2.0 port (wired) ...70 Enable the high-speed USB port for printing 70 5 Manage the printer ...71 Advanced configuration with HP Embedded Web Server (EWS 72 Introduction ...72 How to access the HP Embedded Web Server (EWS 73 HP Embedded Web Server features ...73 Configure IP network settings ...79 Printer sharing disclaimer ...79 View or change network settings ...79 Rename the printer on a network ...79 Manually configure...
... printing ...67 Print from a USB flash drive ...68 Introduction ...68 Enable the USB port for printing ...68 Print USB documents ...69 Print using high-speed USB 2.0 port (wired) ...70 Enable the high-speed USB port for printing 70 5 Manage the printer ...71 Advanced configuration with HP Embedded Web Server (EWS 72 Introduction ...72 How to access the HP Embedded Web Server (EWS 73 HP Embedded Web Server features ...73 Configure IP network settings ...79 Printer sharing disclaimer ...79 View or change network settings ...79 Rename the printer on a network ...79 Manually configure...
User Guide
Page 7
... two: Reset factory settings from the HP Embedded Web Server (network-connected printers only) ...92 A "Cartridge is low" or "Cartridge is very low" message displays on the printer control panel 93 Printer does not pick up paper or misfeeds ...94 Introduction ...94 The printer does not pick up paper ...94 The printer picks up multiple sheets of paper 96 Clear paper jams ...100 Introduction ...100 Paper jam locations ...101 Auto-navigation for clearing paper jams ...101 Experiencing frequent or recurring paper jams 101 Clear paper jams in tray 1 (13.A1) ...103 Clear paper jams in trays...
... two: Reset factory settings from the HP Embedded Web Server (network-connected printers only) ...92 A "Cartridge is low" or "Cartridge is very low" message displays on the printer control panel 93 Printer does not pick up paper or misfeeds ...94 Introduction ...94 The printer does not pick up paper ...94 The printer picks up multiple sheets of paper 96 Clear paper jams ...100 Introduction ...100 Paper jam locations ...101 Auto-navigation for clearing paper jams ...101 Experiencing frequent or recurring paper jams 101 Clear paper jams in tray 1 (13.A1) ...103 Clear paper jams in trays...
User Guide
Page 15
... change wireless connection settings (wireless models only). ● Ethernet: View or change Ethernet connection settings. ● HP Web Services: View information to connect and print to the printer using HP Web Services (ePrint). 4 Help button Touch the Help button to open the embedded help system. 5 Current time 6 Applications area Displays the current time. Return to the Home screen at the bottom of the screen for the following information: ● Display Language: Change the language setting for the current user session. ● Sleep Mode...
... change wireless connection settings (wireless models only). ● Ethernet: View or change Ethernet connection settings. ● HP Web Services: View information to connect and print to the printer using HP Web Services (ePrint). 4 Help button Touch the Help button to open the embedded help system. 5 Current time 6 Applications area Displays the current time. Return to the Home screen at the bottom of the screen for the following information: ● Display Language: Change the language setting for the current user session. ● Sleep Mode...
User Guide
Page 20
.... Download the driver, and then use the Microsoft Add Printer tool to install the HP print driver. 1. Download HP Easy Start from the Printer Support page, and then use it . macOS: Mac computers are supported with this operating system as part of the software installation. The PCL 6 printer-specific print driver is available for download from 123.hp.com/LaserJet to install the print driver. NOTE: Supported operating systems can change. Download HP Easy Start either from 123.hp.com/ LaserJet or from 123.hp.com/LaserJet, and then use HP...
.... Download the driver, and then use the Microsoft Add Printer tool to install the HP print driver. 1. Download HP Easy Start from the Printer Support page, and then use it . macOS: Mac computers are supported with this operating system as part of the software installation. The PCL 6 printer-specific print driver is available for download from 123.hp.com/LaserJet to install the print driver. NOTE: Supported operating systems can change. Download HP Easy Start either from 123.hp.com/ LaserJet or from 123.hp.com/LaserJet, and then use HP...
User Guide
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... print labels using manual feed, the printer waits to close the Document Properties dialog box. 8. In the Print dialog box, click the Print button to print and load labels. Click the Paper/Quality tab. 4. In the Paper source drop-down list, select Labels. 6. Load and print labels Introduction The following information describes how to print the job. Select the printer from a Windows 8 or 8.1 Start screen app, select Devices, select Print, and then select the printer. 3. In the Paper type...
... print labels using manual feed, the printer waits to close the Document Properties dialog box. 8. In the Print dialog box, click the Print button to print and load labels. Click the Paper/Quality tab. 4. In the Paper source drop-down list, select Labels. 6. Load and print labels Introduction The following information describes how to print the job. Select the printer from a Windows 8 or 8.1 Start screen app, select Devices, select Print, and then select the printer. 3. In the Paper type...
User Guide
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...; Job size: 4 pages ● Short edge feed (A3) (i.e., Legal size media) Factors that can reduce life from mobile devices Not applicable NOTE: Connected via the Hardware Integration Pocket or the rear host USB port. The HP Jetdirect 3100w BLE/NFC /Wireless Accessory requires the HP Internal USB ports accessory. Estimated life is not an implied guarantee or warrantable. Actual individual life/yield during normal use varies depending on usage, environment, paper...
...; Job size: 4 pages ● Short edge feed (A3) (i.e., Legal size media) Factors that can reduce life from mobile devices Not applicable NOTE: Connected via the Hardware Integration Pocket or the rear host USB port. The HP Jetdirect 3100w BLE/NFC /Wireless Accessory requires the HP Internal USB ports accessory. Estimated life is not an implied guarantee or warrantable. Actual individual life/yield during normal use varies depending on usage, environment, paper...
User Guide
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... Continue to enable the port: Method one: Enable the USB port from the HP Embedded Web Server (network-connected printers only) 1. The control panel USB port supports the following types of the following menus a. Open a web browser, and in the USB port near the control panel. Choosing Continue to the Settings application, and then select the Settings icon. 2. Before using this feature, enable the USB port. The printer accepts standard USB flash drives in the address line, type the IP address exactly as it displays on the printer control panel, navigate to...
... Continue to enable the port: Method one: Enable the USB port from the HP Embedded Web Server (network-connected printers only) 1. The control panel USB port supports the following types of the following menus a. Open a web browser, and in the USB port near the control panel. Choosing Continue to the Settings application, and then select the Settings icon. 2. Before using this feature, enable the USB port. The printer accepts standard USB flash drives in the address line, type the IP address exactly as it displays on the printer control panel, navigate to...
User Guide
Page 82
... default settings, click the Change Settings link. HP Embedded Web Server features Information tab Table 5-2 HP Embedded Web Server Information tab Menu Description Device Status Shows the printer status and shows the estimated life remaining of pages the printer has printed, grouped by size, type, and paper print path. Configuration Page Shows the information found on the control panel display. Printable Reports and Pages Lists the internal reports and pages for each language. Find the printer IP address: From the Home screen on the printer control panel...
... default settings, click the Change Settings link. HP Embedded Web Server features Information tab Table 5-2 HP Embedded Web Server Information tab Menu Description Device Status Shows the printer status and shows the estimated life remaining of pages the printer has printed, grouped by size, type, and paper print path. Configuration Page Shows the information found on the control panel display. Printable Reports and Pages Lists the internal reports and pages for each language. Find the printer IP address: From the Home screen on the printer control panel...
User Guide
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...asset number to the printer. Reset Factory Settings Restore printer settings to store jobs in which to specific email addresses. Table 5-3 HP Embedded Web Server General tab (continued) Menu Description Alerts Set up from sleep mode. Firmware Upgrade Download and install printer firmware upgrade files. Enable or disable the ability to the factory defaults. Edit Other Links Add or customize a link to another website. This information displays on the printer control panel. Enter the name of the printer. Solution Installer Install third-party software packages...
...asset number to the printer. Reset Factory Settings Restore printer settings to store jobs in which to specific email addresses. Table 5-3 HP Embedded Web Server General tab (continued) Menu Description Alerts Set up from sleep mode. Firmware Upgrade Download and install printer firmware upgrade files. Enable or disable the ability to the factory defaults. Edit Other Links Add or customize a link to another website. This information displays on the printer control panel. Enter the name of the printer. Solution Installer Install third-party software packages...
User Guide
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... in troubleshooting printing issues. Download and install printer firmware upgrade files. Calibration/Cleaning Reset Factory Settings Firmware Upgrade Select from the Security tab. Link to HP cloud-based online help to help solve problems with HP Embedded Web Server (EWS) 75 Export printer information to a file that can be useful for paper trays. Manage Trays Configure settings for detailed problem analysis. Table 5-4 HP Embedded Web Server Print tab (continued) Menu Description Print Quality Configure the print quality settings, including color adjustment, image...
... in troubleshooting printing issues. Download and install printer firmware upgrade files. Calibration/Cleaning Reset Factory Settings Firmware Upgrade Select from the Security tab. Link to HP cloud-based online help to help solve problems with HP Embedded Web Server (EWS) 75 Export printer information to a file that can be useful for paper trays. Manage Trays Configure settings for detailed problem analysis. Table 5-4 HP Embedded Web Server Print tab (continued) Menu Description Print Quality Configure the print quality settings, including color adjustment, image...
User Guide
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Reset factory settings Introduction Use one : Reset factory settings from the HP Embedded Web Server (networkconnected printers only) 1. Method one of data. 4. A verification message advises that accessing the website might result in the address line, type the IP address or host name exactly as language, date, time, and some network configuration settings. NOTE: The printer restarts automatically after the reset operation completes. 92 Chapter 6 Solve problems ENWW Press the Enter key on the printer control panel, select the Information icon...
Reset factory settings Introduction Use one : Reset factory settings from the HP Embedded Web Server (networkconnected printers only) 1. Method one of data. 4. A verification message advises that accessing the website might result in the address line, type the IP address or host name exactly as language, date, time, and some network configuration settings. NOTE: The printer restarts automatically after the reset operation completes. 92 Chapter 6 Solve problems ENWW Press the Enter key on the printer control panel, select the Information icon...
User Guide
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... troubleshoot specific image defects, see Troubleshoot Image Defects. Update the printer firmware Try updating the printer firmware. Then follow the prompts to navigate to troubleshoot print-quality and image-quality problems on mono (black and white) HP LaserJet Enterprise printers. Check the paper-type setting for the printer. For more information, go to www.hp.com/support and select the option to Get software and drivers. The troubleshooting steps can help resolve the following defects: ● Blank pages ● Black pages ● Curled paper ● Dark or light bands...
... troubleshoot specific image defects, see Troubleshoot Image Defects. Update the printer firmware Try updating the printer firmware. Then follow the prompts to navigate to troubleshoot print-quality and image-quality problems on mono (black and white) HP LaserJet Enterprise printers. Check the paper-type setting for the printer. For more information, go to www.hp.com/support and select the option to Get software and drivers. The troubleshooting steps can help resolve the following defects: ● Blank pages ● Black pages ● Curled paper ● Dark or light bands...
User Guide
Page 133
... supplies status 1. Check to see any scratches, fingerprints, or other damage on the imaging drum, replace the toner cartridge. 5. For more information on the imaging drum can cause print-quality problems. 4. Print a cleaning page During the printing process paper, toner, and dust particles can accumulate inside the printer and can occur when using a genuine HP cartridge. A Cleaning... When it is very low. Check the memory chip for the toner cartridges and, if applicable, the status of other replaceable maintenance parts, the supplies status page lists the genuine HP part numbers...
... supplies status 1. Check to see any scratches, fingerprints, or other damage on the imaging drum, replace the toner cartridge. 5. For more information on the imaging drum can cause print-quality problems. 4. Print a cleaning page During the printing process paper, toner, and dust particles can accumulate inside the printer and can occur when using a genuine HP cartridge. A Cleaning... When it is very low. Check the memory chip for the toner cartridges and, if applicable, the status of other replaceable maintenance parts, the supplies status page lists the genuine HP part numbers...
User Guide
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... 5 GHz, install the HP Jetdirect 2900nw print server accessory. ● For macOS, verify that the wireless router supports Bonjour. Temporarily turn off any large metal objects between the access point and the printer. Compare the service set identifier (SSID) on the configuration page to print, make sure that you have completed the wireless installation. Make sure that the wireless network is working correctly. 4. Make sure that the router or printer connects to the same network that...
... 5 GHz, install the HP Jetdirect 2900nw print server accessory. ● For macOS, verify that the wireless router supports Bonjour. Temporarily turn off any large metal objects between the access point and the printer. Compare the service set identifier (SSID) on the configuration page to print, make sure that you have completed the wireless installation. Make sure that the wireless network is working correctly. 4. Make sure that the router or printer connects to the same network that...
User Guide
Page 150
...HP embedded Web Server 72 C cartridge policy 42 protection 44 replacing 47 cartridges order numbers 47 replacing staple 51 checklist wireless connectivity 137 cleaning paper path 124 control panel help 91 locating 3 locating features 6 copying resolution 9 customer support online 90 D default gateway, setting 80 deleting stored jobs 63 dimensions, printer 13 document feeder capacity 9 locating 3 double-sided printing Mac 58 Windows 55 drivers, supported 11 duplex printing Mac 58 duplex printing (double-sided) settings (Windows) 54 Windows 55 duplexer clearing jams 115 duplexing manually (Mac...
...HP embedded Web Server 72 C cartridge policy 42 protection 44 replacing 47 cartridges order numbers 47 replacing staple 51 checklist wireless connectivity 137 cleaning paper path 124 control panel help 91 locating 3 locating features 6 copying resolution 9 customer support online 90 D default gateway, setting 80 deleting stored jobs 63 dimensions, printer 13 document feeder capacity 9 locating 3 double-sided printing Mac 58 Windows 55 drivers, supported 11 duplex printing Mac 58 duplex printing (double-sided) settings (Windows) 54 Windows 55 duplexer clearing jams 115 duplexing manually (Mac...
User Guide
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... duplexer 115 envelope feeder 116 fuser 112 HP Stapling Mailbox 118 output bin 115 rear door 112 staples in the stapling mailbox accessory 119 Tray 1 103 Tray 2, 3, and 4 106 jams, paper locations 101 Jetadmin, HP Web 86 jobs, stored creating (Windows) 61 deleting 63 Mac settings 62 printing 62 K keyboard locating 3 L label orientation 35 labels printing (Windows) 56 printing on 35 labels, loading 35 LAN port locating 5 loading paper in the 2,100-sheet high- capacity input tray 31 paper in Tray 1 19 paper in Tray 2 25 local area network...
... duplexer 115 envelope feeder 116 fuser 112 HP Stapling Mailbox 118 output bin 115 rear door 112 staples in the stapling mailbox accessory 119 Tray 1 103 Tray 2, 3, and 4 106 jams, paper locations 101 Jetadmin, HP Web 86 jobs, stored creating (Windows) 61 deleting 63 Mac settings 62 printing 62 K keyboard locating 3 L label orientation 35 labels printing (Windows) 56 printing on 35 labels, loading 35 LAN port locating 5 loading paper in the 2,100-sheet high- capacity input tray 31 paper in Tray 1 19 paper in Tray 2 25 local area network...
User Guide
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...101 output bin 115 Tray 1 103 Tray 2, 3, and 4 106 Tray 5 109 paper pickup problems solving 94, 96 paper type selecting (Windows) 56 paper types selecting (Mac) 59 paper, ordering 40 ports locating 5 power consumption 15 power connection locating 4 power switch locating 3 power usage 1 watt or less 84 print drivers, supported 11 print media loading in Tray 1 19 print on both sides Mac 58 manually, Windows 55 Windows 55 print settings HP Embedded Web Server 74 printing from USB storage accessories 68 stored jobs 62 printing on both sides settings (Windows) 54 Priority input tray loading labels...
...101 output bin 115 Tray 1 103 Tray 2, 3, and 4 106 Tray 5 109 paper pickup problems solving 94, 96 paper type selecting (Windows) 56 paper types selecting (Mac) 59 paper, ordering 40 ports locating 5 power consumption 15 power connection locating 4 power switch locating 3 power usage 1 watt or less 84 print drivers, supported 11 print media loading in Tray 1 19 print on both sides Mac 58 manually, Windows 55 Windows 55 print settings HP Embedded Web Server 74 printing from USB storage accessories 68 stored jobs 62 printing on both sides settings (Windows) 54 Priority input tray loading labels...
User Guide
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... 20 Tray 2 jams 106 loading 25 Tray 3 jams 106 Tray 4 jams 106 Tray 6 paper jams 109 trays capacity 9 included 9 locating 3 troubleshooting check toner-cartridge status 123 jams 101 network problems 135 paper feed problems 94 wired network 135 wireless network 137 troubleshooting tools HP Embedded Web Server 75 two-sided printing settings (Windows) 54 wireless network interference 140 U USB port enabling 68, 70 locating 5 USB storage accessories printing from 68 W Web browser requirements HP Embedded Web Server 72 Web sites customer support 90 HP Web Jetadmin, downloading 86 weight, printer...
... 20 Tray 2 jams 106 loading 25 Tray 3 jams 106 Tray 4 jams 106 Tray 6 paper jams 109 trays capacity 9 included 9 locating 3 troubleshooting check toner-cartridge status 123 jams 101 network problems 135 paper feed problems 94 wired network 135 wireless network 137 troubleshooting tools HP Embedded Web Server 75 two-sided printing settings (Windows) 54 wireless network interference 140 U USB port enabling 68, 70 locating 5 USB storage accessories printing from 68 W Web browser requirements HP Embedded Web Server 72 Web sites customer support 90 HP Web Jetadmin, downloading 86 weight, printer...