Maintenance and Service Guide
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... as constituting an additional warranty. To access the latest user guides, go to http://www.hp.com/support, and follow the instructions to change without notice. Legal information © Copyright 2023 HP Development Company, L.P. Microsoft and Windows are registered trademarks of Microsoft Corporation in the U.S. USB Type-C and USB-C are either registered trademarks or trademarks of USB Implementers Forum. The information contained herein...
... as constituting an additional warranty. To access the latest user guides, go to http://www.hp.com/support, and follow the instructions to change without notice. Legal information © Copyright 2023 HP Development Company, L.P. Microsoft and Windows are registered trademarks of Microsoft Corporation in the U.S. USB Type-C and USB-C are either registered trademarks or trademarks of USB Implementers Forum. The information contained herein...
Maintenance and Service Guide
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... your computer...20 Enabling HP Easy Clean (select products only) ...20 Removing dirt and debris from your computer...20 Cleaning your computer with a disinfectant...21 Caring for wood veneer (select products only) ...22 Packaging and transporting guidelines...22 Accessing support information ...23 5 Removal and replacement procedures for authorized service provider parts 25 Component replacement procedures ...25 Preparation for disassembly...25 iv
... your computer...20 Enabling HP Easy Clean (select products only) ...20 Removing dirt and debris from your computer...20 Cleaning your computer with a disinfectant...21 Caring for wood veneer (select products only) ...22 Packaging and transporting guidelines...22 Accessing support information ...23 5 Removal and replacement procedures for authorized service provider parts 25 Component replacement procedures ...25 Preparation for disassembly...25 iv
Maintenance and Service Guide
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... Keyboard camera cable...31 Speakers...32 Battery...33 WLAN module...35 USB board cables...36 USB board ...37 System board ...38 Lock bracket ...41 Display assembly...42 6 Backing up, resetting, and recovering ...50 Backing up ...50 Resetting ...50 Recovering ...50 Option 1: Recovering using an internet connection...51 Option 2: Installing the Chromebook Recovery Utility...51 Creating recovery media ...51 Recovering the Chrome operating system with recovery media 52 Setting up your computer after a reset or recovery...52 Erasing and reformatting the recovery media ...52 7 Specifications...54...
... Keyboard camera cable...31 Speakers...32 Battery...33 WLAN module...35 USB board cables...36 USB board ...37 System board ...38 Lock bracket ...41 Display assembly...42 6 Backing up, resetting, and recovering ...50 Backing up ...50 Resetting ...50 Recovering ...50 Option 1: Recovering using an internet connection...51 Option 2: Installing the Chromebook Recovery Utility...51 Creating recovery media ...51 Recovering the Chrome operating system with recovery media 52 Setting up your computer after a reset or recovery...52 Erasing and reformatting the recovery media ...52 7 Specifications...54...
Maintenance and Service Guide
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...-4266 dual-channel support Supports the following configurations: ● 8 GB ● 4 GB Primary storage embedded MultiMedia Controller (eMMC) 5.0 64 GB 32 GB Audio and video Dual speakers 5 MP camera (select products only) Wireless 720p camera Wireless Local Area Network (WLAN) Intel Wi-Fi 6 AX201 802.11ax (2 × 2) and Bluetooth® 5.2 Ports Audio-out (headphone)/audio-in (microphone) combo jack USB Type-C® power connector and SuperSpeed ports (2) USB SuperSpeed ports (2) Keyboard/pointing devices Keyboard (island style...
...-4266 dual-channel support Supports the following configurations: ● 8 GB ● 4 GB Primary storage embedded MultiMedia Controller (eMMC) 5.0 64 GB 32 GB Audio and video Dual speakers 5 MP camera (select products only) Wireless 720p camera Wireless Local Area Network (WLAN) Intel Wi-Fi 6 AX201 802.11ax (2 × 2) and Bluetooth® 5.2 Ports Audio-out (headphone)/audio-in (microphone) combo jack USB Type-C® power connector and SuperSpeed ports (2) USB SuperSpeed ports (2) Keyboard/pointing devices Keyboard (island style...
Maintenance and Service Guide
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... table to the jack, the computer speakers are located, and how they work. NOTE: Use a standard USB Type-A charging cable or cable adapter (purchased separately) when charging a small external device. ● White: The AC adapter is connected and the battery is fully charged. ● Amber: The AC adapter is connected and the battery is charging. ● Blinking amber: The battery has an error. ● Off: The battery is on headphones, earbuds, or a headset. Connects a USB device, provides high...
... table to the jack, the computer speakers are located, and how they work. NOTE: Use a standard USB Type-A charging cable or cable adapter (purchased separately) when charging a small external device. ● White: The AC adapter is connected and the battery is fully charged. ● Amber: The AC adapter is connected and the battery is charging. ● Blinking amber: The battery has an error. ● Off: The battery is on headphones, earbuds, or a headset. Connects a USB device, provides high...
Maintenance and Service Guide
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... (1) esc key (2) Search key (3) Action keys (4) Lock key Description Activates certain computer functions when pressed in combination with the computer. Bottom Use the illustration and table to unlock the screen. Labels The labels affixed to the computer provide information you troubleshoot system problems or travel internationally with other keys, such as tab or shift. Execute frequently used system functions. Opens the search dialog. Labels might need when you...
... (1) esc key (2) Search key (3) Action keys (4) Lock key Description Activates certain computer functions when pressed in combination with the computer. Bottom Use the illustration and table to unlock the screen. Labels The labels affixed to the computer provide information you troubleshoot system problems or travel internationally with other keys, such as tab or shift. Execute frequently used system functions. Opens the search dialog. Labels might need when you...
Maintenance and Service Guide
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...touch, external surfaces on the product. Turn off your computer: 1. CAUTION: Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that surfaces have completely air-dried before turning the device on your device and unplug the power cord and other connected external devices... the surfaces with any solutions that is within HP's cleaning guidelines is turned on or plugged in most stores. 3. Start with a disinfectant 21 Discard the gloves after cleaning. 7. Remove any openings. IMPORTANT: To avoid damaging the surface, avoid...
...touch, external surfaces on the product. Turn off your computer: 1. CAUTION: Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that surfaces have completely air-dried before turning the device on your device and unplug the power cord and other connected external devices... the surfaces with any solutions that is within HP's cleaning guidelines is turned on or plugged in most stores. 3. Start with a disinfectant 21 Discard the gloves after cleaning. 7. Remove any openings. IMPORTANT: To avoid damaging the surface, avoid...
Maintenance and Service Guide
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... Problem solving to enter the BIOS setup. 4. (On commercial products) Under the Main tab, select BIOS event log, and then select View BIOS Event Log. - Be sure that mechanized equipment used for moving materials is not possible, use this information. Search collect Chrome device logs. Press the power button. 2. Press f10 to display more options. 3. Go to the product support page. 5. Select Support & Troubleshooting. 4. Type the serial number, product number...
... Problem solving to enter the BIOS setup. 4. (On commercial products) Under the Main tab, select BIOS event log, and then select View BIOS Event Log. - Be sure that mechanized equipment used for moving materials is not possible, use this information. Search collect Chrome device logs. Press the power button. 2. Press f10 to display more options. 3. Go to the product support page. 5. Select Support & Troubleshooting. 4. Type the serial number, product number...
Maintenance and Service Guide
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..., turn the computer on -screen instructions. If you are on page 16. 1. Top cover with keyboard To remove the top cover with one camera N38879-001 Top cover with keyboard, jet black models with keyboard, use the procedures described in this section. The first table provides the main spare part number for authorized service provider parts. The second table provides the keyboard country codes. NOTE: HP continually improves and changes product parts. Preparation...
..., turn the computer on -screen instructions. If you are on page 16. 1. Top cover with keyboard To remove the top cover with one camera N38879-001 Top cover with keyboard, jet black models with keyboard, use the procedures described in this section. The first table provides the main spare part number for authorized service provider parts. The second table provides the keyboard country codes. NOTE: HP continually improves and changes product parts. Preparation...
Maintenance and Service Guide
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... WLAN module to restore device functionality, and then contact technical support. Table 5-9 WLAN module descriptions and part numbers Description WLAN module (Intel Wi-Fi 6 AX211 + Bluetooth 5.2) WLAN bracket (included in your country or region. Remove the WLAN module: 1. 2. If you replace the module and then receive a warning message, remove the module to the slot. Prepare the computer for disassembly (see Top cover with a wireless module authorized for disassembly on page 25). 3. Remove the battery...
... WLAN module to restore device functionality, and then contact technical support. Table 5-9 WLAN module descriptions and part numbers Description WLAN module (Intel Wi-Fi 6 AX211 + Bluetooth 5.2) WLAN bracket (included in your country or region. Remove the WLAN module: 1. 2. If you replace the module and then receive a warning message, remove the module to the slot. Prepare the computer for disassembly (see Top cover with a wireless module authorized for disassembly on page 25). 3. Remove the battery...
Maintenance and Service Guide
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.... Recovering When your computer hard drive, including files in the following circumstances: ● You see whether the problem is recognized as the owner account. 6. It deletes locally saved files and saved networks for all accounts. NOTE: The account you reset, back up , resetting, and recovering A recovery reinstalls the operating system, software programs, and original factory settings. Resetting A factory reset erases the information on -screen instructions to original factory conditions, and recovering...
.... Recovering When your computer hard drive, including files in the following circumstances: ● You see whether the problem is recognized as the owner account. 6. It deletes locally saved files and saved networks for all accounts. NOTE: The account you reset, back up , resetting, and recovering A recovery reinstalls the operating system, software programs, and original factory settings. Resetting A factory reset erases the information on -screen instructions to original factory conditions, and recovering...
Maintenance and Service Guide
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... on any external devices connected to http://www.support.google.com. IMPORTANT: Recovery permanently erases everything on -screen instructions. Disconnect any computer. To create recovery media: Option 1: Recovering using an internet connection 51 To enter recovery mode, press and hold the esc+f3 keys, and then press the power button. NOTE: Use this utility from the Apps list, and follow the on-screen instructions. Creating recovery media You can install this option if you need the following prerequisites: ● A USB flash drive or SD memory card with...
... on any external devices connected to http://www.support.google.com. IMPORTANT: Recovery permanently erases everything on -screen instructions. Disconnect any computer. To create recovery media: Option 1: Recovering using an internet connection 51 To enter recovery mode, press and hold the esc+f3 keys, and then press the power button. NOTE: Use this utility from the Apps list, and follow the on-screen instructions. Creating recovery media You can install this option if you need the following prerequisites: ● A USB flash drive or SD memory card with...
Maintenance and Service Guide
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... instructions to recover the Chrome operating system on a computer that you need to your recovery media will be deleted. For details about setting up , resetting, and recovering Disconnect any external devices connected to run the Chrome Recovery Utility again or use the Chromebook Recovery Utility to the computer. 2. Turn on your storage device. NOTE: You must erase the recovery media to create the recovery media. NOTE: All data and partitions on your computer, plug in the power...
... instructions to recover the Chrome operating system on a computer that you need to your recovery media will be deleted. For details about setting up , resetting, and recovering Disconnect any external devices connected to run the Chrome Recovery Utility again or use the Chromebook Recovery Utility to the computer. 2. Turn on your storage device. NOTE: You must erase the recovery media to create the recovery media. NOTE: All data and partitions on your computer, plug in the power...
Maintenance and Service Guide
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... hard drive product description 1 specifications 54 headphone (audio-out) jack 3 hinge illustrated 13 spare part numbers 13 I illustrated parts catalog 11 internal microphone, identifying 6 J jacks audio-in (microphone) 3 audio-out (headphone) 3 K keyboard product description 1 keyboard camera removal and replacement 30 spare part numbers 30 keyboard camera cable removal 31 spare part numbers 31 keys esc 7 L labels Bluetooth 8 regulatory 8 serial number 8 service 8 wireless certification 8 WLAN 8 lights AC adapter and battery 3 camera 6 power 5 lock bracket removal and replacement 41 M memory...
... hard drive product description 1 specifications 54 headphone (audio-out) jack 3 hinge illustrated 13 spare part numbers 13 I illustrated parts catalog 11 internal microphone, identifying 6 J jacks audio-in (microphone) 3 audio-out (headphone) 3 K keyboard product description 1 keyboard camera removal and replacement 30 spare part numbers 30 keyboard camera cable removal 31 spare part numbers 31 keys esc 7 L labels Bluetooth 8 regulatory 8 serial number 8 service 8 wireless certification 8 WLAN 8 lights AC adapter and battery 3 camera 6 power 5 lock bracket removal and replacement 41 M memory...
Maintenance and Service Guide
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...1 hard drive 1 keyboard 1 memory module 1 microphone 1 operating system 2 pointing device 1 ports 1 power requirements 2 primary storage 1 processors 1 product name 1 security 2 serviceability 2 solid-state drive 1 video 1 wireless 1 product name 1 product name and number, computer 8 R recovery media creating 51 erase 52 recovery, performing 50 regulatory information regulatory label 8 wireless certification labels 8 removal and replacement battery 33 keyboard camera 30 lock bracket 41 procedures 25 speakers 32 system board 38 top cover with keyboard 25 touchpad 29 touchpad cable 28 USB board...
...1 hard drive 1 keyboard 1 memory module 1 microphone 1 operating system 2 pointing device 1 ports 1 power requirements 2 primary storage 1 processors 1 product name 1 security 2 serviceability 2 solid-state drive 1 video 1 wireless 1 product name 1 product name and number, computer 8 R recovery media creating 51 erase 52 recovery, performing 50 regulatory information regulatory label 8 wireless certification labels 8 removal and replacement battery 33 keyboard camera 30 lock bracket 41 procedures 25 speakers 32 system board 38 top cover with keyboard 25 touchpad 29 touchpad cable 28 USB board...
User Guide
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... optional USB flash drive, to an SD memory card, or through Google Drive™. A recovery reinstalls the operating system, software programs, and original factory settings. Backing up, resetting, and recovering 15 Resetting A factory reset erases the information on -screen instructions to reset your computer, and sign in the Downloads folder. Select Restart. 4. Under the Settings menu, select Advanced. 2. Follow the on your operating system. Recovering When your data to an optional USB flash drive or SD memory card or through Google Drive...
... optional USB flash drive, to an SD memory card, or through Google Drive™. A recovery reinstalls the operating system, software programs, and original factory settings. Backing up, resetting, and recovering 15 Resetting A factory reset erases the information on -screen instructions to reset your computer, and sign in the Downloads folder. Select Restart. 4. Under the Settings menu, select Advanced. 2. Follow the on your operating system. Recovering When your data to an optional USB flash drive or SD memory card or through Google Drive...
User Guide
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... the power button. The computer restarts with a capacity of 4 GB or greater. Creating recovery media You can install this option if you recover your computer. NOTE: The computer must also have internet access. 3. To install the Chromebook Recovery Utility: ■ Open the Chrome Web Store, search for chrome recovery, select Chromebook Recovery Utility from this message is missing or damaged" screen displaying on -screen instructions. When the "System Recovery is created, so back up , resetting, and recovering...
... the power button. The computer restarts with a capacity of 4 GB or greater. Creating recovery media You can install this option if you recover your computer. NOTE: The computer must also have internet access. 3. To install the Chromebook Recovery Utility: ■ Open the Chrome Web Store, search for chrome recovery, select Chromebook Recovery Utility from this message is missing or damaged" screen displaying on -screen instructions. When the "System Recovery is created, so back up , resetting, and recovering...
User Guide
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... recovery After a reset or recovery is formatted as a recovery tool. After recovery, you need to run the Chrome Recovery Utility again or use the Chromebook Recovery Utility to http://www.support.google.com. Select the Settings icon, and then select Erase recovery media. Turn on -screen instructions to the computer. 2. In the Apps window, select Recovery, and then select Get started. 4. Disconnect any external devices connected to reuse your computer. Follow the on a computer that you created...
... recovery After a reset or recovery is formatted as a recovery tool. After recovery, you need to run the Chrome Recovery Utility again or use the Chromebook Recovery Utility to http://www.support.google.com. Select the Settings icon, and then select Erase recovery media. Turn on -screen instructions to the computer. 2. In the Apps window, select Recovery, and then select Get started. 4. Disconnect any external devices connected to reuse your computer. Follow the on a computer that you created...
User Guide
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... Web Store and install the HP Support Assistant app. ● Help to identify computer components ● Optimizes computer performance and resolves problems using the latest software updates, diagnostic tools, and guided assistance HP website ● Support information To access the latest user guide, go to http://www.hp.com/support, and select your product. Safety & Comfort Guide ● Support telephone numbers ● HP service center locations ● Proper workstation setup Go to...
... Web Store and install the HP Support Assistant app. ● Help to identify computer components ● Optimizes computer performance and resolves problems using the latest software updates, diagnostic tools, and guided assistance HP website ● Support information To access the latest user guide, go to http://www.hp.com/support, and select your product. Safety & Comfort Guide ● Support telephone numbers ● HP service center locations ● Proper workstation setup Go to...
User Guide
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... screen gesture 11 scrolling touchpad gesture 10 Section 508 accessibility standards 26 security cable slot, identifying 2 serial number, computer 8 service labels, locating 8 slots security cable 2 speakers, identifying 8 special keys 6 key lock 6 specifications 20 standards and legislation, accessibility 26 support 19 swiping touch screen gesture 11 system recovery Chrome operating system 17 Chromebook Recovery Utility 16 internet connection 16 recovery media 16 T tap gestures 10 touch screen gestures one-finger scrolling 11 one-finger swipe 11 two-finger pinch zoom 12 Touchpad and touch...
... screen gesture 11 scrolling touchpad gesture 10 Section 508 accessibility standards 26 security cable slot, identifying 2 serial number, computer 8 service labels, locating 8 slots security cable 2 speakers, identifying 8 special keys 6 key lock 6 specifications 20 standards and legislation, accessibility 26 support 19 swiping touch screen gesture 11 system recovery Chrome operating system 17 Chromebook Recovery Utility 16 internet connection 16 recovery media 16 T tap gestures 10 touch screen gestures one-finger scrolling 11 one-finger swipe 11 two-finger pinch zoom 12 Touchpad and touch...