HP Fortis 11 inch G10 Chromebook Enterprise Support and Manuals
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Maintenance and Service Guide Fortis 11 G10 Chromebook - Page 1
Maintenance and Service Guide HP Fortis 11 G10 Chromebook
SUMMARY This guide provides maintenance information about such topics as spare parts, removal and replacement of parts, security, and backing up.
Maintenance and Service Guide Fortis 11 G10 Chromebook - Page 2
...warranties for HP products and services are common to change without notice. First Edition: January 2024
Document Part Number: N85701-001
Product notice
This guide describes features that are set forth ...days for technical or editorial errors or omissions contained herein. To access the latest user guides, go to http://www.hp.com/support, and follow the instructions to request a full refund...
Maintenance and Service Guide Fortis 11 G10 Chromebook - Page 4
...23 Enabling HP Easy Clean (select products only) ...23 Removing dirt and debris from your computer...23 Cleaning your computer with a disinfectant...24 Caring for wood veneer (select products only) ...25 Packaging and transporting guidelines...25 Accessing support information ...26
5 Removal and replacement procedures for authorized service provider parts 28 Component replacement procedures ...28...
Maintenance and Service Guide Fortis 11 G10 Chromebook - Page 5
... 2: Installing the Chromebook Recovery Utility...54 Creating recovery media ...54 Recovering the Chrome operating system with recovery media 55 Setting up your...HP Sure Start (select products only)...61 8 Specifications...62 Computer specifications...62 29.5 cm (11.6 in) display specifications...63 9 Power cord set requirements ...64 Requirements for all countries ...64 Requirements for specific...
Maintenance and Service Guide Fortis 11 G10 Chromebook - Page 6
... product information.
Table 1-1 Product components and their descriptions
Category
Description
Product Name
HP Fortis 11 inch G10 Chromebook™
Processors
Intel® N200 (up to 3.7 GHz with Intel Turbo... PSR, 250 nits, touch-on panel (TOP)
HD, SVA, 45% NTSC, eDP, 250 nits
Memory
Supports the following configurations:
● 16 GB, LPDDR5-6400 ● 8 GB, LPDDR5-6400
● 4 ...
Maintenance and Service Guide Fortis 11 G10 Chromebook - Page 14
...applies to the computer provide information you might need when you troubleshoot system problems or travel internationally with wireless local area networks (WLANs).
...battery bay, under the service door, on the back of the following locations for the serial number, the product number, or the model number. Labels 9
When contacting support,
you contact support. For wireless regulatory ...
Maintenance and Service Guide Fortis 11 G10 Chromebook - Page 17
... changes product parts. NOTE: Details about supported parts for your computer, go to determine the spare parts that are on the service tag at the bottom of your country or region, and then follow the on-screen instructions. 3 Illustrated parts catalog
Use this illustration and table.
For complete and current information about your computer, including model, serial number...
Maintenance and Service Guide Fortis 11 G10 Chromebook - Page 31
...hp.com. 2. Go to enter the BIOS setup...1. Place the cursor over Problem solving to the
product support page. 5. Select Support & Troubleshooting. 4. Press the power... and replacement procedures preliminary requirements Accessing support information
To find the HP support that ... bushings. Table 4-3 Support information locations
Service consideration
Path to support.google.com/chrome. ...
Maintenance and Service Guide Fortis 11 G10 Chromebook - Page 32
..., and required action
To locate diagnosis information and actions: 1. Go to http://www.hp.com/go/techcenter/pcdiags.
2. Accessing support information 27 Table 4-3 Support information locations (continued)
Service consideration
Path to display more options.
3. Place the cursor over Support resources to access information
Repair professionals
To locate repair professionals:
1.
Maintenance and Service Guide Fortis 11 G10 Chromebook - Page 33
...://partsurfer.hp.com/partsurfer/, select your computer, including model, serial number, product key, and length of each screw size and location during removal and replacement. NOTE: Details about supported parts for disassembly
To remove and replace computer components, use this procedure and illustration. 5 Removal and replacement procedures for authorized service provider parts
This...
Maintenance and Service Guide Fortis 11 G10 Chromebook - Page 40
... connected to restore device functionality, and then contact technical support. If you replace the module and then receive a warning message, remove the module to the terminal on the WLAN module, install a protective sleeve on the antenna connector, as shown in the Bracket Kit)
Spare part number N85247-001 N85234-001
IMPORTANT: To prevent an...
Maintenance and Service Guide Fortis 11 G10 Chromebook - Page 58
...Chrome device." ● You are having problems with your user profile or settings. ● You restarted your computer,...
A factory reset erases the information on -screen instructions to reset your computer in the Downloads folder. ...set up your operating system.
6 Backing up, resetting, and recovering
This chapter provides information about creating a backup, go to http://www.support...
Maintenance and Service Guide Fortis 11 G10 Chromebook - Page 60
... is complete, perform the initial setup process. Erasing and reformatting the...1. NOTE: If an error message is complete. Follow these instructions to recover the Chrome operating...Chromebook Recovery Utility to run the Chrome Recovery Utility again or use a different USB flash drive or SD memory card.
4. For details about setting...the recovery media to http://www.support.google.com. NOTE: All ...
Maintenance and Service Guide Fortis 11 G10 Chromebook - Page 65
...replaces the older BIOS architecture but supports much of configuration data is loaded. In this requirement would this EEPROM when the memory module is not installed in a computer. The UEFI BIOS provides functionality beyond that can write to factory settings... nonvolatile memory found in Computer Setup (BIOS) to allow you can the BIOS settings be if you upgrade or downgrade the OS.
3....
Maintenance and Service Guide Fortis 11 G10 Chromebook - Page 73
...
removal 31 spare part number 14 spare part numbers 31 speakers, identifying 9 specifications computer 62 display 62, 63 hard drive 62 static electricity 19, 20 support information 26 system board illustrated 13 removal 39 spare part numbers 13, 39 system memory, removing personal data from volatile 57 system recovery Chrome operating system 55 Chromebook Recovery
Utility...
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