HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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...closing apps), lock-ups, Microsoft Blue Screen error codes, read or write failures Note any noises such as clicking or clunking Record any Failure IDs from running diagnostics If possible, perform a backup of Drive Failure Recommended Actions for replacement Is drive recognized by the Diagnostics? NO... drive fail the Diagnostic test? YES Run F2 Quick/Short Diagnostic Test Try reseating drive & check NO for loose connectors NO Replace drive or contact customer YES support for End User to Take Document any important data! Hard Drive / Solid State Drive Troubleshooting Flowchart...
...closing apps), lock-ups, Microsoft Blue Screen error codes, read or write failures Note any noises such as clicking or clunking Record any Failure IDs from running diagnostics If possible, perform a backup of Drive Failure Recommended Actions for replacement Is drive recognized by the Diagnostics? NO... drive fail the Diagnostic test? YES Run F2 Quick/Short Diagnostic Test Try reseating drive & check NO for loose connectors NO Replace drive or contact customer YES support for End User to Take Document any important data! Hard Drive / Solid State Drive Troubleshooting Flowchart...
User Manual
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The BIOS installation begins. 5. If the battery fails the test, contact HP support to a good sector. ● Memory test-This test analyzes the physical condition of the screen, press esc. NOTE: If you to stop a diagnostics test while it is displayed in the lower-left corner of the ... computer. Using System Diagnostics System Diagnostics allows you need to run , and then follow the on -screen instructions. If the test detects a damaged sector, it reports an error, replace the memory modules immediately. ● Battery test-This test analyzes the condition of the hard drive. To...
The BIOS installation begins. 5. If the battery fails the test, contact HP support to a good sector. ● Memory test-This test analyzes the physical condition of the screen, press esc. NOTE: If you to stop a diagnostics test while it is displayed in the lower-left corner of the ... computer. Using System Diagnostics System Diagnostics allows you need to run , and then follow the on -screen instructions. If the test detects a damaged sector, it reports an error, replace the memory modules immediately. ● Battery test-This test analyzes the condition of the hard drive. To...