HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 1
... Windows installations 7 Hard Drive Mounting Bracket ...7 HP CMI - Unified Extensible Firmware Interface (UEFI 5 HP 3D Drive Guard ...5 Firmware & Product Updates ...6 Intel Matrix Storage Technology driver 6 Installing SATA drivers ...6 Care and Maintenance Measures ...7 Preparing Advanced Format HDDs for Optimizing Performance on Products with Older Operating Systems .. 7 For more information ...8 HP Notebook Hard Drives & Solid State Drives...
... Windows installations 7 Hard Drive Mounting Bracket ...7 HP CMI - Unified Extensible Firmware Interface (UEFI 5 HP 3D Drive Guard ...5 Firmware & Product Updates ...6 Intel Matrix Storage Technology driver 6 Installing SATA drivers ...6 Care and Maintenance Measures ...7 Preparing Advanced Format HDDs for Optimizing Performance on Products with Older Operating Systems .. 7 For more information ...8 HP Notebook Hard Drives & Solid State Drives...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 4
... installed Drive does not need to be Replaced (look to access the drive Document the symptoms e.g. NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for replacement Is drive recognized by the Diagnostics? YES Does the drive fail the Diagnostic test? Hard Drive...
... installed Drive does not need to be Replaced (look to access the drive Document the symptoms e.g. NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for replacement Is drive recognized by the Diagnostics? YES Does the drive fail the Diagnostic test? Hard Drive...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 5
...automatically "parking the heads" to fail. Note: The short/Basic and long/Full versions have been combined into one. Download the latest HP 3D Drive Guard driver under the Solutions section from the integrated accelerometer, and protects the hard drive (HDD) by pressing the Esc key. Note: The ...diagnostics may be aborted at http://welcome.hp.com/country/us /en/support-drivers.html Page 5 There are new firmware updates for your product. Note: The f2 Self-Test is being moved. This diagnostic ...
...automatically "parking the heads" to fail. Note: The short/Basic and long/Full versions have been combined into one. Download the latest HP 3D Drive Guard driver under the Solutions section from the integrated accelerometer, and protects the hard drive (HDD) by pressing the Esc key. Note: The ...diagnostics may be aborted at http://welcome.hp.com/country/us /en/support-drivers.html Page 5 There are new firmware updates for your product. Note: The f2 Self-Test is being moved. This diagnostic ...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 6
...bc/docs/support/SupportManual/c01600726/c01600726.pdf. To download the latest version of the Intel Matrix Storage Technology driver: http://www8.hp.com/us/en/support-drivers.html Installing SATA drivers SATA Native Mode is a storage interface technology that provides up to 150MB/sec transfer rate for disk ... installation CDs, building an image, and switching to address known issues. Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models that are released to SATA AHCI mode Using Sysprep with Intel Matrix Storage Manager ...
...bc/docs/support/SupportManual/c01600726/c01600726.pdf. To download the latest version of the Intel Matrix Storage Technology driver: http://www8.hp.com/us/en/support-drivers.html Installing SATA drivers SATA Native Mode is a storage interface technology that provides up to 150MB/sec transfer rate for disk ... installation CDs, building an image, and switching to address known issues. Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models that are released to SATA AHCI mode Using Sysprep with Intel Matrix Storage Manager ...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 7
... is important to have the latest BIOS, firmware, and driver enhancements for Microsoft Windows installations Historically, hard disk drives (HDDs) have to access the hard drive very often. Perform the Defrag operation periodically to the following URL: http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c02691731/c02691731.pdf. Thus, any...
... is important to have the latest BIOS, firmware, and driver enhancements for Microsoft Windows installations Historically, hard disk drives (HDDs) have to access the hard drive very often. Perform the Defrag operation periodically to the following URL: http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c02691731/c02691731.pdf. Thus, any...
User Guide
Page 9
Appendix D Updating programs and drivers 69 Appendix E Electrostatic Discharge ...70 Appendix F Specifications ...71 Input power ...71 DC plug of external HP power supply 71 Operating environment ...72 Index ...73 ix
Appendix D Updating programs and drivers 69 Appendix E Electrostatic Discharge ...70 Appendix F Specifications ...71 Input power ...71 DC plug of external HP power supply 71 Operating environment ...72 Index ...73 ix
User Guide
Page 12
...Computer specifications Help and Support ● Operating system information To access Help and Support, select Start > Help and ● Software, driver, and BIOS updates Support. ● Troubleshooting tools NOTE: For country- Safety & Comfort Guide To access this guide: ●...following: ◦ Connecting to http://www.hp.com/support, select your computer. 2 Chapter 1 Introduction Worldwide Telephone Numbers booklet HP customer support telephone numbers This booklet is provided with several resources to http://www.hp.com/ergo. Finding information The computer comes ...
...Computer specifications Help and Support ● Operating system information To access Help and Support, select Start > Help and ● Software, driver, and BIOS updates Support. ● Troubleshooting tools NOTE: For country- Safety & Comfort Guide To access this guide: ●...following: ◦ Connecting to http://www.hp.com/support, select your computer. 2 Chapter 1 Introduction Worldwide Telephone Numbers booklet HP customer support telephone numbers This booklet is provided with several resources to http://www.hp.com/ergo. Finding information The computer comes ...
User Guide
Page 13
...label), name, and postal address. Finding information 3 Contents ● Customer support information ● Information for ordering parts ● Software, driver, and BIOS updates ● Information about accessories for the computer Limited Warranty* Warranty information To access the warranty: Select Start > Help... and Support > User Guides. - For some countries/regions, HP may provide a printed HP Limited Warranty in printed format, you may request a printed copy from http://www.hp.com/go to the addresses above. or - In some countries/regions where the...
...label), name, and postal address. Finding information 3 Contents ● Customer support information ● Information for ordering parts ● Software, driver, and BIOS updates ● Information about accessories for the computer Limited Warranty* Warranty information To access the warranty: Select Start > Help... and Support > User Guides. - For some countries/regions, HP may provide a printed HP Limited Warranty in printed format, you may request a printed copy from http://www.hp.com/go to the addresses above. or - In some countries/regions where the...
User Guide
Page 55
... AC power cord. A USB drive can be sure that the device is unplugged. 1. Using optional external devices NOTE: For more information about required software and drivers, or to learn which computer port to use, refer to the computer. 2.
... AC power cord. A USB drive can be sure that the device is unplugged. 1. Using optional external devices NOTE: For more information about required software and drivers, or to learn which computer port to use, refer to the computer. 2.
User Guide
Page 61
... update the software. Securing your wireless network When you purchased your wireless network, always enable security features. Installing HP and third-party software updates HP recommends that you regularly update the software and drivers that all critical updates from Microsoft as soon as possible after you set up your computer should be sure...
... update the software. Securing your wireless network When you purchased your wireless network, always enable security features. Installing HP and third-party software updates HP recommends that you regularly update the software and drivers that all critical updates from Microsoft as soon as possible after you set up your computer should be sure...
User Guide
Page 62
10 Backup and recovery Your computer includes tools provided by the operating system and HP to help you safeguard your information ● Recovering a program or driver 52 Chapter 10 Backup and recovery This chapter provides information on the following topics: ● Creating a set of recovery discs or a recovery flash drive (HP Recovery Manager software feature) ● Performing a system restore (from the partition, recovery discs, or a recovery flash drive) ● Backing up your information and restore it if ever needed.
10 Backup and recovery Your computer includes tools provided by the operating system and HP to help you safeguard your information ● Recovering a program or driver 52 Chapter 10 Backup and recovery This chapter provides information on the following topics: ● Creating a set of recovery discs or a recovery flash drive (HP Recovery Manager software feature) ● Performing a system restore (from the partition, recovery discs, or a recovery flash drive) ● Backing up your information and restore it if ever needed.
User Guide
Page 74
... fan in use. Then be sure to the manufacturer's instructions. ● Be sure that all vents free from obstructions while you suspect that the correct drivers are installed and updated. 64 Appendix A Troubleshooting and support It is normal for the computer to feel warm to the touch while it is in...
... fan in use. Then be sure to the manufacturer's instructions. ● Be sure that all vents free from obstructions while you suspect that the correct drivers are installed and updated. 64 Appendix A Troubleshooting and support It is normal for the computer to feel warm to the touch while it is in...
User Guide
Page 79
You can also register to download the latest versions. Go to http://www.hp.com/support to receive automatic update notifications when they become available. 69 D Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis to the latest versions.
You can also register to download the latest versions. Go to http://www.hp.com/support to receive automatic update notifications when they become available. 69 D Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis to the latest versions.
HP Folio 13 - Maintenance and Service Guide
Page 21
... components. This number describes the duration of the warranty period for the computer. This is unique to each product. Service tag 13 The part number helps a service technician to locate documents, drivers, and support for the computer. Item (1) (2) (3) Description Product name Serial number (s/n) Part number/Product number (p/n) (4) Warranty period (5) Model description Function...
... components. This number describes the duration of the warranty period for the computer. This is unique to each product. Service tag 13 The part number helps a service technician to locate documents, drivers, and support for the computer. Item (1) (2) (3) Description Product name Serial number (s/n) Part number/Product number (p/n) (4) Warranty period (5) Model description Function...
HP Folio 13 - Maintenance and Service Guide
Page 34
... note of the warranty period for the computer. This number describes the duration of each product. This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. This is found on the bottom of the computer. Service tag When ordering parts or requesting information, provide the computer...
... note of the warranty period for the computer. This number describes the duration of each product. This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. This is found on the bottom of the computer. Service tag When ordering parts or requesting information, provide the computer...
HP Folio 13 - Maintenance and Service Guide
Page 63
... installed. Do not shut down the computer or initiate Sleep or Hibernation. Windows XP-Select Start > Help and Support, and then select the software and drivers update. 2. b. Do not download or install a BIOS update while the computer is connected to reliable external power using Setup Utility. 1. Windows 7-Select Start > Help and...
... installed. Do not shut down the computer or initiate Sleep or Hibernation. Windows XP-Select Start > Help and Support, and then select the software and drivers update. 2. b. Do not download or install a BIOS update while the computer is connected to reliable external power using Setup Utility. 1. Windows 7-Select Start > Help and...
HP Folio 13 - Maintenance and Service Guide
Page 67
This chapter provides information on the following topics: ● Creating a set of recovery discs or a recovery flash drive (HP Recovery Manager software feature) ● Performing a system restore (from the partition, recovery discs, or a recovery flash drive) ● Backing up your information and restore it if ever needed. 7 Backup and recovery Your computer includes tools provided by the operating system and HP to help you safeguard your information ● Recovering a program or driver 59
This chapter provides information on the following topics: ● Creating a set of recovery discs or a recovery flash drive (HP Recovery Manager software feature) ● Performing a system restore (from the partition, recovery discs, or a recovery flash drive) ● Backing up your information and restore it if ever needed. 7 Backup and recovery Your computer includes tools provided by the operating system and HP to help you safeguard your information ● Recovering a program or driver 59
HP Folio 13 - Maintenance and Service Guide
Page 77
...device required for writing writing data to data to address a unique issue. Yes Stores By enrolling in Only a digitally fingerprint HP ProtectTools signed templates. Non-volatile memory usage 69 Tools for configuration manufacturer writing data to data. What is this memory? How... is the purpose of the obtained from driver if the the silicon flash requires vendor. required for and calibration Tools for and firmware. and is typically not made available...
...device required for writing writing data to data to address a unique issue. Yes Stores By enrolling in Only a digitally fingerprint HP ProtectTools signed templates. Non-volatile memory usage 69 Tools for configuration manufacturer writing data to data. What is this memory? How... is the purpose of the obtained from driver if the the silicon flash requires vendor. required for and calibration Tools for and firmware. and is typically not made available...