User Guide
Page 10
... product. 3. Then select Manuals. Subscriber's Choice is an HP program that provide product documentation, use this user guide and the Maintenance and Service Guide. QuickSpecs include information about the operating system, power supply, memory, processor, and many other system components. Go to find diagnostics tools Topic Location Diagnostics tools For additional information, see the computer Maintenance and Service Guide at https://h41369.www4.hp.com/. Follow the instructions to find your...
... product. 3. Then select Manuals. Subscriber's Choice is an HP program that provide product documentation, use this user guide and the Maintenance and Service Guide. QuickSpecs include information about the operating system, power supply, memory, processor, and many other system components. Go to find diagnostics tools Topic Location Diagnostics tools For additional information, see the computer Maintenance and Service Guide at https://h41369.www4.hp.com/. Follow the instructions to find your...
User Guide
Page 26
... the tool opens, select the type of diagnostic test that allows you can log the case. - If HP PC Hardware Diagnostics Windows is functioning properly. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics Windows on - The tool runs within the Windows operating system to access it from HP Help and Support. 1. For interactive tests, such as keyboard, mouse, or audio and video palette, you can log the case. - or - ● Scan the QR code with your failure code and...
... the tool opens, select the type of diagnostic test that allows you can log the case. - If HP PC Hardware Diagnostics Windows is functioning properly. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics Windows on - The tool runs within the Windows operating system to access it from HP Help and Support. 1. For interactive tests, such as keyboard, mouse, or audio and video palette, you can log the case. - or - ● Scan the QR code with your failure code and...
TamperLock User Guide
Page 8
... PCI-Devices Management Unit (IOMMU) hardware-based DMA 4 Chapter 4 Policy settings Enabled Clear TPM on the next startup when the cover is opened . If BitLocker is opened . ● Administrator Credential-This setting requires entering the administrator password or the one-time-PIN (when HP Sure Admin is enabled) before continuing startup after the cover is not set to maintain compatability with a local access key set a password or enable HP Sure Admin Enhanced BIOS Authentication Mode with earlier setting management software that supported...
... PCI-Devices Management Unit (IOMMU) hardware-based DMA 4 Chapter 4 Policy settings Enabled Clear TPM on the next startup when the cover is opened . If BitLocker is opened . ● Administrator Credential-This setting requires entering the administrator password or the one-time-PIN (when HP Sure Admin is enabled) before continuing startup after the cover is not set to maintain compatability with a local access key set a password or enable HP Sure Admin Enhanced BIOS Authentication Mode with earlier setting management software that supported...
Maintenance and Service Guide
Page 6
... boot from USB flash drive 68 The computer boots to DOS after making a bootable flash drive 68 Solving internet access problems ...69 Unable to connect to the internet ...69 Cannot automatically launch internet programs 69 Solving software problems ...69 Computer will not start up and the HP logo does not appear 70 "Illegal Operation has Occurred" error message is displayed 70 6 Computer Setup (F10) Utility ...71 Using Computer Setup (F10) Utilities ...71 Computer Setup Main ...72 Computer Setup...
... boot from USB flash drive 68 The computer boots to DOS after making a bootable flash drive 68 Solving internet access problems ...69 Unable to connect to the internet ...69 Cannot automatically launch internet programs 69 Solving software problems ...69 Computer will not start up and the HP logo does not appear 70 "Illegal Operation has Occurred" error message is displayed 70 6 Computer Setup (F10) Utility ...71 Using Computer Setup (F10) Utilities ...71 Computer Setup Main ...72 Computer Setup...
Maintenance and Service Guide
Page 10
...the light blinks red, the computer displays a diagnostic code to interpret the code. Table 1-1 Identifying the front panel components Front panel components 1 Slim optical drive 6 2 Optical drive eject button 7 3 SD card reader (select products only) 8 USB port with HP Sleep and 9 Power button Charge NOTE: Use a standard USB Type-C charging cable or cable adapter (purchased separately) when charging a small external device such as a smartphone. 5 USB SuperSpeed ports (2) 10 Hard drive activity light NOTE: Use a standard USB Type-A charging cable or cable adapter (purchased...
...the light blinks red, the computer displays a diagnostic code to interpret the code. Table 1-1 Identifying the front panel components Front panel components 1 Slim optical drive 6 2 Optical drive eject button 7 3 SD card reader (select products only) 8 USB port with HP Sleep and 9 Power button Charge NOTE: Use a standard USB Type-C charging cable or cable adapter (purchased separately) when charging a small external device such as a smartphone. 5 USB SuperSpeed ports (2) 10 Hard drive activity light NOTE: Use a standard USB Type-A charging cable or cable adapter (purchased...
Maintenance and Service Guide
Page 71
.... To access Device Manager in Windows 10, type device manager in the wrong location. Run the Computer Setup utility and ensure that Device available is selected for the board, and choose a basic configuration that does not cause a resource conflict. Computer will not start Use this information to the configuration, Reboot the computer and follow the instructions for specific problems. 3. NOTE: DIMM1 or XMM1 must be installed. Beeps and blinking lights are unplugged. Use Windows Device Manager to reseat, install, or remove...
.... To access Device Manager in Windows 10, type device manager in the wrong location. Run the Computer Setup utility and ensure that Device available is selected for the board, and choose a basic configuration that does not cause a resource conflict. Computer will not start Use this information to the configuration, Reboot the computer and follow the instructions for specific problems. 3. NOTE: DIMM1 or XMM1 must be installed. Beeps and blinking lights are unplugged. Use Windows Device Manager to reseat, install, or remove...
Maintenance and Service Guide
Page 72
... the network cabling. Run Computer Setup and enable network controller. 2. Network controller is disabled. Run Computer Setup and enable network controller. 2. Network driver does not detect network controller Use this information to troubleshoot the computer. DIMM1 must always be installed before DIMM3. 3. Network status link light never blinks Use this information to troubleshoot the computer. Replace third-party memory with HP memory. 4. Solving network problems Some common causes and solutions for proper connection. To access Device Manager in Windows 10, type...
... the network cabling. Run Computer Setup and enable network controller. 2. Network controller is disabled. Run Computer Setup and enable network controller. 2. Network driver does not detect network controller Use this information to troubleshoot the computer. DIMM1 must always be installed before DIMM3. 3. Network status link light never blinks Use this information to troubleshoot the computer. Replace third-party memory with HP memory. 4. Solving network problems Some common causes and solutions for proper connection. To access Device Manager in Windows 10, type...
Maintenance and Service Guide
Page 73
... cable or a device at the other end of the cable is a problem with the network Use this information to the correct connector. To access Control Panel in Windows 10, type control panel in the Control Panel, and configure the network controller. Cause The network controller requires drivers. Solution Verify that the correct network client and protocol is not properly loaded. Network controller stops working when an expansion board was added to the computer Use this information to the correct device...
... cable or a device at the other end of the cable is a problem with the network Use this information to the correct connector. To access Control Panel in Windows 10, type control panel in the Control Panel, and configure the network controller. Cause The network controller requires drivers. Solution Verify that the correct network client and protocol is not properly loaded. Network controller stops working when an expansion board was added to the computer Use this information to the correct device...
Maintenance and Service Guide
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Cannot connect to network server when attempting remote system installation Use this information to troubleshoot the computer. System setup utility reports unprogrammed EEPROM Use this information to the network connector, and that support ECC memory, HP does not support mixing ECC and non-ECC memory. IMPORTANT: Power can still be affected by configurations with the Management Engine (ME) enabled. To avoid damage to the DIMMs or the system board, you encounter memory problems, some common...
Cannot connect to network server when attempting remote system installation Use this information to troubleshoot the computer. System setup utility reports unprogrammed EEPROM Use this information to the network connector, and that support ECC memory, HP does not support mixing ECC and non-ECC memory. IMPORTANT: Power can still be affected by configurations with the Management Engine (ME) enabled. To avoid damage to the DIMMs or the system board, you encounter memory problems, some common...
Maintenance and Service Guide
Page 80
... Security menu. You reset those previously saved by selecting Apply Defaults. NOTE: Support for each installed module) ● System BIOS version ● ME Firmware version (Intel only) ● Video BIOS version ● Reference code revision ● Super I/O firmware version ● USB Type-C® controller firmware version 72 Chapter 6 Computer Setup (F10) Utility 3. If no custom defaults have made changes that you do not want , and then press enter. Computer Setup Main...
... Security menu. You reset those previously saved by selecting Apply Defaults. NOTE: Support for each installed module) ● System BIOS version ● ME Firmware version (Intel only) ● Video BIOS version ● Reference code revision ● Super I/O firmware version ● USB Type-C® controller firmware version 72 Chapter 6 Computer Setup (F10) Utility 3. If no custom defaults have made changes that you do not want , and then press enter. Computer Setup Main...
Maintenance and Service Guide
Page 85
... Start event (BIOS recovery, Memory intrusion, etc.) Secure Boot Configuration. Clear Secure Boot keys: Lets you change the state. ● Unprovision SPM: Deprovisions SPM, which causes HP Sure Run to revert to the inactive state and return HP Sure Recover to factory defaults: Default is running . Reset Secure Boot keys to default settings. ● HP Sure Run Current State: Displays the current state. Default is enabled. ● Ready BIOS for data loss, HP recommends this setting alters the Secure Boot key list to support Device...
... Start event (BIOS recovery, Memory intrusion, etc.) Secure Boot Configuration. Clear Secure Boot keys: Lets you change the state. ● Unprovision SPM: Deprovisions SPM, which causes HP Sure Run to revert to the inactive state and return HP Sure Recover to factory defaults: Default is running . Reset Secure Boot keys to default settings. ● HP Sure Run Current State: Displays the current state. Default is enabled. ● Ready BIOS for data loss, HP recommends this setting alters the Secure Boot key list to support Device...
Maintenance and Service Guide
Page 89
... features on . Configure storage controller for advanced users) (continued) Option Heading If enabled and HP Sure Recover is launched because of a boot failure, the user is selected. Default is installed. Virtualization Technology for Intel Optane (Intel products only) Enables the Intel® Optane™ memory module. Recovery Image Displays recovery image information. This setting is displayed only if Recover after Boot Failure is enabled. Limit PCIe Speed (workstation models only) Lets you control processor capability. Hyperthreading (Intel...
... features on . Configure storage controller for advanced users) (continued) Option Heading If enabled and HP Sure Recover is launched because of a boot failure, the user is selected. Default is installed. Virtualization Technology for Intel Optane (Intel products only) Enables the Intel® Optane™ memory module. Recovery Image Displays recovery image information. This setting is displayed only if Recover after Boot Failure is enabled. Limit PCIe Speed (workstation models only) Lets you control processor capability. Hyperthreading (Intel...
Maintenance and Service Guide
Page 93
... emulation mode is removed from Keyboard Ports When enabled, this feature allows a key press to turn on next boot. Default is disabled. Power is only activated during bootup. Default is enabled. Unique Sleep State Blink Rates This feature is off . Default is enabled. Resets AMT configuration options on the system when it into a client computer to be transparently redirected to the guest operating system. Default is ANSI. Default is Do Not Apply. PCI Express Power Management Enabling...
... emulation mode is removed from Keyboard Ports When enabled, this feature allows a key press to turn on next boot. Default is disabled. Power is only activated during bootup. Default is enabled. Unique Sleep State Blink Rates This feature is off . Default is enabled. Resets AMT configuration options on the system when it into a client computer to be transparently redirected to the guest operating system. Default is ANSI. Default is Do Not Apply. PCI Express Power Management Enabling...
Maintenance and Service Guide
Page 95
... Full Boot Every x Days mode, using Computer Setup. NOTE: The computer beeps once after a POST text message is POST Message Disabled. Recommended action 1. Clear CMOS. 5. To manually switch to the POST Messages Enabled mode during POST. The POST mode selection determines the speed at which the computer loads the operating system and the extent to which it to see Computer Setup (F10) Utility on the screen. Quick Boot is tested...
... Full Boot Every x Days mode, using Computer Setup. NOTE: The computer beeps once after a POST text message is POST Message Disabled. Recommended action 1. Clear CMOS. 5. To manually switch to the POST Messages Enabled mode during POST. The POST mode selection determines the speed at which the computer loads the operating system and the extent to which it to see Computer Setup (F10) Utility on the screen. Quick Boot is tested...
Maintenance and Service Guide
Page 97
... f1 key to the latest BIOS version. 3. If additional memory was recently ECC memory error correction. added, remove it is incompatible 2. POST numeric codes and text messages 89 If the error still persists, replace the system board. 100-Front Audio Not Connected Front audio cable has been detached or unseated from the system board. Verify proper memory module type. 3. Either the installed hardware has changed, storage or firmware mode might help identify any problem...
... f1 key to the latest BIOS version. 3. If additional memory was recently ECC memory error correction. added, remove it is incompatible 2. POST numeric codes and text messages 89 If the error still persists, replace the system board. 100-Front Audio Not Connected Front audio cable has been detached or unseated from the system board. Verify proper memory module type. 3. Either the installed hardware has changed, storage or firmware mode might help identify any problem...
Maintenance and Service Guide
Page 98
.... Clear CMOS. 3. Clear CMOS. 3. Reconfigure card resources and/or run Computer Setup or Windows utilities. 90 Chapter 7 POST error messages Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) 3. Run the fix an erroneous error message.) Drive Protection System test under using F2 Diagnostics when booting the computer. 2. Check and/or replace cables. 2. Clear CMOS. 3. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) 3. Back up contents and replace hard drive. 3F0-Boot Device Not Found Boot device...
.... Clear CMOS. 3. Clear CMOS. 3. Reconfigure card resources and/or run Computer Setup or Windows utilities. 90 Chapter 7 POST error messages Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) 3. Run the fix an erroneous error message.) Drive Protection System test under using F2 Diagnostics when booting the computer. 2. Check and/or replace cables. 2. Clear CMOS. 3. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) 3. Back up contents and replace hard drive. 3F0-Boot Device Not Found Boot device...
Maintenance and Service Guide
Page 99
.... Clear CMOS. 3. USB-C on card and USB- C on the system board. 43B-More Than One USB type-C Cards Are More than one is not supported and has been disabled. Replace with computer turned off . 2. Replace keyboard. 801-Keyboard or System Unit Error Keyboard failure. 1. Reconfigure card resources and/or run Computer Setup or Windows utilities. 402-Serial Port C Address Conflict Detected Both external and internal serial ports are assigned to a valid bus width or speed. Try rebooting the system. Check connector for Option ROMs Recently added PCI...
.... Clear CMOS. 3. USB-C on card and USB- C on the system board. 43B-More Than One USB type-C Cards Are More than one is not supported and has been disabled. Replace with computer turned off . 2. Replace keyboard. 801-Keyboard or System Unit Error Keyboard failure. 1. Reconfigure card resources and/or run Computer Setup or Windows utilities. 402-Serial Port C Address Conflict Detected Both external and internal serial ports are assigned to a valid bus width or speed. Try rebooting the system. Check connector for Option ROMs Recently added PCI...
Maintenance and Service Guide
Page 108
... as keyboard, mouse, or audio and video palette, you must download and install it from HP Help and Support, HP Support Assistant, or the Start menu. Accessing HP PC Hardware Diagnostics Windows After HP PC Hardware Diagnostics Windows is running properly. screen instructions. 100 Chapter 10 Using HP PC Hardware Diagnostics The tool runs within the Windows operating system to determine whether the computer hardware is generated for select products only) Remote HP PC Hardware Diagnostics UEFI, a firmware feature. Using an HP PC Hardware Diagnostics Windows hardware failure ID code...
... as keyboard, mouse, or audio and video palette, you must download and install it from HP Help and Support, HP Support Assistant, or the Start menu. Accessing HP PC Hardware Diagnostics Windows After HP PC Hardware Diagnostics Windows is running properly. screen instructions. 100 Chapter 10 Using HP PC Hardware Diagnostics The tool runs within the Windows operating system to determine whether the computer hardware is generated for select products only) Remote HP PC Hardware Diagnostics UEFI, a firmware feature. Using an HP PC Hardware Diagnostics Windows hardware failure ID code...
Maintenance and Service Guide
Page 123
... 52 hood lock removal and replacement 40 hood sensor removal and replacement 40 HP PC Hardware Diagnostics UEFI downloading 103 failure ID code 102 starting 103 using 102 HP PC Hardware Diagnostics Windows accessing 100, 101 downloading 101 failure ID code 100 installing 102 using 100 HP Recovery media recovery 98 HP Sure Recover 99 HP Sure Start 106, 111 I illustrated parts catalog 6 installing battery 37 hard drive 30, 31 memory 24 internet access problems 69 K keyboard cleaning 12, 15, 17 keyboard problems 61 L lights blinking PS/2 keyboard 92 M Main menu, Computer Setup 72 mass storage...
... 52 hood lock removal and replacement 40 hood sensor removal and replacement 40 HP PC Hardware Diagnostics UEFI downloading 103 failure ID code 102 starting 103 using 102 HP PC Hardware Diagnostics Windows accessing 100, 101 downloading 101 failure ID code 100 installing 102 using 100 HP Recovery media recovery 98 HP Sure Recover 99 HP Sure Start 106, 111 I illustrated parts catalog 6 installing battery 37 hard drive 30, 31 memory 24 internet access problems 69 K keyboard cleaning 12, 15, 17 keyboard problems 61 L lights blinking PS/2 keyboard 92 M Main menu, Computer Setup 72 mass storage...
Maintenance and Service Guide
Page 124
... 56 power supply operating voltage range 114 removal and replacement 46 Power-On password 95 printer problems 60 problems audio 59 Computer Setup 52 F10 Setup 52 flash drive 68 general 52 hard drive 57 hardware installation 62 internet access 69 keyboard 61 memory 66 mouse 61 network 64 116 Index power 56 printer 60 software 69 processor removal and replacement 43 product ID location 3 R rear panel components 2 recovery 97 discs 98 media 98 USB flash drive 98 recovery media 97 creating using HP Cloud Recovery Download Tool 97 creating using Windows tools 97 Remote HP PC Hardware Diagnostics...
... 56 power supply operating voltage range 114 removal and replacement 46 Power-On password 95 printer problems 60 problems audio 59 Computer Setup 52 F10 Setup 52 flash drive 68 general 52 hard drive 57 hardware installation 62 internet access 69 keyboard 61 memory 66 mouse 61 network 64 116 Index power 56 printer 60 software 69 processor removal and replacement 43 product ID location 3 R rear panel components 2 recovery 97 discs 98 media 98 USB flash drive 98 recovery media 97 creating using HP Cloud Recovery Download Tool 97 creating using Windows tools 97 Remote HP PC Hardware Diagnostics...