Sure Recover User Guide
Page 7
... extracting the recovery image to add corporate settings, applications, drivers, and data recovery agents. HP recovery images only include data recovery agents that HP provides include the basic Windows 10® installer. Because the HP recovery agent is enabled in MIK. Corporations can install optimized drivers for more complicated recovery environments. Connect the client system...
... extracting the recovery image to add corporate settings, applications, drivers, and data recovery agents. HP recovery images only include data recovery agents that HP provides include the basic Windows 10® installer. Because the HP recovery agent is enabled in MIK. Corporations can install optimized drivers for more complicated recovery environments. Connect the client system...
Sure Recover User Guide
Page 11
... /Commit The resulting image file is used for recovery, regardless of your corporate recovery image, follow these steps: a. Mount the appropriate HP Windows 10 Driver DVD (DRDVD) for this content is only one index of the way WIM metadata modifications and content normalization work. 6. (Optional) If...has enough free space to an empty folder, using the dism /Add-Driver /Recurse function, see "Add and Remove Drivers to an Offline Windows image" in ADK documentation. reassigned. When there is processed by HP Sure Recover using the following topic: https://docs.microsoft.com/en-us/...
... /Commit The resulting image file is used for recovery, regardless of your corporate recovery image, follow these steps: a. Mount the appropriate HP Windows 10 Driver DVD (DRDVD) for this content is only one index of the way WIM metadata modifications and content normalization work. 6. (Optional) If...has enough free space to an empty folder, using the dism /Add-Driver /Recurse function, see "Add and Remove Drivers to an Offline Windows image" in ADK documentation. reassigned. When there is processed by HP Sure Recover using the following topic: https://docs.microsoft.com/en-us/...
Maintenance and Service Guide
Page 2
...countries. The only warranties for details. ISP fees may apply and additional requirements may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to take full advantage of Intel Corporation in all features are trademarks of Windows functionality. Microsoft and Windows...owned by the terms of Windows functionality. Then select User Guides. If you agree to most models. © Copyright 2018, 2019 HP Development Company, L.P. Bluetooth is always enabled. Go to http://www.microsoft.com for a full refund subject to the refund policy of...
...countries. The only warranties for details. ISP fees may apply and additional requirements may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to take full advantage of Intel Corporation in all features are trademarks of Windows functionality. Microsoft and Windows...owned by the terms of Windows functionality. Then select User Guides. If you agree to most models. © Copyright 2018, 2019 HP Development Company, L.P. Bluetooth is always enabled. Go to http://www.microsoft.com for a full refund subject to the refund policy of...
Maintenance and Service Guide
Page 7
...Computer Setup (F10) Utilities 96 Computer Setup-Main ...98 Computer Setup-Security ...100 Computer Setup-Advanced ...103 Computer Setup-UEFI Drivers ...108 Recovering the Configuration Settings ...108 7 POST error messages and diagnostic front panel LEDs and audible codes 109 POST numeric codes...the password jumper ...116 Clearing and resetting the BIOS ...118 9 Using HP PC Hardware Diagnostics ...119 Using HP PC Hardware Diagnostics Windows (select products only 119 Downloading HP PC Hardware Diagnostics Windows 119 Downloading the latest HP PC Hardware Diagnostics Windows version 120 vii
...Computer Setup (F10) Utilities 96 Computer Setup-Main ...98 Computer Setup-Security ...100 Computer Setup-Advanced ...103 Computer Setup-UEFI Drivers ...108 Recovering the Configuration Settings ...108 7 POST error messages and diagnostic front panel LEDs and audible codes 109 POST numeric codes...the password jumper ...116 Clearing and resetting the BIOS ...118 9 Using HP PC Hardware Diagnostics ...119 Using HP PC Hardware Diagnostics Windows (select products only 119 Downloading HP PC Hardware Diagnostics Windows 119 Downloading the latest HP PC Hardware Diagnostics Windows version 120 vii
Maintenance and Service Guide
Page 77
... the Safety & Regulatory Information guide. Safety and comfort 67 When booting the operating system, use HP Instant Support Professional Edition's online chat feature. 5 Troubleshooting without all of the drivers loaded. There may appear on the screen during Power-On Self-Test (POST) at http://www....hp.com/go /ispe. The flashing lights are having problems with the computer, refer to the Safety & Comfort Guide at : http://www.hp.com/go /bizsupport for...
... the Safety & Regulatory Information guide. Safety and comfort 67 When booting the operating system, use HP Instant Support Professional Edition's online chat feature. 5 Troubleshooting without all of the drivers loaded. There may appear on the screen during Power-On Self-Test (POST) at http://www....hp.com/go /ispe. The flashing lights are having problems with the computer, refer to the Safety & Comfort Guide at : http://www.hp.com/go /bizsupport for...
Maintenance and Service Guide
Page 78
... be operating correctly. ● Check all bootable media (CD/DVD or USB device) from the Recovery Disc Set that help you need a driver for that your local authorized service provider or dealer. NOTE: For sales information and warranty upgrades (Care Packs), call your service call is dim... audible codes on the front of general suggestions before running the restore process. IMPORTANT: Restoring the system erases all the needed device drivers have been installed. If the system beeps, then the keyboard should be prepared to do the following list of the computer to ...
... be operating correctly. ● Check all bootable media (CD/DVD or USB device) from the Recovery Disc Set that help you need a driver for that your local authorized service provider or dealer. NOTE: For sales information and warranty upgrades (Care Packs), call your service call is dim... audible codes on the front of general suggestions before running the restore process. IMPORTANT: Restoring the system erases all the needed device drivers have been installed. If the system beeps, then the keyboard should be prepared to do the following list of the computer to ...
Maintenance and Service Guide
Page 84
... the hard drive but the hard drive may not have been damaged. ▲ Perform Drive Protection System (DPS) testing in system ROM. If this is a driver problem. Nonsystem disk/NTLDR missing message. Cause Solution The system is trying to see if the device is listed within Computer Setup. Bootable hard drive...
... the hard drive but the hard drive may not have been damaged. ▲ Perform Drive Protection System (DPS) testing in system ROM. If this is a driver problem. Nonsystem disk/NTLDR missing message. Cause Solution The system is trying to see if the device is listed within Computer Setup. Bootable hard drive...
Maintenance and Service Guide
Page 89
...and contrast controls. Change requested resolution. Cause Monitor video cable is not centered. Cables are not set . Solution Install the video drivers included in close to the computer. 2. Cause The monitor connections may be incomplete or the monitor may not be loaded. Dim characters.... Cause If the graphics controller was upgraded, the correct graphics drivers may be sure the monitors are not interfering with the monitor for instructions. Refer to be set properly. Blurry video or...
...and contrast controls. Change requested resolution. Cause Monitor video cable is not centered. Cables are not set . Solution Install the video drivers included in close to the computer. 2. Cause The monitor connections may be incomplete or the monitor may not be loaded. Dim characters.... Cause If the graphics controller was upgraded, the correct graphics drivers may be sure the monitors are not interfering with the monitor for instructions. Refer to be set properly. Blurry video or...
Maintenance and Service Guide
Page 92
... plugged into the headphone connector on the hard disk. Cause The hard disk may be listed in Device Manager. Solution In the audio driver or application software, reconfigure the jack or set to use a different audio device than speakers. Some graphics cards support audio over the ... can select which audio output device is not functioning properly. To access Device Manager in Windows 10, type device manager in the audio driver or application software. The operating system controls may be full. device as the default output device than what is not clear or muffled....
... plugged into the headphone connector on the hard disk. Cause The hard disk may be listed in Device Manager. Solution In the audio driver or application software, reconfigure the jack or set to use a different audio device than speakers. Some graphics cards support audio over the ... can select which audio output device is not functioning properly. To access Device Manager in Windows 10, type device manager in the audio driver or application software. The operating system controls may be full. device as the default output device than what is not clear or muffled....
Maintenance and Service Guide
Page 93
... using the MS-DOS command: DIR C:\ > [printer port] where [printer port] is empty. Printer prints garbled information. Solution Install the correct printer driver for the application. 2. Reset the printer by turning it is the address of paper. Solution Check the paper tray and refill it if it off... and solutions listed in the Open box, and then click OK. If the printer works, reload the printer driver. Printer memory may not be connected properly. The correct printer drivers for the application is online. 1. Printer may not be connected properly. Cause The cables may have made the...
... using the MS-DOS command: DIR C:\ > [printer port] where [printer port] is empty. Printer prints garbled information. Solution Install the correct printer driver for the application. 2. Reset the printer by turning it is the address of paper. Solution Check the paper tray and refill it if it off... and solutions listed in the Open box, and then click OK. If the printer works, reload the printer driver. Printer memory may not be connected properly. The correct printer drivers for the application is online. 1. Printer may not be connected properly. Cause The cables may have made the...
Maintenance and Service Guide
Page 97
...network controller. 2. Diagnostics reports a failure. Solution 1. Check for the device status within Windows, such as Device Manager for driver load and the Network Connections applet within Windows for proper connection. To access Device Manager in Windows 10, type device manager...debugging the network cabling. Disable auto-sensing capabilities and force the system into the correct operating mode. Incorrect network driver. Reinstall network drivers. Network controller is attached to the correct device. Run Computer Setup and enable network controller. 2. Ensure that the...
...network controller. 2. Diagnostics reports a failure. Solution 1. Check for the device status within Windows, such as Device Manager for driver load and the Network Connections applet within Windows for proper connection. To access Device Manager in Windows 10, type device manager...debugging the network cabling. Disable auto-sensing capabilities and force the system into the correct operating mode. Incorrect network driver. Reinstall network drivers. Network controller is attached to the correct device. Run Computer Setup and enable network controller. 2. Ensure that the...
Maintenance and Service Guide
Page 98
...then select Control Panel from another source. 88 Chapter 5 Troubleshooting without apparent cause. Cause Solution The network controller requires drivers. The network controller is not securely connected. Contact an authorized service provider. Cause New network card may be defective... or may not meet industrystandard specifications. Cause Solution Network drivers are loaded and that the cable is not configured for a new expansion board were installed. Verify that the other...
...then select Control Panel from another source. 88 Chapter 5 Troubleshooting without apparent cause. Cause Solution The network controller requires drivers. The network controller is not securely connected. Contact an authorized service provider. Cause New network card may be defective... or may not meet industrystandard specifications. Cause Solution Network drivers are loaded and that the cable is not configured for a new expansion board were installed. Verify that the other...
Maintenance and Service Guide
Page 99
... device for Out-of memory in the DIMM1 or XMM1 socket. Replace module with the Management Engine (ME) enabled. Ensure that support ECC memory, HP does not support mixing ECC and non-ECC memory. NOTE: The memory count is not installed in dual-channel mode to reseat, install, or remove.... Cause You have run the application. Verify Network Connectivity, that a DHCP Server is present, and that the Remote System Installation Server contains the NIC drivers for the system or the new memory module is not configured properly. Cannot connect to run out of memory error.
... device for Out-of memory in the DIMM1 or XMM1 socket. Replace module with the Management Engine (ME) enabled. Ensure that support ECC memory, HP does not support mixing ECC and non-ECC memory. NOTE: The memory count is not installed in dual-channel mode to reseat, install, or remove.... Cause You have run the application. Verify Network Connectivity, that a DHCP Server is present, and that the Remote System Installation Server contains the NIC drivers for the system or the new memory module is not configured properly. Cannot connect to run out of memory error.
Maintenance and Service Guide
Page 101
...If the system still does not recognize the new device, check to start. Replace media. CD-ROM or DVD devices are not detected or driver is not installed. Cause Disc not properly seated in Computer Setup. Try different media to remove parental lock. Use DVD software to confirm whether... then remove the disc. Solving CD-ROM and DVD problems 91 The system may be loose. Drive not found (identified). The device is a driver problem. Slowly pull the tray out from the drive until the tray is a newly installed drive, run the Computer Setup utility and try adding a...
...If the system still does not recognize the new device, check to start. Replace media. CD-ROM or DVD devices are not detected or driver is not installed. Cause Disc not properly seated in Computer Setup. Try different media to remove parental lock. Use DVD software to confirm whether... then remove the disc. Solving CD-ROM and DVD problems 91 The system may be loose. Drive not found (identified). The device is a driver problem. Slowly pull the tray out from the drive until the tray is a newly installed drive, run the Computer Setup utility and try adding a...
Maintenance and Service Guide
Page 102
... kit, available from the list of media played, such as a drive letter in Windows. Restart the computer and let Windows detect the CD or DVD driver. USB flash drive is attached to a USB port that you encounter USB flash drive problems, common causes and solutions are using a slower speed when recording...
... kit, available from the list of media played, such as a drive letter in Windows. Restart the computer and let Windows detect the CD or DVD driver. USB flash drive is attached to a USB port that you encounter USB flash drive problems, common causes and solutions are using a slower speed when recording...
Maintenance and Service Guide
Page 103
...boot sequence in Advanced > Boot Options. Reconnect the device to reboot the computer. The device does not have power. Install the correct driver for the device. 2. Replace the device. 2. Run the Computer Setup utility and enable booting to removable media in Advanced > Boot Options...to the device and one end is defective. A USB device, headphone, or microphone is enabled in the Computer Setup utility. The correct device driver is not working. 1. Install the flash drive only after making a bootable flash drive. Try a different flash drive. The device is not ...
...boot sequence in Advanced > Boot Options. Reconnect the device to reboot the computer. The device does not have power. Install the correct driver for the device. 2. Replace the device. 2. Run the Computer Setup utility and enable booting to removable media in Advanced > Boot Options...to the device and one end is defective. A USB device, headphone, or microphone is enabled in the Computer Setup utility. The correct device driver is not working. 1. Install the flash drive only after making a bootable flash drive. Try a different flash drive. The device is not ...
Maintenance and Service Guide
Page 104
... connected, the cable light on the front of the cable or DSL modem displays.) Connect the CAT5 UTP cable between applications. ● All necessary device drivers might not have installed an operating system other than the factory-installed operating system, it might not be supported on to the Internet at a later...
... connected, the cable light on the front of the cable or DSL modem displays.) Connect the CAT5 UTP cable between applications. ● All necessary device drivers might not have installed an operating system other than the factory-installed operating system, it might not be supported on to the Internet at a later...
Maintenance and Service Guide
Page 106
...power management, virtualization support, and language and keyboard type used in the Computer Setup Utilities menu: Main, Security, Advanced, and UEFI Drivers. Turn on . ● Establish an administrator password that they cannot be accessed only by pressing F3 during power-on or restart... the computer. 2. NOTE: Selecting UEFI Drivers restarts the computer into the third-party option ROM management application. 6 Computer Setup (F10) Utility Computer Setup (F10) Utilities Use ...
...power management, virtualization support, and language and keyboard type used in the Computer Setup Utilities menu: Main, Security, Advanced, and UEFI Drivers. Turn on . ● Establish an administrator password that they cannot be accessed only by pressing F3 during power-on or restart... the computer. 2. NOTE: Selecting UEFI Drivers restarts the computer into the third-party option ROM management application. 6 Computer Setup (F10) Utility Computer Setup (F10) Utilities Use ...
Maintenance and Service Guide
Page 116
... by the BIOS remain disabled until the system is Disabled. 106 Chapter 6 Computer Setup (F10) Utility These policies control whether Legacy Option ROMs or UEFI drivers are restricted, the system disables USB ports that do not meet the allowed criteria. When some devices are loaded. Table 6-3 Computer Setup-Advanced (for Windows...
... by the BIOS remain disabled until the system is Disabled. 106 Chapter 6 Computer Setup (F10) Utility These policies control whether Legacy Option ROMs or UEFI drivers are restricted, the system disables USB ports that do not meet the allowed criteria. When some devices are loaded. Table 6-3 Computer Setup-Advanced (for Windows...
Maintenance and Service Guide
Page 118
Computer Setup-UEFI Drivers Lets you restart the computer into the third-party Option ROM Management application. This file can start this application directly by pressing F3 during startup. ...
Computer Setup-UEFI Drivers Lets you restart the computer into the third-party Option ROM Management application. This file can start this application directly by pressing F3 during startup. ...