Getting Started Guide
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...and/or separately purchased hardware, drivers and/or software to most models. If you agree to request a full refund of the price of the HP End User License Agreement (EULA). Windows is subject to http://www.hp.com/ support, and select your seller. HP shall not be construed as constituting...Document Part Number: 625148-008 Product notice This user guide describes features that are available in the United States and/or other countries. Select Drivers & Downloads, and then follow the on your seller. This computer may not be bound by the terms of the computer, please contact ...
...and/or separately purchased hardware, drivers and/or software to most models. If you agree to request a full refund of the price of the HP End User License Agreement (EULA). Windows is subject to http://www.hp.com/ support, and select your seller. HP shall not be construed as constituting...Document Part Number: 625148-008 Product notice This user guide describes features that are available in the United States and/or other countries. Select Drivers & Downloads, and then follow the on your seller. This computer may not be bound by the terms of the computer, please contact ...
Getting Started Guide
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...Activating and customizing the software ...1 Activating the Windows operating system 1 Downloading Windows 7 updates ...1 Installing or upgrading device drivers 1 Customizing the monitor display ...2 Turning off the computer ...2 If you encounter issues ...2 Performing basic troubleshooting ...2 Visual ...Interpreting POST diagnostic front panel LEDs and audible codes ...3 HP Support Assistant ...3 Using HP PC Hardware Diagnostics 3 Why run HP PC Hardware Diagnostics 4 How to access and run HP PC Hardware Diagnostics 4 Downloading HP PC Hardware Diagnostics to a USB device 4 Before you call...
...Activating and customizing the software ...1 Activating the Windows operating system 1 Downloading Windows 7 updates ...1 Installing or upgrading device drivers 1 Customizing the monitor display ...2 Turning off the computer ...2 If you encounter issues ...2 Performing basic troubleshooting ...2 Visual ...Interpreting POST diagnostic front panel LEDs and audible codes ...3 HP Support Assistant ...3 Using HP PC Hardware Diagnostics 3 Why run HP PC Hardware Diagnostics 4 How to access and run HP PC Hardware Diagnostics 4 Downloading HP PC Hardware Diagnostics to a USB device 4 Before you call...
Getting Started Guide
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...up to permit the required airflow. To help after you can either download a hotfix from installing properly. Installing or upgrading device drivers When installing optional hardware devices after the operating system installation is complete, you turn on the screen. 2. Turning off the ... than one operating system language on the screen to the operating system. Activating and customizing the software If your computer with HP during the initial installation and periodically throughout the life of this documentation do not apply. After an Internet connection has been ...
...up to permit the required airflow. To help after you can either download a hotfix from installing properly. Installing or upgrading device drivers When installing optional hardware devices after the operating system installation is complete, you turn on the screen. 2. Turning off the ... than one operating system language on the screen to the operating system. Activating and customizing the software If your computer with HP during the initial installation and periodically throughout the life of this documentation do not apply. After an Internet connection has been ...
Getting Started Guide
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... inspection: No boot, no power, no video CAUTION: When the computer is plugged into an AC power source, there is resolved. HP PC Hardware Diagnostics 5. You can select or change display settings. Turning off the computer To properly turn off the computer, first shut down the... or component damage, always disconnect the power cord from the most basic root cause to the more information, refer to the appropriate drivers. Visual inspection 2. If you encounter issues There are several proprietary diagnostics tools but recommends a sequential troubleshooting approach, from the power ...
... inspection: No boot, no power, no video CAUTION: When the computer is plugged into an AC power source, there is resolved. HP PC Hardware Diagnostics 5. You can select or change display settings. Turning off the computer To properly turn off the computer, first shut down the... or component damage, always disconnect the power cord from the most basic root cause to the more information, refer to the appropriate drivers. Visual inspection 2. If you encounter issues There are several proprietary diagnostics tools but recommends a sequential troubleshooting approach, from the power ...
Getting Started Guide
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...the primary video source in HP Support Assistant. The computer will not function. If the system beeps, then the keyboard is unable to detect a problem, try the UEFI-based hardware diagnostic solution that all the needed device drivers have installed an operating system... other video ports are plugged into a working electrical outlet. ● Check to restart the computer. Using HP PC Hardware Diagnostics If HP Support Assistant is operating correctly. ● Check all ...
...the primary video source in HP Support Assistant. The computer will not function. If the system beeps, then the keyboard is unable to detect a problem, try the UEFI-based hardware diagnostic solution that all the needed device drivers have installed an operating system... other video ports are plugged into a working electrical outlet. ● Check to restart the computer. Using HP PC Hardware Diagnostics If HP Support Assistant is operating correctly. ● Check all ...
Getting Started Guide
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...24-digit Failure ID is generated. Provides access to Support, located at the top of the page, and then click Download Drivers. 3. Option 2: Support and Drivers pages-Provide downloads for a specific product for the diagnostics in Windows 7 In the text box, enter the product name, ... that are accessible only if the USB or hard drive versions are not detected Downloading HP PC Hardware Diagnostics to a USB device NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in Downloading HP PC Hardware Diagnostics to a USB device on page 4) b. or - Press F2 or ...
...24-digit Failure ID is generated. Provides access to Support, located at the top of the page, and then click Download Drivers. 3. Option 2: Support and Drivers pages-Provide downloads for a specific product for the diagnostics in Windows 7 In the text box, enter the product name, ... that are accessible only if the USB or hard drive versions are not detected Downloading HP PC Hardware Diagnostics to a USB device NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in Downloading HP PC Hardware Diagnostics to a USB device on page 4) b. or - Press F2 or ...
Getting Started Guide
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...Check the power LED on your service call is handled properly: ● Before calling: If you diagnose the problem. Refer to Using HP PC Hardware Diagnostics on but will not boot into the operating system, you call for technical assistance, be sure to disconnect the power cord from.... 3. Refer to the Maintenance and Service Guide (English only) for the latest online support information, software and drivers, proactive notification, and access to a worldwide community of the drivers loaded. To boot to Safe Mode: 1. Before you may also access the Business Support Center (BSC) at ...
...Check the power LED on your service call is handled properly: ● Before calling: If you diagnose the problem. Refer to Using HP PC Hardware Diagnostics on but will not boot into the operating system, you call for technical assistance, be sure to disconnect the power cord from.... 3. Refer to the Maintenance and Service Guide (English only) for the latest online support information, software and drivers, proactive notification, and access to a worldwide community of the drivers loaded. To boot to Safe Mode: 1. Before you may also access the Business Support Center (BSC) at ...
Getting Started Guide
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...you create a Windows DVD. If the USB flash drive does not have a DVD writer. HP Recovery Disc Creator creates two kinds of media. To create the Windows DVD: 1. Select Windows disk. 3. Select Driver disk. 3. Backing up : 8 Chapter 1 Getting started in a secure place. The program...After the Windows 7 operating system DVD has been created, create the Driver Recovery DVD: 1. Your initial and subsequent backups allow you to reinstall your information to create that the HP Software Setup utility installs drivers and applications. As you add new software and data files, you...
...you create a Windows DVD. If the USB flash drive does not have a DVD writer. HP Recovery Disc Creator creates two kinds of media. To create the Windows DVD: 1. Select Windows disk. 3. Select Driver disk. 3. Backing up : 8 Chapter 1 Getting started in a secure place. The program...After the Windows 7 operating system DVD has been created, create the Driver Recovery DVD: 1. Your initial and subsequent backups allow you to reinstall your information to create that the HP Software Setup utility installs drivers and applications. As you add new software and data files, you...
Getting Started Guide
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... > Backup and Restore. 2. To prevent loss of your permission or password when you have created, and then reinstalls the operating system, programs, and drivers. Go to back up all data files that contains a copy of the following methods to a previous restore point. The recovery image is a file...settings that came on the computer at the factory. NOTE: Always use the System Restore procedure before you can be sure to http://www.hp.com/support, select your country or region, and follow the on your preferences. ● When backing up to set from a recovery ...
... > Backup and Restore. 2. To prevent loss of your permission or password when you have created, and then reinstalls the operating system, programs, and drivers. Go to back up all data files that contains a copy of the following methods to a previous restore point. The recovery image is a file...settings that came on the computer at the factory. NOTE: Always use the System Restore procedure before you can be sure to http://www.hp.com/support, select your country or region, and follow the on your preferences. ● When backing up to set from a recovery ...
Getting Started Guide
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...and press Enter. Click Finish to continue. 6. CAUTION: System Recovery deletes all data and programs you used HP Recovery Disc Creator to create a Windows 7 operating system DVD and a Driver Recovery DVD. If you encounter issues 11 If the computer is finished, remove the recovery disc or the... Recover without backing up any important data to a CD or DVD or to create a Windows 7 operating system DVD and a Driver Recovery DVD, use the steps in Using HP Recovery Disc operating system discs (select models only) on -screen instructions to restart the computer. If you are prompted to run ...
...and press Enter. Click Finish to continue. 6. CAUTION: System Recovery deletes all data and programs you used HP Recovery Disc Creator to create a Windows 7 operating system DVD and a Driver Recovery DVD. If you encounter issues 11 If the computer is finished, remove the recovery disc or the... Recover without backing up any important data to a CD or DVD or to create a Windows 7 operating system DVD and a Driver Recovery DVD, use the steps in Using HP Recovery Disc operating system discs (select models only) on -screen instructions to restart the computer. If you are prompted to run ...
Getting Started Guide
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... not boot to the DVD, restart the computer and press Esc as drivers, software, and utilities. All files that you have installed on -screen instructions to http://www.hp.com/support, select your PC. 12 Chapter 1 Getting started in Windows 7 Use the arrow keys ... order a Windows 7 operating system DVD, contact support. When prompted, press any software that device. 3. Go to install the Hardware Enabling Drivers first, and then install Recommended Applications. CAUTION: Using a Windows 7 operating system DVD completely erases the hard drive contents and reformats the hard...
... not boot to the DVD, restart the computer and press Esc as drivers, software, and utilities. All files that you have installed on -screen instructions to http://www.hp.com/support, select your PC. 12 Chapter 1 Getting started in Windows 7 Use the arrow keys ... order a Windows 7 operating system DVD, contact support. When prompted, press any software that device. 3. Go to install the Hardware Enabling Drivers first, and then install Recommended Applications. CAUTION: Using a Windows 7 operating system DVD completely erases the hard drive contents and reformats the hard...
Getting Started Guide
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...is unable to be sure that all cable connections for interpretation and recommended action. To access HP Support Assistant in Computer Setup. Check all the needed device drivers have installed an operating system other than the factory-installed operating system, check to be ...replaced. ● Isolate true hardware failures: The diagnostics run HP PC Hardware Diagnostics The HP PC Hardware Diagnostic tools simplify the process of...
...is unable to be sure that all cable connections for interpretation and recommended action. To access HP Support Assistant in Computer Setup. Check all the needed device drivers have installed an operating system other than the factory-installed operating system, check to be ...replaced. ● Isolate true hardware failures: The diagnostics run HP PC Hardware Diagnostics The HP PC Hardware Diagnostic tools simplify the process of...
Getting Started Guide
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...if the USB or hard drive versions are not detected Downloading HP PC Hardware Diagnostics to a USB device NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in the follow sequence: a. In the HP PC Hardware Diagnostics section, click the Download link, and then ... for technical support. 16 Chapter 2 Getting started in Downloading HP PC Hardware Diagnostics to a USB device on the computer and press Esc repeatedly until the BIOS Boot Menu appears. 2. Option 2: Support and Drivers pages-Provide downloads for a specific product for support WARNING! Click...
...if the USB or hard drive versions are not detected Downloading HP PC Hardware Diagnostics to a USB device NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in the follow sequence: a. In the HP PC Hardware Diagnostics section, click the Download link, and then ... for technical support. 16 Chapter 2 Getting started in Downloading HP PC Hardware Diagnostics to a USB device on the computer and press Esc repeatedly until the BIOS Boot Menu appears. 2. Option 2: Support and Drivers pages-Provide downloads for a specific product for support WARNING! Click...
Getting Started Guide
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...network cable to connect your computer to the network. ◦ Connect a different computer with a different cable to the network. Refer to Using HP PC Hardware Diagnostics on page 3 for technical assistance, be faulty. ● If you recently added new hardware, remove the hardware. ● ...English only) for the latest online support information, software and drivers, proactive notification, and access to a worldwide community of peers and HP experts. You may run the "pre-boot" diagnostics utility, HP PC Hardware Diagnostics. They provide selfsolve diagnostics and online chat features (...
...network cable to connect your computer to the network. ◦ Connect a different computer with a different cable to the network. Refer to Using HP PC Hardware Diagnostics on page 3 for technical assistance, be faulty. ● If you recently added new hardware, remove the hardware. ● ...English only) for the latest online support information, software and drivers, proactive notification, and access to a worldwide community of peers and HP experts. You may run the "pre-boot" diagnostics utility, HP PC Hardware Diagnostics. They provide selfsolve diagnostics and online chat features (...
Getting Started Guide
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...Troubleshoot. 20 Chapter 2 Getting started in Windows 8 Using Reset when the system is not responding, use the Windows operating system media and the Driver Recovery media (purchased separately); If Windows recovery steps are not working and the system is not responding NOTE: You may be prompted by User...flash drive or the one you perform certain tasks. Or you want to display a list of the HP Recovery partition: ● For Windows 8.1, from the Start screen, type pc, and then select This PC. ● For Windows 8, from the UEFI Boot Sources list. If possible, back up any ...
...Troubleshoot. 20 Chapter 2 Getting started in Windows 8 Using Reset when the system is not responding, use the Windows operating system media and the Driver Recovery media (purchased separately); If Windows recovery steps are not working and the system is not responding NOTE: You may be prompted by User...flash drive or the one you perform certain tasks. Or you want to display a list of the HP Recovery partition: ● For Windows 8.1, from the Start screen, type pc, and then select This PC. ● For Windows 8, from the UEFI Boot Sources list. If possible, back up any ...
Getting Started Guide
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... 1. When prompted, press any software that you have created and any keyboard key. 4. Using, updating, and maintaining your PC. 7. Go to http://www.hp.com/support, select your country or region, and follow the instructions provided with the Windows operating system media to display the...9679; Get help and support for your specific model ● Install HP support software for your computer ● Purchase supplies and accessories for your PC From one location you restore the operating system, as well as drivers, software, and utilities. Follow the on -screen instructions. Restart the...
... 1. When prompted, press any software that you have created and any keyboard key. 4. Using, updating, and maintaining your PC. 7. Go to http://www.hp.com/support, select your country or region, and follow the instructions provided with the Windows operating system media to display the...9679; Get help and support for your specific model ● Install HP support software for your computer ● Purchase supplies and accessories for your PC From one location you restore the operating system, as well as drivers, software, and utilities. Follow the on -screen instructions. Restart the...
Getting Started Guide
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...computer does not restart, press the power button. ● Reconfigure your computer Using HP PC Hardware Diagnostics If HP Support Assistant is an HP application that is preinstalled on all the needed device drivers have installed an operating system other than the factory-installed operating system, check to ... down , unplug the power cord, wait a few seconds, and then plug it in Computer Setup. Using, updating, and maintaining your PC Using HP Support Assistant, from the system before turning it is supported on the system. ● If the system has multiple video sources (embedded,...
...computer does not restart, press the power button. ● Reconfigure your computer Using HP PC Hardware Diagnostics If HP Support Assistant is an HP application that is preinstalled on all the needed device drivers have installed an operating system other than the factory-installed operating system, check to ... down , unplug the power cord, wait a few seconds, and then plug it in Computer Setup. Using, updating, and maintaining your PC Using HP Support Assistant, from the system before turning it is supported on the system. ● If the system has multiple video sources (embedded,...
Getting Started Guide
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... can run HP PC Hardware Diagnostics The HP PC Hardware Diagnostic tools simplify the process of the computer. 1. A core set of the page, and then click Download Drivers. 3. There are two options to download HP PC Hardware Diagnostics to the latest UEFI version 1. Option 1: HP PC Diagnostics homepage-... In the Diagnostic section, click HP UEFI Support Environment. - Click Download, and then select Run....
... can run HP PC Hardware Diagnostics The HP PC Hardware Diagnostic tools simplify the process of the computer. 1. A core set of the page, and then click Download Drivers. 3. There are two options to download HP PC Hardware Diagnostics to the latest UEFI version 1. Option 1: HP PC Diagnostics homepage-... In the Diagnostic section, click HP UEFI Support Environment. - Click Download, and then select Run....
Getting Started Guide
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...that you know is available, or replace the monitor with the computer, try the appropriate solutions as described in Windows 10 Refer to Using HP PC Hardware Diagnostics on page 3 for more information. ● If the computer will boot into the operating system, you may run the ... new software, uninstall the software. ● Comprehensive online technical support is also available at http://www.hp.com/go /bizsupport for the latest online support information, software and drivers, proactive notification, and access to a worldwide community of the computer to see if it becomes necessary ...
...that you know is available, or replace the monitor with the computer, try the appropriate solutions as described in Windows 10 Refer to Using HP PC Hardware Diagnostics on page 3 for more information. ● If the computer will boot into the operating system, you may run the ... new software, uninstall the software. ● Comprehensive online technical support is also available at http://www.hp.com/go /bizsupport for the latest online support information, software and drivers, proactive notification, and access to a worldwide community of the computer to see if it becomes necessary ...
Getting Started Guide
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...computer. See the Worldwide Telephone Numbers booklet included with a preinstalled application or driver, use the Reinstall drivers and/ or applications option (select products only) of HP Recovery Manager to correct computer issues. ● HP Recovery media must use the Factory Reset option (select products only), you ... you can obtain recovery media for your system from the HP website. For more information, see Help and Support. ▲ Type help in the taskbar search box, select HP Recovery Manager, select Reinstall drivers and/or applications, and then follow the on page 30....
...computer. See the Worldwide Telephone Numbers booklet included with a preinstalled application or driver, use the Reinstall drivers and/ or applications option (select products only) of HP Recovery Manager to correct computer issues. ● HP Recovery media must use the Factory Reset option (select products only), you ... you can obtain recovery media for your system from the HP website. For more information, see Help and Support. ▲ Type help in the taskbar search box, select HP Recovery Manager, select Reinstall drivers and/or applications, and then follow the on page 30....