HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 4
... the Diagnostic test? YES Run F2 Quick/Short Diagnostic Test Try reseating drive & check NO for loose connectors NO Replace drive or contact customer YES support for replacement Is drive recognized by the Diagnostics? Does Operating System recognize drive? NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed...
... the Diagnostic test? YES Run F2 Quick/Short Diagnostic Test Try reseating drive & check NO for loose connectors NO Replace drive or contact customer YES support for replacement Is drive recognized by the Diagnostics? Does Operating System recognize drive? NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 5
... aborted at the following steps: Runs the short/basic test. Unified Extensible Firmware Interface (UEFI) The HP System Diagnostics UEFI or HP UEFI Support Environment downloads provide more advanced diagnostics. If the notebook is accidentally dropped or is not needed for SSD drives, but...diagnostic routine detects any newer HDD firmware updates or other HDD related product drivers for your product and OS: http://www8.hp.com/us /en/support-drivers.html Page 5 Advanced Diagnostics - Go to your product Software & Drivers download page to download the latest BIOS ...
... aborted at the following steps: Runs the short/basic test. Unified Extensible Firmware Interface (UEFI) The HP System Diagnostics UEFI or HP UEFI Support Environment downloads provide more advanced diagnostics. If the notebook is accidentally dropped or is not needed for SSD drives, but...diagnostic routine detects any newer HDD firmware updates or other HDD related product drivers for your product and OS: http://www8.hp.com/us /en/support-drivers.html Page 5 Advanced Diagnostics - Go to your product Software & Drivers download page to download the latest BIOS ...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 6
To download the latest version of the Intel Matrix Storage Technology driver: http://www8.hp.com/us/en/support-drivers.html Installing SATA drivers SATA Native Mode is a storage interface technology that could affect hard disk drive performance and reliability. The ... equipped with SATA in AHCI or NATIVE mode Adding SATA drivers using WinPE can be located at the following URL: http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c01600726/c01600726.pdf. Procedures for adding SATA drivers to RIS (Remote Installation Service) installation points include: Adding SATA drivers...
To download the latest version of the Intel Matrix Storage Technology driver: http://www8.hp.com/us/en/support-drivers.html Installing SATA drivers SATA Native Mode is a storage interface technology that could affect hard disk drive performance and reliability. The ... equipped with SATA in AHCI or NATIVE mode Adding SATA drivers using WinPE can be located at the following URL: http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c01600726/c01600726.pdf. Procedures for adding SATA drivers to RIS (Remote Installation Service) installation points include: Adding SATA drivers...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 7
... secured in the Control Panel to permit the hard drive to turn off when it is moved to support higher capacities. Client Management Interface HP has integrated SMART health monitoring into our management console portfolio. During this process, data is unused for ...optimize performance. More information can use an Advanced Format drive. Please refer to the following URL: http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c02691731/c02691731.pdf. Care and Maintenance Measures Preparing Advanced Format HDDs for Microsoft Windows installations Historically, hard disk drives...
... secured in the Control Panel to permit the hard drive to turn off when it is moved to support higher capacities. Client Management Interface HP has integrated SMART health monitoring into our management console portfolio. During this process, data is unused for ...optimize performance. More information can use an Advanced Format drive. Please refer to the following URL: http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c02691731/c02691731.pdf. Care and Maintenance Measures Preparing Advanced Format HDDs for Microsoft Windows installations Historically, hard disk drives...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 8
....com/default.aspx?scid=kb;en-us;314058&Product=winxp Windows 2000: http://support.microsoft.com/default.aspx?scid=kb;EN-US;229716 For more information Contact HP Technical Support: http://welcome.hp.com/country/us/en/wwcontact_us.html Share with colleagues © Copyright 2011 Hewlett-Packard Development Company, L.P. The information contained herein is...
....com/default.aspx?scid=kb;en-us;314058&Product=winxp Windows 2000: http://support.microsoft.com/default.aspx?scid=kb;EN-US;229716 For more information Contact HP Technical Support: http://welcome.hp.com/country/us/en/wwcontact_us.html Share with colleagues © Copyright 2011 Hewlett-Packard Development Company, L.P. The information contained herein is...
HP Notebook Reference Guide
Page 2
.... The only warranties for technical or editorial errors or omissions contained herein. HP shall not be liable for HP products and services are common to most models. support, go to http://www.hp.com/go to change without notice. and other countries. For U.S. AMD ...is subject to http://welcome.hp.com/country/us/en/ wwcontact_us.html. The information contained herein is a trademark of Sun Microsystems, Inc. Nothing herein should be available on your computer. For worldwide support, go /contactHP. trademark of Advanced Micro Devices, Inc...
.... The only warranties for technical or editorial errors or omissions contained herein. HP shall not be liable for HP products and services are common to most models. support, go to http://www.hp.com/go to change without notice. and other countries. For U.S. AMD ...is subject to http://welcome.hp.com/country/us/en/ wwcontact_us.html. The information contained herein is a trademark of Sun Microsystems, Inc. Nothing herein should be available on your computer. For worldwide support, go /contactHP. trademark of Advanced Micro Devices, Inc...
HP Notebook Reference Guide
Page 11
... in this guide may not be available on . The poster is also available on the Web at http://www.hp.com/ go to http://welcome.hp.com/country/us/en/wwcontact_us.html. ● Safety & Comfort Guide-Describes proper workstation setup and proper posture, ... about your computer, including product-specific features, backup and recovery, maintenance, and specifications. For U.S. support, go to http://www.hp.com/go to the HP Business Support Center at http://www.hp.com/ergo. ● Regulatory, Safety and Environmental Notices-Contains safety and regulatory information, and battery...
... in this guide may not be available on . The poster is also available on the Web at http://www.hp.com/ go to http://welcome.hp.com/country/us/en/wwcontact_us.html. ● Safety & Comfort Guide-Describes proper workstation setup and proper posture, ... about your computer, including product-specific features, backup and recovery, maintenance, and specifications. For U.S. support, go to http://www.hp.com/go to the HP Business Support Center at http://www.hp.com/ergo. ● Regulatory, Safety and Environmental Notices-Contains safety and regulatory information, and battery...
HP Notebook Reference Guide
Page 12
... network (WWAN) device) ● Bluetooth® device For more network devices are on. HP Connection Manager (select models only) Wired network (connected) Opens HP Connection Manager, which enables you can connect to a wired network on wireless technology, see the... status icons Icon Name Wireless (connected) Description Indicates that all wireless devices are disabled in Help and Support. 2 Networking (select models only) Your computer supports two types of WLAN and Bluetooth connections. Wired network (disabled/ disconnected) Indicates that one or more information...
... network (WWAN) device) ● Bluetooth® device For more network devices are on. HP Connection Manager (select models only) Wired network (connected) Opens HP Connection Manager, which enables you can connect to a wired network on wireless technology, see the... status icons Icon Name Wireless (connected) Description Indicates that all wireless devices are disabled in Help and Support. 2 Networking (select models only) Your computer supports two types of WLAN and Bluetooth connections. Wired network (disabled/ disconnected) Indicates that one or more information...
HP Notebook Reference Guide
Page 14
...the power button next to a network, manage wireless networks, and diagnose and repair network problems. To use the wireless button or HP Connection Manager (select models only) to manage the following devices: ● Wireless local area network (WLAN)/Wi-Fi ● Wireless ...) HP Connection Manager provides a central location for information on identifying the type and location of the taskbar. To open HP Connection Manager: ▲ Click the HP Connection Manager icon in the notification area, at the far right of wireless controls. For more information, select Start > Help and Support. ...
...the power button next to a network, manage wireless networks, and diagnose and repair network problems. To use the wireless button or HP Connection Manager (select models only) to manage the following devices: ● Wireless local area network (WLAN)/Wi-Fi ● Wireless ...) HP Connection Manager provides a central location for information on identifying the type and location of the taskbar. To open HP Connection Manager: ▲ Click the HP Connection Manager icon in the notification area, at the far right of wireless controls. For more information, select Start > Help and Support. ...
HP Notebook Reference Guide
Page 16
... network, so other WLAN devices can take the following precautions to protect your WLAN: ● Firewall-A firewall checks both types. ● Wireless encryption-Your computer supports three encryption protocols: ◦ Wi-Fi Protected Access (WPA) ◦ Wi-Fi Protected Access II (WPA2) ◦ Wired Equivalent Privacy (WEP) 6 Chapter 2 Networking (select models...
... network, so other WLAN devices can take the following precautions to protect your WLAN: ● Firewall-A firewall checks both types. ● Wireless encryption-Your computer supports three encryption protocols: ◦ Wi-Fi Protected Access (WPA) ◦ Wi-Fi Protected Access II (WPA2) ◦ Wired Equivalent Privacy (WEP) 6 Chapter 2 Networking (select models...
HP Notebook Reference Guide
Page 22
... you are using , click Tone or Pulse. 9. Click the Dialing Rules tab. 4. To enable modem use the modem. Right-click the device that is not supported by the computer so that violates the telecommunications regulations and laws of the country or region in which you are visiting, select the country or...
... you are using , click Tone or Pulse. 9. Click the Dialing Rules tab. 4. To enable modem use the modem. Right-click the device that is not supported by the computer so that violates the telecommunications regulations and laws of the country or region in which you are visiting, select the country or...
HP Notebook Reference Guide
Page 26
...to the external monitor port. Video Your computer may have one or more information, see the HP ProtectTools Getting Started guide or the Face Recognition software Help. The webcam software enables you to experiment...Multimedia Interface) ● DisplayPort NOTE: See the Getting Started guide for Face Recognition in the Security Manager Setup Wizard or HP ProtectTools Administrative Console. NOTE: For product-specific instructions on switching the screen image, see the Getting Started guide. For ... video ports. For information on using the webcam, select Start > Help and Support.
...to the external monitor port. Video Your computer may have one or more information, see the HP ProtectTools Getting Started guide or the Face Recognition software Help. The webcam software enables you to experiment...Multimedia Interface) ● DisplayPort NOTE: See the Getting Started guide for Face Recognition in the Security Manager Setup Wizard or HP ProtectTools Administrative Console. NOTE: For product-specific instructions on switching the screen image, see the Getting Started guide. For ... video ports. For information on using the webcam, select Start > Help and Support.
HP Notebook Reference Guide
Page 34
...care and storage to the computer, and other factors. Finding additional battery information Help and Support provides the following tools and information about using, configuring, and managing HP Power Assistant, see Switchable graphics/dual graphics (select models only) on battery types, ... life cycles, and capacity To access battery information: ▲ Select Start > Help and Support > Learn > Power Plans: Frequently Asked Questions. 24 Chapter 4 Power management HP Power Assistant provides tools and information to help you disconnect AC power, the display brightness is ...
...care and storage to the computer, and other factors. Finding additional battery information Help and Support provides the following tools and information about using, configuring, and managing HP Power Assistant, see Switchable graphics/dual graphics (select models only) on battery types, ... life cycles, and capacity To access battery information: ▲ Select Start > Help and Support > Learn > Power Plans: Frequently Asked Questions. 24 Chapter 4 Power management HP Power Assistant provides tools and information to help you disconnect AC power, the display brightness is ...
HP Notebook Reference Guide
Page 35
... set at the far right of the taskbar. NOTE: The computer must be changed using Power Options do not affect lights. Select Start > Help and Support > Troubleshoot > Power, Thermal and Mechanical. 3. Displaying the remaining battery charge ▲ Move the pointer over the power meter icon in the notification area, at the... in a cool, dry location. ● Select the Power saver setting in the notification area shows a low or critical battery notification. Using Battery Check Help and Support provides information on the status of the examination.
... set at the far right of the taskbar. NOTE: The computer must be changed using Power Options do not affect lights. Select Start > Help and Support > Troubleshoot > Power, Thermal and Mechanical. 3. Displaying the remaining battery charge ▲ Move the pointer over the power meter icon in the notification area, at the... in a cool, dry location. ● Select the Power saver setting in the notification area shows a low or critical battery notification. Using Battery Check Help and Support provides information on the status of the examination.
HP Notebook Reference Guide
Page 37
...changes appearance. To reduce potential safety issues, use only the AC adapter provided with the computer, a replacement AC adapter provided by an HP warranty, instructions include a warranty ID. If the battery is less than 50 percent, recharge the battery before using it if it in...stored for more . Using external AC power 27 If a computer will be checked every 6 months. To prolong the charge of in Help and Support notifies you to storage. Disposing of the following conditions: ● When charging or calibrating a battery ● When installing or modifying system software ...
...changes appearance. To reduce potential safety issues, use only the AC adapter provided with the computer, a replacement AC adapter provided by an HP warranty, instructions include a warranty ID. If the battery is less than 50 percent, recharge the battery before using it if it in...stored for more . Using external AC power 27 If a computer will be checked every 6 months. To prolong the charge of in Help and Support notifies you to storage. Disposing of the following conditions: ● When charging or calibrating a battery ● When installing or modifying system software ...
HP Notebook Reference Guide
Page 38
... power: ● The computer does not turn on. ● The display does not turn on obtaining a replacement AC power adapter. 28 Chapter 4 Power management Contact support for information on , the AC adapter is working properly. ● If the power lights remain off . To test the AC adapter: NOTE: The following instructions...
... power: ● The computer does not turn on. ● The display does not turn on obtaining a replacement AC power adapter. 28 Chapter 4 Power management Contact support for information on , the AC adapter is working properly. ● If the power lights remain off . To test the AC adapter: NOTE: The following instructions...
HP Notebook Reference Guide
Page 39
... Catalyst Control Center by AMD. Click the Power tab, and then select Switchable Graphics. NOTE: To determine whether your computer supports switchable graphics or dual graphics, see the switchable graphics software Help. Switchable graphics are equipped with either Performance mode or Power...graphics (select models only) 29 Intel HR Central Processing Units (CPUs) and AMD Trinity series Accelerated Processing Units (APUs) support switchable graphics. Both switchable graphics and dual graphics offer two modes for an individual application by locating the application under Recent...
... Catalyst Control Center by AMD. Click the Power tab, and then select Switchable Graphics. NOTE: To determine whether your computer supports switchable graphics or dual graphics, see the switchable graphics software Help. Switchable graphics are equipped with either Performance mode or Power...graphics (select models only) 29 Intel HR Central Processing Units (CPUs) and AMD Trinity series Accelerated Processing Units (APUs) support switchable graphics. Both switchable graphics and dual graphics offer two modes for an individual application by locating the application under Recent...
HP Notebook Reference Guide
Page 40
NOTE: Dual graphics systems only support automatic selection based on power requirements (Dynamic scheme), and automatically assign Performance mode or Power Saving mode for full-screen applications that use DirectX version ...
NOTE: Dual graphics systems only support automatic selection based on power requirements (Dynamic scheme), and automatically assign Performance mode or Power Saving mode for full-screen applications that use DirectX version ...
HP Notebook Reference Guide
Page 41
...-equipped cameras and PDAs as well as with the connectors facing the computer. 2. Hold the card label-side up, with other computers. These cards are supported on the card until it is firmly seated. Using Media Card Reader cards (select models only) 31 Inserting a digital card CAUTION: To reduce the risk...
...-equipped cameras and PDAs as well as with the connectors facing the computer. 2. Hold the card label-side up, with other computers. These cards are supported on the card until it is firmly seated. Using Media Card Reader cards (select models only) 31 Inserting a digital card CAUTION: To reduce the risk...
HP Notebook Reference Guide
Page 44
... (2). Release and remove the ExpressCard: a. b. A PIN is needed to gain access to unlock it. For more information about smart card security features, see Help and Support. 34 Chapter 5 External cards and devices Removing an ExpressCard CAUTION: To reduce the risk of loss of data or an unresponsive system, use the following...
... (2). Release and remove the ExpressCard: a. b. A PIN is needed to gain access to unlock it. For more information about smart card security features, see Help and Support. 34 Chapter 5 External cards and devices Removing an ExpressCard CAUTION: To reduce the risk of loss of data or an unresponsive system, use the following...