HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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...drive fail the Diagnostic test? NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for replacement Is drive recognized by the Diagnostics? Hard Drive / Solid State Drive Troubleshooting Flowchart End User Experiences: Drive Failure Or Symptoms of... Diagnostic Test will run YES Does the drive fail the Diagnostic test? slow performance (opening and closing apps), lock-ups, Microsoft Blue Screen error codes, read or write failures Note any noises such as clicking or clunking Record any Failure IDs from running diagnostics If possible, ...
...drive fail the Diagnostic test? NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for replacement Is drive recognized by the Diagnostics? Hard Drive / Solid State Drive Troubleshooting Flowchart End User Experiences: Drive Failure Or Symptoms of... Diagnostic Test will run YES Does the drive fail the Diagnostic test? slow performance (opening and closing apps), lock-ups, Microsoft Blue Screen error codes, read or write failures Note any noises such as clicking or clunking Record any Failure IDs from running diagnostics If possible, ...
User Guide - Windows 8.1
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...) module slot and the memory module slots. Bottom Component (1) (2) (3) (4) (5) Service door Battery bay Vents (4) Battery release latch HP Triple Bass Reflex Subwoofer Description Provides access to know your country or region. NOTE: The computer fan starts up automatically to restore computer functionality... wireless devices in your computer Holds the battery. If you replace the module and then receive a warning message, remove the module to cool internal components and prevent overheating. From the Start screen, type help, and then select Help and Support. Releases the...
...) module slot and the memory module slots. Bottom Component (1) (2) (3) (4) (5) Service door Battery bay Vents (4) Battery release latch HP Triple Bass Reflex Subwoofer Description Provides access to know your country or region. NOTE: The computer fan starts up automatically to restore computer functionality... wireless devices in your computer Holds the battery. If you replace the module and then receive a warning message, remove the module to cool internal components and prevent overheating. From the Start screen, type help, and then select Help and Support. Releases the...
User Guide - Windows 8.1
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...in the computer slowly discharges when the computer is disconnected from the computer, the computer automatically switches to battery power and the screen brightness decreases to quickly access power settings and view the remaining battery charge. ● To reveal the percentage of information, save... runs on the Windows desktop, point over the power meter icon. ● To use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from external power. If the computer has a charged battery installed and the AC...
...in the computer slowly discharges when the computer is disconnected from the computer, the computer automatically switches to battery power and the screen brightness decreases to quickly access power settings and view the remaining battery charge. ● To reveal the percentage of information, save... runs on the Windows desktop, point over the power meter icon. ● To use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from external power. If the computer has a charged battery installed and the AC...
User Guide - Windows 8.1
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...maximizing battery life: ● Lower the brightness on the display. ● Select the Power saver setting in Power Options. ● Remove a user-replaceable battery from the computer if it will not be used or charged for more than 2 weeks. ● Turn off wireless devices when you are ...that are not using. ● Before you are not plugged into an external power source, such as an accessory from the Start screen, type support, select the HP Support Assistant app, and then select Battery and performance. The computer takes the following actions for a critical battery level: ● If...
...maximizing battery life: ● Lower the brightness on the display. ● Select the Power saver setting in Power Options. ● Remove a user-replaceable battery from the computer if it will not be used or charged for more than 2 weeks. ● Turn off wireless devices when you are ...that are not using. ● Before you are not plugged into an external power source, such as an accessory from the Start screen, type support, select the HP Support Assistant app, and then select Battery and performance. The computer takes the following actions for a critical battery level: ● If...
User Guide - Windows 8.1
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...only) 50 Chapter 6 Managing power If the capacity is possibly covered by an HP warranty, instructions include a warranty ID. Running on external AC power For information about ordering a replacement battery. Storing a user-replaceable battery CAUTION: To reduce the risk of damage to a battery, do not ...and store it to prolong the battery charge. A stored battery should be unused and unplugged from the Start screen, type support, and then select the HP Support Assistant app. See the Regulatory, Safety and Environmental Notices for more information about connecting to AC power...
...only) 50 Chapter 6 Managing power If the capacity is possibly covered by an HP warranty, instructions include a warranty ID. Running on external AC power For information about ordering a replacement battery. Storing a user-replaceable battery CAUTION: To reduce the risk of damage to a battery, do not ...and store it to prolong the battery charge. A stored battery should be unused and unplugged from the Start screen, type support, and then select the HP Support Assistant app. See the Regulatory, Safety and Environmental Notices for more information about connecting to AC power...
User Guide - Windows 8.1
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...turn on . Shut down the computer. 2. Contact support for information about obtaining a replacement AC power adapter. When you connect the computer to external AC power: ● The battery begins to charge. ● The screen brightness increases. ● The power meter icon on , the AC adapter is not... does not turn CoolSense off , the position of the computer might be replaced. As a result, the surface temperature of the computer is off or on the Windows desktop changes appearance. When HP CoolSense is not detected and the performance and fan options remain at the optimum...
...turn on . Shut down the computer. 2. Contact support for information about obtaining a replacement AC power adapter. When you connect the computer to external AC power: ● The battery begins to charge. ● The screen brightness increases. ● The power meter icon on , the AC adapter is not... does not turn CoolSense off , the position of the computer might be replaced. As a result, the surface temperature of the computer is off or on the Windows desktop changes appearance. When HP CoolSense is not detected and the performance and fan options remain at the optimum...
User Guide - Windows 8.1
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... of the following conditions: ● When you need to replace the battery or access components inside the computer ● When you are unable to reveal the charms. 3. Right-click the Start button in the lower-left corner of the screen to use the Windows Shut down . When the computer exits...Sleep state. Be sure to exit Sleep. Refreshing your work and close all open apps such as emails. ▲ From the Start screen, type coolsense, and then select HP CoolSense. Smart Connect also syncs content that does not connect to a USB or video port ● When the computer will be ...
... of the following conditions: ● When you need to replace the battery or access components inside the computer ● When you are unable to reveal the charms. 3. Right-click the Start button in the lower-left corner of the screen to use the Windows Shut down . When the computer exits...Sleep state. Be sure to exit Sleep. Refreshing your work and close all open apps such as emails. ▲ From the Start screen, type coolsense, and then select HP CoolSense. Smart Connect also syncs content that does not connect to a USB or video port ● When the computer will be ...
User Guide - Windows 8.1
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... drive. ● If your computer does not include an integrated optical drive with HP Recovery Manager software. After you create will be created. From the Start screen, type help, and then select Help and Support. HP Recovery media can be used to reinstall the original operating system in a safe place...factory, and then configures the settings for the blank USB flash drive or the number of HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive. ● Only one set up , restoring, and recovering This chapter provides...
... drive. ● If your computer does not include an integrated optical drive with HP Recovery Manager software. After you create will be created. From the Start screen, type help, and then select Help and Support. HP Recovery media can be used to reinstall the original operating system in a safe place...factory, and then configures the settings for the blank USB flash drive or the number of HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive. ● Only one set up , restoring, and recovering This chapter provides...
User Guide - Windows 8.1
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... models only). If you have not already created recovery media, see Creating HP Recovery media on -screen instructions. This type of recovery can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive. To start HP Recovery Manager from the media provided by the manufacturer. ● Recovery...
... models only). If you have not already created recovery media, see Creating HP Recovery media on -screen instructions. This type of recovery can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive. To start HP Recovery Manager from the media provided by the manufacturer. ● Recovery...
User Guide - Windows 8.1
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... or section 44 play, pause, resume 43 previous track or section 43 switch screen image 43 volume down 43 volume mute 43 volume up 43 wireless 44 airport... B backing up software and information 68 backups 72 battery discharging 49 disposing 50 low battery levels 49 replacing 50 storing 50 battery cover, identifying 14 battery information, finding 49 battery power 48 battery release latch ...13, 45 fun things to do 2 G graphics AMD Dual Graphics 53 Hybrid Graphics 53 H hard drive HP 3D DriveGuard 57 identifying 14 hard drive light 7 HDMI configuring audio 25 HDMI port connecting 24 identifying 7, 22...
... or section 44 play, pause, resume 43 previous track or section 43 switch screen image 43 volume down 43 volume mute 43 volume up 43 wireless 44 airport... B backing up software and information 68 backups 72 battery discharging 49 disposing 50 low battery levels 49 replacing 50 storing 50 battery cover, identifying 14 battery information, finding 49 battery power 48 battery release latch ...13, 45 fun things to do 2 G graphics AMD Dual Graphics 53 Hybrid Graphics 53 H hard drive HP 3D DriveGuard 57 identifying 14 hard drive light 7 HDMI configuring audio 25 HDMI port connecting 24 identifying 7, 22...
HP ENVY m6 Notebook PC HP ENVY Notebook PC Maintenance and Service Guide
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... (4) (5) Component Service cover Battery bay Vents (4) Battery release latch HP Triple Bass Reflex Subwoofer Description Provides access to cool internal components and prevent overheating. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for the internal fan... to cool internal components. From the Start screen, type help, and then select Help and Support. Provides ...
... (4) (5) Component Service cover Battery bay Vents (4) Battery release latch HP Triple Bass Reflex Subwoofer Description Provides access to cool internal components and prevent overheating. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for the internal fan... to cool internal components. From the Start screen, type help, and then select Help and Support. Provides ...
HP ENVY m6 Notebook PC HP ENVY Notebook PC Maintenance and Service Guide
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... improves and changes product parts. This chapter provides removal and replacement procedures for details. There are on -screen instructions. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the procedures described here to determine if Customer Self...
... improves and changes product parts. This chapter provides removal and replacement procedures for details. There are on -screen instructions. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the procedures described here to determine if Customer Self...
HP ENVY m6 Notebook PC HP ENVY Notebook PC Maintenance and Service Guide
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... 7. If you are unsure whether the computer is off the computer. Spread the retaining tabs (1) on , and then shut it up .) Component replacement procedures 45 Disconnect the power from the computer by unplugging the power cord from the computer. 4. Remove the service cover (see Battery on... -screen instructions. Turn off or in Hibernation, turn the computer on each side of the memory module shield and swing it down through the ...
... 7. If you are unsure whether the computer is off the computer. Spread the retaining tabs (1) on , and then shut it up .) Component replacement procedures 45 Disconnect the power from the computer by unplugging the power cord from the computer. 4. Remove the service cover (see Battery on... -screen instructions. Turn off or in Hibernation, turn the computer on each side of the memory module shield and swing it down through the ...
HP ENVY m6 Notebook PC HP ENVY Notebook PC Maintenance and Service Guide
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... Components described in Hibernation, turn the computer on, and then shut it down through the operating system. 2. NOTE: HP continually improves and changes product parts. If you are as many as 94 screws that must be accessed by unplugging the ... (see WLAN module on -screen instructions. Turn off or in this chapter should only be removed, replaced, and/or loosened when servicing the computer. Component replacement procedures This chapter provides removal and replacement procedures for Authorized Service Provider only parts. Component replacement procedures 47 Disconnect the power ...
... Components described in Hibernation, turn the computer on, and then shut it down through the operating system. 2. NOTE: HP continually improves and changes product parts. If you are as many as 94 screws that must be accessed by unplugging the ... (see WLAN module on -screen instructions. Turn off or in this chapter should only be removed, replaced, and/or loosened when servicing the computer. Component replacement procedures This chapter provides removal and replacement procedures for Authorized Service Provider only parts. Component replacement procedures 47 Disconnect the power ...
HP ENVY m6 Notebook PC HP ENVY Notebook PC Maintenance and Service Guide
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... information. Use the Windows tools to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. From the Start screen, type help, and then select Help and Support. 88 Chapter 9 Backing up, restoring, and recovering Then it reinstalls the ... For more information and steps, see Help and Support. The backup can be used to create system restore points and create backups of the HP Recovery partition on page 89. 2. 9 Backing up, restoring, and recovering This chapter provides information about the following recovery options: ● System...
... information. Use the Windows tools to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. From the Start screen, type help, and then select Help and Support. 88 Chapter 9 Backing up, restoring, and recovering Then it reinstalls the ... For more information and steps, see Help and Support. The backup can be used to create system restore points and create backups of the HP Recovery partition on page 89. 2. 9 Backing up, restoring, and recovering This chapter provides information about the following recovery options: ● System...
HP ENVY m6 Notebook PC HP ENVY Notebook PC Maintenance and Service Guide
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...to continue, and the remaining discs will be used to http://www.hp.com/support, select your computer does not include an integrated optical drive with DVD writer capability, and you can take up to AC power before you replace the hard drive. ● Only one set up the computer. ...that offers a way to create recovery media after you will be required. ● To create recovery discs, your computer from the HP website. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Do not use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not...
...to continue, and the remaining discs will be used to http://www.hp.com/support, select your computer does not include an integrated optical drive with DVD writer capability, and you can take up to AC power before you replace the hard drive. ● Only one set up the computer. ...that offers a way to create recovery media after you will be required. ● To create recovery discs, your computer from the HP website. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Do not use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not...
HP ENVY m6 Notebook PC HP ENVY Notebook PC Maintenance and Service Guide
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..., see Removing the HP Recovery partition on page 92. Other applications included in HP Recovery Manager. If you have replaced the hard drive, you can choose the HP Minimized Image Recovery option from the HP Recovery partition (select models only) or HP Recovery media. Then ...application or driver, use the Drivers and Applications Reinstall option of HP Recovery Manager to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. From the Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications Reinstall, and then follow ...
..., see Removing the HP Recovery partition on page 92. Other applications included in HP Recovery Manager. If you have replaced the hard drive, you can choose the HP Minimized Image Recovery option from the HP Recovery partition (select models only) or HP Recovery media. Then ...application or driver, use the Drivers and Applications Reinstall option of HP Recovery Manager to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. From the Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications Reinstall, and then follow ...