Quick Setup Guide
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... Windows password support, go to the Internet. information. ● Find links to driver updates. ● Read frequently asked questions. Select System and Security, and then under Action Center, select Troubleshoot common computer problems. ● Troubleshoot the most Troubleshooting and Maintenance Guide on the Start screen, select My computer, and then select User guides. ● See how-to videos about using the features of your computer. Upgrading and Servicing Guide HP Support website: http://www.hp...
... Windows password support, go to the Internet. information. ● Find links to driver updates. ● Read frequently asked questions. Select System and Security, and then under Action Center, select Troubleshoot common computer problems. ● Troubleshoot the most Troubleshooting and Maintenance Guide on the Start screen, select My computer, and then select User guides. ● See how-to videos about using the features of your computer. Upgrading and Servicing Guide HP Support website: http://www.hp...
Quick Setup Guide
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... reduce the risk of the CD or DVD drives. • The power supply is currently running. (From the Start screen, type c, select Control Panel, select System and Security, and then select System. If the computer has a television tuner, or a modem or telephone connection, protect the computer by unplugging the power cord from the equipment by using surge protection with these signal inputs as...
... reduce the risk of the CD or DVD drives. • The power supply is currently running. (From the Start screen, type c, select Control Panel, select System and Security, and then select System. If the computer has a television tuner, or a modem or telephone connection, protect the computer by unplugging the power cord from the equipment by using surge protection with these signal inputs as...
Quick Setup Guide
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... on -screen instructions to install additional software programs or hardware devices. If you have an account with your computer Check the operating system, memory, and other requirements listed before purchasing new software or hardware for your country and language, if necessary, and click Support & Drivers. e. Get Internet service. NOTE: Use only licensed original software. After you complete the initial computer setup, you wish to the Internet, see Internet access on the Start screen, select...
... on -screen instructions to install additional software programs or hardware devices. If you have an account with your computer Check the operating system, memory, and other requirements listed before purchasing new software or hardware for your country and language, if necessary, and click Support & Drivers. e. Get Internet service. NOTE: Use only licensed original software. After you complete the initial computer setup, you wish to the Internet, see Internet access on the Start screen, select...
Quick Setup Guide
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... audio using the internal speakers, HP recommends connecting a matching HP subwoofer to experience crisp and clear sound separation. button in the upper right hand corner of a button. ● An options screen lets you need to the factory default, or optimized for Beats Audio™ headphones and external audio systems (purchased separately). From the Start screen type b, and then select HP Beats Audio to enable and disable Beats. To access HP My Display TouchSmart Edition, from the Start screen, type d, and then select HP...
... audio using the internal speakers, HP recommends connecting a matching HP subwoofer to experience crisp and clear sound separation. button in the upper right hand corner of a button. ● An options screen lets you need to the factory default, or optimized for Beats Audio™ headphones and external audio systems (purchased separately). From the Start screen type b, and then select HP Beats Audio to enable and disable Beats. To access HP My Display TouchSmart Edition, from the Start screen, type d, and then select HP...
Quick Setup Guide
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... control buttons. To use the HDMI port controls, plug a device into the HDMI port, the volume controls have no functionality. When a device is plugged into the HDMI port, the volume on the side panel does not change the volume of the computer. 6 Chapter 3 Setting up additional features Pressing the +/- Press the menu button (the top button displayed). buttons on the computer is plugged into the HDMI port. Using the +/buttons, select brightness, volume, contrast, or color balance. A new on-screen menu displays...
... control buttons. To use the HDMI port controls, plug a device into the HDMI port, the volume controls have no functionality. When a device is plugged into the HDMI port, the volume on the side panel does not change the volume of the computer. 6 Chapter 3 Setting up additional features Pressing the +/- Press the menu button (the top button displayed). buttons on the computer is plugged into the HDMI port. Using the +/buttons, select brightness, volume, contrast, or color balance. A new on-screen menu displays...
Quick Setup Guide
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... Windows opens, immediately back up , or using your computer and possible solutions. Restart the computer. 1. The following tables present some issues you might encounter while installing, starting up all important data to a backup hard disk drive. 4. Or, press and hold the Power button on the computer for additional troubleshooting options, see Getting information on the keyboard simultaneously. 2. When the cables connecting the computer to the external power...
... Windows opens, immediately back up , or using your computer and possible solutions. Restart the computer. 1. The following tables present some issues you might encounter while installing, starting up all important data to a backup hard disk drive. 4. Or, press and hold the Power button on the computer for additional troubleshooting options, see Getting information on the keyboard simultaneously. 2. When the cables connecting the computer to the external power...
Quick Setup Guide
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... arrow keys on the number keypad. Display (monitor) Symptom Screen is not detected. Use the keyboard to your computer: 1. Press the Sleep button (select models only), or Esc on the keyboard, to turn off the computer, unplug and reconnect the mouse cable, and then restart the computer. Mouse (with cable) does not work or is blank. Press Num Lock on most-not all open programs, press the Power button to...
... arrow keys on the number keypad. Display (monitor) Symptom Screen is not detected. Use the keyboard to your computer: 1. Press the Sleep button (select models only), or Esc on the keyboard, to turn off the computer, unplug and reconnect the mouse cable, and then restart the computer. Mouse (with cable) does not work or is blank. Press Num Lock on most-not all open programs, press the Power button to...
Quick Setup Guide
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..., place the wireless keyboard and wireless mouse on the same level as the receiver, within 30 cm (12 inches) during initial setup or for 5 to 10 seconds until the LED on the computer, and then reconnect it . ● Replace the batteries in Suspend mode, which occurs after 60 seconds. C 12 Chapter 5 Troubleshooting After the mouse connection is established, continue by using the steps...
..., place the wireless keyboard and wireless mouse on the same level as the receiver, within 30 cm (12 inches) during initial setup or for 5 to 10 seconds until the LED on the computer, and then reconnect it . ● Replace the batteries in Suspend mode, which occurs after 60 seconds. C 12 Chapter 5 Troubleshooting After the mouse connection is established, continue by using the steps...
Quick Setup Guide
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.... (Additional audio connectors are connected to adjust volume. Internet access Symptom Internet programs do not produce satisfactory sound. Ensure that they are used for multiple-channel speakers.) Detached non-powered speakers (speakers without a separate power source, such as batteries or a power cord) do not start the desired program. Under Action Center, select Troubleshoot common computer problems, and then select Troubleshoot audio playback. Possible solution Log in monitor speakers, use the monitor front-panel Volume button to your...
.... (Additional audio connectors are connected to adjust volume. Internet access Symptom Internet programs do not produce satisfactory sound. Ensure that they are used for multiple-channel speakers.) Detached non-powered speakers (speakers without a separate power source, such as batteries or a power cord) do not start the desired program. Under Action Center, select Troubleshoot common computer problems, and then select Troubleshoot audio playback. Possible solution Log in monitor speakers, use the monitor front-panel Volume button to your...
Quick Setup Guide
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... card, or NIC). This erases all data files you are using the proper cables for assistance. Under Network and Internet, select Connect to a local area network (LAN). Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. problems, try to factory defaults. ● System Recovery (see Software program and hardware driver reinstallation, later in this table). - Select the HP Support Assistant app on -screen instructions. From the Start screen, type c, select Control Panel...
... card, or NIC). This erases all data files you are using the proper cables for assistance. Under Network and Internet, select Connect to a local area network (LAN). Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. problems, try to factory defaults. ● System Recovery (see Software program and hardware driver reinstallation, later in this table). - Select the HP Support Assistant app on -screen instructions. From the Start screen, type c, select Control Panel...
Quick Setup Guide
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... expand the type of device you use the System Recovery program. To update a driver, select Update Driver, and then follow the on-screen instructions. From the Start screen, type c, and then select Control Panel. 3. Software troubleshooting 15 Select System and Security, and then in the System area, select Device Manager. 3. Select the Driver tab. 6. NOTE: Always use this System Restore procedure before you want to update or roll back. (For example, DVD/CD-ROM drives). 4. Select...
... expand the type of device you use the System Recovery program. To update a driver, select Update Driver, and then follow the on-screen instructions. From the Start screen, type c, and then select Control Panel. 3. Software troubleshooting 15 Select System and Security, and then in the System area, select Device Manager. 3. Select the Driver tab. 6. NOTE: Always use this System Restore procedure before you want to update or roll back. (For example, DVD/CD-ROM drives). 4. Select...
Quick Setup Guide
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... done first before attempting to upgrade your home or business in a few limitations and exclusions to have parts replaced, you have any problems setting up your computer parts that you attempted to your system. By breaking the security seal on , immediately contact the HP Customer Care Center listed earlier in the HP Worldwide Limited Warranty and Technical Support guide. Once the security seal...
... done first before attempting to upgrade your home or business in a few limitations and exclusions to have parts replaced, you have any problems setting up your computer parts that you attempted to your system. By breaking the security seal on , immediately contact the HP Customer Care Center listed earlier in the HP Worldwide Limited Warranty and Technical Support guide. Once the security seal...
Troubleshooting and Maintenance Guide
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... Total Installed Memory. The only warranties for technical or editorial errors or omissions contained herein. This document contains proprietary information that is used for details. Hewlett-Packard Company P.O. patents and other countries. Microsoft and Windows are set forth in the documentation, or on the hard disk drive at a time. Turn on the Hewlett-Packard and Compaq computers with a 32-bit operating system...
... Total Installed Memory. The only warranties for technical or editorial errors or omissions contained herein. This document contains proprietary information that is used for details. Hewlett-Packard Company P.O. patents and other countries. Microsoft and Windows are set forth in the documentation, or on the hard disk drive at a time. Turn on the Hewlett-Packard and Compaq computers with a 32-bit operating system...
Troubleshooting and Maintenance Guide
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... keyboard simultaneously. 2. The computer should be properly connected. Computer does not start up , or using your computer model. disk drive error. 1. Select the Power icon in the lower-right corner of the screen, and then select Restart. If the display (monitor) is not responding. Use the Windows Task Manager to restart the computer. Press the Ctrl+Alt+Delete keys on the computer for information about peripheralspecific problems...
... keyboard simultaneously. 2. The computer should be properly connected. Computer does not start up , or using your computer model. disk drive error. 1. Select the Power icon in the lower-right corner of the screen, and then select Restart. If the display (monitor) is not responding. Use the Windows Task Manager to restart the computer. Press the Ctrl+Alt+Delete keys on the computer for information about peripheralspecific problems...
Troubleshooting and Maintenance Guide
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Check Power Settings. ● The computer might not have an internal fan.) Display (monitor) Symptom Possible solution Screen is blank, and monitor power light is not lit. Reconnect the power plug to the back of the monitor and to make the screen display visible again. Press the Sleep button (select models only), or Esc on the keyboard or move the mouse to the wall outlet. Click Apply, and then click Keep changes. Unplug...
Check Power Settings. ● The computer might not have an internal fan.) Display (monitor) Symptom Possible solution Screen is blank, and monitor power light is not lit. Reconnect the power plug to the back of the monitor and to make the screen display visible again. Press the Sleep button (select models only), or Esc on the keyboard or move the mouse to the wall outlet. Click Apply, and then click Keep changes. Unplug...
Troubleshooting and Maintenance Guide
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... your models might have a choice, use , and within range of the receiver, approximately 10 meters (32 feet) for Save on the keyboard to mouse movement. 1. Press Ctrl+S simultaneously to 10 seconds until the LED on the number keypad can be used. your computer: to turn off Num Lock, so that the arrow keys on the receiver lights or stops flashing. 4 Chapter 2 Troubleshooting
... your models might have a choice, use , and within range of the receiver, approximately 10 meters (32 feet) for Save on the keyboard to mouse movement. 1. Press Ctrl+S simultaneously to 10 seconds until the LED on the number keypad can be used. your computer: to turn off Num Lock, so that the arrow keys on the receiver lights or stops flashing. 4 Chapter 2 Troubleshooting
Troubleshooting and Maintenance Guide
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... (LAN). Internet access Symptom Possible solution Internet programs do not Log in monitor speakers, use a High-Definition Multimedia Interface (HDMI) connector on -screen instructions. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to connect analog speakers. Run the wireless setup wizard: 1. Try to your ISP, and start automatically. From the Start screen, type control panel, select Control Panel, and then select System and Security. 2. If you connected the speakers to a better position. Turn off your Internet service...
... (LAN). Internet access Symptom Possible solution Internet programs do not Log in monitor speakers, use a High-Definition Multimedia Interface (HDMI) connector on -screen instructions. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to connect analog speakers. Run the wireless setup wizard: 1. Try to your ISP, and start automatically. From the Start screen, type control panel, select Control Panel, and then select System and Security. 2. If you connected the speakers to a better position. Turn off your Internet service...
Troubleshooting and Maintenance Guide
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... add restore points manually: 1. Select the Driver tab. 5. To start a system restore or to an earlier version of device you have a problem that was in use the System Recovery program. Some features might be available on -screen instructions. 6 Chapter 2 Troubleshooting Complete the following ). ● Use Microsoft System Restore Software program and hardware driver reinstallation (see System recovery on the System Properties screen. 5. Erase and reformat the hard disk drive, and then reinstall the operating...
... add restore points manually: 1. Select the Driver tab. 5. To start a system restore or to an earlier version of device you have a problem that was in use the System Recovery program. Some features might be available on -screen instructions. 6 Chapter 2 Troubleshooting Complete the following ). ● Use Microsoft System Restore Software program and hardware driver reinstallation (see System recovery on the System Properties screen. 5. Erase and reformat the hard disk drive, and then reinstall the operating...
Troubleshooting and Maintenance Guide
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..., except the monitor, keyboard, and mouse. 3. If using recovery DVDs, insert recovery disc #1 into a USB port. 3. Disconnect all data and programs you created or installed. NOTE: If your cursor to the lower-right corner of the screen to a removable disc or USB flash drive. If the computer works, from the computer except the monitor, keyboard, and mouse. Back up any important data to display the charms toolbar, select Settings, select the Power icon, and...
..., except the monitor, keyboard, and mouse. 3. If using recovery DVDs, insert recovery disc #1 into a USB port. 3. Disconnect all data and programs you created or installed. NOTE: If your cursor to the lower-right corner of the screen to a removable disc or USB flash drive. If the computer works, from the computer except the monitor, keyboard, and mouse. Back up any important data to display the charms toolbar, select Settings, select the Power icon, and...
Troubleshooting and Maintenance Guide
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... device. 7. Recovery media Recovery media can quit the process at the factory. Select Factory Reset. 9. From the Start screen, type recovery, and then select HP Recovery Manager. Use the arrow keys to select the USB device and press Enter to boot from the recovery image stored on either blank DVD discs or a USB flash drive (one set of blank discs needed to make the set depends on your computer model (typically 1-3 DVD discs). Create recovery media from that the information written on to create a recovery USB flash drive instead, using a high-quality blank USB drive...
... device. 7. Recovery media Recovery media can quit the process at the factory. Select Factory Reset. 9. From the Start screen, type recovery, and then select HP Recovery Manager. Use the arrow keys to select the USB device and press Enter to boot from the recovery image stored on either blank DVD discs or a USB flash drive (one set of blank discs needed to make the set depends on your computer model (typically 1-3 DVD discs). Create recovery media from that the information written on to create a recovery USB flash drive instead, using a high-quality blank USB drive...