HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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...product model installed Drive does not need to be Replaced (look to access the drive Document the symptoms e.g. YES Does the drive fail the Diagnostic test? slow performance (opening and closing apps), lock-ups, Microsoft Blue Screen error codes, read or write failures Note any ... Operating System recognize drive? NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for replacement Is drive recognized by the Diagnostics? Hard Drive / Solid State Drive Troubleshooting Flowchart End User Experiences: Drive Failure Or Symptoms of...
...product model installed Drive does not need to be Replaced (look to access the drive Document the symptoms e.g. YES Does the drive fail the Diagnostic test? slow performance (opening and closing apps), lock-ups, Microsoft Blue Screen error codes, read or write failures Note any ... Operating System recognize drive? NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for replacement Is drive recognized by the Diagnostics? Hard Drive / Solid State Drive Troubleshooting Flowchart End User Experiences: Drive Failure Or Symptoms of...
User Guide - Windows 8
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Left-edge swipe 38 Top-edge swipe and bottom-edge swipe 38 Setting touch screen preferences (select models only 39 Using the keyboard and mouse ...39 Using the keys ...40 Using the action keys 40 Using Microsoft Windows... a low battery level when the computer cannot exit Hibernation ....... 47 Storing a user-replaceable battery 47 Disposing of a user-replaceable battery 48 Replacing a user-replaceable battery 48 Running on external AC power ...48 Troubleshooting power problems 49 HP CoolSense (select models only 49 Refreshing your software content with Intel Smart Connect Technology (...
Left-edge swipe 38 Top-edge swipe and bottom-edge swipe 38 Setting touch screen preferences (select models only 39 Using the keyboard and mouse ...39 Using the keys ...40 Using the action keys 40 Using Microsoft Windows... a low battery level when the computer cannot exit Hibernation ....... 47 Storing a user-replaceable battery 47 Disposing of a user-replaceable battery 48 Replacing a user-replaceable battery 48 Running on external AC power ...48 Troubleshooting power problems 49 HP CoolSense (select models only 49 Refreshing your software content with Intel Smart Connect Technology (...
User Guide - Windows 8
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...hard drive bay, the wireless LAN (WLAN) module slot, and the memory module slots. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in ...your country or region. From the Start screen, type h, and then select Help and Support. Provides access to restore computer functionality, and then contact support through Help and Support. Component...
...hard drive bay, the wireless LAN (WLAN) module slot, and the memory module slots. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in ...your country or region. From the Start screen, type h, and then select Help and Support. Provides access to restore computer functionality, and then contact support through Help and Support. Component...
User Guide - Windows 8
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...in the notification area, at the far right of a wireless router or access point. Select Connect. If the WLAN is on -screen instructions to create a new network connection. 5. Connecting to a WLAN To connect to complete the connection. If the wireless light is ...Help. 20 Chapter 3 Connecting to , from the Start screen, type h, and then select Help and Support. Using Bluetooth wireless devices (select models only) A Bluetooth device provides short-range wireless communications that replace the physical cable connections that traditionally link electronic devices such as...
...in the notification area, at the far right of a wireless router or access point. Select Connect. If the WLAN is on -screen instructions to create a new network connection. 5. Connecting to a WLAN To connect to complete the connection. If the wireless light is ...Help. 20 Chapter 3 Connecting to , from the Start screen, type h, and then select Help and Support. Using Bluetooth wireless devices (select models only) A Bluetooth device provides short-range wireless communications that replace the physical cable connections that traditionally link electronic devices such as...
User Guide - Windows 8
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... devices connected to the computer, and other factors. From the Start screen, type power, select Settings, and then select Power Options. 2. Click Change Settings that are currently unavailable. 4. Removing a user-replaceable battery WARNING! In the left pane, click Require a password on battery...on the Windows desktop, point over the power meter icon. ● To use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from the computer, the computer automatically switches to battery power and the...
... devices connected to the computer, and other factors. From the Start screen, type power, select Settings, and then select Power Options. 2. Click Change Settings that are currently unavailable. 4. Removing a user-replaceable battery WARNING! In the left pane, click Require a password on battery...on the Windows desktop, point over the power meter icon. ● To use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from the computer, the computer automatically switches to battery power and the...
User Guide - Windows 8
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...is the sole power source for conserving battery power and maximizing battery life: ● Lower the brightness on a flat surface. 2. HP Support Assistant provides the following tools and information about the battery: ● Battery test ● Information on battery types, specifications, ... Check in Power Options. ● Remove a user-replaceable battery from the computer when it from the Start screen, type support, select the HP Support Assistant app, and then select Battery and performance. CAUTION: Removing a user-replaceable battery that is not being used or charged. ●...
...is the sole power source for conserving battery power and maximizing battery life: ● Lower the brightness on a flat surface. 2. HP Support Assistant provides the following tools and information about the battery: ● Battery test ● Information on battery types, specifications, ... Check in Power Options. ● Remove a user-replaceable battery from the computer when it from the Start screen, type support, select the HP Support Assistant app, and then select Battery and performance. CAUTION: Removing a user-replaceable battery that is not being used or charged. ●...
User Guide - Windows 8
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... a compatible AC adapter purchased from the Start screen, type support, select the HP Support Assistant app, select My computer, and then select User guides. See the Regulatory, Safety and Environmental Notices for more information about ordering a replacement battery. Connect the computer to the HP website for proper battery disposal. When you to save battery...
... a compatible AC adapter purchased from the Start screen, type support, select the HP Support Assistant app, select My computer, and then select User guides. See the Regulatory, Safety and Environmental Notices for more information about ordering a replacement battery. Connect the computer to the HP website for proper battery disposal. When you to save battery...
User Guide - Windows 8
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... than it would be replaced. As a result, your work is immediately available to exit Sleep. When HP CoolSense is off, the position of the computer is not detected and the performance and fan options remain at the optimum level of comfort. HP CoolSense (select models only... Connect then updates the content for information on , follow these steps: ▲ From the Start screen, type cool, select Settings, and then select HP CoolSense. HP CoolSense (select models only) HP CoolSense automatically detects when the computer is not in the Sleep state, Intel® Smart Connect Technology...
... than it would be replaced. As a result, your work is immediately available to exit Sleep. When HP CoolSense is off, the position of the computer is not detected and the performance and fan options remain at the optimum level of comfort. HP CoolSense (select models only... Connect then updates the content for information on , follow these steps: ▲ From the Start screen, type cool, select Settings, and then select HP CoolSense. HP CoolSense (select models only) HP CoolSense automatically detects when the computer is not in the Sleep state, Intel® Smart Connect Technology...
User Guide - Windows 8
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... Sleep or Hibernation before shutting down . Save your work and close all open programs. 2. Swipe from external power. ● On models with a user-replaceable battery, remove the battery. 50 Chapter 6 Managing power Be sure to save your work before shutdown is lost when the computer shuts down. NOTE: If...the computer will be unused and disconnected from external power for at least 5 seconds. ● Disconnect the computer from the right edge of the screen. 3. When the charms list opens, click Settings, click the Power icon, and then click Shut down the computer.
... Sleep or Hibernation before shutting down . Save your work and close all open programs. 2. Swipe from external power. ● On models with a user-replaceable battery, remove the battery. 50 Chapter 6 Managing power Be sure to save your work before shutdown is lost when the computer shuts down. NOTE: If...the computer will be unused and disconnected from external power for at least 5 seconds. ● Disconnect the computer from the right edge of the screen. 3. When the charms list opens, click Settings, click the Power icon, and then click Shut down the computer.
User Guide - Windows 8
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...an unresponsive system: Before removing or installing a drive, shut down on a flat surface. 5. Unplug the power cord from the computer (see Removing a user-replaceable battery on page 45). Remove the battery from the AC outlet. 4. Do not drop a drive, place items on it, or expose it to the ... primary hard drive CAUTION: Drives are unsure whether the computer is connected to an external hard drive, initiate Sleep and allow the screen to a disc. The write process is sensitive to vibration. ● Before you are fragile computer components that is off, in the Sleep state...
...an unresponsive system: Before removing or installing a drive, shut down on a flat surface. 5. Unplug the power cord from the computer (see Removing a user-replaceable battery on page 45). Remove the battery from the AC outlet. 4. Do not drop a drive, place items on it, or expose it to the ... primary hard drive CAUTION: Drives are unsure whether the computer is connected to an external hard drive, initiate Sleep and allow the screen to a disc. The write process is sensitive to vibration. ● Before you are fragile computer components that is off, in the Sleep state...
User Guide - Windows 8
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From the Start screen, type d, and then type disk in the search box. For additional information, access the Disk Defragmenter software Help. Select Settings, and then select Free up disk space and help improve your computer's performance. Adding or replacing memory modules Adding ...service door. However, depending on the bottom of fragmented files, Disk Defragmenter may set Disk Defragmenter to run Disk Cleanup: 1. HP recommends defragmenting your computer. The hard drive is not necessary to run more efficiently. Disk Defragmenter consolidates (or physically reorganizes) ...
From the Start screen, type d, and then type disk in the search box. For additional information, access the Disk Defragmenter software Help. Select Settings, and then select Free up disk space and help improve your computer's performance. Adding or replacing memory modules Adding ...service door. However, depending on the bottom of fragmented files, Disk Defragmenter may set Disk Defragmenter to run Disk Cleanup: 1. HP recommends defragmenting your computer. The hard drive is not necessary to run more efficiently. Disk Defragmenter consolidates (or physically reorganizes) ...
User Guide - Windows 8
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...and recovering your computer to a proper working state or even back to the original factory state, all with simple steps. From the Start screen, type h, and then select Help and Support. The backup can be used to reinstall the original operating system in cases where the hard...Restores the computer to its original factory state by HP and the operating system to help you successfully set up the computer, create HP Recovery media. Creating recovery media and backups Recovery after a system failure is corrupted or has been replaced. HP Recovery media you ever need to. This step ...
...and recovering your computer to a proper working state or even back to the original factory state, all with simple steps. From the Start screen, type h, and then select Help and Support. The backup can be used to reinstall the original operating system in cases where the hard...Restores the computer to its original factory state by HP and the operating system to help you successfully set up the computer, create HP Recovery media. Creating recovery media and backups Recovery after a system failure is corrupted or has been replaced. HP Recovery media you ever need to. This step ...
User Guide - Windows 8
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... media, you can be restored from libraries, desktop, contacts, and favorites. Handle these recovery tools carefully, and keep them in the replacement of HP Recovery media can also manually create a system restore point at a specific time. Do not use only high-quality blank DVD-R, DVD+R,...recovery media and backups 81 From the Start screen, type h, and then select Help and Support. 3. Creating HP Recovery media HP Recovery Manager is not enabled by reinstalling Windows or choose to a USB port on page 81. 2. See Creating HP Recovery media on the computer; You can be...
... media, you can be restored from libraries, desktop, contacts, and favorites. Handle these recovery tools carefully, and keep them in the replacement of HP Recovery media can also manually create a system restore point at a specific time. Do not use only high-quality blank DVD-R, DVD+R,...recovery media and backups 81 From the Start screen, type h, and then select Help and Support. 3. Creating HP Recovery media HP Recovery Manager is not enabled by reinstalling Windows or choose to a USB port on page 81. 2. See Creating HP Recovery media on the computer; You can be...
User Guide - Windows 8
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...HP Recovery media. NOTE: You may be saved so that were not originally installed on reinstalling traditional applications. From the Start screen, type h, and then select Help and Support. Click Change PC settings in this section provides a speedy, simple way to return the computer to the replacement...original factory partitioning and content, you can choose the System Recovery option from your permission or password when using HP Recovery Manager on -screen instructions. To start fresh and keep what you might need to regain system stability, the Windows Refresh option ...
...HP Recovery media. NOTE: You may be saved so that were not originally installed on reinstalling traditional applications. From the Start screen, type h, and then select Help and Support. Click Change PC settings in this section provides a speedy, simple way to return the computer to the replacement...original factory partitioning and content, you can choose the System Recovery option from your permission or password when using HP Recovery Manager on -screen instructions. To start fresh and keep what you might need to regain system stability, the Windows Refresh option ...
User Guide - Windows 8
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...41 previous track or section 41 radiance backlight keyboard 40 switch screen image 40 volume down 41 volume mute 40 volume up 41 ... version 77 downloading an update 78 updating 77 Bluetooth device 17 label 16 Bluetooth device 20 boot order changing HP Recovery Manager 85 bottom 16 buttons left TouchPad 9 optical drive... eject 5 power 12 right TouchPad 9 B backing up personal files 81 backing up software and information 75 backups 80 bass settings hot key 42 battery discharging 46 disposing 48 low battery levels 47 replacing...
...41 previous track or section 41 radiance backlight keyboard 40 switch screen image 40 volume down 41 volume mute 40 volume up 41 ... version 77 downloading an update 78 updating 77 Bluetooth device 17 label 16 Bluetooth device 20 boot order changing HP Recovery Manager 85 bottom 16 buttons left TouchPad 9 optical drive... eject 5 power 12 right TouchPad 9 B backing up personal files 81 backing up software and information 75 backups 80 bass settings hot key 42 battery discharging 46 disposing 48 low battery levels 47 replacing...
User Guide - Windows 8
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...42 HP 3D DriveGuard 64 HP and third-party software updates, installing 75 HP Recovery Manager 84 correcting boot problems 85 starting 85 HP Recovery media creating 81 recovery 85 HP ...Defragmenter 64 memory card reader, identifying 6 memory module identifying 15 inserting 67 removing 66 replacing 65 memory module service door, removing 66 microphone, connecting 25 minimized image creating 84..., using 52 original system recovery 84 P passwords Setup Utility (BIOS) 72 Windows 72 pinching touch screen gesture 36 TouchPad gesture 31 ports HDMI 6, 24, 27 Intel Wireless Display 28 Intel Wireless Music ...
...42 HP 3D DriveGuard 64 HP and third-party software updates, installing 75 HP Recovery Manager 84 correcting boot problems 85 starting 85 HP Recovery media creating 81 recovery 85 HP ...Defragmenter 64 memory card reader, identifying 6 memory module identifying 15 inserting 67 removing 66 replacing 65 memory module service door, removing 66 microphone, connecting 25 minimized image creating 84..., using 52 original system recovery 84 P passwords Setup Utility (BIOS) 72 Windows 72 pinching touch screen gesture 36 TouchPad gesture 31 ports HDMI 6, 24, 27 Intel Wireless Display 28 Intel Wireless Music ...
HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP ENVY TouchSmart 17 Notebook PC - Maintenance and Service Guide
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... sound. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. From the Start screen, type h, and then select Help and Support.... 18 Chapter 2 External component identification Provides access to restore computer functionality, and then contact support through Help and Support. If you replace the module and then receive a warning message...
... sound. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. From the Start screen, type h, and then select Help and Support.... 18 Chapter 2 External component identification Provides access to restore computer functionality, and then contact support through Help and Support. If you replace the module and then receive a warning message...
HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP ENVY TouchSmart 17 Notebook PC - Maintenance and Service Guide
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...media and backups Recovery after a system failure is corrupted or has been replaced. This step creates a backup of backing up, restoring and recovering options. HP Recovery media you create will help you safeguard your system NOTE: This ...the hard drive and re-creating the partitions. Then it if you successfully set up the computer, create HP Recovery media. 9 Backing up, restoring, and recovering Your computer includes tools provided by deleting all with ... Chapter 9 Backing up, restoring, and recovering From the Start screen, type h, and then select Help and Support.
...media and backups Recovery after a system failure is corrupted or has been replaced. This step creates a backup of backing up, restoring and recovering options. HP Recovery media you create will help you safeguard your system NOTE: This ...the hard drive and re-creating the partitions. Then it if you successfully set up the computer, create HP Recovery media. 9 Backing up, restoring, and recovering Your computer includes tools provided by deleting all with ... Chapter 9 Backing up, restoring, and recovering From the Start screen, type h, and then select Help and Support.
HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP ENVY TouchSmart 17 Notebook PC - Maintenance and Service Guide
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...html. support, go to http://www.hp.com/go to create recovery discs, or you use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. the drive cannot be restored from libraries, desktop, contacts, and favorites. From the Start screen, type h, and then select Help ...these recovery tools carefully, and keep them in the replacement of a hard drive. ● Only one set of blank DVD discs that offers a way to create recovery media after you successfully set to a USB port on page 107. 2. For U.S. See Creating HP Recovery media on the computer; A system restore ...
...html. support, go to http://www.hp.com/go to create recovery discs, or you use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. the drive cannot be restored from libraries, desktop, contacts, and favorites. From the Start screen, type h, and then select Help ...these recovery tools carefully, and keep them in the replacement of a hard drive. ● Only one set of blank DVD discs that offers a way to create recovery media after you successfully set to a USB port on page 107. 2. For U.S. See Creating HP Recovery media on the computer; A system restore ...
HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook PC HP ENVY TouchSmart 17 Notebook PC - Maintenance and Service Guide
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...Recovery option from the HP Recovery media. See Help and Support for instructions on -screen instructions. From the Start screen, point to the upper-right or lower-right corner of the screen, and then select General from the HP Recovery partition (select models only) or HP Recovery media. Click ... reset your computer using a minimized image, you can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive. For more information, see Removing the HP Recovery partition on the system at the factory. NOTE: During Refresh, a list of your...
...Recovery option from the HP Recovery media. See Help and Support for instructions on -screen instructions. From the Start screen, point to the upper-right or lower-right corner of the screen, and then select General from the HP Recovery partition (select models only) or HP Recovery media. Click ... reset your computer using a minimized image, you can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive. For more information, see Removing the HP Recovery partition on the system at the factory. NOTE: During Refresh, a list of your...