Support Telephone Numbers
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.../ru/rus for HP service centers. Vincent Customer Support 1-800-711-2884 Customer Support Web site www.hp.com/support St. Kitts and Nevis Customer Support 1-800-711-2884 Customer Support Web site www.hp.com/support Support Telephone Numbers www.hp.com 25 Petersburg 812 346 7997 Web site www.hp.com/go /hpcarepack/emea/activate Russia General Information, Technical Support, HP Care Pack Services Moscow 7 095-797...
.../ru/rus for HP service centers. Vincent Customer Support 1-800-711-2884 Customer Support Web site www.hp.com/support St. Kitts and Nevis Customer Support 1-800-711-2884 Customer Support Web site www.hp.com/support Support Telephone Numbers www.hp.com 25 Petersburg 812 346 7997 Web site www.hp.com/go /hpcarepack/emea/activate Russia General Information, Technical Support, HP Care Pack Services Moscow 7 095-797...
Deskpro Personal Computers Service Reference Guide
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... screen. Read and follow the instructions that you need three blank, formatted diskettes. 1. Click Start Æ Compaq Information Center Æ Create Boot Diskettes. 2. To use a distribution share point to the appropriate software drivers for the computer model. 1.2.2 1.2.3 1.2.4 The initial Windows NT installation (completed when the computer is first turned) on your computer's hardware configuration..." This image, license permitting, can be completed. Installing or Upgrading Device Drivers To install hardware devices such as a printer, a display adapter...
... screen. Read and follow the instructions that you need three blank, formatted diskettes. 1. Click Start Æ Compaq Information Center Æ Create Boot Diskettes. 2. To use a distribution share point to the appropriate software drivers for the computer model. 1.2.2 1.2.3 1.2.4 The initial Windows NT installation (completed when the computer is first turned) on your computer's hardware configuration..." This image, license permitting, can be completed. Installing or Upgrading Device Drivers To install hardware devices such as a printer, a display adapter...
Deskpro Personal Computers Service Reference Guide
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... error occurs, the error is displayed regardless of which is entered. Select Clean or Descriptive mode for processor, graphics, memory, audio, storage, communications, and input devices. Modify the boot order of bootable devices such as memory count, product name, and other security features. Establish and manage energy-saving timeouts. Deskpro Service Reference Guide 2-1 or ❏ always Full Boot. Enable or disable Network Server Mode, which may be used to: Change factory default settings...
... error occurs, the error is displayed regardless of which is entered. Select Clean or Descriptive mode for processor, graphics, memory, audio, storage, communications, and input devices. Modify the boot order of bootable devices such as memory count, product name, and other security features. Establish and manage energy-saving timeouts. Deskpro Service Reference Guide 2-1 or ❏ always Full Boot. Enable or disable Network Server Mode, which may be used to: Change factory default settings...
Deskpro Personal Computers Service Reference Guide
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... diskette. Enables power-on , manually. Saves system configuration to Removable Media, the computer will restart. Restores system configuration from Diskette Set Defaults and Exit Ignore Changes and Exit Save Changes and Exit Diskettes Description Lists product name, processor type/speed/stepping, CPU serial number, cache size, system ROM family and version, installed memory size, and asset tracking number. Exits Computer Setup without applying or saving any changes. Turn the computer off, then on password. Enables/disables IDE drive translation. Allows...
... diskette. Enables power-on , manually. Saves system configuration to Removable Media, the computer will restart. Restores system configuration from Diskette Set Defaults and Exit Ignore Changes and Exit Save Changes and Exit Diskettes Description Lists product name, processor type/speed/stepping, CPU serial number, cache size, system ROM family and version, installed memory size, and asset tracking number. Exits Computer Setup without applying or saving any changes. Turn the computer off, then on password. Enables/disables IDE drive translation. Allows...
Deskpro Personal Computers Service Reference Guide
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... optional Setup partition. Automated System Installation and Remote System Installation enable you to start and set up your system using the software and configuration information located on specific features, refer to the online Intelligent Manageability Installation and Configuration Guide (IMINST.HLP) and the online Intelligent Manageability Guide (INTMGT3.HLP). ✎ Support for Management," SNMP, and Net PC technologies. The Compaq Deskpro Supplement CD, ROM-based setup, and ACPI-ready hardware provide further assistance with selective recovery of system software...
... optional Setup partition. Automated System Installation and Remote System Installation enable you to start and set up your system using the software and configuration information located on specific features, refer to the online Intelligent Manageability Installation and Configuration Guide (IMINST.HLP) and the online Intelligent Manageability Guide (INTMGT3.HLP). ✎ Support for Management," SNMP, and Net PC technologies. The Compaq Deskpro Supplement CD, ROM-based setup, and ACPI-ready hardware provide further assistance with selective recovery of system software...
Deskpro Personal Computers Service Reference Guide
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Follow the instructions on the hard disk, even when removed from the computer. Prevents writing to valuable computer components and information. Prevents use of the Computer Setup utility) until the password is entered. Installing an operating system. Installing application software or drivers. Compaq also offers several solutions for networked PCs. Indicates that can be managed using Management Solutions Partners products. Another solution integrates Memory Change and Smart Cover Sensor alerts with...
Follow the instructions on the hard disk, even when removed from the computer. Prevents writing to valuable computer components and information. Prevents use of the Computer Setup utility) until the password is entered. Installing an operating system. Installing application software or drivers. Compaq also offers several solutions for networked PCs. Indicates that can be managed using Management Solutions Partners products. Another solution integrates Memory Change and Smart Cover Sensor alerts with...
Deskpro Personal Computers Service Reference Guide
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... on again, to access the utility. 3. In some cases switches may need the FailSafe Key in the product-specific MSG. For more information about these switches, refer to Section 2.1, "Setup." Deskpro Service Reference Guide 3-3 Ownership Tag Displays ownership information, as defined by the system administrator, during system startup (protected by the setup password. ✎ The Smart Cover FailSafe Key is a device for manually disabling the Smart Cover Lock, is displayed, you do not...
... on again, to access the utility. 3. In some cases switches may need the FailSafe Key in the product-specific MSG. For more information about these switches, refer to Section 2.1, "Setup." Deskpro Service Reference Guide 3-3 Ownership Tag Displays ownership information, as defined by the system administrator, during system startup (protected by the setup password. ✎ The Smart Cover FailSafe Key is a device for manually disabling the Smart Cover Lock, is displayed, you do not...
Deskpro Personal Computers Service Reference Guide
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... key information is written onto the drive. Fault prediction and failure indication parameters, such as it prior to the system administrator. Each time DPS is run the DPS software. If the computer detects an abnormal number of error checking and correcting (ECC) memory errors, the computer displays a Local Alert message. An alert is a diagnostic tool built into the hard drives installed in select Compaq Deskpro...
... key information is written onto the drive. Fault prediction and failure indication parameters, such as it prior to the system administrator. Each time DPS is run the DPS software. If the computer detects an abnormal number of error checking and correcting (ECC) memory errors, the computer displays a Local Alert message. An alert is a diagnostic tool built into the hard drives installed in select Compaq Deskpro...
Deskpro Personal Computers Service Reference Guide
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... to avoid potential conflicts. Set the power button configuration to either as a suspend button. To access Display Properties, right-click on the screen. To replicate your setup: 1. To replicate the configuration, click File Æ Restore from Floppy, and follow the instructions on the Windows Desktop, then choose Properties. Power Management Use the Timeouts option under the Power menu in Computer Setup, the power-on the screen. 3. 3.4.4 3.4.5 3.4.6 Replicating Original Setup This procedure gives an administrator...
... to avoid potential conflicts. Set the power button configuration to either as a suspend button. To access Display Properties, right-click on the screen. To replicate your setup: 1. To replicate the configuration, click File Æ Restore from Floppy, and follow the instructions on the Windows Desktop, then choose Properties. Power Management Use the Timeouts option under the Power menu in Computer Setup, the power-on the screen. 3. 3.4.4 3.4.5 3.4.6 Replicating Original Setup This procedure gives an administrator...
Deskpro Personal Computers Service Reference Guide
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... using any operating system other as the device 1, or secondary drive. Deskpro Service Reference Guide C-1 C appendix HARD DRIVES Compaq Computer Corporation uses IDE hard disk drives that conform to set up the hard drive parameter table without translation. These two modes are put into the hard drive parameter table in the shadow RAM copy of the hard drive. This designation is a mechanism where the system ROM and Computer Setup automatically build a soft-drive type to a single port...
... using any operating system other as the device 1, or secondary drive. Deskpro Service Reference Guide C-1 C appendix HARD DRIVES Compaq Computer Corporation uses IDE hard disk drives that conform to set up the hard drive parameter table without translation. These two modes are put into the hard drive parameter table in the shadow RAM copy of the hard drive. This designation is a mechanism where the system ROM and Computer Setup automatically build a soft-drive type to a single port...
Deskpro Personal Computers Service Reference Guide
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.... Remove expansion boards. 3. Clear CMOS. 2. Reset the date and time under Control Panel. If the problem persists, replace the RTC battery. 163-Time & Date Not Set 2S * L = Long, S = Short Invalid time or date in configuration memory. continued Deskpro Service Reference Guide D-1 Remove expansion boards. 3. Battery life is approximately 5 years. Check for proper placement of the CMOS jumper. D appendix POST ERROR MESSAGES An error message results if the Power-On Self-Test (POST) encounters a problem. Recommended Action 1. Screen...
.... Remove expansion boards. 3. Clear CMOS. 2. Reset the date and time under Control Panel. If the problem persists, replace the RTC battery. 163-Time & Date Not Set 2S * L = Long, S = Short Invalid time or date in configuration memory. continued Deskpro Service Reference Guide D-1 Remove expansion boards. 3. Battery life is approximately 5 years. Check for proper placement of the CMOS jumper. D appendix POST ERROR MESSAGES An error message results if the Power-On Self-Test (POST) encounters a problem. Recommended Action 1. Screen...
Deskpro Personal Computers Service Reference Guide
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... 2. Run computer Setup (F10 Setup) or Windows utilities. 2. message is missing critical SPD information, or is incorrect. 183-Invalid Processor Jumper Setting 201-Memory Error 2S None System board jumper improperly set. Try another memory socket. 3. Verify proper memory module type. Reset system board jumpers to isolate faulty module. 5. Replace the faulty memory module(s). 6. continued D-2 POST Error Messages Replace memory modules with matched sets. 1. If error persists after replacing memory modules, replace the system board. POST Error Messages Continued Screen Message...
... 2. Run computer Setup (F10 Setup) or Windows utilities. 2. message is missing critical SPD information, or is incorrect. 183-Invalid Processor Jumper Setting 201-Memory Error 2S None System board jumper improperly set. Try another memory socket. 3. Verify proper memory module type. Reset system board jumpers to isolate faulty module. 5. Replace the faulty memory module(s). 6. continued D-2 POST Error Messages Replace memory modules with matched sets. 1. If error persists after replacing memory modules, replace the system board. POST Error Messages Continued Screen Message...
Deskpro Personal Computers Service Reference Guide
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.... continued Deskpro Service Reference Guide D-3 Reconnect the keyboard with computer turned off . 2. Reset the IRQ. 403-Parallel Port 3 Address 2S Assignment Conflict IRQ address conflicts with another device. Clear CMOS. 3. Replace keyboard. 304-Keyboard or System Unit Error None Keyboard failure. 1. Replace keyboard. 4. Reset the IRQ. 411-Network Interface Card 2S Interrupt Conflict IRQ address conflicts with another device. Reset the IRQ. 501-Display Adapter Failure * L = Long, S = Short 1L, 2S Graphics display controller. 1. Reseat the graphics card (if...
.... continued Deskpro Service Reference Guide D-3 Reconnect the keyboard with computer turned off . 2. Reset the IRQ. 403-Parallel Port 3 Address 2S Assignment Conflict IRQ address conflicts with another device. Clear CMOS. 3. Replace keyboard. 304-Keyboard or System Unit Error None Keyboard failure. 1. Replace keyboard. 4. Reset the IRQ. 411-Network Interface Card 2S Interrupt Conflict IRQ address conflicts with another device. Reset the IRQ. 501-Display Adapter Failure * L = Long, S = Short 1L, 2S Graphics display controller. 1. Reseat the graphics card (if...
Deskpro Personal Computers Service Reference Guide
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... a firmware patch that will fix an erroneous error message.) 1. Clear CMOS. 3. Check cables/jumper settings. 4. Reconfigure card resources and/or run Computer Setup (F10 Setup). 1780-Disk 0 Failure * L = Long, S = Short None Hard drive/format error. 1. Replace the hard drive. Run the Drive Protection System test available. 2. Reconfigure card resources and/or run Computer Setup (F10 Setup). 1772-Secondary Disk Port 2S Address Assignment Conflict Internal and external hard drive controllers are both assigned to the primary address. 1. Run hard drive diagnostics...
... a firmware patch that will fix an erroneous error message.) 1. Clear CMOS. 3. Check cables/jumper settings. 4. Reconfigure card resources and/or run Computer Setup (F10 Setup). 1780-Disk 0 Failure * L = Long, S = Short None Hard drive/format error. 1. Replace the hard drive. Run the Drive Protection System test available. 2. Reconfigure card resources and/or run Computer Setup (F10 Setup). 1772-Secondary Disk Port 2S Address Assignment Conflict Internal and external hard drive controllers are both assigned to the primary address. 1. Run hard drive diagnostics...
Deskpro Personal Computers Service Reference Guide
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... Power Power Power None Red Red Power Red Power Red Power and Hard Drive Red Num Lock Caps Lock Scroll Lock Green Green Green LED Activity On 1 blink/second 1 blink/second 4 blinks/second On 1 blink/second 1 blink/2 or more seconds On Flashing Flashing Flashing State/Message Computer on Normal suspend mode Suspend to RAM Computer off CPU thermal shutdown CPU not installed/fetching code ROM error Power supply overloaded Riser board not seated Memory error No video System board failure, prior to video Deskpro Service Reference Guide...
... Power Power Power None Red Red Power Red Power Red Power and Hard Drive Red Num Lock Caps Lock Scroll Lock Green Green Green LED Activity On 1 blink/second 1 blink/second 4 blinks/second On 1 blink/second 1 blink/2 or more seconds On Flashing Flashing Flashing State/Message Computer on Normal suspend mode Suspend to RAM Computer off CPU thermal shutdown CPU not installed/fetching code ROM error Power supply overloaded Riser board not seated Memory error No video System board failure, prior to video Deskpro Service Reference Guide...
Deskpro Personal Computers Service Reference Guide
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... to disable the network controller. The Caps Lock LED is defective. you may not be replaced. System board hardware failure (prior to be functioning correctly or the air vents are blinking. A PCI or ISA card that was functioning with a Universal Serial Bus (USB) keyboard, you may not be bad. Refer to an external power source and the wall outlet is established. Clear configuration memory (CMOS). Cannot remove computer cover or side panel. 1. Smart...
... to disable the network controller. The Caps Lock LED is defective. you may not be replaced. System board hardware failure (prior to be functioning correctly or the air vents are blinking. A PCI or ISA card that was functioning with a Universal Serial Bus (USB) keyboard, you may not be bad. Refer to an external power source and the wall outlet is established. Clear configuration memory (CMOS). Cannot remove computer cover or side panel. 1. Smart...
Deskpro Personal Computers Service Reference Guide
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... to the graphics card and monitor. 3. Press any key or type password. Ensure the VGA/BNC selector is securely connected to "FailSafe Boot Block ROM" in FailSafe Boot Block mode (indicated by one long beep and three short beeps). Be sure the monitor's RGB inputs are connected to light the screen. 3. Monitor is not turned on and the monitor light is used with the monitor. continued F-4 Troubleshooting Without Diagnostics The picture is blank Possible Solution 1. Display Problem Screen is...
... to the graphics card and monitor. 3. Press any key or type password. Ensure the VGA/BNC selector is securely connected to "FailSafe Boot Block ROM" in FailSafe Boot Block mode (indicated by one long beep and three short beeps). Be sure the monitor's RGB inputs are connected to light the screen. 3. Monitor is not turned on and the monitor light is used with the monitor. continued F-4 Troubleshooting Without Diagnostics The picture is blank Possible Solution 1. Display Problem Screen is...
Deskpro Personal Computers Service Reference Guide
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... the diagnostics tests includes: error code, system serial number, drive serial number, drive model, and drive firmware revision. Possible Solution Hard disk has bad sectors or has failed. Under Error-checking, click Check Now. See reconfiguration directions in Computer Setup. Remove the diskette from the hard drive but the hard drive may not have been damaged. After completing the test, you can configure the test options to send the results to a local printer or file. Use a utility to start...
... the diagnostics tests includes: error code, system serial number, drive serial number, drive model, and drive firmware revision. Possible Solution Hard disk has bad sectors or has failed. Under Error-checking, click Check Now. See reconfiguration directions in Computer Setup. Remove the diskette from the hard drive but the hard drive may not have been damaged. After completing the test, you can configure the test options to send the results to a local printer or file. Use a utility to start...
Deskpro Personal Computers Service Reference Guide
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... controller. Run Computer Setup and enable network controller. Network status link light does not turn on or flashes. 1. No active network is defective. link LED does not apply to enable Remote Wakeup. Reinstall network drivers. 5. System cannot autosense the network. Ensure that the cable is securely attached to the network connector and that the device is working properly. 3. continued F-10 Troubleshooting Without Diagnostics Possible Solution 1. use an RJ-45 network connection. 2. Use the network control application to the correct device. 2. Use the network...
... controller. Run Computer Setup and enable network controller. Network status link light does not turn on or flashes. 1. No active network is defective. link LED does not apply to enable Remote Wakeup. Reinstall network drivers. 5. System cannot autosense the network. Ensure that the cable is securely attached to the network connector and that the device is working properly. 3. continued F-10 Troubleshooting Without Diagnostics Possible Solution 1. use an RJ-45 network connection. 2. Use the network control application to the correct device. 2. Use the network...
Using Network Communications Compaq Deskpro Family of Personal Computers
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... model, these alerts may include: s system BIOS hang s operating system hang s processor missing s operating temperature exceeded s chassis intrusion Select NICs feature Remote Wakeup support, which allows a system administrator to a client computer from a remote location, through the use of supported PC LAN management tools. Using Network Communications 1 The computer can send hardware and operating system failure alerts over the network. If this cable is disconnected, the system will not operate reliably. Remote Wakeup support is powered...
... model, these alerts may include: s system BIOS hang s operating system hang s processor missing s operating temperature exceeded s chassis intrusion Select NICs feature Remote Wakeup support, which allows a system administrator to a client computer from a remote location, through the use of supported PC LAN management tools. Using Network Communications 1 The computer can send hardware and operating system failure alerts over the network. If this cable is disconnected, the system will not operate reliably. Remote Wakeup support is powered...