HP Printers - Supported Citrix Presentation Server environments
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... in Citrix environments 12 The difference between the Citrix and HP UPDs 13 Business Inkjet printers and supported driver versions 14 HP Deskjet printers and supported driver versions 15 LIDIL HP Deskjet printers...18 Using HP ink-based All-in-One and Photosmart printers 19 HP Designjets and supported driver versions 22 Resolved issues...22 Unresolved issues...
... in Citrix environments 12 The difference between the Citrix and HP UPDs 13 Business Inkjet printers and supported driver versions 14 HP Deskjet printers and supported driver versions 15 LIDIL HP Deskjet printers...18 Using HP ink-based All-in-One and Photosmart printers 19 HP Designjets and supported driver versions 22 Resolved issues...22 Unresolved issues...
HP Printers - Supported Citrix Presentation Server environments
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.... Answer: Check the LaserJet, Business Inkjet, Designjet, Deskjet, and ink-based All-in Terminal Server This issue does not occur with Citrix, only with Feature Release 1 and Service Pack 1 or greater. An alternative is available in . Printer settings will not load under non-administrator privileges HP does not recommend the use the Citrix...
.... Answer: Check the LaserJet, Business Inkjet, Designjet, Deskjet, and ink-based All-in Terminal Server This issue does not occur with Citrix, only with Feature Release 1 and Service Pack 1 or greater. An alternative is available in . Printer settings will not load under non-administrator privileges HP does not recommend the use the Citrix...
Service Manual
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Contents Using this Manual ii Safety Symbols x 1 Troubleshooting Which Firmware relates to which Ink system 1-2 How do I Check the Hard Disk Drive Version? (Only applicable to HP DesignJet 2500CP/3500CP 1-2 Is the Printer Using the Latest Firmware Revision 1-2 How do I upgrade the Firmware Revision on the Flash SIMM...can I do if the Line Sensor has Problems Detecting Media 1-12 What is the Ink System 1-13 How Do I Troubleshoot the Ink System 1-13 Does the Customer have Mid-Print Refill Problems in HP DesignJets 3500CP/3000CP 1-15 How Do I Clean the Electrical Contacts 1-17 How Do I ...
Contents Using this Manual ii Safety Symbols x 1 Troubleshooting Which Firmware relates to which Ink system 1-2 How do I Check the Hard Disk Drive Version? (Only applicable to HP DesignJet 2500CP/3500CP 1-2 Is the Printer Using the Latest Firmware Revision 1-2 How do I upgrade the Firmware Revision on the Flash SIMM...can I do if the Line Sensor has Problems Detecting Media 1-12 What is the Ink System 1-13 How Do I Troubleshoot the Ink System 1-13 Does the Customer have Mid-Print Refill Problems in HP DesignJets 3500CP/3000CP 1-15 How Do I Clean the Electrical Contacts 1-17 How Do I ...
Service Manual
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... Accuracy 5-16 C09. System Error: 090004 2-31 Error Message: Ink System Error XX-YYYY 2-31 3 User Messages User Messages for HP DesignJets 2500CP and 2000CP with Firmware Version A.02.14 or Higher and HP DesignJets 3500CP and 3000CP 3-2 4 Service Tests Introduction 4-2 Diagnostics - Service...Printhead ID 4-26 D14. Reset Counters 4-30 D19. Color Calib. (Only available in DesignJet 2500CP/3500CP printer) 5-19 HP DesignJet CP Series Printers Contents v Font Type Set (Only available in DesignJet 2500CP/3500CP printer) . 5-15 C08. Bail 4-23 D12. Printhead Continuity 4-27 D15...
... Accuracy 5-16 C09. System Error: 090004 2-31 Error Message: Ink System Error XX-YYYY 2-31 3 User Messages User Messages for HP DesignJets 2500CP and 2000CP with Firmware Version A.02.14 or Higher and HP DesignJets 3500CP and 3000CP 3-2 4 Service Tests Introduction 4-2 Diagnostics - Service...Printhead ID 4-26 D14. Reset Counters 4-30 D19. Color Calib. (Only available in DesignJet 2500CP/3500CP printer) 5-19 HP DesignJet CP Series Printers Contents v Font Type Set (Only available in DesignJet 2500CP/3500CP printer) . 5-15 C08. Bail 4-23 D12. Printhead Continuity 4-27 D15...
Service Manual
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...Area 7-30 Service Station Assembly Area 7-32 X-axis Motor Assembly 7-34 Drive Roller Area (HP DesignJets 2500CP and 2000CP Only 7-36 Drive Roller Area (HP DesignJets 3500CP and 3000CP Only 7-38 Entry Platen Area 7-40 Pincharm Assembly 7-42 Refill Interconnect PCA ...and 3000CP Only 7-46 Compatible Documentation 7-48 Front Panel Overlays (HP DesignJets 2500CP and 2000CP Only 7-51 Front Panel Overlays (HP DesignJets 3500CP and 3000CP Only 7-51 Interface Cables 7-52 Plug-in memory (DRAMM SIMM 7-52 Ink Delivery Systems 7-52 8 Removal and Installation Introduction 8-3 Safety Precautions...
...Area 7-30 Service Station Assembly Area 7-32 X-axis Motor Assembly 7-34 Drive Roller Area (HP DesignJets 2500CP and 2000CP Only 7-36 Drive Roller Area (HP DesignJets 3500CP and 3000CP Only 7-38 Entry Platen Area 7-40 Pincharm Assembly 7-42 Refill Interconnect PCA ...and 3000CP Only 7-46 Compatible Documentation 7-48 Front Panel Overlays (HP DesignJets 2500CP and 2000CP Only 7-51 Front Panel Overlays (HP DesignJets 3500CP and 3000CP Only 7-51 Interface Cables 7-52 Plug-in memory (DRAMM SIMM 7-52 Ink Delivery Systems 7-52 8 Removal and Installation Introduction 8-3 Safety Precautions...
Service Manual
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... contains a 4 MB SIMM with the firmware code inside . 1-2 HP DesignJet CP Series Printers Troubleshooting This firmware revision is applicable to HP DesignJet 2500CP/3500CP) For HP DesignJet 2500CP - A.03.XX - This firmware revision is applicable to all HP DesignJet CP Series Printers and means that the Printers can use Imaging Inks. To check which Hard Disk Drive Version the...
... contains a 4 MB SIMM with the firmware code inside . 1-2 HP DesignJet CP Series Printers Troubleshooting This firmware revision is applicable to HP DesignJet 2500CP/3500CP) For HP DesignJet 2500CP - A.03.XX - This firmware revision is applicable to all HP DesignJet CP Series Printers and means that the Printers can use Imaging Inks. To check which Hard Disk Drive Version the...
Service Manual
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...the Electronics Test ' page 4-7. What can I do if the Service Station is installed correctly. 2 Check if the cable for a faulty Carriage. Troubleshooting HP DesignJet CP Series Printers 1-9 What can I do if the Printer has problems with a new one , if the other Printheads are down (the Pincharm lever ...the Media Sensor/Media Button is Noisy? 1 Dirty Service Station slider rod. What can I do if the Carriage is installed correctly. On HP DesignJets 3500CP and 3000CP a new Media Button has been installed to the slider rod. 2 Check for a faulty Service Station. If necessary, ...
...the Electronics Test ' page 4-7. What can I do if the Service Station is installed correctly. 2 Check if the cable for a faulty Carriage. Troubleshooting HP DesignJet CP Series Printers 1-9 What can I do if the Printer has problems with a new one , if the other Printheads are down (the Pincharm lever ...the Media Sensor/Media Button is Noisy? 1 Dirty Service Station slider rod. What can I do if the Carriage is installed correctly. On HP DesignJets 3500CP and 3000CP a new Media Button has been installed to the slider rod. 2 Check for a faulty Service Station. If necessary, ...
Service Manual
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...to power ON the Printer again. D Explanation - What can I do if the Line Sensor has Problems Detecting Media? 1 Excessive ink deposits on the front-panel display, then replace the Electronics Module ' page 8-6. Printhead Heights higher than this can fool the sensor by...and connect one motor, you have a short in relation to load the media again. Clean the drive-roller ' page 9-3. 1-12 HP DesignJet CP Series Printers Troubleshooting For a printer fabricated before installing a new Electronics Module. The specification for missing/blocked starwheels or starwheel mount ...
...to power ON the Printer again. D Explanation - What can I do if the Line Sensor has Problems Detecting Media? 1 Excessive ink deposits on the front-panel display, then replace the Electronics Module ' page 8-6. Printhead Heights higher than this can fool the sensor by...and connect one motor, you have a short in relation to load the media again. Clean the drive-roller ' page 9-3. 1-12 HP DesignJet CP Series Printers Troubleshooting For a printer fabricated before installing a new Electronics Module. The specification for missing/blocked starwheels or starwheel mount ...
Service Manual
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...the media and a reservoir which the printheads are three separate components that the ink cartridge valve has been disconnected, so: D If this doesn't solve the problem, continue with the following process. 1-14 HP DesignJet CP Series Printers Troubleshooting Printhead Cleaner The printer uses the printhead cleaner to ... large number of images you install them correctly. What is not in the printhead drops below a minimum level. How Do I Troubleshoot the Ink System? 1 If the error message IInk system IncompltI appears on the size and type of prints. D If the failure has been very ...
...the media and a reservoir which the printheads are three separate components that the ink cartridge valve has been disconnected, so: D If this doesn't solve the problem, continue with the following process. 1-14 HP DesignJet CP Series Printers Troubleshooting Printhead Cleaner The printer uses the printhead cleaner to ... large number of images you install them correctly. What is not in the printhead drops below a minimum level. How Do I Troubleshoot the Ink System? 1 If the error message IInk system IncompltI appears on the size and type of prints. D If the failure has been very ...
Service Manual
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...damaged and is fixed, but it reappears frequently, contact a HP dealer for this color. D If, after inserting a NEW Ink System, the printhead is not accepted, the problem may be damaged.) Troubleshooting HP DesignJet CP Series Printers 1-15 Make sure that the squares representing the... reinstalled ink cartridge are steady. 2 Reinstall the Ink Delivery System as follows: 1 Remove the four printheads from the carriage. D If...
...damaged and is fixed, but it reappears frequently, contact a HP dealer for this color. D If, after inserting a NEW Ink System, the printhead is not accepted, the problem may be damaged.) Troubleshooting HP DesignJet CP Series Printers 1-15 Make sure that the squares representing the... reinstalled ink cartridge are steady. 2 Reinstall the Ink Delivery System as follows: 1 Remove the four printheads from the carriage. D If...
Service Manual
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...Imaging printheads. D Check user's expectations - New Refill Features in HP DesignJet CP Series (in the printhead has been used up. RIP's may have Mid-Print Refill Problems in the print where it at a different ink level. 2 Slightly more frequent refill. User can select from ...Setup / Refill=). D Type B finishes the print to defects. 1-16 HP DesignJet CP Series Printers Troubleshooting D Type C does a quicker, more useable ink for the next print, which improves the quality over the 2xxxCP. D When using non-HP medias, the following settings are the most sensitive to a clean edge ...
...Imaging printheads. D Check user's expectations - New Refill Features in HP DesignJet CP Series (in the printhead has been used up. RIP's may have Mid-Print Refill Problems in the print where it at a different ink level. 2 Slightly more frequent refill. User can select from ...Setup / Refill=). D Type B finishes the print to defects. 1-16 HP DesignJet CP Series Printers Troubleshooting D Type C does a quicker, more useable ink for the next print, which improves the quality over the 2xxxCP. D When using non-HP medias, the following settings are the most sensitive to a clean edge ...
Service Manual
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... Use higher image quality settings Use a LOWER image quality setting Use HP media Troubleshooting Table 2 Problem Reason Solution Missing color PRIOR to refill Printhead is out of ink (but got a little more when it refilled) Replace printhead Missing ...nozzles Poor start-up AFTER refill AFTER refill Error hiding does not work in the first swath after a type B refill Occasional occurrence First swath after a Type B refill None/ replace printhead Check printheads/ recover printheads Troubleshooting HP DesignJet...
... Use higher image quality settings Use a LOWER image quality setting Use HP media Troubleshooting Table 2 Problem Reason Solution Missing color PRIOR to refill Printhead is out of ink (but got a little more when it refilled) Replace printhead Missing ...nozzles Poor start-up AFTER refill AFTER refill Error hiding does not work in the first swath after a type B refill Occasional occurrence First swath after a Type B refill None/ replace printhead Check printheads/ recover printheads Troubleshooting HP DesignJet...
Service Manual
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...are less noticeable in light prints. 3 If possible, lighten background colors or use the "refill now" option to guarantee the maximum ink available for the next print. This causes electrical continuity problems that can be printed. Refill Avoidance Tips Printer: 1 Try to "top...a gradient in place of the electrical contacts. The problem is that it is called the Ink Cleaner (Part Number C6247A - The solution. includes the instructions). 1-18 HP DesignJet CP Series Printers Troubleshooting The printer fires drops by sending electrical signals from the printhead carriage ...
...are less noticeable in light prints. 3 If possible, lighten background colors or use the "refill now" option to guarantee the maximum ink available for the next print. This causes electrical continuity problems that can be printed. Refill Avoidance Tips Printer: 1 Try to "top...a gradient in place of the electrical contacts. The problem is that it is called the Ink Cleaner (Part Number C6247A - The solution. includes the instructions). 1-18 HP DesignJet CP Series Printers Troubleshooting The printer fires drops by sending electrical signals from the printhead carriage ...
Service Manual
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How to Navigate through the Front-Panel Menu ÇÇÇÇÇÇMÇÇÇoveÇÇÇMÇÇÇedÇÇÇiaÇÇÇ Max X= Max Y= Code rev= PS rev= Disk rev= RAM present= Ink= Media= ÇÇÇApplicable only to DesignJets 3XXXCP ÇÊÇÊÇÊApplicable only to DesignJets 2XXXCP ÇÇÇÇÇÇOOnff*ÇÇÇÇ Continued on Next Page 1-22 HP DesignJet CP Series Printers Troubleshooting
How to Navigate through the Front-Panel Menu ÇÇÇÇÇÇMÇÇÇoveÇÇÇMÇÇÇedÇÇÇiaÇÇÇ Max X= Max Y= Code rev= PS rev= Disk rev= RAM present= Ink= Media= ÇÇÇApplicable only to DesignJets 3XXXCP ÇÊÇÊÇÊApplicable only to DesignJets 2XXXCP ÇÇÇÇÇÇOOnff*ÇÇÇÇ Continued on Next Page 1-22 HP DesignJet CP Series Printers Troubleshooting
Service Manual
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... at a time and check if the error has gone before replacing another component. D Replace the Electronics Module ' page 8-6. Check if the ink cartridges are correctly connected to determine exactly which component failed. Try the following: D Make sure that connects the Refill Assembly and Elevator to the... correctly on the Elevator. D Replace the Elevator Assembly ' Page 8-52. D Replace the Refill Interconnect PCA ' Page 8-64. System Error Codes HP DesignJet CP Series Printers 2-21 System Error: Problem Description: Corrective Action: 020001 Error in the Elevator path.
... at a time and check if the error has gone before replacing another component. D Replace the Electronics Module ' page 8-6. Check if the ink cartridges are correctly connected to determine exactly which component failed. Try the following: D Make sure that connects the Refill Assembly and Elevator to the... correctly on the Elevator. D Replace the Elevator Assembly ' Page 8-52. D Replace the Refill Interconnect PCA ' Page 8-64. System Error Codes HP DesignJet CP Series Printers 2-21 System Error: Problem Description: Corrective Action: 020001 Error in the Elevator path.
Service Manual
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...that connects the Refill Assembly and Elevator to the Electronics Module) is NOT shorted. D Replace the Electronics Module ' page 8-6. System Error Codes HP DesignJet CP Series Printers 2-25 D Replace the Refill Interconnect PCA ' Page 8-64. D Make sure that the Refill Interconnect Cable (the black cable ... are no obstacles in the Elevator path. Using this procedure you will be able to the Refill Interconnect PCA. Check if the ink cartridges are correctly connected to determine exactly which component failed. D Replace the Refill interconnect cable ' Page 8-87. D Make sure...
...that connects the Refill Assembly and Elevator to the Electronics Module) is NOT shorted. D Replace the Electronics Module ' page 8-6. System Error Codes HP DesignJet CP Series Printers 2-25 D Replace the Refill Interconnect PCA ' Page 8-64. D Make sure that the Refill Interconnect Cable (the black cable ... are no obstacles in the Elevator path. Using this procedure you will be able to the Refill Interconnect PCA. Check if the ink cartridges are correctly connected to determine exactly which component failed. D Replace the Refill interconnect cable ' Page 8-87. D Make sure...
Service Manual
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...Module ' page 8-12. These digits mean: D XX is the proper code between 01 and 98 D YYYY indicates which ink system is correctly connected. HP DesignJet 2500CP/3500CP only System Error: 09xxxx Problem Description: Hard Disk Drive Error. D If the Error Code appears again then ...check that color. HP DesignJets 2500CP and 2000CP with firmware version A.02.14 or higher and HP DesignJets 3500CP and 3000CP only Error Message: Ink System Error XX-YYYY Ink Delivery System errors are codified following : D Switch the printer OFF and...
...Module ' page 8-12. These digits mean: D XX is the proper code between 01 and 98 D YYYY indicates which ink system is correctly connected. HP DesignJet 2500CP/3500CP only System Error: 09xxxx Problem Description: Hard Disk Drive Error. D If the Error Code appears again then ...check that color. HP DesignJets 2500CP and 2000CP with firmware version A.02.14 or higher and HP DesignJets 3500CP and 3000CP only Error Message: Ink System Error XX-YYYY Ink Delivery System errors are codified following : D Switch the printer OFF and...
Service Manual
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... they are not displayed). 1st Digit 9 8 7 6 5 3 2 1 Cause of Error Missing Ink Systems Mixed Ink Systems Removed Components Electrical Problem Logical Problem (Incorrect Ink System) Alignment Error Printhead Check Error Other errors D The 2nd digit indicates the component causing the error or... 1st Digit 0 1 2 3 4 5 6 7 8 Component Causing Error Media LED or Lens Cover Ink Cartridge Head Cleaner Printhead Thermal Shutdown Bad Printhead Initialization Continuity Error Ink Delivery System (the whole kit potentially affected) System Error Codes HP DesignJet CP Series Printers 2-33
... they are not displayed). 1st Digit 9 8 7 6 5 3 2 1 Cause of Error Missing Ink Systems Mixed Ink Systems Removed Components Electrical Problem Logical Problem (Incorrect Ink System) Alignment Error Printhead Check Error Other errors D The 2nd digit indicates the component causing the error or... 1st Digit 0 1 2 3 4 5 6 7 8 Component Causing Error Media LED or Lens Cover Ink Cartridge Head Cleaner Printhead Thermal Shutdown Bad Printhead Initialization Continuity Error Ink Delivery System (the whole kit potentially affected) System Error Codes HP DesignJet CP Series Printers 2-33
Service Manual
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...the right door to confirm the firmware revision present. Out of disk space Data was lost The current file is waiting for the HP DesignJet CP ink system UV currently installed. (This message only applies to firmware revision levels A.01.xx.) Press ↓ to access printheads You are .... You are all of this size, you to print, or otherwise reducing its complexity. Open window to continue, and reinstall the HP DesignJet CP Ink System (Imaging ink system) back into the printer. Open the window to install more flashing squares, is too large for satisfactory printing. OUT OF...
...the right door to confirm the firmware revision present. Out of disk space Data was lost The current file is waiting for the HP DesignJet CP ink system UV currently installed. (This message only applies to firmware revision levels A.01.xx.) Press ↓ to access printheads You are .... You are all of this size, you to print, or otherwise reducing its complexity. Open window to continue, and reinstall the HP DesignJet CP Ink System (Imaging ink system) back into the printer. Open the window to install more flashing squares, is too large for satisfactory printing. OUT OF...
Service Manual
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...200000 M:200000 Y:200000 B:200000 3 If the Printer is using HP DesignJet CP Ink System (Inks for information only. This information might be displayed on the ... Imaging), the following message will be displayed on the front-panel if the test exits correctly. 4-28 HP DesignJet CP Series Printers Service Tests D13. Perform the Printhead ID test as follows: 1 In the Diagnostics submenu... you have completed the test. The "D1300 Done" message is using HP DesignJet CP Ink System UV (UV Durable Inks), the following message will be requested in the event of the printheads.
...200000 M:200000 Y:200000 B:200000 3 If the Printer is using HP DesignJet CP Ink System (Inks for information only. This information might be displayed on the ... Imaging), the following message will be displayed on the front-panel if the test exits correctly. 4-28 HP DesignJet CP Series Printers Service Tests D13. Perform the Printhead ID test as follows: 1 In the Diagnostics submenu... you have completed the test. The "D1300 Done" message is using HP DesignJet CP Ink System UV (UV Durable Inks), the following message will be requested in the event of the printheads.