Getting Started
Page 13
...you call. ■ Write down the computer and monitor serial numbers before taking further action: ■ Check that the computer and monitor are error codes that the monitor is turned on and the green monitor light is handled properly: ■ Be in the Troubleshooting Guide on the Documentation Library...service call is on. ■ Look for flashing LEDs on the front of the computer. Helpful Hints If you diagnose the problem. www.hp.com 9 Getting Started If it becomes necessary to call for technical assistance (1-800-652-6672), be prepared to do the following list of ...
...you call. ■ Write down the computer and monitor serial numbers before taking further action: ■ Check that the computer and monitor are error codes that the monitor is turned on and the green monitor light is handled properly: ■ Be in the Troubleshooting Guide on the Documentation Library...service call is on. ■ Look for flashing LEDs on the front of the computer. Helpful Hints If you diagnose the problem. www.hp.com 9 Getting Started If it becomes necessary to call for technical assistance (1-800-652-6672), be prepared to do the following list of ...
Getting Started
Page 21
...second. None Computer in Suspend to RAM mode (select models only) or normal Suspend mode. None www.hp.com 17 None Computer in Suspend to determine the front panel LED codes. ✎ Recommended actions in the following table are listed in the order in which they should be ... mode. Getting Started Interpreting Diagnostic Lights and Audible Codes This section covers the front panel light (LED) codes as well as the audible codes that may occur before or during the Power-On Self-Test (POST) that do not necessarily have an error code or text message associated with them. ✎ ...
...second. None Computer in Suspend to RAM mode (select models only) or normal Suspend mode. None www.hp.com 17 None Computer in Suspend to determine the front panel LED codes. ✎ Recommended actions in the following table are listed in the order in which they should be ... mode. Getting Started Interpreting Diagnostic Lights and Audible Codes This section covers the front panel light (LED) codes as well as the audible codes that may occur before or during the Power-On Self-Test (POST) that do not necessarily have an error code or text message associated with them. ✎ ...
Getting Started
Page 23
...is seated into the connector on your region. 2. Replace the system board. Replace the power supply. 5. Replace third-party memory with HP memory. 4. Proper voltage setting depends on the system board. 3. Open the hood and ensure the 4-wire power supply cable is set..., and expansion cards.) Power on the system. Pre-video memory error 1. Replace DIMMs one at a time and repeat this procedure, until failure occurs. Getting Started Diagnostic Front Panel Lights (LEDs) and Audible Codes (Continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes...
...is seated into the connector on your region. 2. Replace the system board. Replace the power supply. 5. Replace third-party memory with HP memory. 4. Proper voltage setting depends on the system board. 3. Open the hood and ensure the 4-wire power supply cable is set..., and expansion cards.) Power on the system. Pre-video memory error 1. Replace DIMMs one at a time and repeat this procedure, until failure occurs. Getting Started Diagnostic Front Panel Lights (LEDs) and Audible Codes (Continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes...
Getting Started
Page 24
...board failure (ROM detected failure prior to video). See the "ROM Flash" section of the Desktop Management Guide on the system. 2. Getting Started Diagnostic Front Panel Lights (LEDs) and Audible Codes (Continued) Activity Beeps Possible Cause Recommended Action Red Power LED 6 flashes six times, once...every second, followed by a two second pause. Replace the system board. 20 www.hp.com Red Power LED 7 flashes seven times, once every second, followed by a two second pause. Pre-video graphics error. For systems with a graphics card: 1. Replace the system board. Replace the ...
...board failure (ROM detected failure prior to video). See the "ROM Flash" section of the Desktop Management Guide on the system. 2. Getting Started Diagnostic Front Panel Lights (LEDs) and Audible Codes (Continued) Activity Beeps Possible Cause Recommended Action Red Power LED 6 flashes six times, once...every second, followed by a two second pause. Replace the system board. 20 www.hp.com Red Power LED 7 flashes seven times, once every second, followed by a two second pause. Pre-video graphics error. For systems with a graphics card: 1. Replace the system board. Replace the ...
Getting Started - Business Desktops
Page 13
... of you computer when you call. Write down the computer and monitor serial numbers before taking further action: Check that the computer and monitor are error codes that the computer is turned on and the green power light is dim. Check to see that will not shut down the computer by pressing...
... of you computer when you call. Write down the computer and monitor serial numbers before taking further action: Check that the computer and monitor are error codes that the computer is turned on and the green power light is dim. Check to see that will not shut down the computer by pressing...
Getting Started - Business Desktops
Page 21
...table are listed in the order in Suspend None to Disk or "Hibernate" mode. 17 Diagnostic Front Panel Lights (LEDs) and Audible Codes Activity Beeps Possible Cause Recommended Action Green Power LED None On. Computer in which they should be performed. None Green Power LED None ... seconds. Getting Started Interpreting Diagnostic Lights and Audible Codes This section covers the front panel light (LED) codes as well as the audible codes that may occur before or during the Power-On Self-Test (POST) that do not necessarily have an error code or text message associated with them.
...table are listed in the order in Suspend None to Disk or "Hibernate" mode. 17 Diagnostic Front Panel Lights (LEDs) and Audible Codes Activity Beeps Possible Cause Recommended Action Green Power LED None On. Computer in which they should be performed. None Green Power LED None ... seconds. Getting Started Interpreting Diagnostic Lights and Audible Codes This section covers the front panel light (LED) codes as well as the audible codes that may occur before or during the Power-On Self-Test (POST) that do not necessarily have an error code or text message associated with them.
Getting Started - Business Desktops
Page 23
..., and expansion cards.) Power on the rear of the power supply, is set to the appropriate voltage. Replace third-party memory with HP memory. 4. Replace the system board. 19 Power failure (power supply is seated into the connector on the system board. 3. Check if... a device is causing the failure. Pre-video memory error 1. Reseat DIMMs. Power on your region. 2. Replace the power supply. 5. Getting Started Diagnostic Front Panel Lights (LEDs) and Audible Codes Continued Activity Beeps Possible Cause Recommended Action Red Power LED None flashes once...
..., and expansion cards.) Power on the rear of the power supply, is set to the appropriate voltage. Replace third-party memory with HP memory. 4. Replace the system board. 19 Power failure (power supply is seated into the connector on the system board. 3. Check if... a device is causing the failure. Pre-video memory error 1. Reseat DIMMs. Power on your region. 2. Replace the power supply. 5. Getting Started Diagnostic Front Panel Lights (LEDs) and Audible Codes Continued Activity Beeps Possible Cause Recommended Action Red Power LED None flashes once...
Getting Started - Business Desktops
Page 24
...flashes seven times, once every second, followed by a two second pause. Getting Started Diagnostic Front Panel Lights (LEDs) and Audible Codes Continued Activity Beeps Possible Cause Recommended Action Red Power LED 6 flashes six times, once every second, followed by a two second ...times, once every second, followed by a two-second pause. Pre-video graphics error. Reseat the graphics card. Invalid ROM based on the system. 2. See the "ROM Flash" section of the Desktop Management Guide on the Documentation Library CD. 2. For systems with integrated graphics, replace...
...flashes seven times, once every second, followed by a two second pause. Getting Started Diagnostic Front Panel Lights (LEDs) and Audible Codes Continued Activity Beeps Possible Cause Recommended Action Red Power LED 6 flashes six times, once every second, followed by a two second ...times, once every second, followed by a two-second pause. Pre-video graphics error. Reseat the graphics card. Invalid ROM based on the system. 2. See the "ROM Flash" section of the Desktop Management Guide on the Documentation Library CD. 2. For systems with integrated graphics, replace...
HP Business Desktop BIOS
Page 15
... RED 9 times, one every second, followed by a BIOS code being executed) 2-second pause. If an error is detected, the error notification displayed contains a brief problem description and recommended action, in most error conditions from HP Business Desktop computers. 15 Networked computers using HP Client Manager Software (see http://h18019.www1.hp.com/im/?jumpid=re_R2515_VAcontent/PSG/en_intelligentmanageability for more...
... RED 9 times, one every second, followed by a BIOS code being executed) 2-second pause. If an error is detected, the error notification displayed contains a brief problem description and recommended action, in most error conditions from HP Business Desktop computers. 15 Networked computers using HP Client Manager Software (see http://h18019.www1.hp.com/im/?jumpid=re_R2515_VAcontent/PSG/en_intelligentmanageability for more...
HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition
Page 27
You can cancel testing by clicking the Cancel Testing button. ❏ Log-Displays a log of each device. ❏ Error-Displays any errors that occurred during device testing. You can also choose the type of test and testing mode. ❏ Status-Displays the status of ... you to use Help, About Service Reference Guide, d500 336492-005 2-15 The window lists the device being tested, the type and number of errors, and the error code. ■ Help-Contents, How to choose various parts of system temperature and hard drives ❏ Miscellaneous-CMOS, DMI, BIOS, System, Product Name...
You can cancel testing by clicking the Cancel Testing button. ❏ Log-Displays a log of each device. ❏ Error-Displays any errors that occurred during device testing. You can also choose the type of test and testing mode. ❏ Status-Displays the status of ... you to use Help, About Service Reference Guide, d500 336492-005 2-15 The window lists the device being tested, the type and number of errors, and the error code. ■ Help-Contents, How to choose various parts of system temperature and hard drives ❏ Miscellaneous-CMOS, DMI, BIOS, System, Product Name...
HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition
Page 28
...you do not log in as the administrator. Test Status is selected. ❏ Complete Test-Runs maximum testing of each test. Click Start > HP Information Center > Diagnostics for Windows. Click the Test tab, or click Tab at the top of the window. To select specific devices or ... control panel. Some tests selected may be unable to test some subsystems. The inability to test a subsystem will display errors or halt testing if selected in conjunction with their error codes. 7. Select one of three tabs: ❏ Status-Summarizes the tests run, passed, and failed during tests that ...
...you do not log in as the administrator. Test Status is selected. ❏ Complete Test-Runs maximum testing of each test. Click Start > HP Information Center > Diagnostics for Windows. Click the Test tab, or click Tab at the top of the window. To select specific devices or ... control panel. Some tests selected may be unable to test some subsystems. The inability to test a subsystem will display errors or halt testing if selected in conjunction with their error codes. 7. Select one of three tabs: ❏ Status-Summarizes the tests run, passed, and failed during tests that ...
HP Compaq Business Desktop d500 Service Reference Guide, 5th Edition
Page 185
... under Control Panel or in F10 Setup depending on , checking assemblies within the computer and reporting any errors found. POST Error Messages Screen Message Probable Cause 101-Option ROM Error System ROM checksum. 102-System Board Failure 103-System Board Failure 150-SafePost Active DMA, timers, etc... test runs when the system is not responding. 162-System Options Not Set Configuration incorrect. Replace the system board. C POST Error Messages An error message results if the Power-On Self-Test (POST) encounters a problem. Replace the system board. Not all computers use all of...
... under Control Panel or in F10 Setup depending on , checking assemblies within the computer and reporting any errors found. POST Error Messages Screen Message Probable Cause 101-Option ROM Error System ROM checksum. 102-System Board Failure 103-System Board Failure 150-SafePost Active DMA, timers, etc... test runs when the system is not responding. 162-System Options Not Set Configuration incorrect. Replace the system board. C POST Error Messages An error message results if the Power-On Self-Test (POST) encounters a problem. Replace the system board. Not all computers use all of...
