HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - Cancel a print job
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www.hp.com/support/cljcp4025 www.hp.com/support/cljcp4525 Press the down arrow to clear after you have canceled a print job. © 2009 Copyright Hewlett-Packard Development 1 Company, L.P. NOTE: It can take some time for all printing to highlight the CANCEL CURRENT JOB option, and then press the OK button. HP Color LaserJet Enterprise CP4020-CP4520 Series Printer Cancel a print job 1. Press the stop button on the control panel. 2.
www.hp.com/support/cljcp4025 www.hp.com/support/cljcp4525 Press the down arrow to clear after you have canceled a print job. © 2009 Copyright Hewlett-Packard Development 1 Company, L.P. NOTE: It can take some time for all printing to highlight the CANCEL CURRENT JOB option, and then press the OK button. HP Color LaserJet Enterprise CP4020-CP4520 Series Printer Cancel a print job 1. Press the stop button on the control panel. 2.
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... message appears if no jobs are currently stored on the product. Use the control panel to additional help on both sides of stored jobs. 12 Chapter 2 Control panel menus ENWW Item CLEAR JAMS LOAD TRAYS LOAD SPECIAL MEDIA LOAD MEDIA 4 X 6 (10 X 15CM) PRINT BOTH SIDES SUPPORTED PAPER PRINT HELP GUIDE Explanation Provides instructions for clearing jams on the product. Retrieve job menu Use the RETRIEVE JOB menu to see a list of the paper (duplex printing). To display: Press the Home button , and then select the SHOW ME HOW menu. Provides instructions...
... message appears if no jobs are currently stored on the product. Use the control panel to additional help on both sides of stored jobs. 12 Chapter 2 Control panel menus ENWW Item CLEAR JAMS LOAD TRAYS LOAD SPECIAL MEDIA LOAD MEDIA 4 X 6 (10 X 15CM) PRINT BOTH SIDES SUPPORTED PAPER PRINT HELP GUIDE Explanation Provides instructions for clearing jams on the product. Retrieve job menu Use the RETRIEVE JOB menu to see a list of the paper (duplex printing). To display: Press the Home button , and then select the SHOW ME HOW menu. Provides instructions...
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... mode. and reports the page count. Prints the color-use statistics for different CMYK values. Use the samples as a guide for a complete list of pages and jobs processed, serial number, page counts, and maintenance information. Prints color samples for the printer. Use the samples as a guide for Tray 1. To display: Press the Home button , and then select the PAPER HANDLING menu. NOTE: If you have passed through the product; Setting Tray 1 to First mode. Menu item TRAY 1 SIZE TRAY 1 TYPE Value A list of available sizes appears. The default...
... mode. and reports the page count. Prints the color-use statistics for different CMYK values. Use the samples as a guide for a complete list of pages and jobs processed, serial number, page counts, and maintenance information. Prints color samples for the printer. Use the samples as a guide for Tray 1. To display: Press the Home button , and then select the PAPER HANDLING menu. NOTE: If you have passed through the product; Setting Tray 1 to First mode. Menu item TRAY 1 SIZE TRAY 1 TYPE Value A list of available sizes appears. The default...
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... the IP address, print a configuration page. To gain access to prevent potential problems. HP Proactive Support can view HP Easy Printer Care software when the product is equipped with the HP Embedded Web Server, which provides access to the product that helps optimize product use . You can update software, firmware, and HP printer drivers. When installed on page 152. The HP Embedded Web Server provides an interface to information about printing a configuration page, see Use the HP Embedded Web Server on a host server, a Windows client can use , control color costs...
... the IP address, print a configuration page. To gain access to prevent potential problems. HP Proactive Support can view HP Easy Printer Care software when the product is equipped with the HP Embedded Web Server, which provides access to the product that helps optimize product use . You can update software, firmware, and HP printer drivers. When installed on page 152. The HP Embedded Web Server provides an interface to information about printing a configuration page, see Use the HP Embedded Web Server on a host server, a Windows client can use , control color costs...
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... the appropriate control-panel button to print the job at any blank paper that is installed on the computer screen before replacing the output stack in Tray 1. 7. On the File menu, click the Print option. 2. You can print the requested number of copies of a job and then store a copy of a job and then print more copies. ● Personal Job: When you send a job to the product, and remove any time. Open the Layout menu. 4. Print on the optional hard disk. You...
... the appropriate control-panel button to print the job at any blank paper that is installed on the computer screen before replacing the output stack in Tray 1. 7. On the File menu, click the Print option. 2. You can print the requested number of copies of a job and then store a copy of a job and then print more copies. ● Personal Job: When you send a job to the product, and remove any time. Open the Layout menu. 4. Print on the optional hard disk. You...
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... is available from the Overview and Support tabs. Section Options Support tab Provides links to the factory defaults. It indicates product-alert conditions, such as duplexing, the available memory, and the available printing personalities. Settings tab ● Troubleshooting and Help: Provides links to tools that you can use to resolve problems, to online product support information, and to online HP experts. ● About: Provides general information...
... is available from the Overview and Support tabs. Section Options Support tab Provides links to the factory defaults. It indicates product-alert conditions, such as duplexing, the available memory, and the available printing personalities. Settings tab ● Troubleshooting and Help: Provides links to tools that you can use to resolve problems, to online product support information, and to online HP experts. ● About: Provides general information...
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... on the configuration page. Shows the total pages printed, the number of pages printed in conjunction with the system administrator before changing settings on the control-panel display. Network only. Used in color, and the number of pages the product has printed, grouped by size, type, and paper print path. Network only. The page also shows the type and size of print paper set of dynamic Web pages that can be used to diagnose some print quality problems. For more information, contact HP Support. Shows a list of the...
... on the configuration page. Shows the total pages printed, the number of pages printed in conjunction with the system administrator before changing settings on the control-panel display. Network only. Used in color, and the number of pages the product has printed, grouped by size, type, and paper print path. Network only. The page also shows the type and size of print paper set of dynamic Web pages that can be used to diagnose some print quality problems. For more information, contact HP Support. Shows a list of the...
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... address line of the window, click the Security menu. 4. In the Device Security Settings area, click the Configure . . . For products that help you keep the product secure, protect critical information on your network, and simplify the way you monitor and maintain the product. Open the HP Embedded Web Server by using the Networking tab in -depth information about security features. In the Device Password area, type the password...
... address line of the window, click the Security menu. 4. In the Device Security Settings area, click the Configure . . . For products that help you keep the product secure, protect critical information on your network, and simplify the way you monitor and maintain the product. Open the HP Embedded Web Server by using the Networking tab in -depth information about security features. In the Device Password area, type the password...
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... cables, and turn the product on. Enable memory Windows XP, Windows Server 2003, 1. Next to Automatic Configuration, select Update Now. 7. Expand the area for Installable Options. 7. Next to Automatic Configuration, select Update Now. 8. Right-click the product driver icon, and then select Properties. 5. The Update Now option overwrites any existing product configuration settings. 172 Chapter 9 Manage and maintain ENWW Click Printers and Faxes (using the default Start menu view) or click Printers (using...
... cables, and turn the product on. Enable memory Windows XP, Windows Server 2003, 1. Next to Automatic Configuration, select Update Now. 7. Expand the area for Installable Options. 7. Next to Automatic Configuration, select Update Now. 8. Right-click the product driver icon, and then select Properties. 5. The Update Now option overwrites any existing product configuration settings. 172 Chapter 9 Manage and maintain ENWW Click Printers and Faxes (using the default Start menu view) or click Printers (using...
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... software, choosing the network installation this time. Press the up arrow or down arrow / to step 5. Follow the instructions on the printed page. 5. Discard the printed page. Clean the paper path 1. If the product has automatic two-sided printing, go to highlight the CONFIGURE DEVICE menu, and then press the OK button. 3. The cleaning process takes several minutes. 6. Clean the product Over time, particles of these problems. Clean the paper path and print-cartridge...
... software, choosing the network installation this time. Press the up arrow or down arrow / to step 5. Follow the instructions on the printed page. 5. Discard the printed page. Clean the paper path 1. If the product has automatic two-sided printing, go to highlight the CONFIGURE DEVICE menu, and then press the OK button. 3. The cleaning process takes several minutes. 6. Clean the product Over time, particles of these problems. Clean the paper path and print-cartridge...
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... then turn the then on . This error can be caused by corrupted print jobs, software applications issues, nonproduct specific printer drivers, poor-quality USB or network cables, bad network connections or incorrect configurations, invalid firmware operations, or unsupported accessories. 1. See Customer support on page 177. 3. If the error returns, check the following items: ◦ The error might be caused by a network connectivity problem, such as a bad interface cable, a bad USB port, or an invalid network configuration setting. ◦ The error might help resolve...
... then turn the then on . This error can be caused by corrupted print jobs, software applications issues, nonproduct specific printer drivers, poor-quality USB or network cables, bad network connections or incorrect configurations, invalid firmware operations, or unsupported accessories. 1. See Customer support on page 177. 3. If the error returns, check the following items: ◦ The error might be caused by a network connectivity problem, such as a bad interface cable, a bad USB port, or an invalid network configuration setting. ◦ The error might help resolve...
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... determine the paper size for a different product. Or, change the manual-feed prompt setting to ALWAYS. Load paper in the software program. Paper does not feed automatically Paper does not feed automatically Cause Solution Manual feed is empty. Print a configuration page or use other trays if no media is loaded in the tray are not against the paper. Select the correct tray for the print job using a driver for which the tray is not loaded. Print a configuration page or use another tray. The correct size paper is configured. You...
... determine the paper size for a different product. Or, change the manual-feed prompt setting to ALWAYS. Load paper in the software program. Paper does not feed automatically Paper does not feed automatically Cause Solution Manual feed is empty. Print a configuration page or use other trays if no media is loaded in the tray are not against the paper. Select the correct tray for the print job using a driver for which the tray is not loaded. Print a configuration page or use another tray. The correct size paper is configured. You...
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... displays round-trip times, which indicates that it is working correctly by connecting it if necessary. Replace the cable if necessary. ● Verify that the cable is listed on the hub. Solve network problems Check the following items to verify that the amber activity light and the green link-status light are all configured for the product on page 68. 228 Chapter 10 Solve problems ENWW See Connect...
... displays round-trip times, which indicates that it is working correctly by connecting it if necessary. Replace the cable if necessary. ● Verify that the cable is listed on the hub. Solve network problems Check the following items to verify that the amber activity light and the green link-status light are all configured for the product on page 68. 228 Chapter 10 Solve problems ENWW See Connect...
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... software problems Problem Solution A printer driver for the software port. An error message was displayed during the software installation Reinstall the product software. Click Printers and Faxes (using the default Start menu view) or click Printers (using the correct IP address. Windows 7 7. ENWW Product software problems 229 NOTE: Close any applications that are not the same, delete the driver, and reinstall the driver using the Classic Start menu view). 4. Click the Ports tab, and then click Configure Port. 5. If necessary, free up...
... software problems Problem Solution A printer driver for the software port. An error message was displayed during the software installation Reinstall the product software. Click Printers and Faxes (using the default Start menu view) or click Printers (using the correct IP address. Windows 7 7. ENWW Product software problems 229 NOTE: Close any applications that are not the same, delete the driver, and reinstall the driver using the Classic Start menu view). 4. Click the Ports tab, and then click Configure Port. 5. If necessary, free up...
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... ordering 236 part numbers 237 acoustic specifications 248 address, printer Macintosh, troubleshooting 231 alerts, e-mail 58 anticounterfeit supplies 162 Attention light locating 10 automatic paper sensing 98 B batteries included 253 bins, output capacity 4, 86 locating 7 blank pages troubleshooting 227 booklets creating (Windows) 123 both sides, printing on Show Me How menu 12 turning on (Mac) 58 browser requirements HP embedded Web Server 152 buffer overflow errors 184 business graphics printing 135 ENWW buttons, control panel locating 10 C cable, USB part number 238 troubleshooting 227...
... ordering 236 part numbers 237 acoustic specifications 248 address, printer Macintosh, troubleshooting 231 alerts, e-mail 58 anticounterfeit supplies 162 Attention light locating 10 automatic paper sensing 98 B batteries included 253 bins, output capacity 4, 86 locating 7 blank pages troubleshooting 227 booklets creating (Windows) 123 both sides, printing on Show Me How menu 12 turning on (Mac) 58 browser requirements HP embedded Web Server 152 buffer overflow errors 184 business graphics printing 135 ENWW buttons, control panel locating 10 C cable, USB part number 238 troubleshooting 227...
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... different paper (Windows) 115 covers, locating 7 custom print settings (Windows) 105 custom-size paper settings Macintosh 60 customer support HP embedded Web Server links 154 HP Printer Utility pages 58 online 153 D Data light locating 10 date, setting 160 Declaration of Conformity 255 default gateway, setting 71 defects, repeating 224 deleting stored jobs 130 device discovery 69 device status Macintosh Services tab 63 DHCP 33 diagnostics networks 36 diagnostics menu 40 DIMMs verifying installation 173 DIMMs (dual inline memory modules) installing 169 part numbers...
... different paper (Windows) 115 covers, locating 7 custom print settings (Windows) 105 custom-size paper settings Macintosh 60 customer support HP embedded Web Server links 154 HP Printer Utility pages 58 online 153 D Data light locating 10 date, setting 160 Declaration of Conformity 255 default gateway, setting 71 defects, repeating 224 deleting stored jobs 130 device discovery 69 device status Macintosh Services tab 63 DHCP 33 diagnostics networks 36 diagnostics menu 40 DIMMs verifying installation 173 DIMMs (dual inline memory modules) installing 169 part numbers...
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last page printing on different paper (Windows) 115 letterhead printing (Windows) 110 license, software 243 lights control panel 10 link speed settings 38, 77 Linux software 53 loading loading small size 95 Show Me How menu 12 Tray 1 90 Tray 2 92, 93, 95 Tray 3, 4, and 5 92, 93 loading paper 90 lower right door jams 184 M Mac changing paper types and sizes 82 driver settings 57, 60 installing software 67, 72 removing software 56 software 58 supported operating systems 56 Macintosh HP Printer Utility 58 problems, troubleshooting 231 resize documents 60 support 246 USB card, troubleshooting 232...
last page printing on different paper (Windows) 115 letterhead printing (Windows) 110 license, software 243 lights control panel 10 link speed settings 38, 77 Linux software 53 loading loading small size 95 Show Me How menu 12 Tray 1 90 Tray 2 92, 93, 95 Tray 3, 4, and 5 92, 93 loading paper 90 lower right door jams 184 M Mac changing paper types and sizes 82 driver settings 57, 60 installing software 67, 72 removing software 56 software 58 supported operating systems 56 Macintosh HP Printer Utility 58 problems, troubleshooting 231 resize documents 60 support 246 USB card, troubleshooting 232...
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... print cartridges error messages 193 Macintosh status 63 memory tags 163 non-HP 162 ordering through HP embedded Web Server 154 part numbers 237 printing at estimated end of life 162 recycling 251 replacing 162 storage 162 warranty 241 print jobs storing permanent copies (Windows) 131 storing permanent private copies (Windows) 132 storing temporarily (Windows) 131 storing temporary copies (Windows) 131 print media loading in Tray 1 90 print quality improving (Windows) 109 troubleshooting 223 print server card installing 174 print tasks 101 printer drivers (Mac) changing settings 57 settings...
... print cartridges error messages 193 Macintosh status 63 memory tags 163 non-HP 162 ordering through HP embedded Web Server 154 part numbers 237 printing at estimated end of life 162 recycling 251 replacing 162 storage 162 warranty 241 print jobs storing permanent copies (Windows) 131 storing permanent private copies (Windows) 132 storing temporarily (Windows) 131 storing temporary copies (Windows) 131 print media loading in Tray 1 90 print quality improving (Windows) 109 troubleshooting 223 print server card installing 174 print tasks 101 printer drivers (Mac) changing settings 57 settings...
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... Solaris software 53 solving direct-connect problems 228 network problems 228 special media guidelines 80 special paper guidelines 80 printing (Windows) 112 specifications electrical and acoustic 248 features 4 operating environment 248 speed specifications 4 sRGB settings 145 standard output bin capacity 4 status HP Easy Printer Care 149 HP Embedded Web Server 59 HP Utility, Macintosh 58 Macintosh services tab 63 messages, types of 183 Stop button 10 stopping print jobs 102 storage, job Macintosh settings 58, 62 modes available 128 setting options (Windows) 131 stored jobs creating (Windows...
... Solaris software 53 solving direct-connect problems 228 network problems 228 special media guidelines 80 special paper guidelines 80 printing (Windows) 112 specifications electrical and acoustic 248 features 4 operating environment 248 speed specifications 4 sRGB settings 145 standard output bin capacity 4 status HP Easy Printer Care 149 HP Embedded Web Server 59 HP Utility, Macintosh 58 Macintosh services tab 63 messages, types of 183 Stop button 10 stopping print jobs 102 storage, job Macintosh settings 58, 62 modes available 128 setting options (Windows) 131 stored jobs creating (Windows...
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... How menu 12 trays, status HP Easy Printer Care 149 troubleshooting blank pages 227 checklist 180 control panel messages, numerical 173 direct-connect problems 228 duplexing 222 EPS files 232 error messages, alphabetical list 183 error messages, numerical list 183 Macintosh problems 231 network problems 228 pages not printing 227 pages printing slowly 227 paper handling problems 218 quality 223 repeating defects 224 Show Me How menu 12 transparencies 220 USB cables 227 TrueType fonts included 5 two-sided printing settings (Windows) 120 Show Me How menu 12 turning on (Mac) 58...
... How menu 12 trays, status HP Easy Printer Care 149 troubleshooting blank pages 227 checklist 180 control panel messages, numerical 173 direct-connect problems 228 duplexing 222 EPS files 232 error messages, alphabetical list 183 error messages, numerical list 183 Macintosh problems 231 network problems 228 pages not printing 227 pages printing slowly 227 paper handling problems 218 quality 223 repeating defects 224 Show Me How menu 12 transparencies 220 USB cables 227 TrueType fonts included 5 two-sided printing settings (Windows) 120 Show Me How menu 12 turning on (Mac) 58...