HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
Page 8
... Continue feature 38 Replace Supplies feature 39 To set the Replace Supplies feature 39 Jam Recovery feature ...39 To set the Jam Recovery feature 39 Language feature ...40 To select a language 40 Using the printer control panel in shared environments 41 3 I/O configuration USB configuration ...44 Connecting the... the printer control panel 45 Setting an IP address 45 Setting the subnet mask 45 Setting the default gateway 46 Disabling network protocols (optional 46 To disable IPX/SPX 47 To disable AppleTalk 47 To disable DLC/LLC 47 Enhanced I/O (EIO) configuration 48 HP Jetdirect ...
... Continue feature 38 Replace Supplies feature 39 To set the Replace Supplies feature 39 Jam Recovery feature ...39 To set the Jam Recovery feature 39 Language feature ...40 To select a language 40 Using the printer control panel in shared environments 41 3 I/O configuration USB configuration ...44 Connecting the... the printer control panel 45 Setting an IP address 45 Setting the subnet mask 45 Setting the default gateway 46 Disabling network protocols (optional 46 To disable IPX/SPX 47 To disable AppleTalk 47 To disable DLC/LLC 47 Enhanced I/O (EIO) configuration 48 HP Jetdirect ...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
Page 11
... 110 HP fraud hotline and Web site 110 Replacing supplies and parts ...111 Supply replacement guidelines 111 Changing print cartridges 111 To change the print cartridge 112 Cleaning the printer ...115 To clean the printer using the printer control panel...panel messages ...120 Jams ...136 Jam recovery ...136 Common causes of jams ...138 Clearing jams ...139 Paper-handling problems ...149 Troubleshooting-information pages 154 Printer response problems ...155 Printer control-panel problems ...158 Color-printing problems ...159 Incorrect printer output ...161 Printer output problems 161...
... 110 HP fraud hotline and Web site 110 Replacing supplies and parts ...111 Supply replacement guidelines 111 Changing print cartridges 111 To change the print cartridge 112 Cleaning the printer ...115 To clean the printer using the printer control panel...panel messages ...120 Jams ...136 Jam recovery ...136 Common causes of jams ...138 Clearing jams ...139 Paper-handling problems ...149 Troubleshooting-information pages 154 Printer response problems ...155 Printer control-panel problems ...158 Color-printing problems ...159 Incorrect printer output ...161 Printer output problems 161...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
Page 28
..., see Supplies and accessories. 2 Use only transparencies that are designed for use with HP Color LaserJet printers. For ordering information, see Supplies and accessories. 2 Use only transparencies that are designed for use the correct media-type setting...HP Color LaserJet printers. For more information, see Print Quality sub-menu. 14 Chapter 1 Printer basics ENWW Always use with a weight between 60 g/m2 to 176 g/m2 (16 to 250 (Sheffield). Print-media specifications For optimum results, HP recommends using lighter or heavier media could impact the paper-jam...
..., see Supplies and accessories. 2 Use only transparencies that are designed for use with HP Color LaserJet printers. For ordering information, see Supplies and accessories. 2 Use only transparencies that are designed for use the correct media-type setting...HP Color LaserJet printers. For more information, see Print Quality sub-menu. 14 Chapter 1 Printer basics ENWW Always use with a weight between 60 g/m2 to 176 g/m2 (16 to 250 (Sheffield). Print-media specifications For optimum results, HP recommends using lighter or heavier media could impact the paper-jam...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
Page 42
...for general printer configuration, such as date/time, printer personality (language), and jam recovery. OFF 1 HOUR 4 HOURS 1 DAY 1 WEEK AUTO OFF DISABLE COLOR ENABLE COLOR COLOR IF ALLOWED AUTO MOSTLY COLOR PAGES ...HP Color LaserJet 3000 and 3800 Series printers only) JOB HELD TIMEOUT (HP Color LaserJet 3000 and 3800 Series printers only) SHOW ADDRESS RESTRICT COLOR USE (HP Color LaserJet 3000 and 3800 Series printers only) COLOR/BLACK MIX Values DATE DATE FORMAT TIME TIME FORMAT 1-100 Description Sets the time and date on the printer before it is connected to the printer. Menu item 3600n...
...for general printer configuration, such as date/time, printer personality (language), and jam recovery. OFF 1 HOUR 4 HOURS 1 DAY 1 WEEK AUTO OFF DISABLE COLOR ENABLE COLOR COLOR IF ALLOWED AUTO MOSTLY COLOR PAGES ...HP Color LaserJet 3000 and 3800 Series printers only) JOB HELD TIMEOUT (HP Color LaserJet 3000 and 3800 Series printers only) SHOW ADDRESS RESTRICT COLOR USE (HP Color LaserJet 3000 and 3800 Series printers only) COLOR/BLACK MIX Values DATE DATE FORMAT TIME TIME FORMAT 1-100 Description Sets the time and date on the printer before it is connected to the printer. Menu item 3600n...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
Page 44
... printing using black toner only. Menu item OPTIMUM SPEED/ENERGY USAGE (HP Color LaserJet 3000 and 3800 Series printers only) DISPLAY BRIGHTNESS PERSONALITY (HP Color LaserJet 3000 and 3800 Series printers only) CLEARABLE WARNINGS (HP Color LaserJet 3000 and 3800 Series printers only) AUTO CONTINUE REPLACE SUPPLIES ORDER AT COLOR SUPPLY OUT JAM RECOVERY Values FASTER FIRST PAGE SAVE ENERGY 1-10 AUTO PCL PDF...
... printing using black toner only. Menu item OPTIMUM SPEED/ENERGY USAGE (HP Color LaserJet 3000 and 3800 Series printers only) DISPLAY BRIGHTNESS PERSONALITY (HP Color LaserJet 3000 and 3800 Series printers only) CLEARABLE WARNINGS (HP Color LaserJet 3000 and 3800 Series printers only) AUTO CONTINUE REPLACE SUPPLIES ORDER AT COLOR SUPPLY OUT JAM RECOVERY Values FASTER FIRST PAGE SAVE ENERGY 1-10 AUTO PCL PDF...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
Page 47
... parts independently to test the paper-path sensors and switches for correct operation. Stopping the printer in mid-print cycle causes a jam that help identify and solve problems with the printer. ENWW Diagnostics menu 33 PAGE DISABLE Prints with one or more accurately by stopping the... printer in the printer event log, starting with the most recent. Only a service representative should perform this...
... parts independently to test the paper-path sensors and switches for correct operation. Stopping the printer in mid-print cycle causes a jam that help identify and solve problems with the printer. ENWW Diagnostics menu 33 PAGE DISABLE Prints with one or more accurately by stopping the... printer in the printer event log, starting with the most recent. Only a service representative should perform this...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
Page 48
...server. The computer shows the same information as tray size and type, sleep delay time, printer personality (language), and jam recovery. If you select AUTO (the default value), the printer might not flip pages in the tray immediately after the tray has been loaded. If you...SIZE/TYPE PROMPT. Select DISABLED to allow the printer to pull from a second tray if the specified tray is empty or contains a different media type or size. ● MANUALLY FEED PROMPT: If you select ENABLED (the default value), the printer uses HP's paperselection process. Press to select USE REQUESTED ...
...server. The computer shows the same information as tray size and type, sleep delay time, printer personality (language), and jam recovery. If you select AUTO (the default value), the printer might not flip pages in the tray immediately after the tray has been loaded. If you...SIZE/TYPE PROMPT. Select DISABLED to allow the printer to pull from a second tray if the specified tray is empty or contains a different media type or size. ● MANUALLY FEED PROMPT: If you select ENABLED (the default value), the printer uses HP's paperselection process. Press to select USE REQUESTED ...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
Page 53
... the Ready state. Press Menu to return to set the Jam Recovery feature 1. AUTO is the default value. ● AUTO: The printer automatically turns jam recovery on when sufficient memory is low. ENWW Changing printer control-panel configuration settings 39 This might cause overall printer performance to highlight CONFIGURE DEVICE, and then press . 3. Press to...
... the Ready state. Press Menu to return to set the Jam Recovery feature 1. AUTO is the default value. ● AUTO: The printer automatically turns jam recovery on when sufficient memory is low. ENWW Changing printer control-panel configuration settings 39 This might cause overall printer performance to highlight CONFIGURE DEVICE, and then press . 3. Press to...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
Page 66
Select Manuals. This can result from abnormal characteristics of jams. ● Do not use paper that is made with this chapter or the HP LaserJet Printer Family Print Media Specification Guide and still not print satisfactorily. Using paper that does not meet ...that does not conform to www.hp.com/support/clj3000 for the HP Color LaserJet 3000 Series printer, www.hp.com/support/clj3600 for the HP Color LaserJet 3600 Series printer, or www.hp.com/support/clj3800 for 0.1 second. Paper to the printer: ● Do not use paper with HP Color LaserJet printers. ● Do not use ...
Select Manuals. This can result from abnormal characteristics of jams. ● Do not use paper that is made with this chapter or the HP LaserJet Printer Family Print Media Specification Guide and still not print satisfactorily. Using paper that does not meet ...that does not conform to www.hp.com/support/clj3000 for the HP Color LaserJet 3000 Series printer, www.hp.com/support/clj3600 for the HP Color LaserJet 3600 Series printer, or www.hp.com/support/clj3800 for 0.1 second. Paper to the printer: ● Do not use paper with HP Color LaserJet printers. ● Do not use ...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
Page 71
NOTE If printing on special media, such as envelopes, use tray 1. ENWW Configuring trays 57 Slide the output bin extension out from tray 1 for more information. 2. Open tray 1. Slide out the tray extender and, if necessary, open the additional tray extender. Loading paper into tray 1 CAUTION Avoid adding print media to tray 1 while the printer is printing, or jams can occur. 1. See Printing envelopes from the bin. 3.
NOTE If printing on special media, such as envelopes, use tray 1. ENWW Configuring trays 57 Slide the output bin extension out from tray 1 for more information. 2. Open tray 1. Slide out the tray extender and, if necessary, open the additional tray extender. Loading paper into tray 1 CAUTION Avoid adding print media to tray 1 while the printer is printing, or jams can occur. 1. See Printing envelopes from the bin. 3.
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
Page 72
...). Slide the width guides slightly wider than the print media. 5. Place print media into the tray with the side to finish printing before the printer finishes can cause jams. 58 Chapter 4 Printing tasks ENWW Make sure that the media fits under the tabs on both sides without bending it. NOTE If you...
...). Slide the width guides slightly wider than the print media. 5. Place print media into the tray with the side to finish printing before the printer finishes can cause jams. 58 Chapter 4 Printing tasks ENWW Make sure that the media fits under the tabs on both sides without bending it. NOTE If you...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
Page 73
Printing performance depends on both sides of an envelope. To avoid jams and possible printer damage, never try to 10 envelopes can severely damage the printer. To load envelopes into tray 1 1. In the software, set margins at least 15 mm (0.6 in the tray. Slide out the tray...envelopes that they are flat, undamaged, and not stuck together. Before you load envelopes, make sure that contain pressure-sensitive adhesive. To avoid jams, do not remove or insert envelopes during printing. Open tray 1. 2. Up to print on the construction of the envelope. CAUTION Envelopes that...
Printing performance depends on both sides of an envelope. To avoid jams and possible printer damage, never try to 10 envelopes can severely damage the printer. To load envelopes into tray 1 1. In the software, set margins at least 15 mm (0.6 in the tray. Slide out the tray...envelopes that they are flat, undamaged, and not stuck together. Before you load envelopes, make sure that contain pressure-sensitive adhesive. To avoid jams, do not remove or insert envelopes during printing. Open tray 1. 2. Up to print on the construction of the envelope. CAUTION Envelopes that...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
Page 75
...in) 102 mm (4.0 in) Top margin 15 mm (0.6 in) 51 mm (2.0 in) Printing from tray 3 cannot feed into the printer. Loading tray 2 CAUTION To avoid jams, never open or remove a tray during printing. 1. If your software does not automatically format an envelope, specify Landscape for return and ...panel CONFIGURE DEVICE menu. If either tray 2 or tray 3 is installed, the printer detects it and lists tray 3 as a choice in the table that follows to jam. ENWW Configuring trays 61 NOTE For envelopes of the printer and remove any media. Tray 2 and tray 3 adjust for tray 3 passes ...
...in) 102 mm (4.0 in) Top margin 15 mm (0.6 in) 51 mm (2.0 in) Printing from tray 3 cannot feed into the printer. Loading tray 2 CAUTION To avoid jams, never open or remove a tray during printing. 1. If your software does not automatically format an envelope, specify Landscape for return and ...panel CONFIGURE DEVICE menu. If either tray 2 or tray 3 is installed, the printer detects it and lists tray 3 as a choice in the table that follows to jam. ENWW Configuring trays 61 NOTE For envelopes of the printer and remove any media. Tray 2 and tray 3 adjust for tray 3 passes ...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
Page 91
...' adhesive material can tolerate temperatures of 190° C (374° F) for 0.1 second. ● Verify that there is important to return the printer back to printer components. ● Do not re-feed a sheet of labels. ● Verify that labels lie flat. ● Do not use labels that are ... to the specific envelope size. NOTE In high humidity environments, envelopes should be loaded face-down . ENWW Printing on envelopes and to help prevent printer jams: ● Do not load more than 10 envelopes into tray 1. ● The weight rating of envelopes should not exceed 90 g/m2 (24...
...' adhesive material can tolerate temperatures of 190° C (374° F) for 0.1 second. ● Verify that there is important to return the printer back to printer components. ● Do not re-feed a sheet of labels. ● Verify that labels lie flat. ● Do not use labels that are ... to the specific envelope size. NOTE In high humidity environments, envelopes should be loaded face-down . ENWW Printing on envelopes and to help prevent printer jams: ● Do not load more than 10 envelopes into tray 1. ● The weight rating of envelopes should not exceed 90 g/m2 (24...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
Page 92
... preprinted paper, verify that is configured for optimum printing results. ● Handle HP LaserJet Tough paper using the edges. Recycled paper This printer supports the use paper that is dry. Hewlett-Packard recommends that recycled paper contain...HP LaserJet Tough paper can come off of the tray. During the fusing process, wet ink can cause print quality problems. ● In either the software application or the printer driver, select Tough Paper as HP Cover Stock, can cause misfeeds, paper jams, reduced print quality, and excessive mechanical wear. See the HP LaserJet Printer...
... preprinted paper, verify that is configured for optimum printing results. ● Handle HP LaserJet Tough paper using the edges. Recycled paper This printer supports the use paper that is dry. Hewlett-Packard recommends that recycled paper contain...HP LaserJet Tough paper can come off of the tray. During the fusing process, wet ink can cause print quality problems. ● In either the software application or the printer driver, select Tough Paper as HP Cover Stock, can cause misfeeds, paper jams, reduced print quality, and excessive mechanical wear. See the HP LaserJet Printer...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
Page 93
...printer to print on the first side of the page. NOTE When duplexing, the printer... prints on both sides of the tray. ENWW Using 2-sided (duplex) printing 79 The printer...software program or in the printer driver as well in the printer driver software, including page...HP Color LaserJet 3000dn, 3000dtn, 3600dn, 3800dn, and 3800dtn printers. Pulling a page from the bin while the printer...is available for 1-sided printing. If the printer is configured for 2-sided printing. (For ...printer driver is not equipped with the top edge at the back of the paper. The printer...
...printer to print on the first side of the page. NOTE When duplexing, the printer... prints on both sides of the tray. ENWW Using 2-sided (duplex) printing 79 The printer...software program or in the printer driver as well in the printer driver software, including page...HP Color LaserJet 3000dn, 3000dtn, 3600dn, 3800dn, and 3800dtn printers. Pulling a page from the bin while the printer...is available for 1-sided printing. If the printer is configured for 2-sided printing. (For ...printer driver is not equipped with the top edge at the back of the paper. The printer...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
Page 94
...on the long edge for pages in your printer does not support automatic 2-sided printing, go to the printer and reinsert the paper manually after the first side has printed. Press Menu to return to the printer can cause jams and should not be configured correctly. Whenever ...possible, change to select PRINTING. 4. To select 2-sided printing from the printer driver, the driver must be used for 2-sided printing in portrait ...
...on the long edge for pages in your printer does not support automatic 2-sided printing, go to the printer and reinsert the paper manually after the first side has printed. Press Menu to return to the printer can cause jams and should not be configured correctly. Whenever ...possible, change to select PRINTING. 4. To select 2-sided printing from the printer driver, the driver must be used for 2-sided printing in portrait ...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
Page 104
... and how to set them up . The alerts take the form of problems with the printer. See the HP Web Jetadmin Help system for details on the HP Color LaserJet 3600 Series printer. You can use HP Web Jetadmin or the embedded Web server to configure the system to monitor ● The... Information location See HP Web Jetadmin for general information about the embedded Web server. You can configure the following: ● The printer(s) you want to alert you of e-mail messages to the e-mail account(s) that you want to receive (for example, alerts for paper jams, paper out, supplies...
... and how to set them up . The alerts take the form of problems with the printer. See the HP Web Jetadmin Help system for details on the HP Color LaserJet 3600 Series printer. You can use HP Web Jetadmin or the embedded Web server to configure the system to monitor ● The... Information location See HP Web Jetadmin for general information about the embedded Web server. You can configure the following: ● The printer(s) you want to alert you of e-mail messages to the e-mail account(s) that you want to receive (for example, alerts for paper jams, paper out, supplies...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
Page 140
...printer jammed or detected misplaced No action necessary. Close the top cover and front door. Creating...CLEANING PAGE The printer is paused. The printer is generating a cleaning page. The printer returns to the SERVICE menu. Replace this printer. INCORRECT CARTRIDGE alternates with This genuine HP...control panel, and the event log is processing the cleaning page. GENUINE HP SUPPLIES DESIGNED FOR alternates with A color cartridge is not supported. Contact the network administrator. The printer is waiting for more print cartridges are installed in an incorrect slot....
...printer jammed or detected misplaced No action necessary. Close the top cover and front door. Creating...CLEANING PAGE The printer is paused. The printer is generating a cleaning page. The printer returns to the SERVICE menu. Replace this printer. INCORRECT CARTRIDGE alternates with This genuine HP...control panel, and the event log is processing the cleaning page. GENUINE HP SUPPLIES DESIGNED FOR alternates with A color cartridge is not supported. Contact the network administrator. The printer is waiting for more print cartridges are installed in an incorrect slot....
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
Page 158
Press the fuser down until it . Open the front door. Jam inside the front door 1. Close the top cover and then turn on the latches, and then push both sides of the fuser into place. 8. Hold the fuser with your thumbs on the printer. NOTE If the sheet tears, make sure that all fragments are removed before resuming printing. 144 Chapter 8 Problem solving ENWW CAUTION Do not place anything on the left side of the transfer unit or the contacts on the transfer unit. Do not touch the top of it clicks into the printer. 7.
Press the fuser down until it . Open the front door. Jam inside the front door 1. Close the top cover and then turn on the latches, and then push both sides of the fuser into place. 8. Hold the fuser with your thumbs on the printer. NOTE If the sheet tears, make sure that all fragments are removed before resuming printing. 144 Chapter 8 Problem solving ENWW CAUTION Do not place anything on the left side of the transfer unit or the contacts on the transfer unit. Do not touch the top of it clicks into the printer. 7.