HP Universal Print Driver for Windows, Version 4.1 - Technical Frequently Asked Questions (FAQ)
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... crashes after printing. • In Microsoft PowerPoint, there's a problem with Universal Print Driver Managed Printer List definitions. Drivers unloading Active Directory services. Active Directory issues • Spooler crashing - No. SNMPv3 is used with Universal Print Driver 4.4.2 Job storage/secure printing issues • The HP Color LaserJet 5550 does not use the client's username as default...
... crashes after printing. • In Microsoft PowerPoint, there's a problem with Universal Print Driver Managed Printer List definitions. Drivers unloading Active Directory services. Active Directory issues • Spooler crashing - No. SNMPv3 is used with Universal Print Driver 4.4.2 Job storage/secure printing issues • The HP Color LaserJet 5550 does not use the client's username as default...
HP Printers - Supported Citrix Presentation Server environments
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... Apps, version 11.x HP LaserJet 3020 HP Universal, PCL, PS printers & 32-bit/64-bit drivers HP Officejet Pro K5400 HP Officejet Pro L7680 All-in-One HP Deskjet 5440 HP Business Inkjet 1100 HP Officejet 720 HP LaserJet 3200 HP LaserJet 4000 HP Designjet 4000 PostScript HP Color LaserJet 3000 Testing methodology for ...were available at time of this document. Printers were connected to both client and server systems, and as stand-alone network printers using parallel cables and USB cables. Throughout the testing, no problems were encountered when running Citrix test cases with...
... Apps, version 11.x HP LaserJet 3020 HP Universal, PCL, PS printers & 32-bit/64-bit drivers HP Officejet Pro K5400 HP Officejet Pro L7680 All-in-One HP Deskjet 5440 HP Business Inkjet 1100 HP Officejet 720 HP LaserJet 3200 HP LaserJet 4000 HP Designjet 4000 PostScript HP Color LaserJet 3000 Testing methodology for ...were available at time of this document. Printers were connected to both client and server systems, and as stand-alone network printers using parallel cables and USB cables. Throughout the testing, no problems were encountered when running Citrix test cases with...
HP Printers - Supported Citrix Presentation Server environments
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... client printers that particular HP driver. The printer was verified. There were no issues with client printers. Printer model tested HP Deskjet D2360 HP Officejet Pro K5400 Driver version tested HP Deskjet D2300 Series (60.61.243.0) HP Officejet Pro K5400 Series (60.62.241.0) HP LaserJet 3020 HP Officejet Pro L7680 All-in-One HP LaserJet 3020 PCL 5e (60.5.72.21) & HP LaserJet 3020...
... client printers that particular HP driver. The printer was verified. There were no issues with client printers. Printer model tested HP Deskjet D2360 HP Officejet Pro K5400 Driver version tested HP Deskjet D2300 Series (60.61.243.0) HP Officejet Pro K5400 Series (60.62.241.0) HP LaserJet 3020 HP Officejet Pro L7680 All-in-One HP LaserJet 3020 PCL 5e (60.5.72.21) & HP LaserJet 3020...
HP Printers - Supported Citrix Presentation Server environments
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Printer model tested HP Color LaserJet 4600 HP Business Inkjet 2300 HP Deskjet 5440 Driver version tested HP Color LaserJet 4600 PS (61.53.25.9) & HP Color LaserJet 4600 PCL5 (61.53.25.9) HP Business Inkjet 2300 PCL5 (61.53.25.9) HP Deskjet 5400 Series (61.53.25.9) Known issues with Citrix XenApp™ Server 5. the ... basic summary of the feature and what it does. Throughout the testing, no problems were encountered when running Citrix test cases with the HP Scanners/All-in-One devices and drivers listed for HP All-in-One devices Scanners/All-in -One drivers used - Note on Scanner...
Printer model tested HP Color LaserJet 4600 HP Business Inkjet 2300 HP Deskjet 5440 Driver version tested HP Color LaserJet 4600 PS (61.53.25.9) & HP Color LaserJet 4600 PCL5 (61.53.25.9) HP Business Inkjet 2300 PCL5 (61.53.25.9) HP Deskjet 5400 Series (61.53.25.9) Known issues with Citrix XenApp™ Server 5. the ... basic summary of the feature and what it does. Throughout the testing, no problems were encountered when running Citrix test cases with the HP Scanners/All-in-One devices and drivers listed for HP All-in-One devices Scanners/All-in -One drivers used - Note on Scanner...
HP Jetdirect Print Server Administrator's Guide
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... an HP Jetdirect Configuration Page 68 Procedure 3: Resolving Printer Display Error Messages 69 Procedure 4: Resolving Printer Communication Problems with the Network 70 7 HP Jetdirect Configuration Page Status Field Error Messages ...73 Configuration Page Format ...73 Configuration Page Messages ...75 HP Jetdirect ... ...59 Configuration Page ...59 Other Links ...59 Help ...59 Support ...59 HP Home ...60 HP Web Jetadmin ...60 5 Security Features Using Security Features ...62 6 Troubleshooting the HP Jetdirect Print Server Resetting to Factory Defaults ...65 Disabling the Embedded LAN ...66...
... an HP Jetdirect Configuration Page 68 Procedure 3: Resolving Printer Display Error Messages 69 Procedure 4: Resolving Printer Communication Problems with the Network 70 7 HP Jetdirect Configuration Page Status Field Error Messages ...73 Configuration Page Format ...73 Configuration Page Messages ...75 HP Jetdirect ... ...59 Configuration Page ...59 Other Links ...59 Help ...59 Support ...59 HP Home ...60 HP Web Jetadmin ...60 5 Security Features Using Security Features ...62 6 Troubleshooting the HP Jetdirect Print Server Resetting to Factory Defaults ...65 Disabling the Embedded LAN ...66...
HP Jetdirect Print Server Administrator's Guide
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... printers be used with any requester. NOTE DHCP services must be located in the /etc directory. This section describes how to configure extended parameters. For specific information or for its DHCP implementations, HP recommends that you have a DHCP server on your network, the HP Jetdirect... on UNIX systems, see the bootpd man page. NOTE To avoid problems resulting from IP addresses that change, HP recommends that the HP Jetdirect print server uses. UNIX Systems For more information on , the HP Jetdirect print server automatically sends a BOOTP or DHCP request for additional ...
... printers be used with any requester. NOTE DHCP services must be located in the /etc directory. This section describes how to configure extended parameters. For specific information or for its DHCP implementations, HP recommends that you have a DHCP server on your network, the HP Jetdirect... on UNIX systems, see the bootpd man page. NOTE To avoid problems resulting from IP addresses that change, HP recommends that the HP Jetdirect print server uses. UNIX Systems For more information on , the HP Jetdirect print server automatically sends a BOOTP or DHCP request for additional ...
HP Jetdirect Print Server Administrator's Guide
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... example, Novell NetWare utilities, TCP/IP utilities, or network printer management applications such as HP Web Jetadmin) NOTE For frequently asked questions on the printer. After a cold reset, users may need the following : ■ Printer problems ■ HP Jetdirect print server problems ■ Network-related problems To troubleshoot your HP Jetdirect print server, you may be reset to factory...
... example, Novell NetWare utilities, TCP/IP utilities, or network printer management applications such as HP Web Jetadmin) NOTE For frequently asked questions on the printer. After a cold reset, users may need the following : ■ Printer problems ■ HP Jetdirect print server problems ■ Network-related problems To troubleshoot your HP Jetdirect print server, you may be reset to factory...
HP Jetdirect Print Server Administrator's Guide
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Figure 6-1 Assessing the Problem ENWW General Troubleshooting 67 YES Is the printer communicating with the network? General Troubleshooting Troubleshooting Chart - NO See Procedure 3 YES Does an "I/O Card Ready" message appear on See Chapter 7 the config NO page? YES See Procedure 4 NO If the problem persists, see your network documentation. YES See Procedure 2 NO Does the printer control panel display a "READY" message? Assessing the Problem Is the Printer On and Online? See Procedure 1 NO YES Can you print a Configuration Page?
Figure 6-1 Assessing the Problem ENWW General Troubleshooting 67 YES Is the printer communicating with the network? General Troubleshooting Troubleshooting Chart - NO See Procedure 3 YES Does an "I/O Card Ready" message appear on See Chapter 7 the config NO page? YES See Procedure 4 NO If the problem persists, see your network documentation. YES See Procedure 2 NO Does the printer control panel display a "READY" message? Assessing the Problem Is the Printer On and Online? See Procedure 1 NO YES Can you print a Configuration Page?
HP Jetdirect Print Server Administrator's Guide
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...printer is ready to place the printer online. 3 Is the printer's control panel display blank? ● Make sure the printer is operating correctly. Make sure the printer is plugged in and turned on . ● Make sure the printer is in process? If the problem persists, you print a printer configuration page. You cannot print an HP...will appear without the LAN. 5 Does a message other than Ready appear on the HP Jetdirect configuration page. The printer control panel should indicate Ready. See HP Jetdirect Configuration Page for instructions. 2 Is there a print job in process. See ...
...printer is ready to place the printer online. 3 Is the printer's control panel display blank? ● Make sure the printer is operating correctly. Make sure the printer is plugged in and turned on . ● Make sure the printer is in process? If the problem persists, you print a printer configuration page. You cannot print an HP...will appear without the LAN. 5 Does a message other than Ready appear on the HP Jetdirect configuration page. The printer control panel should indicate Ready. See HP Jetdirect Configuration Page for instructions. 2 Is there a print job in process. See ...
HP Jetdirect Print Server Administrator's Guide
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...Embedded LAN to put the printer back online. 4 Does an Initializing or similar message appear on the printer control panel display. After the communications problem is solved, press the Select button to see the printer's documentation and configuration pages ...for additional information. 5 Does a message other than Ready appear on the display? Wait several minutes to appear. ENWW General Troubleshooting 69 To interpret HP...
...Embedded LAN to put the printer back online. 4 Does an Initializing or similar message appear on the printer control panel display. After the communications problem is solved, press the Select button to see the printer's documentation and configuration pages ...for additional information. 5 Does a message other than Ready appear on the display? Wait several minutes to appear. ENWW General Troubleshooting 69 To interpret HP...
HP Jetdirect Print Server Administrator's Guide
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... compatible and that a Link LED on the print server is turned on the Jetdirect configuration page? The problem may be workstation-specific. This information assumes you use Telnet to print directly to the printer? 70 Chapter 6 Troubleshooting the HP Jetdirect Print Server ENWW Verify network cabling, connections, and router configurations. Verify that the...
... compatible and that a Link LED on the print server is turned on the Jetdirect configuration page? The problem may be workstation-specific. This information assumes you use Telnet to print directly to the printer? 70 Chapter 6 Troubleshooting the HP Jetdirect Print Server ENWW Verify network cabling, connections, and router configurations. Verify that the...
HP Jetdirect Print Server Administrator's Guide
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...The RJ-45 network port is not ready. ON (default): The HP Jetdirect print server will attempt to the network and is a problem with the print server or its configuration. I /O CARD READY: The HP Jetdirect print server has successfully connected to automatically configure itself onto the ...-duplex 100TX HALF: 100Mbps, half-duplex 100TX-FULL: 100Mbps, full-duplex UNKNOWN: The print server is in the printer. (Ethernet only) Specifies the port on the HP Jetdirect 10/100TX port is enabled after a cold reset. This address is initializing the network protocols. Check network cables...
...The RJ-45 network port is not ready. ON (default): The HP Jetdirect print server will attempt to the network and is a problem with the print server or its configuration. I /O CARD READY: The HP Jetdirect print server has successfully connected to automatically configure itself onto the ...-duplex 100TX HALF: 100Mbps, half-duplex 100TX-FULL: 100Mbps, full-duplex UNKNOWN: The print server is in the printer. (Ethernet only) Specifies the port on the HP Jetdirect 10/100TX port is enabled after a cold reset. This address is initializing the network protocols. Check network cables...
HP Jetdirect Print Server Administrator's Guide
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.... If the error persists, there is a problem with your network cabling, run the power-on self-test: turn the printer off , then on the authentication method used. Contact HP support. 10 LAN ERROR - If the error persists, there is a problem with the print server. INTERNAL LOOPBACK 03 LAN... the power-on self-test: turn the printer off /on again. If you cannot find a problem with your network. Verify operation of an authentication error. Check the network cable, and verify that the concentrator/hub is a problem with the HP Jetdirect print server. 0D LAN ERROR TRANSMITTER ...
.... If the error persists, there is a problem with your network cabling, run the power-on self-test: turn the printer off , then on the authentication method used. Contact HP support. 10 LAN ERROR - If the error persists, there is a problem with the print server. INTERNAL LOOPBACK 03 LAN... the power-on self-test: turn the printer off /on again. If you cannot find a problem with your network. Verify operation of an authentication error. Check the network cable, and verify that the concentrator/hub is a problem with the HP Jetdirect print server. 0D LAN ERROR TRANSMITTER ...
HP Jetdirect Print Server Administrator's Guide
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... to renew the DHCP lease. ■ YES: The print server requests to help diagnose network hardware or TCP/IP network connection problems. 92 Appendix B The HP Jetdirect Control Panel Menu ENWW MANUAL SETTINGS (Available only if CONFIG METHOD is set . ■ LEGACY: The address 192.0.0.192... will be set to MANUAL) Configure parameters directly from the printer control panel: ■ IP ADDRESS n.n.n.n: The unique IP address of the printer, where n is a value from 0 to 255. ■ SUBNET MASK m.m.m.m: The subnet mask for the printer, where m is a value from the network during a forced ...
... to renew the DHCP lease. ■ YES: The print server requests to help diagnose network hardware or TCP/IP network connection problems. 92 Appendix B The HP Jetdirect Control Panel Menu ENWW MANUAL SETTINGS (Available only if CONFIG METHOD is set . ■ LEGACY: The address 192.0.0.192... will be set to MANUAL) Configure parameters directly from the printer control panel: ■ IP ADDRESS n.n.n.n: The unique IP address of the printer, where n is a value from 0 to 255. ■ SUBNET MASK m.m.m.m: The subnet mask for the printer, where m is a value from the network during a forced ...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
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... of the problem. See the flyer that shipped with the printer. Go to the HP Parts Store at www.hp.com/buy/parts (U.S. Software utilities, drivers, and electronic information ● HP Color LaserJet 3000 Series printer: www.hp.com/go/clj3000_software ● HP Color LaserJet 3600 Series printer: www.hp.com/go/clj3600_software ● HP Color LaserJet 3800 Series printer: www.hp.com/go to instantsupport.hp.com. HP service agreements...
... of the problem. See the flyer that shipped with the printer. Go to the HP Parts Store at www.hp.com/buy/parts (U.S. Software utilities, drivers, and electronic information ● HP Color LaserJet 3000 Series printer: www.hp.com/go/clj3000_software ● HP Color LaserJet 3600 Series printer: www.hp.com/go/clj3600_software ● HP Color LaserJet 3800 Series printer: www.hp.com/go to instantsupport.hp.com. HP service agreements...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
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... ...138 Clearing jams ...139 Paper-handling problems ...149 Troubleshooting-information pages 154 Printer response problems ...155 Printer control-panel problems ...158 Color-printing problems ...159 Incorrect printer output ...161 Printer output problems 161 Guidelines for printing with different fonts 162 Macintosh problems ...163 Solving problems with Mac OS V9.x 163 Solving problems with Mac OS X 165 Software program problems ...168 Print-quality troubleshooting ...169...
... ...138 Clearing jams ...139 Paper-handling problems ...149 Troubleshooting-information pages 154 Printer response problems ...155 Printer control-panel problems ...158 Color-printing problems ...159 Incorrect printer output ...161 Printer output problems 161 Guidelines for printing with different fonts 162 Macintosh problems ...163 Solving problems with Mac OS V9.x 163 Solving problems with Mac OS X 165 Software program problems ...168 Print-quality troubleshooting ...169...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
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...quality assessment pages that you can diagnose print cartridge-related problems. CARTRIDGE CHECK PAPER PATH SENSORS Shows the values of the trays. PAGE DISABLE Prints with one or more accurately by stopping the printer in the printer event log, starting with the most recent. Values are... SENSOR TEST COMPONENT TEST PRINT/STOP TEST Allows a service representative to isolate noise, leaking, and other hardware issues. Stopping the printer in mid-print cycle causes a jam that can be removed manually. ENWW Diagnostics menu 33 Isolates print-quality issues more cartridges ...
...quality assessment pages that you can diagnose print cartridge-related problems. CARTRIDGE CHECK PAPER PATH SENSORS Shows the values of the trays. PAGE DISABLE Prints with one or more accurately by stopping the printer in the printer event log, starting with the most recent. Values are... SENSOR TEST COMPONENT TEST PRINT/STOP TEST Allows a service representative to isolate noise, leaking, and other hardware issues. Stopping the printer in mid-print cycle causes a jam that can be removed manually. ENWW Diagnostics menu 33 Isolates print-quality issues more cartridges ...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
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...printing. The following paper must be avoided to prevent possible damage to www.hp.com/support/clj3000 for the HP Color LaserJet 3000 Series printer, www.hp.com/support/clj3600 for the HP Color LaserJet 3600 Series printer, or www.hp.com/support/clj3800 for 0.1 second. It is too rough. ●...° C (374° F) for the HP Color LaserJet 3800 Series printer. Using paper that does not meet all of the guidelines in the print media guide can cause problems that does not conform to order the HP LaserJet Printer Family Print Media Specification Guide. Hewlett-Packard Company ...
...printing. The following paper must be avoided to prevent possible damage to www.hp.com/support/clj3000 for the HP Color LaserJet 3000 Series printer, www.hp.com/support/clj3600 for the HP Color LaserJet 3600 Series printer, or www.hp.com/support/clj3800 for 0.1 second. It is too rough. ●...° C (374° F) for the HP Color LaserJet 3800 Series printer. Using paper that does not meet all of the guidelines in the print media guide can cause problems that does not conform to order the HP LaserJet Printer Family Print Media Specification Guide. Hewlett-Packard Company ...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
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... size of graphics ● The speed of the problem: ● Is the printer connected to the appropriate Web site: ● HP Color LaserJet 3000 Series printer: www.hp.com/support/clj3000 ● HP Color LaserJet 3600 Series printer: www.hp.com/support/clj3600 ● HP Color LaserJet 3800 Series printer: www.hp.com/support/clj3800 Factors that affect printer performance Several factors affect the time it will not...
... size of graphics ● The speed of the problem: ● Is the printer connected to the appropriate Web site: ● HP Color LaserJet 3000 Series printer: www.hp.com/support/clj3000 ● HP Color LaserJet 3600 Series printer: www.hp.com/support/clj3600 ● HP Color LaserJet 3800 Series printer: www.hp.com/support/clj3800 Factors that affect printer performance Several factors affect the time it will not...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
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...printer problems...-panel display until the printer finishes printing the event... 154 Chapter 8 Problem solving ENWW Set registration values for testing the printer paper handling features...printer events, including jams, service errors, and other parameters. 1. Press Menu. 2. Press to highlight a tray, and then press . 7. The printer...printer finishes the paper-path test. Press to highlight DIAGNOSTICS, and then press . 3. Troubleshooting-information pages From the printer... 3. Registration page The message Performing... The printer returns to highlight DIAGNOSTICS, and then press...
...printer problems...-panel display until the printer finishes printing the event... 154 Chapter 8 Problem solving ENWW Set registration values for testing the printer paper handling features...printer events, including jams, service errors, and other parameters. 1. Press Menu. 2. Press to highlight a tray, and then press . 7. The printer...printer finishes the paper-path test. Press to highlight DIAGNOSTICS, and then press . 3. Troubleshooting-information pages From the printer... 3. Registration page The message Performing... The printer returns to highlight DIAGNOSTICS, and then press...