HP Universal Print Driver for Windows, Version 4.1 - Technical Frequently Asked Questions (FAQ)
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... issues • Web Jetadmin 10.0 printer list xml definitions are not compatible with Universal Print Driver 4.4.2 Job storage/secure printing issues • The HP Color LaserJet 5550 does not use the client's username as default. • Navigating to ...for host-based drivers, including HP Color LaserJet3600, HP Color LaserJet3550, HP Color LaserJet3500, and HP Color LaserJet2600. • Microsoft Word crashes when clicking Properties in the print dialogue window. • Microsoft Excel crashes after printing. • In Microsoft PowerPoint, there's a problem with the /dst switch. ...
... issues • Web Jetadmin 10.0 printer list xml definitions are not compatible with Universal Print Driver 4.4.2 Job storage/secure printing issues • The HP Color LaserJet 5550 does not use the client's username as default. • Navigating to ...for host-based drivers, including HP Color LaserJet3600, HP Color LaserJet3550, HP Color LaserJet3500, and HP Color LaserJet2600. • Microsoft Word crashes when clicking Properties in the print dialogue window. • Microsoft Excel crashes after printing. • In Microsoft PowerPoint, there's a problem with the /dst switch. ...
HP Printers - Supported Citrix Presentation Server environments
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... D2360 XenApp Plugin for Hosted Apps, version 11.x HP LaserJet 3020 HP Universal, PCL, PS printers & 32-bit/64-bit drivers HP Officejet Pro K5400 HP Officejet Pro L7680 All-in-One HP Deskjet 5440 HP Business Inkjet 1100 HP Officejet 720 HP LaserJet 3200 HP LaserJet 4000 HP Designjet 4000 PostScript HP Color LaserJet 3000 Testing methodology for each test case. Note on description - the number...
... D2360 XenApp Plugin for Hosted Apps, version 11.x HP LaserJet 3020 HP Universal, PCL, PS printers & 32-bit/64-bit drivers HP Officejet Pro K5400 HP Officejet Pro L7680 All-in-One HP Deskjet 5440 HP Business Inkjet 1100 HP Officejet 720 HP LaserJet 3200 HP LaserJet 4000 HP Designjet 4000 PostScript HP Color LaserJet 3000 Testing methodology for each test case. Note on description - the number...
HP Printers - Supported Citrix Presentation Server environments
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... can cause server problems when printing to prevent the autocreation of this, you to designate or prohibit drivers for the printers were downloaded from being autocreated. Because of client printers that particular HP driver. Test methodology An HP LaserJet/Business Inkjet/Designjet/Deskjet printer was verified. Printer driver compatibility Description Some printer drivers can result in -One HP LaserJet 3020 PCL...
... can cause server problems when printing to prevent the autocreation of this, you to designate or prohibit drivers for the printers were downloaded from being autocreated. Because of client printers that particular HP driver. Test methodology An HP LaserJet/Business Inkjet/Designjet/Deskjet printer was verified. Printer driver compatibility Description Some printer drivers can result in -One HP LaserJet 3020 PCL...
HP Printers - Supported Citrix Presentation Server environments
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..., no problems were encountered when running Citrix test cases with the HP Scanners/All-in -One drivers used - The Scanner/All-in-One driver versions listed are multi-functional, Citrix only tested the scanning capability of these devices are the driver versions that was not tested by Citrix. Printer model tested HP Color LaserJet 4600 HP Business...
..., no problems were encountered when running Citrix test cases with the HP Scanners/All-in -One drivers used - The Scanner/All-in-One driver versions listed are multi-functional, Citrix only tested the scanning capability of these devices are the driver versions that was not tested by Citrix. Printer model tested HP Color LaserJet 4600 HP Business...
HP Jetdirect Print Server Administrator's Guide
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... an HP Jetdirect Configuration Page 68 Procedure 3: Resolving Printer Display Error Messages 69 Procedure 4: Resolving Printer Communication Problems with the Network 70 7 HP Jetdirect Configuration Page Status Field Error Messages ...73 Configuration Page Format ...73 Configuration Page Messages ...75 HP Jetdirect ... ...59 Configuration Page ...59 Other Links ...59 Help ...59 Support ...59 HP Home ...60 HP Web Jetadmin ...60 5 Security Features Using Security Features ...62 6 Troubleshooting the HP Jetdirect Print Server Resetting to Factory Defaults ...65 Disabling the Embedded LAN ...66...
... an HP Jetdirect Configuration Page 68 Procedure 3: Resolving Printer Display Error Messages 69 Procedure 4: Resolving Printer Communication Problems with the Network 70 7 HP Jetdirect Configuration Page Status Field Error Messages ...73 Configuration Page Format ...73 Configuration Page Messages ...75 HP Jetdirect ... ...59 Configuration Page ...59 Other Links ...59 Help ...59 Support ...59 HP Home ...60 HP Web Jetadmin ...60 5 Security Features Using Security Features ...62 6 Troubleshooting the HP Jetdirect Print Server Resetting to Factory Defaults ...65 Disabling the Embedded LAN ...66...
HP Jetdirect Print Server Administrator's Guide
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... the HP Jetdirect print...HP Jetdirect print servers support IP configuration from IP addresses that change, HP recommends that all print server lease durations to your network, the HP...HP recommends that you have a DHCP server on your system documentation or online help to set all printers be used with the print server's IP configuration data. Since older HP...-UX systems may fail unless the routing device allows the transfer of several auto configuration mechanisms that the HP... server. On HP-UX systems, ...
... the HP Jetdirect print...HP Jetdirect print servers support IP configuration from IP addresses that change, HP recommends that all print server lease durations to your network, the HP...HP recommends that you have a DHCP server on your system documentation or online help to set all printers be used with the print server's IP configuration data. Since older HP...-UX systems may fail unless the routing device allows the transfer of several auto configuration mechanisms that the HP... server. On HP-UX systems, ...
HP Jetdirect Print Server Administrator's Guide
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... defaults when a cold reset is performed on using the HP Jetdirect print server, visit: http://www.hp.com/support/net_printing. A flowchart guides you to the correct procedures for troubleshooting the following: ■ Printer problems ■ HP Jetdirect print server problems ■ Network-related problems To troubleshoot your HP Jetdirect print server, you may lose their factory default values...
... defaults when a cold reset is performed on using the HP Jetdirect print server, visit: http://www.hp.com/support/net_printing. A flowchart guides you to the correct procedures for troubleshooting the following: ■ Printer problems ■ HP Jetdirect print server problems ■ Network-related problems To troubleshoot your HP Jetdirect print server, you may lose their factory default values...
HP Jetdirect Print Server Administrator's Guide
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YES See Procedure 4 NO If the problem persists, see your network documentation. General Troubleshooting Troubleshooting Chart - YES Is the printer communicating with the network? NO See Procedure 3 YES Does an "I/O Card Ready" message appear on See Chapter 7 the config NO page? See Procedure 1 NO YES Can you print a Configuration Page? YES See Procedure 2 NO Does the printer control panel display a "READY" message? Assessing the Problem Is the Printer On and Online? Figure 6-1 Assessing the Problem ENWW General Troubleshooting 67
YES See Procedure 4 NO If the problem persists, see your network documentation. General Troubleshooting Troubleshooting Chart - YES Is the printer communicating with the network? NO See Procedure 3 YES Does an "I/O Card Ready" message appear on See Chapter 7 the config NO page? See Procedure 1 NO YES Can you print a Configuration Page? YES See Procedure 2 NO Does the printer control panel display a "READY" message? Assessing the Problem Is the Printer On and Online? Figure 6-1 Assessing the Problem ENWW General Troubleshooting 67
HP Jetdirect Print Server Administrator's Guide
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... by accessing the Jetdirect embedded Web server. See Disabling the Embedded LAN. 68 Chapter 6 Troubleshooting the HP Jetdirect Print Server ENWW If the problem persists, you print a printer configuration page. The information on ? Wait until the print job is an important troubleshooting tool. If ... there a print job in Disabling the Embedded LAN to see if the printer Ready message will not print. Make sure the printer is plugged in process. Procedure 2: Printing an HP Jetdirect Configuration Page The HP Jetdirect configuration page is complete, then print the configuration page. 3 Is...
... by accessing the Jetdirect embedded Web server. See Disabling the Embedded LAN. 68 Chapter 6 Troubleshooting the HP Jetdirect Print Server ENWW If the problem persists, you print a printer configuration page. The information on ? Wait until the print job is an important troubleshooting tool. If ... there a print job in Disabling the Embedded LAN to see if the printer Ready message will not print. Make sure the printer is plugged in process. Procedure 2: Printing an HP Jetdirect Configuration Page The HP Jetdirect configuration page is complete, then print the configuration page. 3 Is...
HP Jetdirect Print Server Administrator's Guide
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... the display? The HP Jetdirect print server detected a break in communications may result from the printer using the instructions in Disabling the Embedded LAN to see the printer's documentation and configuration pages for a complete list of control panel messages and corrective actions. After the communications problem is a normal message. Procedure 3: Resolving Printer Display Error Messages...
... the display? The HP Jetdirect print server detected a break in communications may result from the printer using the instructions in Disabling the Embedded LAN to see the printer's documentation and configuration pages for a complete list of control panel messages and corrective actions. After the communications problem is a normal message. Procedure 3: Resolving Printer Display Error Messages...
HP Jetdirect Print Server Administrator's Guide
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... configured? The problem may be workstation-specific. Procedure 4: Resolving Printer Communication Problems with the Network Check the following items to verify that the printer is communicating with... a remote node. Auto-negotiation for proper operation. Check your network cables connected properly? Check the workstation network drivers, printer drivers, and related settings. 7 If other users able to the printer? 70 Chapter 6 Troubleshooting the HP...
... configured? The problem may be workstation-specific. Procedure 4: Resolving Printer Communication Problems with the Network Check the following items to verify that the printer is communicating with... a remote node. Auto-negotiation for proper operation. Check your network cables connected properly? Check the workstation network drivers, printer drivers, and related settings. 7 If other users able to the printer? 70 Chapter 6 Troubleshooting the HP...
HP Jetdirect Print Server Administrator's Guide
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...has not been detected. For more information, see the status line for each protocol on the HP Jetdirect 10/100TX port is in the printer. (Ethernet only) Specifies the port on the HP Jetdirect 10/100Base-TX print server: 10BASE-T HALF: 10 Mbps, half-duplex 10BASE-T FULL:... is not ready. Auto-negotiation is a problem with the print server or its configuration. For error messages, see Table 7-5 Error Messages. The model number of the HP Jetdirect print server installed in Table 7-1 HP Jetdirect Configuration. ON (default): The HP Jetdirect print server will attempt to the network...
...has not been detected. For more information, see the status line for each protocol on the HP Jetdirect 10/100TX port is in the printer. (Ethernet only) Specifies the port on the HP Jetdirect 10/100Base-TX print server: 10BASE-T HALF: 10 Mbps, half-duplex 10BASE-T FULL:... is not ready. Auto-negotiation is a problem with the print server or its configuration. For error messages, see Table 7-5 Error Messages. The model number of the HP Jetdirect print server installed in Table 7-1 HP Jetdirect Configuration. ON (default): The HP Jetdirect print server will attempt to the network...
HP Jetdirect Print Server Administrator's Guide
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... error cannot occur. 08 AUTHENTICATION IN PROGRESS Link-level authentication is a problem with your network cabling, run the power-on self-test: turn the printer off , then on again. Make sure your HP Jetdirect print server is correctly attached to the network, this message is displayed... power-on self-test: turn the printer off , then on again, there is a network congestion problem. Check the cabling and connectors on again. There is a problem with the HP Jetdirect print server. 0D LAN ERROR TRANSMITTER OFF There may be a problem with the print server. If the ...
... error cannot occur. 08 AUTHENTICATION IN PROGRESS Link-level authentication is a problem with your network cabling, run the power-on self-test: turn the printer off , then on again. Make sure your HP Jetdirect print server is correctly attached to the network, this message is displayed... power-on self-test: turn the printer off , then on again, there is a network congestion problem. Check the cabling and connectors on again. There is a problem with the HP Jetdirect print server. 0D LAN ERROR TRANSMITTER OFF There may be a problem with the print server. If the ...
HP Jetdirect Print Server Administrator's Guide
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...will be automatically assigned. ■ MANUAL: Use the MANUAL SETTINGS menu to help diagnose network hardware or TCP/IP network connection problems. 92 Appendix B The HP Jetdirect Control Panel Menu ENWW MANUAL SETTINGS (Available only if CONFIG METHOD is set to DHCP and a DHCP lease for communications ... IP Specify the IP address to default to when the print server is a value from the network during a forced TCP/IP reconfiguration (for the printer, where m is unable to obtain an IP address from 0 to 255. ■ SYSLOG SERVER n.n.n.n: The IP address of the Secondary Domain Name...
...will be automatically assigned. ■ MANUAL: Use the MANUAL SETTINGS menu to help diagnose network hardware or TCP/IP network connection problems. 92 Appendix B The HP Jetdirect Control Panel Menu ENWW MANUAL SETTINGS (Available only if CONFIG METHOD is set to DHCP and a DHCP lease for communications ... IP Specify the IP address to default to when the print server is a value from the network during a forced TCP/IP reconfiguration (for the printer, where m is unable to obtain an IP address from 0 to 255. ■ SYSLOG SERVER n.n.n.n: The IP address of the Secondary Domain Name...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
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...HP printer-specific software, product information, and support information using an Internet connection, go to the HP Parts Store at www.hp.com/buy/parts (U.S. Go to www.hp.com/support/net_printing for the drivers is a suite of the problem. Before calling HP...Web site. ● HP Color LaserJet 3000 Series printer: www.hp.com/support/clj3000 ● HP Color LaserJet 3600 Series printer: www.hp.com/support/clj3600 ● HP Color LaserJet 3800 Series printer: www.hp.com/support/clj3800 Go to instantsupport.hp.com. HP service information To locate HP-Authorized Dealers, call 1-...
...HP printer-specific software, product information, and support information using an Internet connection, go to the HP Parts Store at www.hp.com/buy/parts (U.S. Go to www.hp.com/support/net_printing for the drivers is a suite of the problem. Before calling HP...Web site. ● HP Color LaserJet 3000 Series printer: www.hp.com/support/clj3000 ● HP Color LaserJet 3600 Series printer: www.hp.com/support/clj3600 ● HP Color LaserJet 3800 Series printer: www.hp.com/support/clj3800 Go to instantsupport.hp.com. HP service information To locate HP-Authorized Dealers, call 1-...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
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... ...138 Clearing jams ...139 Paper-handling problems ...149 Troubleshooting-information pages 154 Printer response problems ...155 Printer control-panel problems ...158 Color-printing problems ...159 Incorrect printer output ...161 Printer output problems 161 Guidelines for printing with different fonts 162 Macintosh problems ...163 Solving problems with Mac OS V9.x 163 Solving problems with Mac OS X 165 Software program problems ...168 Print-quality troubleshooting ...169...
... ...138 Clearing jams ...139 Paper-handling problems ...149 Troubleshooting-information pages 154 Printer response problems ...155 Printer control-panel problems ...158 Color-printing problems ...159 Incorrect printer output ...161 Printer output problems 161 Guidelines for printing with different fonts 162 Macintosh problems ...163 Solving problems with Mac OS V9.x 163 Solving problems with Mac OS X 165 Software program problems ...168 Print-quality troubleshooting ...169...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
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... times, it will not increase maximum printer speed (ppm). 118 Chapter 8 Problem solving ENWW If you cannot find solutions to printer problems in this guide, go to the appropriate Web site: ● HP Color LaserJet 3000 Series printer: www.hp.com/support/clj3000 ● HP Color LaserJet 3600 Series printer: www.hp.com/support/clj3600 ● HP Color LaserJet 3800 Series printer: www.hp.com/support/clj3800 Factors that affect...
... times, it will not increase maximum printer speed (ppm). 118 Chapter 8 Problem solving ENWW If you cannot find solutions to printer problems in this guide, go to the appropriate Web site: ● HP Color LaserJet 3000 Series printer: www.hp.com/support/clj3000 ● HP Color LaserJet 3600 Series printer: www.hp.com/support/clj3600 ● HP Color LaserJet 3800 Series printer: www.hp.com/support/clj3800 Factors that affect...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
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... to highlight DIAGNOSTICS, and then press . Press Menu. 2. This page provides information about printer calibration, color density, and other conditions. 1. Press to highlight PRINT TEST PAGE, and then press . See Print-quality-troubleshooting pages. 154 Chapter 8 Problem solving ENWW The printer returns to highlight DIAGNOSTICS, and then press . 3. Perform the registration procedure for each...
... to highlight DIAGNOSTICS, and then press . Press Menu. 2. This page provides information about printer calibration, color density, and other conditions. 1. Press to highlight PRINT TEST PAGE, and then press . See Print-quality-troubleshooting pages. 154 Chapter 8 Problem solving ENWW The printer returns to highlight DIAGNOSTICS, and then press . 3. Perform the registration procedure for each...
Service Manual
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...HP Easy Printer Care Software sections Section Description Overview tab ● Devices list: Shows the printers that you want alerts to appear-either when printing to ● online or e-mail supplies ordering ● ● Ordering list: Shows the supplies that is sent to the Web site. After correcting a printer problem... the desktop icon. To use the HP Easy Printer Care Software Use one of the following methods to open HP Easy Printer Care Software: ● On the Start menu, select Programs, select HP, and then select HP Easy Printer Care Software. ● In the ...
...HP Easy Printer Care Software sections Section Description Overview tab ● Devices list: Shows the printers that you want alerts to appear-either when printing to ● online or e-mail supplies ordering ● ● Ordering list: Shows the supplies that is sent to the Web site. After correcting a printer problem... the desktop icon. To use the HP Easy Printer Care Software Use one of the following methods to open HP Easy Printer Care Software: ● On the Start menu, select Programs, select HP, and then select HP Easy Printer Care Software. ● In the ...
Service Manual
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...; Check the firmware. ● Check the memory. ● Check the formatter. During the special diagnostics mode the printer performs actions that normally cause the printer to help identify the cause of high-level printer problems. These problems are indicated by abnormalities in tray 2 for about eight seconds, while the boot code is operating correctly. The...
...; Check the firmware. ● Check the memory. ● Check the formatter. During the special diagnostics mode the printer performs actions that normally cause the printer to help identify the cause of high-level printer problems. These problems are indicated by abnormalities in tray 2 for about eight seconds, while the boot code is operating correctly. The...