HP Color LaserJet 2500 series - User Guide
Page 27
... installed. HPM1120 (letter) HPM1420 (legal) HP LaserJet Tough paper Robust paper with Media Guide HP LaserJet printers. 5963-7863 HP Color LaserJet 2500 series A printed copy of this user guide. Note: This tray is picking up rollers Replace when the printer is included with the 2500tn model. Q1298A (letter) Q1298B (A4) Grayscale transparencies The printer supports printing in grayscale on page...
... installed. HPM1120 (letter) HPM1420 (legal) HP LaserJet Tough paper Robust paper with Media Guide HP LaserJet printers. 5963-7863 HP Color LaserJet 2500 series A printed copy of this user guide. Note: This tray is picking up rollers Replace when the printer is included with the 2500tn model. Q1298A (letter) Q1298B (A4) Grayscale transparencies The printer supports printing in grayscale on page...
HP Color LaserJet 2500 series - User Guide
Page 57
The software tools are: q "Special pages" on page 56 q "HP Color LaserJet 2500 Toolbox" on page 58 q "Using the embedded Web server" on page 60 q "Using Printer Status and Alerts" on page 63 ENWW 3 Managing the printer 55 3 Managing the printer Introduction This printer comes with several software tools that help you monitor, troubleshoot problems with, and maintain the printer.
The software tools are: q "Special pages" on page 56 q "HP Color LaserJet 2500 Toolbox" on page 58 q "Using the embedded Web server" on page 60 q "Using Printer Status and Alerts" on page 63 ENWW 3 Managing the printer 55 3 Managing the printer Introduction This printer comes with several software tools that help you monitor, troubleshoot problems with, and maintain the printer.
HP Color LaserJet 2500 series - User Guide
Page 60
... tabs: the Device tab, the Documentation tab, and the Troubleshooting tab. Documentation tab This section of the printer in a Web browser. Contains late-breaking information about the printer usage, warranty, specifications, and support that opens in one . You can return to HP Color LaserJet 2500, and choose the HP Color LaserJet 2500 Toolbox. You do not have to have Microsoft Internet...
... tabs: the Device tab, the Documentation tab, and the Troubleshooting tab. Documentation tab This section of the printer in a Web browser. Contains late-breaking information about the printer usage, warranty, specifications, and support that opens in one . You can return to HP Color LaserJet 2500, and choose the HP Color LaserJet 2500 Toolbox. You do not have to have Microsoft Internet...
HP Color LaserJet 2500 series - User Guide
Page 61
... find help you resolve problems with a specific problem. Troubleshooting tab This section of the navigation bar contains links to the information pages of the printer. (Some of these pages are additional demonstration pages you can print. See "Managing supplies" on page 101 for the HP Color LaserJet 2500 printer. Other links This section contains links that you...
... find help you resolve problems with a specific problem. Troubleshooting tab This section of the navigation bar contains links to the information pages of the printer. (Some of these pages are additional demonstration pages you can print. See "Managing supplies" on page 101 for the HP Color LaserJet 2500 printer. Other links This section contains links that you...
HP Color LaserJet 2500 series - User Guide
Page 84
...Print the Supplies Status page to check remaining life. Try reprinting the job. Try different paper, such as high-quality paper intended for laser printers. Print the Supplies Status page to check remaining life. q If the problem is not resolved, see "If the problem is not ...See "Print media specifications" on page 84. Light print or fade A vertical streak or an incorrect or faded color area appears on the Troubleshooting tab of the HP Color LaserJet Toolbox to correct the problem. q The moisture content of paper, such as high-quality paper intended for example, ...
...Print the Supplies Status page to check remaining life. Try reprinting the job. Try different paper, such as high-quality paper intended for laser printers. Print the Supplies Status page to check remaining life. q If the problem is not resolved, see "If the problem is not ...See "Print media specifications" on page 84. Light print or fade A vertical streak or an incorrect or faded color area appears on the Troubleshooting tab of the HP Color LaserJet Toolbox to correct the problem. q The moisture content of paper, such as high-quality paper intended for example, ...
HP Color LaserJet 2500 series - User Guide
Page 86
... Marks repeatedly appear on the printed side of the HP Color LaserJet Toolbox to correct the problem. Print speed might be slower if you are improperly formed so that they produce a wavy effect, the laser scanner might need service. q Use the tools on...Troubleshooting tab of the page at even intervals. Misformed characters q If characters are printing. See "Print media specifications" on page 123. See "Print media specifications" on page 123. q Internal parts might be defective. Contact HP Customer Care. See "HP Customer Care" on them. q Clean the printer...
... Marks repeatedly appear on the printed side of the HP Color LaserJet Toolbox to correct the problem. Print speed might be slower if you are improperly formed so that they produce a wavy effect, the laser scanner might need service. q Use the tools on...Troubleshooting tab of the page at even intervals. Misformed characters q If characters are printing. See "Print media specifications" on page 123. See "Print media specifications" on page 123. q Internal parts might be defective. Contact HP Customer Care. See "HP Customer Care" on them. q Clean the printer...
HP Color LaserJet 2500 series - User Guide
Page 92
...have installed the HP Color LaserJet 2500 series printer driver. Contact HP Customer Care. (See "HP Customer Care" on page 123. 4 Press (GO) and (CANCEL JOB) simultaneously to print offline. 7 Verify that you are using a different cable, if possible. If the printer does not pass a step, follow the corresponding troubleshooting suggestions. d ... jams in at least one tray. Resolving problems that did not generate messages Begin by using an HP Color LaserJet 2500 series printer driver. 90 Problem solving and maintenance ENWW d If none of the steps on the checklist. 1 Make sure the...
...have installed the HP Color LaserJet 2500 series printer driver. Contact HP Customer Care. (See "HP Customer Care" on page 123. 4 Press (GO) and (CANCEL JOB) simultaneously to print offline. 7 Verify that you are using a different cable, if possible. If the printer does not pass a step, follow the corresponding troubleshooting suggestions. d ... jams in at least one tray. Resolving problems that did not generate messages Begin by using an HP Color LaserJet 2500 series printer driver. 90 Problem solving and maintenance ENWW d If none of the steps on the checklist. 1 Make sure the...
HP Color LaserJet 2500 series - User Guide
Page 101
... Remove the page that might be performed from the printer. 4 At the printer, remove any paper that printed and load it face down into tray 1. 6 At the computer, press Clean. A page with a pattern prints from the HP Color LaserJet 2500 Toolbox, which is turned on the root of problems...To clean the engine The following procedure must be in the Ready state. 2 Open the HP Color LaserJet 2500 Toolbox. 3 On the Troubleshooting tab, click Cleaning Page and click Print. Cleaning the printer During the printing process, paper, toner and dust particles can cause print-quality problems such...
... Remove the page that might be performed from the printer. 4 At the printer, remove any paper that printed and load it face down into tray 1. 6 At the computer, press Clean. A page with a pattern prints from the HP Color LaserJet 2500 Toolbox, which is turned on the root of problems...To clean the engine The following procedure must be in the Ready state. 2 Open the HP Color LaserJet 2500 Toolbox. 3 On the Troubleshooting tab, click Cleaning Page and click Print. Cleaning the printer During the printing process, paper, toner and dust particles can cause print-quality problems such...
HP Color LaserJet 2500 series - User Guide
Page 102
To calibrate the printer from the HP Color LaserJet 2500 Toolbox 1 Open the HP Color LaserJet 2500 Toolbox in one of these ways: • On the desktop, double-click the HP Color LaserJet 2500 Toolbox icon. • On the Start menu, point to Programs, point to HP Color LaserJet 2500, and choose the HP Color LaserJet 2500 Toolbox. 2 On the Troubleshooting tab, click Diagnostic Tools (on again. To calibrate the printer at set intervals...
To calibrate the printer from the HP Color LaserJet 2500 Toolbox 1 Open the HP Color LaserJet 2500 Toolbox in one of these ways: • On the desktop, double-click the HP Color LaserJet 2500 Toolbox icon. • On the Start menu, point to Programs, point to HP Color LaserJet 2500, and choose the HP Color LaserJet 2500 Toolbox. 2 On the Troubleshooting tab, click Diagnostic Tools (on again. To calibrate the printer at set intervals...
HP Color LaserJet 2500 series - User Guide
Page 145
... HP Color LaserJet 2500 Toolbox calibrating printer 100 operating systems supported 17 using 58 HP ColorSmart 51 HP Customer Care 3 HP Express Exchange 109 HP fraud hotline 103 HP ImageREt 2400 50 HP Jetdirect print servers configuring 62 EIO port errors 79 HP Printer Status and Alerts 17, 63 information page, printing 56 installing 139 models including 12 ordering 3 part numbers 24 troubleshooting 91 HP LaserJet...
... HP Color LaserJet 2500 Toolbox calibrating printer 100 operating systems supported 17 using 58 HP ColorSmart 51 HP Customer Care 3 HP Express Exchange 109 HP fraud hotline 103 HP ImageREt 2400 50 HP Jetdirect print servers configuring 62 EIO port errors 79 HP Printer Status and Alerts 17, 63 information page, printing 56 installing 139 models including 12 ordering 3 part numbers 24 troubleshooting 91 HP LaserJet...
Service Manual
Page 8
... Printer Status lights 174 Attention with Ability to Continue secondary messages 177 Accessory error secondary messages 179 Service error secondary messages 181 Solving image-quality problems 183 Solving image-quality problems (all print jobs 184 Solving image-quality problems (color ... NVRAM initializer 209 Troubleshooting tools 210 Demo page 210 Configuration page 210 Supplies Status page 211 General timing charts 212 Locations of connectors 215 Dc controller connections 218 Main wiring diagram 219 Repetitive image defect ruler 221 HP Color LaserJet 2500 Series Toolbox 222 ...
... Printer Status lights 174 Attention with Ability to Continue secondary messages 177 Accessory error secondary messages 179 Service error secondary messages 181 Solving image-quality problems 183 Solving image-quality problems (all print jobs 184 Solving image-quality problems (color ... NVRAM initializer 209 Troubleshooting tools 210 Demo page 210 Configuration page 210 Supplies Status page 211 General timing charts 212 Locations of connectors 215 Dc controller connections 218 Main wiring diagram 219 Repetitive image defect ruler 221 HP Color LaserJet 2500 Series Toolbox 222 ...
Service Manual
Page 55
..., 2000, and XP. Note Loading the cleaning page in the Ready state. 2 Open the HP Color LaserJet 2500 Series Toolbox. 3 On the Troubleshooting tab, click Cleaning Page and click Print. For even better results, repeat this buildup can accumulate inside the printer. Use a cleaning page to correct and prevent these types of problems. Figure 8. To clean...
..., 2000, and XP. Note Loading the cleaning page in the Ready state. 2 Open the HP Color LaserJet 2500 Series Toolbox. 3 On the Troubleshooting tab, click Cleaning Page and click Print. For even better results, repeat this buildup can accumulate inside the printer. Use a cleaning page to correct and prevent these types of problems. Figure 8. To clean...
Service Manual
Page 56
... of these ways: • On the desktop, double-click the HP Color LaserJet 2500 Series Toolbox icon. • On the Start menu, point to Programs, point to HP Color LaserJet 2500, and select the HP Color LaserJet 2500 Series Toolbox. 2 On the Troubleshooting tab, click Diagnostic Tools (on again. Calibrating the printer Note The printer automatically performs a calibration when the imaging drum or a print cartridge...
... of these ways: • On the desktop, double-click the HP Color LaserJet 2500 Series Toolbox icon. • On the Start menu, point to Programs, point to HP Color LaserJet 2500, and select the HP Color LaserJet 2500 Series Toolbox. 2 On the Troubleshooting tab, click Diagnostic Tools (on again. Calibrating the printer Note The printer automatically performs a calibration when the imaging drum or a print cartridge...
Service Manual
Page 163
...170 Printer Status lights 174 Attention with Ability to Continue secondary messages 177 Accessory error secondary messages 179 Service error secondary messages 181 Solving image-quality problems 183 Solving image-quality problems (all print jobs 184 Solving image-quality problems (color ... NVRAM initializer 209 Troubleshooting tools 210 Demo page 210 Configuration page 210 Supplies Status page 211 Repetitive image defect ruler 221 General timing charts 212 Locations of connectors 215 Dc controller connections 218 Main wiring diagram 219 HP Color LaserJet 2500 Series Toolbox 222...
...170 Printer Status lights 174 Attention with Ability to Continue secondary messages 177 Accessory error secondary messages 179 Service error secondary messages 181 Solving image-quality problems 183 Solving image-quality problems (all print jobs 184 Solving image-quality problems (color ... NVRAM initializer 209 Troubleshooting tools 210 Demo page 210 Configuration page 210 Supplies Status page 211 Repetitive image defect ruler 221 General timing charts 212 Locations of connectors 215 Dc controller connections 218 Main wiring diagram 219 HP Color LaserJet 2500 Series Toolbox 222...
Service Manual
Page 171
...Printer Status lights" on Light blinking EN 6 Troubleshooting 169 You can also see the embedded Web server for a text message that correlates with possible causes and steps to view animations of symbol Light off Light on page 174. Control panel light messages Note Figure 107. Or, see the HP Color LaserJet 2500...light CANCEL JOB button Attention light (amber) Ready light (green) Go light and GO button (both green) Control panel lights Printer Status lights and buttons Supplies Status lights and buttons Table 21. Each error message is listed in the following tables along with ...
...Printer Status lights" on Light blinking EN 6 Troubleshooting 169 You can also see the embedded Web server for a text message that correlates with possible causes and steps to view animations of symbol Light off Light on page 174. Control panel light messages Note Figure 107. Or, see the HP Color LaserJet 2500...light CANCEL JOB button Attention light (amber) Ready light (green) Go light and GO button (both green) Control panel lights Printer Status lights and buttons Supplies Status lights and buttons Table 21. Each error message is listed in the following tables along with ...
Service Manual
Page 172
...Troubleshooting C9706-90926 Order a new print cartridge. required until the print cartridge is low. For more information about supplies also appears in the Supplies Status area. Table 22. required until the print cartridge is on . The magenta-printcartridge light is empty. 2. The printer...Supplies Status lights This section describes the meaning of the patterns for the lights in the Printer Status and Alerts software, the embedded Web server, and the HP Color LaserJet 2500 Series Toolbox. The cyan-print-cartridge The cyan print cartridge 1. is empty. 2. is low...
...Troubleshooting C9706-90926 Order a new print cartridge. required until the print cartridge is low. For more information about supplies also appears in the Supplies Status area. Table 22. required until the print cartridge is on . The magenta-printcartridge light is empty. 2. The printer...Supplies Status lights This section describes the meaning of the patterns for the lights in the Printer Status and Alerts software, the embedded Web server, and the HP Color LaserJet 2500 Series Toolbox. The cyan-print-cartridge The cyan print cartridge 1. is empty. 2. is low...
Service Manual
Page 185
...If you were printing. 7 Restart the computer and the printer and try printing again. EN 6 Troubleshooting 183 Print-quality checklist General print-quality problems can be in the printer driver). See the user guide for more information about HP print-media specifications. 4 Print a Configuration page and Supplies ...one of these options: • If the problem is affecting all printed pages, see the Paper tab in the program from the HP Color LaserJet 2500 Series Toolbox. If the page prints, the problem might be solved by pressing (GO) and (CANCEL JOB) simultaneously. Try printing ...
...If you were printing. 7 Restart the computer and the printer and try printing again. EN 6 Troubleshooting 183 Print-quality checklist General print-quality problems can be in the printer driver). See the user guide for more information about HP print-media specifications. 4 Print a Configuration page and Supplies ...one of these options: • If the problem is affecting all printed pages, see the Paper tab in the program from the HP Color LaserJet 2500 Series Toolbox. If the page prints, the problem might be solved by pressing (GO) and (CANCEL JOB) simultaneously. Try printing ...
Service Manual
Page 187
... specifications. One or more print cartridges are using a cleaning page did not solve the problem, then check the fuser for laser printers. Try a different brand of paper, such as high-quality paper intended for example, the paper is not resolved" on page ...HP Color LaserJet 2500 Series Toolbox to use the cleaning page. See the user guide for details. If using non-HP print cartridges, no messages appear on page 190. See "To use a cleaning page" on page 53 for information about print-media specifications. The paper lot is too moist or too rough. EN 6 Troubleshooting...
... specifications. One or more print cartridges are using a cleaning page did not solve the problem, then check the fuser for laser printers. Try a different brand of paper, such as high-quality paper intended for example, the paper is not resolved" on page ...HP Color LaserJet 2500 Series Toolbox to use the cleaning page. See the user guide for details. If using non-HP print cartridges, no messages appear on page 190. See "To use a cleaning page" on page 53 for information about print-media specifications. The paper lot is too moist or too rough. EN 6 Troubleshooting...
Service Manual
Page 188
... problem is not resolved, see "If the problem is not resolved" on page 190. 186 Troubleshooting C9706-90926 Open the HP Color LaserJet 2500 Series Toolbox to use a cleaning page" on the printer control panel or in the print path. If the printer is plugged into a surge protector, plug it directly into the wall. If the problem... not resolved, see "If the problem is in the embedded Web server. The imaging drum might be low or empty. See the user guide for laser printers.
... problem is not resolved, see "If the problem is not resolved" on page 190. 186 Troubleshooting C9706-90926 Open the HP Color LaserJet 2500 Series Toolbox to use a cleaning page" on the printer control panel or in the print path. If the printer is plugged into a surge protector, plug it directly into the wall. If the problem... not resolved, see "If the problem is in the embedded Web server. The imaging drum might be low or empty. See the user guide for laser printers.
Service Manual
Page 189
... paper intended for laser printers. Loose toner Toner smears easily when touched. In the printer driver, select the Paper tab and set Type is to use the cleaning page. Open the HP Color LaserJet 2500 Series Toolbox to match the type of the HP Color LaserJet Toolbox to use ...the cleaning page. See "To use a cleaning page" on page 190. Print speed might be too slick (for information about print-media specifications. If characters are printing. EN 6 Troubleshooting ...
... paper intended for laser printers. Loose toner Toner smears easily when touched. In the printer driver, select the Paper tab and set Type is to use the cleaning page. Open the HP Color LaserJet 2500 Series Toolbox to match the type of the HP Color LaserJet Toolbox to use ...the cleaning page. See "To use a cleaning page" on page 190. Print speed might be too slick (for information about print-media specifications. If characters are printing. EN 6 Troubleshooting ...