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8511050 - Gateway Computer User Guide - Page 65
Chapter 6
Troubleshooting
• Troubleshooting typical hardware and software problems
• Getting telephone support • Using automated troubleshooting systems • Getting tutoring and training
59
8511050 - Gateway Computer User Guide - Page 66
...grounded before accessing internal components.
Help and Support
For more information about troubleshooting, click Start, then click
Help and Support. Chapter 6: Troubleshooting
Safety guidelines
While troubleshooting your computer, follow these things first:
■ Make sure that the AC power adapter is connected to troubleshoot your computer problem if:
■ Power cords or plugs are...
8511050 - Gateway Computer User Guide - Page 72
... press ENTER. Chapter 6: Troubleshooting
You see an "Unable to locate host" message and are unable to browse the Internet This problem can affect Internet performance:
66
www.gateway.com You see a "Non-system disk" or "disk error" error message ■ Eject the diskette from the ISP connection and close your Internet service provider (ISP) is plugged...
8511050 - Gateway Computer User Guide - Page 74
... My Computer window ■ Reboot your computer. Memory card reader
Drive letters for the memory card slots do not appear in the Search box
, then click the arrow. Modem (dial-up)
See also "Internet" on page 66.
68
www.gateway.com
Chapter 6: Troubleshooting
Memory
You see a "Not enough memory" error message Close all programs, then restart your computer. Help and Support
For...
8511050 - Gateway Computer User Guide - Page 77
...restart your computer.
■ Run Windows modem ...troubleshooting, click Start, then
click Help and Support.
If the handshaking sounds are too loud, you get an error such as port already open programs. 2 Click Start, then click Control Panel. www.gateway...problems with the modem connection.
■ Shut down the modem volume. Troubleshooting
The modem is not recognized by your computer...
8511050 - Gateway Computer User Guide - Page 80
... turned off, then retype the password.
74
www.gateway.com Type the keyword network
troubleshooting in the Search box
, then
click the arrow. Clean the mouse by wiping the bottom with a clean, damp cloth.
Passwords
Your computer does not accept your company computer department or network administrator for help.
Help and Support
For more information about network...
8511050 - Gateway Computer User Guide - Page 82
... work offline.
See the guide that you may want to the printer.
To make sure that the printer is not set to press after adding paper.
76
www.gateway.com If your printer for adding additional memory. Help and Support
For more information about printer troubleshooting, click Start, then
click Help and Support. Type the keyword printer...
8511050 - Gateway Computer User Guide - Page 83
...; Make sure that mute controls are turned off. www.gateway.com
77 Type the keyword sound troubleshooter
in the Search box
, then click the arrow. For more information about sound troubleshooting, click Start, then
click Help and Support. Help and Support
For more information, see the speaker setup poster to check your speaker connections.
■ Make...
8511050 - Gateway Computer User Guide - Page 88
..., and Gigabit Ethernet runs at three different speeds.
Important
Check local code requirements before installing Ethernet cable or other wiring in your home or office. This connection...Ethernet components. Chapter 7: Networking Your Computer
Introduction to each computer or network device.
82
www.gateway.com To create an Ethernet network, you to set up an Ethernet network is available ...
8511050 - Gateway Computer User Guide - Page 92
... subnetwork the computer is automatically installed as for local area networks (LANs), as well as the default protocol. Using a DHCP server
In order to use the TCP/IP protocol on each computer with a router or access point router, you use the Transmission Control Protocol/Internet Protocol (TCP/IP), which is in Windows XP, TCP/IP...
8511050 - Gateway Computer User Guide - Page 106
... and Legal Information
Lightning protection
For added protection of any Gateway product during a lightning storm or when it could be ...installing or realigning an outside antenna system, extreme care should be fatal.
7 6
5 4 3
1
2
Antenna and satellite grounding
Reference Grounding component
1
Electric service equipment
2
Power service grounding electrode system (NEC Art 250, Part...
8511050 - Gateway Computer User Guide - Page 112
... cleaning component exteriors 46 cleaning computer display 47 cleaning computer screen 47 cleaning keyboard 46 cleaning mouse 47 protecting from viruses 43
memory adding 55 installing 55 purchasing 16 replacing 55 troubleshooting 68
memory card reader locating 10 memory card types supported 35 using 35
microphone jack 11, 14
Microsoft Certificate of Authenticity 15 model number 15 modem
cable 31...
8511625 - Gateway Computer Hardware Reference (6-Bay Micro BTX Case) - Page 6
... easy-to-read manual that are specific to this guide
This guide includes information and maintenance instructions that includes information on your online User Guide. CHAPTER 1: About This Reference
www.gateway.com
About this guide, the User Guide has been included on the following topics:
■ Help and technical support ■ Setting up and starting your computer ■ Using...
8510755 - Media Center User Guide - Page 7
... Center computer and troubleshooting information to solve problems.
Windows Update
Remember to keep the Windows operating system updated by going to install them. Web site
You can get the latest FAQs, information, and tips and tricks about using your Media Center experience by installing updates as they become available. Computer Guide Your Gateway computer user guide provides instructions...
8510755 - Media Center User Guide - Page 24
...: support.gateway.com/windowsxp/mediacenter/faqs/
Q: Can I get better TV or DVD image quality? Q: Can I play recorded programs on page 19.
24
A: You must also have Windows XP with Service Pack (SP) 1, Windows Media Player 9, and the Windows patch Q810243 Update.
A: Yes, a .DVR-MS file recorded to DVD can be connected to the Internet to update the Program Guide.
For...
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